What 36 owners told NHTSA about the 2019 Lexus Nx300

Air fuel imbalance. Air fuel ratio Imbalance. Rough idling. System too rich bank 1. Requires cylinder head removal. Other VIN#'s recalled; however, my vin # was not accounted for though experiencing the exact issues and codes.

NHTSA ODI 11646777

I have attempted informing Lexus of this situation. To my knowledge, they have not pursued the case. On October 31, 2023, we brought our NX300 [XXX] ) in at 44,806 miles. The left parking brake actuator was inoperative (also rendering the cruise control inoperative). To get to the dealership from Ormond Beach, I removed the appropriate fuses to avoid any undesired operation from the unit. I was hoping any problems would be covered by warranty—it had under 50,000 miles. The Basic Warranty had expired. The Powertrain Warranty was still in effect. Strangely, brakes are not listed in either warranty. This was definitely NOT a wear and tear item. After inspection by Lexus mechanic, the failed actuator would not and could not be covered by warranty. The ‘out-the-door’ cost was $1371.43 (RO# [XXX]). I asked for the old part, which I still have. There is an extreme manufacturing defect I found. Lexus charged $997.63 for the part. The same EXACT part is available online for $37.70---OEM is $189.00. I understand price markup is required for any business, but over 500% may be a bit excessive. I was truly shocked by what I had found within the sealed actuator. The why and how the actuator actually failed is blatantly obvious and could be a serious safety hazard for anyone driving a car with this type actuator that was manufactured in and around the same time as this one. The motor within the unit is held in place by 3 torx head screws which (all three) were completely unscrewed and were rattling above their appropriate threaded hole. Each screw has little or no threadlocker (Loctite) on the threads. The compression ring on top of each threaded hole is not compressed. This indicates the screws were never torqued to the proper specifications during manufacture. I believe there is a possibility of a brake malfunction due to manufacturer's defect in the brake actuator part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11629251

Excessive front pads wear: First replacement @13,000 miles. Second front pads replacement recommended @15,350 miles.

NHTSA ODI 11579430

I have a 2019 NX, and the driver side mirror vibrate at speed over about 40mph. I went to dealership and checked on it. No one seems to able to help. They directed me to call the warranty line and same thing. it seems like Lexus doesn't want to admit this is one of the manufacture problems. I found many posts about side mirror vibration for lexus nx. Lexus said it's ''normal characteristic" which I totally disagree. The vibration is NOT normal and its annoying while driving. And its DRIVING HAZARD as well if you can't see the mirror clearly. I had an RX before which I loved and had no problems with it. My sister has a 2018 Rav4. I also have a 2018 CRV and even a Scion xb. I know what a "normal" side mirror vibration for a compact SUV should be. Lexus is not willing to fix these defect. I found the SAME compliant for 2022-23 Lexus NX too.

NHTSA ODI 11524146

We bought used 2019 Lexus NX 300 with 11573 miles Lexus dealer salesman said the car was still under warranty Before delivery to customer Lexus dealer did performed 161points of service such as : electrical same as mechanical components on entirely of the car and it s/ b working properly without any problems In the past over two years I’ve continued to bring the car back for service Last year I did question ask some service manager about these squeaking noise when driving on the road and they did responded it’s normal ( four original tires are comes with my 2019 Lexus SUV )last time I discovered about two tires brand Dunlop ST 30 size : 225/65R17 -102H show numbers of cracked along to side of the tires and I did mentioned with Lexus dealer but they said its normal and not warranty In the list 161 points of Lexus certified PDF under pages 5 of 6 Section : Hoist items# 114 mention about this condition was covered from Lexus I’ve been trying to work out with them in fact I did contact with two Lexus dealers at Westminster and Riverside city without any luck and only received with “ a runaround “ answers My 2019 Lexus NX 300 shows with 26705 on odometer and I need to report to NHTSA about an unsafe and dangerous issues and prevent it happens in the future customers Thanks for help and let me know if you need more information

NHTSA ODI 11456345

Drive shaft broke apart from the two bolts securing it to the chassis while driving slow speeds to bolts appear to be missing car made significant noise I needed to be towed to the dealership

NHTSA ODI 11434403

Our sunroof exploded while driving on the highway, not near any other cars or flying debris. The glass shattered across the entire sunroof, and a hole 6 inches x 12 inches was created.

NHTSA ODI 11428411

My vehicle has safety recalls since last year and I would like to fix them for my kids and mine safety

NHTSA ODI 11425138

I was informed in January of 2020 of a safety recall pertaining to the low pressure fuel pump in my Lexus NX300. I learned of the recall via CarFax rather than through Lexus. As I continued to drive and service the Lexus NX300, I received conflicting information from Lexus about whether or not my vehicle was impacted by the recall. Regardless, Lexus informed me that there was no remedy for the defect. In July of 2021 (at least 18 months after the defect was identified) I finally received notice from Lexus that a remedy is available. Lexus clearly knew of the defect prior to issuing the recall, but waited several months before even directly notifying me of the recall, allowing me to drive a vehicle they had already deemed unsafe for months. It is absurd that a manufacturer would allow unsafe vehicles on the road, jeopardizing human lives, while the manufacturer took their time to find a solution. In the meantime, they released new/refreshed vehicle models. This is a clear example of a car manufacturer placing profits over safety and should be addressed. For the record, I no longer own the vehicle. I decided to get rid of it when I lost faith that Lexus would ever resolve the issue.

NHTSA ODI 11424661

While driving at about 25 miles an hour my car suddenly sped up. I was approaching a very busy street Afraid it would collide with another. vehicle I quickly turned left and crashed into a tree on the medium.

