What 721 owners told NHTSA about the 2019 Jeep Wrangler

Instrument panel cluster failing making it difficult to determine mph, fuel in vehicle, mileage, etc. panel was flashing and blacking out while driving creating a distraction, photos could not be obtained during worst of incident because actively driving.

NHTSA ODI 11748733

There was a recall done on the clutch system back in 2023 and now the same problem has occurred, and I have to replace my entire clutch system.

NHTSA ODI 11748121

Instrument panel cluster failure in my 2019 jeep wrangler unlimted sport. instrument panel cluster +9 Stellantis (Jeep) recalled certain 2019 Jeep Wranglers (Campaign 24V-652 or Recall #30B) because their 3.5-inch instrument panel clusters can short-circuit and go completely dark. This causes you to lose your speedometer and critical warning lights, increasing crash risks. Dealers replacement . Thing is none of all 4 are honoring this recall. Im having the same issues as this recall. FCA, NHTSA, CHRYSLER/JEEP, STELLANTIS. ALL 4 i have called even made a complaint and all i get is so rry cant help you cause my vin number is not on the recall yet having the same recall issues. And i have to drive back to [XXX] tomorrow from [XXX] i pray that i dont get into any accident INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11748089

The contact owns a 2019 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact pulled over and waited for several minutes before restarting the vehicle. The vehicle was taken to the dealer, who replaced the wiring harness, but the failure persisted with the speedometer and fuel gauge fluctuating and the instrument panel icons flashing. Additionally, the vehicle was jerking and experienced a loss of power steering assist while driving. The vehicle was jumpstarted. The vehicle was taken back to the dealer; however, the vehicle was not yet diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.

NHTSA ODI 11746391

The contact owns a 2019 Jeep Wrangler. The contact stated that the horn was inoperable. The contact attempted to depress the horn on several occasions, but the horn failed to operate. The contact's husband attempted to depress the horn, and the horn failed to operate. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 50,000.

NHTSA ODI 11745666

The contact owns a 2019 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the Check Engine warning light illuminated. The vehicle was taken to O'Reily's, where a portable diagnostic machine was used; however, no fault codes were retrieved. The contact stated that the check engine warning light was an old warning light. In addition, the contact was informed that the vehicle could be driven. The contact stated that while driving to the residence, the check engine warning light turned off. The failure reoccurred, and the engine seized. The contact stated that the vehicle rolled near the shoulder of the road. The contact became aware of smoke coming from the engine compartment. The contact stated that a good Samaritan stopped and assisted the contact. The contact and a good Samaritan became aware of fire coming from the engine compartment near the battery. The good Samaritan attempted to extinguish the fire with a sweatshirt, then used a jug of water from inside the vehicle. No injuries were sustained. The vehicle was towed to the local tow yard. The Carvana dealer where the vehicle was purchased was made aware of the failure. The vehicle was then towed to a repair shop assigned by Carvana. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.

NHTSA ODI 11744871

The 48V eTorque Power Pack Unit (PPU), BPCM, and associated cables failed on my 2019 Jeep Wrangler, causing the vehicle to stall and lose all acceleration while driving on the highway. All components are available for inspection upon request. In June 2025, a non-Jeep service center identified stored diagnostic code P0A9C-00 (48V hybrid battery temperature sensor circuit performance failure) along with multiple low voltage codes in the power steering system. The technician noted the issue needed to be addressed by an authorized Jeep dealer, as there was insufficient information to perform a repair on the 48V hybrid system. In September 2025, while driving on the highway, the engine stalled and the vehicle completely lost acceleration and would not restart. The vehicle required towing to an authorized Jeep dealer. A sudden and unexpected loss of acceleration and engine stall on a highway creates an extreme risk of rear-end collision and potential serious injury or fatality to the driver and other motorists. The problem was confirmed by an authorized FCA/Jeep dealer who found the same diagnostic code P0A9C-00, along with corrosion buildup on the 48V connector pins and BPCM pins. Two separate FCA STAR cases were opened by the dealer. The Power Pack Unit Battery was identified as the failed component. The dealer confirmed that the 48V cables required for repair are currently unavailable through Chrysler under any parts specifier, meaning FCA cannot supply the necessary parts to remedy this known defect. The vehicle has been inspected by an authorized FCA dealer on two separate occasions nine months apart, with the defect remaining unresolved on both visits due to FCA parts unavailability. Warning symptoms including low voltage codes and the P0A9C-00 fault code were first identified in June 2025, approximately three months before the highway stall event, indicating this was a progressive and worsening defect. The issue was first reported in June 2025 and remains unrepair

