What 721 owners told NHTSA about the 2019 Jeep Wrangler 4-door 4xe

Instrument panel cluster failing making it difficult to determine mph, fuel in vehicle, mileage, etc. panel was flashing and blacking out while driving creating a distraction, photos could not be obtained during worst of incident because actively driving.

NHTSA ODI 11748733

Instrument panel cluster failure in my 2019 jeep wrangler unlimted sport. instrument panel cluster +9 Stellantis (Jeep) recalled certain 2019 Jeep Wranglers (Campaign 24V-652 or Recall #30B) because their 3.5-inch instrument panel clusters can short-circuit and go completely dark. This causes you to lose your speedometer and critical warning lights, increasing crash risks. Dealers replacement . Thing is none of all 4 are honoring this recall. Im having the same issues as this recall. FCA, NHTSA, CHRYSLER/JEEP, STELLANTIS. ALL 4 i have called even made a complaint and all i get is so rry cant help you cause my vin number is not on the recall yet having the same recall issues. And i have to drive back to [XXX] tomorrow from [XXX] i pray that i dont get into any accident INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11748089

The contact owns a 2019 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact pulled over and waited for several minutes before restarting the vehicle. The vehicle was taken to the dealer, who replaced the wiring harness, but the failure persisted with the speedometer and fuel gauge fluctuating and the instrument panel icons flashing. Additionally, the vehicle was jerking and experienced a loss of power steering assist while driving. The vehicle was jumpstarted. The vehicle was taken back to the dealer; however, the vehicle was not yet diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.

NHTSA ODI 11746391

The contact owns a 2019 Jeep Wrangler. The contact stated that the horn was inoperable. The contact attempted to depress the horn on several occasions, but the horn failed to operate. The contact's husband attempted to depress the horn, and the horn failed to operate. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 50,000.

NHTSA ODI 11745666

The 48V eTorque Power Pack Unit (PPU), BPCM, and associated cables failed on my 2019 Jeep Wrangler, causing the vehicle to stall and lose all acceleration while driving on the highway. All components are available for inspection upon request. In June 2025, a non-Jeep service center identified stored diagnostic code P0A9C-00 (48V hybrid battery temperature sensor circuit performance failure) along with multiple low voltage codes in the power steering system. The technician noted the issue needed to be addressed by an authorized Jeep dealer, as there was insufficient information to perform a repair on the 48V hybrid system. In September 2025, while driving on the highway, the engine stalled and the vehicle completely lost acceleration and would not restart. The vehicle required towing to an authorized Jeep dealer. A sudden and unexpected loss of acceleration and engine stall on a highway creates an extreme risk of rear-end collision and potential serious injury or fatality to the driver and other motorists. The problem was confirmed by an authorized FCA/Jeep dealer who found the same diagnostic code P0A9C-00, along with corrosion buildup on the 48V connector pins and BPCM pins. Two separate FCA STAR cases were opened by the dealer. The Power Pack Unit Battery was identified as the failed component. The dealer confirmed that the 48V cables required for repair are currently unavailable through Chrysler under any parts specifier, meaning FCA cannot supply the necessary parts to remedy this known defect. The vehicle has been inspected by an authorized FCA dealer on two separate occasions nine months apart, with the defect remaining unresolved on both visits due to FCA parts unavailability. Warning symptoms including low voltage codes and the P0A9C-00 fault code were first identified in June 2025, approximately three months before the highway stall event, indicating this was a progressive and worsening defect. The issue was first reported in June 2025 and remains unrepair

NHTSA ODI 11744009

Went to start the jeep and the entire dash cluster was out. I had just gotten it serviced 2 days before it went out and there was no warning or indication that the cluster panel was damaged. Due to this issue I’m unable to see any speed, gas levels, signaling, oil level and any other signal indicators from the dash. This is extremely problematic and renders the vehicle unsafe to drive. It was inspected by the dealership and another mechanic and both parties confirmed the dash cluster was broken and needed to be replaced and that several other 2019-2020 jeep wranglers had been brought in with the same problem.

