What 721 owners told NHTSA about the 2019 Jeep Wrangler 2-door

The steering is loose and the vehicle drifts while driving. We cannot maintain straight driving without continuous movement of the steering wheel. The vehicle feels unsafe at all speeds. This vehicle is probably maintained with routine tire rotation. Front passenger tire has had excessive wear. All wheels and tires have been changed with no result. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11477530

Over the last 7+ months, my vehicle will not go into gear. When I push the starter, the vehilce flashes a number of warning lights and codes then the service shifter warning comes on and stays on. The vehicle will then not go into gear. The dealership has now looked at it 3 times and can not find the issue. They can see the code, have replaced the auxillary battery and traced the wiring. This happens approximately 3 times a week. It leaves me stranded where ever I am because it will not go into gear and has to be towed. A few hours later, it will start as normal. On other occassions, it does the same thing to me while I am driving! All of the warning indicators will flash and I will lose power steering. If I pull the car over and turn it off and on again, I gain power steering back. This has happened to me while driving on the highway. The first time I was on a 4 lane highway with no power steering. I can send a video link if provided an email address

NHTSA ODI 11477397

Intermittent loss of power steering and throttle. Gears lock and do not shift. Every code is flashing on dash, ABS, shifter, traction control, air bags.

NHTSA ODI 11476636

The windshield design for 2018-2019 Jeep Wranglers was changed compare to those prior. This change made the windshield almost upright with little slant. This design is a major flaw that they don't want to admit to consumers although when visiting the dealership or talking with them on the phone they say that this is the issue but it isn't their problem. Because of this design it is prone to constant chips even ones that you cannot see. These chips, even little surface ones you can't see but can feel cause the windshield to crack when it gets really cold outside. I had this happen 4 times in 2 years! I am 42 years old and have never had to use my car insurance until getting this Jeep. Now my insurance company wants to drop me and no one else wants to insure me. I know other Jeep owners have this same problem and it is a major flaw in the design that is causing many issues that not only affect our livelihood but our safety. I am listed one month of a cracking but as stated it has happened 4 times and it was parked and not moving each time, thankfully.

NHTSA ODI 11476719

It takes a considerable amount of time for the back up camera to turn off once the transmission is switched from reverse to drive The camera is still displaying the rear view of the vehicle as the vehicle is moving forward which has the potential to cause a serious impact This happens on a consistent basis and is not an isolated incident

NHTSA ODI 11476251

I was on my way to work and when I stopped at a red light my car completely shut off. I tried to jump start it and then it flashed that my "start/stop button wasn't working" and that I needed to park because my car would shut off shortly. Then the dash started going crazy flashing all the lights and the windshield wipers started going, my hazard lights weren't working but the light was flashing on the dash. Completely died and had to get it towed

NHTSA ODI 11475912

steering locked while driving at 50 mph. Had to switch car off in middle of street and restart to get functioning steering restored. Five minutes later it locked steering wheel again and could not shift lanes. Luckily accident was avoided however I can't imagine what would have happened if this was on the highway. Parked car and towed to Jeep dealership for service. My wife and family were terrified of this incident as it was life threatening situation. Dealer informed me that they have never had this happen before and they are troubleshooting as we speak. Service engine light went on (yellow) and "service shifter" code showed up on screen. This all was sudden and there was no warning before driving vehicle.

NHTSA ODI 11473309

Service Axle Locker System warning light and message warning have been coming in for over a year. I've taken the vehicle for service and dealer stated no trouble found. After 4 wheeling the axle lockers do not disengage properly and require me to drive for miles before the axle lock light indicator goes away. I've been getting the warning light more frequently when I drive and the warning message service axle locker system displays. I've also had rear differential noise/clunking when moving from park to reverse or drive. Dealer stated that is normal.

NHTSA ODI 11473101

My 2019 Jeep Wrangler shakes consistently. The shaking is getting worst and unmanageable, it even shakes when hitting a small pothole on the street. It shakes when driving at a low speed and when driving at high speed. From the passenger side, you actually sense the wobbling motion. I took it to the dealership to get it fixed and they said that they did fix it but the problem came back about six months after they supposedly fixed the steering rack. I took it again to the dealership but they said that the vehicle did not have any recalls and the issue was something else. The problem is getting worst and I am scared of causing an accident because that piece of the car it feels like is going to break.

