What 721 owners told NHTSA about the 2019 Jeep Wrangler 4-door 4xe

Wires going to the trailer hitch lights plug was too close to the muffler melting the insulation and shorting to ground for the left trailer turning light.

NHTSA ODI 11696204

The internal cluster went out all of a sudden. Stenallis has no part for us to repair it with. We have been without the car and no loaner for almost 4 months. There is a recall on this part on this model in this year. However, Stenallis won't recall my particular car which is currently affected. The recall should expand because it is on more models than they admit.

NHTSA ODI 11690867

My 2019 Jeep Wrangler has a defective instrument cluster panel. The entire cluster is completely non-functional — I cannot see the speedometer, fuel gauge, warning lights, or odometer at all. This makes it impossible to monitor the vehicle’s speed, fuel level, or safety warnings while driving, creating a very serious safety hazard. I understand Jeep has already issued recall 24V-652 (Chrysler 30B) for defective cluster panels for 2019 and other Wrangler model years, but my VIN is not included even though I am experiencing the same issue. I am requesting that this defect be investigated and my vehicle added to the recall.

NHTSA ODI 11689428

Alternator stopped working no warning no lights nothing just stopped.

NHTSA ODI 11683630

I drove over a rough patch/bump in the road. A ton of warning messages and failure lights activated on the dash. In addition to the check engine light, there were warnings for electronic stability protection, sway bar disconnect, ABS failure, power steering failure, shift lever malfunction. In addition to these malfunctions a failures, the windshield wipers turned on un-commanded and the radiator fan went into the highest possible speed, the digital engine temperature gauge failed, and both the digital and analog speedometers failed. This happened on a arterial road, losing power steering and braking at ~30mph unexpectedly was a shock, but manageable. At highway speeds it likely would have led to an accident or collision. Unfortunately, I don't have any documentation of the failure lights and systems failing, but it had happened several times prior to this occurrence, albeit only with dash warning lights, no actual system failures. After the system failures, I stopped driving the vehicle. The problem appears to be somewhat widespread and is caused by a failing CAN-C BUS. A quick google search will reveal NUMEROUS descriptions on the same dangerous issue. This thread seems to clearly expIain the root of the issue with the CAN-C BUS: [XXX] I replaced my old CAN-C BUS (p/n 68321746AA) with a new part and it appears to have resolved the issue. I have saved the old CAN-C BUS for inspection if NHTSA is interested. It looks exactly like the failed BUS in the linked reddit thread above. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11681599

The contact owns a 2019 Jeep Wrangler. The contact stated that upon starting the vehicle, the instrument panel cluster was inoperable. The contact related the failure to NHTSA Campaign Number: 24V652000(Electrical System). The vehicle mileage was approximately 109,000 at the time the vehicle was taken to an unknown local dealer for diagnostic testing. The dealer determined that the instrument panel cluster needed to be replaced, and the dealer confirmed that the VIN was not included in the recall. The vehicle had not been repaired, and the manufacturer had not been notified of the failure.

NHTSA ODI 11678434

The instrument panel cluster that shows the speed, odometer, and fuel levels has been sporadically 'going out' while driving. On Friday 7/18, it went out completely and did not come back on. This affects safety of driving in that I have no idea how fast I'm driving or fuel levels. I have to rely on iphone capabilities for speed, which is not as accurate. The problem has been inspected by a mechanic and he indicated that the Instrument Panel Cluster would need to be replaced at a cost of close to $2,000. He indicated that there was a recall on 2018-2024 Jeep Wrangler models involving a safety issue with the IPC and that it may experience a short circuit and fail, potentially causing the display to go blank and hindering the driver's ability to see critical information like speed and warning lights. Recall# 24V652000 indicated this failure could increase the risk of a crash. Per the mechanic recall info was sent October 2024 yet I did not receive anything. Per the site my VIN# is not included in this recall. I believe this is the EXACT issue that other vehicles were called and this particular vehicle should be included in this IPC recall.

NHTSA ODI 11675386

I was driving my 2019 Jeep Wrangler to work and my Jeep started throwing all the things on the dash, Start/Stop lost communication, ABS System lost communication, plus several other issues and I went into limp mode. I had it towed to the dealership to find out what was wrong and they told me it was the ABS Module. That was on Wednesday June 11th, 2025. It was 3 weeks before they got the part. When they went to program the ABS Module, it froze up and they had to order another one that took a week to get in. They replaced it again and told me, it was fixed. I picked it up on Wednesday, July 8th, around 5:00 pm and on that Friday, July 11th, at noon my check engine light came on again. I’m taking it in tomorrow to see what it is this time. So far it’s just the check engine light and I’m praying it don’t quit on me getting it there. There should definately be a recall on the ABS Module. I’ll be writing another update after I see what’s going on tomorrow.