NHTSA ODI 11744023

My speedometer blacked out couldnt see the fuel gage or speedometer. Light flickering, auto park engages, steering wheel locks up.

NHTSA ODI 11743292

The center cluster instrument panel went completely black. This affects seeing any warning lights, tire pressure, speedometer, mileage, fuel amount, etc. The problem has been confirmed by auto shops. No way to fix except replacing the entire thing and my VIN has not been included in any recalls.

NHTSA ODI 11737013

The contact owns a 2019 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument cluster began to dim and subsequently went completely blank. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 112,000.

NHTSA ODI 11737023

What component or system failed or malfunctioned, and is it available for inspection upon request? After diagnostics of multiple 'no communication' codes, it was determined that the CAN buss star connector was faulty. The part has been replaced, but is available for inspection. How was your safety or the safety of others put at risk? The malfunction caused repeated warning lights and loss of steering at unpredictable times. Luckily I was always able to put on my hazard lights and get out of the path of traffic. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, a variety of warning lamps and messages over a period of 10-12 days, which would disappear after restarting the vehicle (restarting was necessary to get the steering working again). Messages such as traction control, auto on/off, and check engine light were a few different ones. They came and went so quickly it was hard to catch them all while I was focused on getting safely off the road.

NHTSA ODI 11735845

heated steering wheel connector melted inside sccm. Repairs needed are a new wiring harness and sccm. Vehicle went up in smoke

NHTSA ODI 11735604

Jeep engine stopped running while driving on high way 20.Had to coast to stop in middle of side street.Jeep did start back up but would not go into drive until an hour of trying to get it into gear.Drove it home.Next morning I started jeep but would not go into drive.It was stuck in park.

NHTSA ODI 11733878

I was driving my 2019 Jeep Wrangler Unlimited Sahara 2.0T/AT to the gym with my spouse. No Check Engine Light, Jeep Temps were perfect. All gauges operated as it should, so there was no sign of trouble. The vehicle was OFF. We parked and walked into the gym and then into the 1 set of exercises, Someone yelled in the gym that someone's truck was on fire. We ran outside and Lo and Behold it was our Jeep. The Engine Compartment Was totally Destroyed. Please Look At the Pictures for Reference.

NHTSA ODI 11732154

The contact owns a 2019 Jeep Wrangler. The contact stated that while starting the vehicle, the instrument panel became inoperable, turning on and then shutting off. The contact stated that while driving, the instrument panel was blank. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the instrument cluster had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,000.

NHTSA ODI 11731886

Instrument panel cluster dashboard failure, found a massive recall online for Wranglers 2018-2024 for this issue, called dealer who informed us our VIN was not under this recall, but we have a Wranger 2019 with the same issue so should definitely qualify. Called JEEP who informed us our VIN was not under this recall and they won’t do anything about it. This issue is deemed a SAFETY HAZZARD per recall, and we do qualify but they say our VIN specifically does not. This has to be illegal as well as unsafe. Unable to see mileage, gas, safety alerts, etc. because of outage.

NHTSA ODI 11727465

RE: Safety Concern – Instrument Cluster Failure Consistent with NHTSA Recall 24V-652 Dear Sir or Madam: Regarding our 2019 jeep wrangler vin# Milage of 74602.9 on 3-22-26 We are writing to report a safety-related defect involving a 2019 Jeep vehicle exhibiting instrument cluster malfunction consistent with conditions described in NHTSA Recall No. 24V-652 (FCA US LLC). Although this vehicle is not currently included within the recall’s identified VIN population, it is exhibiting substantially similar symptoms, including: Intermittent loss of speedometer function Tachometer irregularities Intermittent or complete failure of the instrument cluster display Recall 24V-652 identifies a defect in the instrument panel cluster (IPC) which may result in loss of critical driver information. As recognized by the National Highway Traffic Safety Administration, such failures may increase the risk of a crash due to the driver’s inability to accurately monitor vehicle speed and operating conditions. Given the similarity between the observed condition and the defect described in the recall, this raises a concern that the issue may extend beyond the currently defined VIN range. Accordingly, we request: A formal review of this vehicle for potential inclusion within Recall 24V-652 or any related service campaign; and Appropriate corrective action consistent with applicable safety and warranty obligations. We will also be submitting this matter to the National Highway Traffic Safety Administration (NHTSA) for further review. Please advise regarding next steps. Nothing in this correspondence shall be construed as a waiver of any rights or remedies, all of which are expressly reserved. Sincerely,