NHTSA ODI 11471917

The contact owns a 2019 Jeep Wrangler. The contact stated that while he was cleaning the vehicle, the front driver’s seat failed to recline. The contact also found an unknown plastic part on the floor in the vehicle. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side seat frame to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 6,661.

NHTSA ODI 11471300

Electrical issue resulting in loss of power steering, speedometer, gas gauge etc. all warning lights come on including ABS BRAKES, VEHICLE TRACTION CONTROL, AUTOMATIC START, CHECK ENGINE, 4WD, BRAKE LIGHT. car will not turn off when lights are on. Repeat problem despite being in dealership 3times.

NHTSA ODI 11469718

Note: The following is the second incident in less than a year whereby my vehicle has lost all power, and subsequently needed to be towed to the dealership. Apparently, the batteries (primary and aux/secondary) are/were being drained for some reason. The first time this occurred, there was some sort of wiring defect, possibly shorting out a circuit. We were able to drive it to the dealership, prior to it dying. The second time this occurred (yesterday 6/16/22), my wife was driving home via Virginia by herself. All sorts of error messages appeared on the dashboard, and the car started to jerk abruptly. Battery indicator said it was low (~9v). Car died within minutes, and she had to pull over to be safe. Once it died, she couldn’t even be drift it over for a safer position, relative to the highway traffic. If an accurate diagnosis is not made, I feel this is a dangerous situation, especially with all the Highway driving we do. Given the electrical history with Jeeps, what recourse do I have ? Are there lemon laws that may apply to these electrical issue? See towing receipt below. We currently have a loaner from the dealership, however they are saying it’s the alternator. Generally, alternators last anywhere between 50-100k miles, not 22k .

NHTSA ODI 11469773

2019 Jeep Wrangler Sahara numerous fault vehicle slows down speedometer loss abs brake warning ,4 wheel drive service warning, blind spot warning, complete loss of power while driving. Taken to the Jeep dealer was told no fault codes available come get it. So making preparation to pick up vehicle finally dealer service reported that vehicle faulted with those code. I had the vehicle towed prior to service due to the transmission not being able to shift into any gear. There are several reports online with same problem total electrical system failure. Keep n mind vehicle has approximately 7500 miles. Vehicle currently under what they call Star service because Dealer has no idea to fix it.

NHTSA ODI 11469546

The contact owns a 2019 Jeep Wrangler. The contact stated while driving approximately 70 MPH and going over a bump in the roadway, the steering wheel was shaking. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the steering damper needed to be replaced. The vehicle was not repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 23,000.

NHTSA ODI 11469174

Clutch failed at 4000 miles and 3 months of ownership on a brand new 2019 Wrangler Unlimited. Blame placed on me, 2 dealerships before they would do it with out charge. 3 months later 1st recall comes out. Also when clutch was failing the Start/Stop system said it needed service. The clutch went a second time after 30,000 miles. was forced to pay 2900, second recall came out at same time and the recall was done when new clutch was installed. Took almost a month and no loaner car or rental available. Now clutch starting to smell and fail, 30,000 miles later. Poor clutch, recalls did nothing to actually address the prob. The start/stop system failed twice leaving my jeep in run but the engine off and would not start. Kept saying push in clutch and start, but it would never start. all electrical in the car stayed on for 2 hours. A PCM needed to be replaced, 2+ weeks without a vehicle. Start/Stop failed again in traffic this time, needing to be pushed. Replaced battery, thought that it failed because the battery needed replacement. The problem still persists.

NHTSA ODI 11468948

Took to the dealership for a few problems and one of them was loose or wandering steering, while warranty was still covered 3/36. Dealer stated "thats how a jeep drives" and did fix the other issues i also brought it in for. Only a few years later just after i cross 40,000 miles, I decide to plan a road trip but dont want the hassle of constant steering corrections on the trip. I notice while seaching the internet for aftermarket steering fixes that Jeep had a TSB for the exact same issue I have and others who were still under warranty were getting the new sterring components and loving their Jeep! I am still frustrated that the dealer says its no longer covered for me even though all the new models have the new steering components now. The TSB should have been communicated to owners to be able to safely handle their Jeep at highway speeds even in windy conditions. Instead I just dont drive it most of the time.