NHTSA ODI 11673214

The contact owns a 2019 Jeep Wrangler. The contact stated that upon starting the vehicle, the message "Service Shifter" was displayed and several unknown warning lights were illuminated. The contact stated that upon turning off and restarting the vehicle, only the check engine warning light remained illuminated. Additionally, the contact stated while driving on a back road at 25 MPH, the windshield wipers engaged independently, and the power steering became inoperable. Several unknown warning lights were illuminated. The contact immediately pulled over, and the vehicle was towed to a local independent mechanic, where the failure could not be duplicated. The local dealer was contacted but the vehicle was not diagnosed or repaired. The contact was advised that the VIN was not included in a recall. The manufacturer was notified of the failure. The failure mileage was approximately 66,201.

NHTSA ODI 11672768

The contact owns a 2019 Jeep Wrangler. The contact stated while driving 20 MPH, the vehicle stalled. The contact stated that the vehicle was restarted. The contact continued to drive, but the power steering became inoperable. The contact stated that the vehicle became extremely hot, and the cells popped and damaged the battery. The contact stated that the check engine, power steering, and battery warning lights were illuminated. The vehicle was towed to the residence. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 49,700.

NHTSA ODI 11672434

I have had the recall completed but now my car to give a “service transmission “ message and that there is a problem with my clutch getting hot. There is no burning smells. are no issues such as rough gear changes or engine issues. It states the clutch is overheating and I’ve barely left the driveway. And this is after sitting still overnight Didn’t the recall fix this issue? It’s terrifying as it comes up stating that the transmission needs to be service then all information as to what gear you are in disappears while you are driving. This isn’t a recall fix it’s a nightmare. It wasn’t having a problem before but now it warning messages act like it’s going to burn up. There is NO burning smells no rough gear changes. Afraid to drive it.

NHTSA ODI 11672017

The contact owns a 2019 Jeep Wrangler. The contact stated that upon starting the vehicle, the instrument cluster was black and inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the instrument cluster needed to be replaced. The dealer informed the contact that the parts were on backorder. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 95,000.

NHTSA ODI 11671722

While driving I received random warnings on the dashboard: airbag failure, power steering failure, shift control failure, ABS failure. After the flashing of all those warning, I lost the power steering and the ability to shift from Drive to Neutral. My inability to steer the car and loss of speed put my passengers and myself at risk and the safety of cars driving on the opposite lane at risk as I was able only to make very wide turns. I took the car to the dealer and after about two weeks the mechanic narrowed down the problem to a failure of the ABS module and told me that that part is on backorder nation wide and may take over 3 months to come. I was advised to not drive the car or to drive at my own risk.

NHTSA ODI 11669175

Shortly after starting the vehicle and entering roadway, the power steering failed and shortly following an error came on regarding the ABS system. I was able to pull the vehicle over safely, restart and the issue seemed resolved in that use. Next day, shortly after starting vehicle, same errors occurred, but self corrected. The day after that, shortly after starting the vehicle, all systems on the front panel cycled through several error codes, when attempting to shut the vehicle off to restart it, the vehicle would not shut off. Using the standard transmission, I was able to create a stall situation, but the vehicle's electrical would not shut off. After removing the key fab, the electrical system kept activating power systems, even turning on the windshield wipers when the control was in the off position. After 20 minutes and several attempts I was finally able to get the system to completely shut off.

NHTSA ODI 11667675

The contact owns a 2019 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument cluster failed to function as intended. The instrument clustered and flickered, displaying a black screen. The vehicle was taken to the dealer, where it was diagnosed with an instrument cluster failure. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact referenced an unknown recall; however, the VIN was not under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 92,000.