NHTSA ODI 11744009

Went to start the jeep and the entire dash cluster was out. I had just gotten it serviced 2 days before it went out and there was no warning or indication that the cluster panel was damaged. Due to this issue I’m unable to see any speed, gas levels, signaling, oil level and any other signal indicators from the dash. This is extremely problematic and renders the vehicle unsafe to drive. It was inspected by the dealership and another mechanic and both parties confirmed the dash cluster was broken and needed to be replaced and that several other 2019-2020 jeep wranglers had been brought in with the same problem.

NHTSA ODI 11744023

3 calipers seized at the same time. Replaced all 3. After leaving the mechanic my front passenger seized again, went back to the mechanic & they re did the caliper. A week later the front passenger seized again. They replaced the hose (hose was clamped) 3 days later the front passenger hose clamped again causing the caliper to seize.

NHTSA ODI 11743379

In June 2025, I had the clutch recall (NHTSA 23V-116) performed on my 2019 Jeep Wrangler at AutoNation Jeep Southwest in Littleton Colorado. Prior to this recall repair, the vehicle had no transmission faults or warning lights. Following the recall work, I began experiencing a recurring 'Service Transmission' warning. On a return visit, the dealership discovered they had incorrectly reinstalled the shifter cables during the recall repair, making it difficult to shift into first gear. The cables were redone. The 'Service Transmission' warning continued after the cable rework. The dealership performed a software flash on a subsequent visit, which did not resolve the issue. The vehicle later experienced a 'Service Transmission' warning accompanied by a clutch overheat alert and limp mode activation. The dealership has since diagnosed fault codes P082C and P082F (gear lever position sensor circuit high) and is recommending a transmission range sensor replacement at my expense. The dealership has acknowledged they cannot confirm the root cause of these codes. When I contacted Jeep Customer Care, they called the dealership and accepted their assessment that the issue is unrelated to the recall repair. I believe the ongoing fault codes are a direct result of the defective recall remedy, specifically the incorrect shifter cable installation and subsequent cable disturbance during rework. I am requesting NHTSA investigate whether the recall remedy as performed at this dealership is defective.

NHTSA ODI 11743553

Stellantis FCA should be required to extend paint warranty due to bubbling on hood and hinges. There is a known issue but needs to expand out to layer model years. My vehicle has never been in an accident and if was a few months newer Stellantis would’ve covered an 8200$ repair. Hood hinge paint replacement

NHTSA ODI 11743615

My speedometer blacked out couldnt see the fuel gage or speedometer. Light flickering, auto park engages, steering wheel locks up.

NHTSA ODI 11743292

The center cluster instrument panel went completely black. This affects seeing any warning lights, tire pressure, speedometer, mileage, fuel amount, etc. The problem has been confirmed by auto shops. No way to fix except replacing the entire thing and my VIN has not been included in any recalls.

NHTSA ODI 11737013

The contact owns a 2019 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument cluster began to dim and subsequently went completely blank. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 112,000.

NHTSA ODI 11737023

What component or system failed or malfunctioned, and is it available for inspection upon request? After diagnostics of multiple 'no communication' codes, it was determined that the CAN buss star connector was faulty. The part has been replaced, but is available for inspection. How was your safety or the safety of others put at risk? The malfunction caused repeated warning lights and loss of steering at unpredictable times. Luckily I was always able to put on my hazard lights and get out of the path of traffic. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, a variety of warning lamps and messages over a period of 10-12 days, which would disappear after restarting the vehicle (restarting was necessary to get the steering working again). Messages such as traction control, auto on/off, and check engine light were a few different ones. They came and went so quickly it was hard to catch them all while I was focused on getting safely off the road.

NHTSA ODI 11735845

heated steering wheel connector melted inside sccm. Repairs needed are a new wiring harness and sccm. Vehicle went up in smoke

NHTSA ODI 11735604

Jeep engine stopped running while driving on high way 20.Had to coast to stop in middle of side street.Jeep did start back up but would not go into drive until an hour of trying to get it into gear.Drove it home.Next morning I started jeep but would not go into drive.It was stuck in park.