NHTSA ODI 11727014

Engine lights on Glass Recalibration failed multiple times. Engine failure when Jeep comes to a complete stop vehicle totally shuts down and needs to be restarted. When manufacture was contacted: not able to sell new engine. Resolution used engine with same issue. No real Resolution.

NHTSA ODI 11724009

My gauge cluster is having a problem and I dont know why my jeep is covered under the recall when its the same part in every other jeep that is having the same problem? I would really like to know how used can pick one Jeep model and not the others? When all the same parts are in the jeeps

NHTSA ODI 11719579

The contact owns a 2019 Jeep Wrangler. The contact stated that while driving at various speeds, several unknown warning lights flashed on the instrument panel. The vehicle was taken to the dealer on several occasions, where various repairs were performed; however, the failure returned after each repair. The contact then stated that the entire instrument panel had gone blank; as a result, the speedometer, fuel gauge, odometer mileage, and other various features were unavailable. The vehicle was taken back to the dealer, and the contact was informed that the instrument panel needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle remained with the dealer unrepaired. The failure mileage was unknown.

NHTSA ODI 11711517

Instrument cluster panel - while driving, my cluster panel occasionally glitches before returning to normal. Ultimately, when I was on the highway, it all went black. Nothing is visible anymore. I can’t tell if I need gas, if my tires are low, if an oil change is due, or if there are any warnings I should be aware of. Essentially, all the information I require is missing. This occurred during the 3rd year I owned the car, but it only happened a handful of times. The belt-driven starter generator failed after just 3 years of having the brand new car. Fortunately, it was included in the powertrain warranty, so it was repaired. However, I recall experiencing the same problem, and everything in my car was malfunctioning, including the radio. At that moment, I believed that was the source of the issue because it hadn't happened for quite some time. After I resolved that issue, about a year later, my cluster began to malfunction again with the glitching. It would glitch for a short period and then return to normal. However, this time it’s even worse, and now it’s completely black.

NHTSA ODI 11708434

Concern: Suspension, steering, and electrical system malfunction Description of the Problem: While driving at highway speeds (approximately 75 mph), the vehicle experiences a wiggling or unstable sensation in the suspension, making the car feel unsafe. At the same time, the steering wheel becomes stiff and difficult to turn. Additionally, a warning message appears stating “Service Shifter.” When this occurs, the electrical system freezes, affecting vehicle functions. This electrical malfunction lasts for 1 to 2 days, during which systems do not respond properly before eventually resetting on their own. Safety Concern: The suspension instability, loss of steering responsiveness, and electrical failure at high speeds present a serious safety risk to the driver and others on the road. Request: Requesting a full inspection of the suspension, steering system, shifter system, and electrical components, including any sensors or modules that may be causing these failures.

NHTSA ODI 11707223

The contact owns a 2019 Jeep Wrangler. The contact stated that while operating the vehicle, the instrument cluster display malfunctioned and displayed a blank or black screen. During the failure, the digital speedometer, fuel gauge, and odometer mileage were unavailable. The cause of the failure was not yet determined. The manufacturer and local dealer were not contacted. The contact was informed of NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 38,000.

NHTSA ODI 11704057

Cluster went dark. No way of seeing gauges moving, no speed info, nothing. Jeep runs but dash is dark.

NHTSA ODI 11701350

Main cluster went out cannot see gas or mileage noting important will display

NHTSA ODI 11699468

The instrument cluster has stop functioning and you can't see milage, gas or any of the warning lights within the cluster panel. I was not in an accident but wanted to report the problem of the cluster since my jeep was not included in the recall. I have an estimate of 1,600. for a repair from jeep mechanic.I feel that it should have been included in the recall.

NHTSA ODI 11697500