NHTSA ODI 11667145

Instrument Panel Cluster Failure: My instrument cluster failure has been an unrepairable issue for my 2019 Jeep Wrangler Sahara which I purchased from Marysville Jeep in Marysville, Washington back in 2021 or 2022. It's been well over at least a year that I have been forced to drive this vehicle where I am unable to know my fuel level, mileage, or speed. I have had my Jeep at the West Hills Autoplex, Chrysler/Jeep Dealership, Auto Center Way, Bremerton, Washington, TWICE for this very same instrument panel cluster failure, and to date, it remains UNREPAIRED. My vehicle is at the same dealership NOW as we speak and has been there since 23 April 2025. I have not had the use of my Jeep for the duration of this time. The time before that, they had my Jeep for about 2 weeks and did not repair the instrument cluster. My associate at the dealership name is Colin. He's constantly informing me that they ordered the cluster but they have not received it because my vehicle was made in Canada. I also saw online that a recall has been issued for certain 2018-2024 Jeep Wrangler vehicles, including the Sahara, due to potential instrument panel cluster failure. The recall number is 30B. I looked for this recall using my VIN on the NHTSA website, but it showed no recalls for my particular vehicle. However, I have this exact same problem with my Sahara. Colin informed me on 5 June 2025 that he has exhausted his last avenue to figure out why my Jeep still has a failed instrument panel that has not been repaired/replaced since 23 April 2025 and to basically come pick up my jeep or call someone else to help remedy this issue. Colin's phone number is (360)429-0384. He also gave me numerous dates that the new cluster was to arrive at the dealership, but to no avail. Also, in between the two times at the dealership, I took it to a repair shop who tried to order the cluster but could not get it, because the dealership is the only entity that can order the cluster. Thank you!

NHTSA ODI 11666139

LIKE EVERYONE ELSES JEEP WHILE DRIVING, ALL THE WARNING SIGNALS, BELLS, WHISTLES START GOING OFF. LOSE POWER STEERING, LOSE POWER, PUT JEEP IN PARK, CANNOT GET IT TO GO BACK IN DRIVE. SOEMTIMES WILL NOT START JUST LOOK IT UP ON TICTOK

NHTSA ODI 11665621

bad ABS module part is not being produced in re-enegineering since 2023 jeep has all warning lights on will go into limp mode speedometer stops working braking distance is increased will not shift into gear no time line on remedy or help from jeep

NHTSA ODI 11664861

ON MAY 10 2025 THE INSTUMENT PANEL STOPPED WORKING, NONE OF THE GAGES WORK. NOT ABLE TO DETECT SPEED, GAS, TURN SIGNALS ETC. TOOK IT TO AN INDEPENDENT SERVICE CENTER, WAS TOLD THE INSTRUMENT CLUSTER LOST COMMUNICATION WITH THE CARS COMPUTER. HAS NOT BEEN INSPECTED BY THE DEALER. NO WARNING, EVERYTHING ON THE INSTRUMENT CLUSTER JUST SHUT OFF.

NHTSA ODI 11661439

Recall 30B regarding the instrument panel cluster is affecting my jeep it only has 30k miles and is defective. Diagnosed 5/13/25 by Mitchell Auto Group service department in Avon, CT

NHTSA ODI 11660725

My steering wheel will lock up while driving, my windshield wipers start going off, spedometer goes to zero and won't work, the gas light goes to completely empty and won't move, when I push on the gas it won't go, my engine light goes off and starts saying service module and lists several different things. When I put it in park it won't shift into gear so I can drive it. I have to turn it off and back on several times until it will finally let it go into gear. I have tried to get it fixed and they said the ABC module needs to be replaced but it's been on National back order for over a year and can't find one available. I'm trying to find even a refurbished one and have not been able to.

NHTSA ODI 11660439

Dash panel started flashing all gauges went to zero. All warning lamps lit ABS failure, power steering stopped, service antilock breaks, service electronic stability control, auto park disabled and service shift warnings started popping up. I was going 70 mph on the highway when the power steering went out. Luckily I didn’t hit anyone.

NHTSA ODI 11660514

Approximately 4to6 months after I bought my jeep following issues: electric bolt comes on. At a red light engine shuts off. Have to stop in middle of traffic to restart and pra it restarts. Sometimes this takes 3 or 4 tries. Sometimes many times when I try to start my car will not start. Many times I am unable to shift the jeep and takes 40 min to get the throttle into gear. Wheel locks. Windshield wipers come on at random times. This is a severe safety hazard. I did buy an extended warranty and they tell me it is not covered. I’ve followed up for any recalls and they tell me no recalls. I had some minor recall done a few months ago and now my jeep is worse than before. The stress of this is immense. Very very unsafe and I do not have the money to fix it. I love my jeep. I got one because my daughter knew how much I wanted a jeep so I purchased one a month after she died. This is a real safety concern and I have contacted dealership multiple times. Also informed the BBB. Please help me. Thank you. [XXX] . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11658773

Lost communication on ABS, traction control , 4wd service, vehicle put itself in auto park, steering wheel locked up and wasn't able to turn the steering wheel, dashboard lights flickering, try turning on vehicle but wasn't responding until a 3 minutes later , check engine light is still on but doesn't have any store messages on dashboard, I have a video of it.

NHTSA ODI 11658047

This Jeep has the exact issues addressed in recall 24V-652 but this Jeeps V.I.N was not included. We have no dash display. Dealership said we needed to request that it be added before they will repair.

NHTSA ODI 11655158