NHTSA ODI 11733878

I was driving my 2019 Jeep Wrangler Unlimited Sahara 2.0T/AT to the gym with my spouse. No Check Engine Light, Jeep Temps were perfect. All gauges operated as it should, so there was no sign of trouble. The vehicle was OFF. We parked and walked into the gym and then into the 1 set of exercises, Someone yelled in the gym that someone's truck was on fire. We ran outside and Lo and Behold it was our Jeep. The Engine Compartment Was totally Destroyed. Please Look At the Pictures for Reference.

NHTSA ODI 11732154

The contact owns a 2019 Jeep Wrangler. The contact stated that while starting the vehicle, the instrument panel became inoperable, turning on and then shutting off. The contact stated that while driving, the instrument panel was blank. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the instrument cluster had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,000.

NHTSA ODI 11731886

See attached document for complaint.

NHTSA ODI 11730372

Instrument panel cluster dashboard failure, found a massive recall online for Wranglers 2018-2024 for this issue, called dealer who informed us our VIN was not under this recall, but we have a Wranger 2019 with the same issue so should definitely qualify. Called JEEP who informed us our VIN was not under this recall and they won’t do anything about it. This issue is deemed a SAFETY HAZZARD per recall, and we do qualify but they say our VIN specifically does not. This has to be illegal as well as unsafe. Unable to see mileage, gas, safety alerts, etc. because of outage.

NHTSA ODI 11727465

RE: Safety Concern – Instrument Cluster Failure Consistent with NHTSA Recall 24V-652 Dear Sir or Madam: Regarding our 2019 jeep wrangler vin# Milage of 74602.9 on 3-22-26 We are writing to report a safety-related defect involving a 2019 Jeep vehicle exhibiting instrument cluster malfunction consistent with conditions described in NHTSA Recall No. 24V-652 (FCA US LLC). Although this vehicle is not currently included within the recall’s identified VIN population, it is exhibiting substantially similar symptoms, including: Intermittent loss of speedometer function Tachometer irregularities Intermittent or complete failure of the instrument cluster display Recall 24V-652 identifies a defect in the instrument panel cluster (IPC) which may result in loss of critical driver information. As recognized by the National Highway Traffic Safety Administration, such failures may increase the risk of a crash due to the driver’s inability to accurately monitor vehicle speed and operating conditions. Given the similarity between the observed condition and the defect described in the recall, this raises a concern that the issue may extend beyond the currently defined VIN range. Accordingly, we request: A formal review of this vehicle for potential inclusion within Recall 24V-652 or any related service campaign; and Appropriate corrective action consistent with applicable safety and warranty obligations. We will also be submitting this matter to the National Highway Traffic Safety Administration (NHTSA) for further review. Please advise regarding next steps. Nothing in this correspondence shall be construed as a waiver of any rights or remedies, all of which are expressly reserved. Sincerely,

NHTSA ODI 11727014

Engine lights on Glass Recalibration failed multiple times. Engine failure when Jeep comes to a complete stop vehicle totally shuts down and needs to be restarted. When manufacture was contacted: not able to sell new engine. Resolution used engine with same issue. No real Resolution.

NHTSA ODI 11724009

The contact owns a 2019 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, there was a misfire coming from the engine, and there was a backfire coming from the exhaust system. Additionally, there was a coolant intrusion in cylinder #3 and a burning in the head gasket. The contact stated that the engine overheated and the vehicle failed to restart after it was turned off. The catastrophic engine failure was attributed to coolant intrusion into the combustion chamber, which caused severe internal damage. The vehicle was towed to an independent mechanic, where the engine was being replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 61,000.

NHTSA ODI 11721982

Jeep Wranglers in the older/early models had aluminum steering steering boxes that would have excessive play do to thermal expansion. Jeep never made it recall but did provide a TSB NUMBER: 08-074-20 REV. B GROUP: 08- Electrical DATE: September 26, 2020. The TSB would recommend the aluminum steering box be replaced with a steel one. The issue is that many dealers refused to do the fix/change parts for free under or out of warranty. Its clearly an issue as later/newer models of the Jeep JL Wrangler started shipping with the steel steering box.

NHTSA ODI 11722073