NHTSA ODI 11420523

FRONT BRAKES PAD WEAR COMPLETELY WITH 12, 600 MILES.

NHTSA ODI 11413548

I WAS SOLD MY CAR WITH AN OPEN RECALL OF THE FUEL PUMP BACK IN DECEMBER OF 2020. THE RECALL WAS IN OCTOBER AND THE DEALERSHIP SOLD ME A CAR WITH AN OPEN RECALL AND LET ME DRIVE THE CAR UNTIL MARCH

NHTSA ODI 11404902

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAY CATENA LEXUS OF FREEHOLD (4264 US HIGHWAY 9, FREEHOLD, NJ 07729) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11404290

THIS VEHICLE HAD A RECALL DATE OF 01/13/2020. EVERY TIME I CALL LEXUS DEALERSHIP REGARDING THE RECALL, I AM TOLD THAT THEY DO NOT YET HAVE A REMEDY. WHEN WILL THEY HAVE A REMEDY? RATHER SCARY DRIVING HIGHWAY AT 65 MPH. AND THINKING THAT THE FUEL PUMP MAY FAIL. SHOULDN'T NHTSA LOOK INTO WHY THIS IS TAKING SO LONG FOR THE MANUFACTURER TO FIND A REMEDY? IT IS NOW 14 MONTHS SINCE THE RECALL WAS ISSUED. DEALER REFERENCID:20LB01 01/13/2020 NHTSA REFERENCE ID: 20V012

NHTSA ODI 11402636

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LEXUS OF JACKSONVILLE (10259 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (888) 721-3509) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF

NHTSA ODI 11396499

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ATLANTIC LEXUS OF 110 (2090 BROADHOLLOW RD, FARMINGDALE, NY 11735, (516) 795-7600) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11395694

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11390709

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF VIRGINIA BEACH LOCATED AT 3909 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452 WAS CONTACTED AND MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11389455

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11386582

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WILDE LEXUS SARASOTA (4883 CLARK RD, SARASOTA, FL 34233, (941) 924-3040) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONTACT WAS CONCERNED ABOUT DRIVING THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE LOCAL DEALER FOR ASSISTANCE. PARTS DISTRIBUTION DISCONNECT. *BF

NHTSA ODI 11385753

TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11384051

MANUFACTURER RECALL NUMBER20LB01, NHTSA RECALL NUMBER20V012 RECALL STATUS IS RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. IT HAS BEEN ALMOST A YEAR SINCE THIS RECALL WAS ISSUED. THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR THE SUBJECT VEHICLE IN A TIMELY MANNER.

NHTSA ODI 11383802

TL* THE CONTACT OWNS A 2019 LEXUS NX 200T. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH PERFORMANCE LEXUS RIVER CENTER (633 WEST 3RD STREET, COVINGTON, KENTUCKY 41011, (859) 547-5300) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. ADDITIONALLY, THERE WAS NO ESTIMATED ARRIVAL DATE FOR THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

NHTSA ODI 11378483

MY VEHICLE HAS THE FOLLOWING SAFETY RISK" SAFETY RISK IF A VEHICLE STALL OCCURS WHILE DRIVING AT HIGHER SPEEDS, THIS COULD INCREASE THE RISK OF A CRASH." AND THE MANUFACTURER HAS FAILED TO REPAIR THIS ISSUE IN A TIMELY MANNER. PLEASE ADVISE IF I CAN CLAIM THE RETURN AND REFUND OF THIS CAR DUE TO THIS SAFETY ISSUE OF HIGH CONCERN TO ME.

NHTSA ODI 11375746

ACCORDING TO THE NHTSA ONLINE DATABASE, MY VEHICLE HAS BEEN ON RECALL SINCE JANUARY 13, 2020. I WAS NOT INFORMED OF THIS RECALL, AND ONLY FOUND OUT WHEN I TOOK MY VEHICLE IN FOR MAINTENANCE ON NOVEMBER 3, 2020 (ALMOST ONE YEAR AFTER RECALL WAS ISSUED). I WAS INFORMED OF THE RECALL AT THE LEXUS DEALERSHIP ON THIS DAY, BUT WAS INFORMED THAT THERE WERE NO PARTS AVAILABLE TO REPAIR THE RECALL. WHEN I ASKED WHAT THE RECALL WAS FOR, I WAS INFORMED, 'FUEL PUMP.' WHEN I ASKED FURTHER WHAT THAT DOES AND MEANS WITH THE PERFORMANCE OF MY CAR, I WAS INFORMED, 'IF IT MALFUNCTIONS, YOUR CALL COULD STALL, AND COULD LEAD TO ACCIDENTS IF STALLED WHILE DRIVING AT A HIGHER SPEED.' WHEN I ASKED WHEN THE RECALL REPAIR WOULD BE AVAILABLE, ALL I WAS TOLD WAS THAT IT WAS UNKNOWN, AND WHEN THE PARTS WERE AVAILABLE, I WOULD BE NOTIFIED VIA LETTER. MY CAR COULD STALL AT ANY POINT, I WAS NOT NOTIFIED OF THIS DANGER, AND IT HAS BEEN ALMOST A YEAR WITHOUT ANY OPTION FOR REPAIRS. AT THE LEAST, I SHOULD BE GIVEN A RENTAL VEHICLE UNTIL THE SOLUTION IS AVAILABLE, AND I SHOULD NOT HAVE TO DRIVE IN FEAR THAT MY CAR COULD MALFUNCTION AND STALL AT ANY GIVEN POINT.

NHTSA ODI 11373635