NHTSA ODI 11467036

2019 Jeep Wrangler Sahara Unlimited---while driving the vehicle on a city street, without any warning, all of the dash lights and any/all warnings lights started to flash. Within 200 feet of this occurring, the vehicle lost power, including ability to control the steering, and the car came to an immediate stop. During this shut down instance, I was able to vigorously hold the steering wheel to guide the car to the side of the road, avoiding the traffic that came. After the car shut down, the dash lights and windshield wipers were still going off. It still had electrical power. It would not start back up. I had to have it towed to the dealership. It is currently being looked at by the local dealership. 05-29-22

NHTSA ODI 11466575

Every warning light, check engine, brake, traction control, service shifter, service electronic throttle system, etc. would come on all at once. While driving the power steering stopped working when all these warnings appeared yet the vehicle was still under power.

NHTSA ODI 11466085

The dash glitches and lights up all of the warning lights, speed and fuel goes up and down then the engine idles high despite not shifting/touching anything. Then it it completely locked up and cannot shift out of park. If it sits for a while occasionally it will start and only have check engine light on and allow you to shift to drive however while driving I have had the entire dash light up and speedometer/rpms going up and down causing it to run higher. It has been back to the dealer twice now for same issue that was supposedly fixed. It says service shifter, my abs are not working and electronic stability control needs service amongst other things. It is very scary when this has happened while driving on the highway with my children in the car and the fact I never know if I will be able to make it to or from work/picking up kids or if I will be stuck in drive/have engine shut off while driving. This has happened more than once in my 3 weeks of purchasing this vehicle and I am scared for our safety. I have had the codes read prior to going to the dealership and it says multiple things are malfuntioning

NHTSA ODI 11465659

When driving on a highway at speeds above 50 mph, i hit a bump in the road and my front end started to shake violently and also caused my steering wheel to bounce around. As i slowed down the bouncing reduced but it did not stop completely until i came to a complete stop off to the side of the road. There is a customer satisfaction notice out for a steering damper that i am having scheduled, but this seems like it should be a safety issue and a recall.

NHTSA ODI 11464155

“Death wobble” or uncontrolled front steering vibration and violent shaking. Steering gear box was replaced at 12,000 miles. Replacement gear box seemed to be ok for about 15,000miles. At about 17000 miles(29,000 total vehicle miles) the vehicle experienced a violent shaking when on a freeway and going over a bridge overpass bump at about 75-80mph. The shaking would not stop until braking occurred nearly causing a rear end collision from car behind. Dealer has not been able to recreate the wobble in part because they will not drive over 70mph(the local freeway speed limit). The steering gear box “fix” for this problem was clearly not a robust corrective measure if death wobble reappears at 15000 miles.

NHTSA ODI 11462103

Very loose feeling steering wheel when driving at speeds over 50mph

NHTSA ODI 11460473

Experienced the death wobble. Front tires began to oscillate violently causing loss of steering control on a highway. Went on for ~20 seconds, almost ran off the road and would have crashed. No indications prior to event, smooth highway speed driving right up to extreme violent shaking. Fighting with the wheel to steer to stay on the road was ineffective. The only thing that saved us was it suddenly stopped on its own. Before this event there were several short, less severe instances of wobbling.

NHTSA ODI 11458283

Vehicle has been leading to the right since I bought the vehicle. It is now very worse, and has cause a near miss collision with right side object. There is now severe drifting to the right, the original dealer has denied the issue since day one. Now it has been confirmed by another dealer that the steering gear box needs to be replaced by the new steel product steering gear box.

NHTSA ODI 11456594

Experienced “death wobble” at 60mph. Vehicle has 22k miles and steering components checked out to be good. This is very unsafe and scary. Steering wheel started shaking violently and had to slow way down, almost to complete stop, to regain control. Thank you

NHTSA ODI 11456482