What 259 owners told NHTSA about the 2019 Jeep Grand Cherokee Srt

I am reporting a serious safety failure related to the ABS/ESC recall on my 2019 Jeep Grand Cherokee. Parts have not been available for over a year, and my vehicle has now experienced the dangerous conditions described in the recall. Before the failure, while stopped at a red light in Drive with my foot firmly on the brake, the vehicle suddenly rolled backward on its own. I had to forcefully press the brake to stop it. This should never happen and indicates brake system failure. About 10 minutes later, while driving on the highway, the vehicle experienced a sudden safety system failure. Multiple warning lights came on (ABS, ESC, brake system, check engine), the accelerator pedal became unresponsive, a burning smell came from the vehicle, and I temporarily lost control. I could not pull over immediately due to traffic, which created a very dangerous situation. The vehicle eventually became undriveable and required towing. I am thankful my children were not in the car. This is an extreme safety hazard. Stellantis still has no parts available and has not provided a repair or transportation option. This forces owners to choose between parking their vehicle indefinitely or driving a known unsafe vehicle. I request NHTSA review the lack of parts and enforcement of this recall, as it is putting families at risk. Owner: [XXX] , [XXX] Email: [XXX] [XXX] my contact INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11697549

The contact owns a 2019 Jeep Cherokee. The contact received a recall notification in November of 2024 for NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic). The contact stated that the check engine warning light was illuminated continuously. The ABS warning light illuminated, and other unknown warning lights were illuminated. While at a stoplight, the vehicle turned off and restarted. The local dealer was contacted, but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who informed the contact that the recall repair would be available soon. The failure mileage was approximately 20,337.

NHTSA ODI 11678855

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while starting the vehicle on several occasions, there was an abnormal tapping sound coming from the engine compartment. The check engine warning light was illuminated. Additionally, the contact stated that while driving at various speeds on several occasions, the check engine warning light flashed, and the vehicle started shuddering. The vehicle was taken to an independent mechanic, where it was diagnosed that the lifters needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 57,000.

NHTSA ODI 11678179

My 2019 Jeep grand Cherokee currently has a blown head gasket. I have the 3.6 engine and I am finding out that this is a common issue for this engine. I have taken my car to the dealer and they have confirmed that it is a blown head gasket. Once you start the vehicle, it has a rough idle and smoke comes out of the tailpipe. Before I took the car to the dealer, I took it to a mechanic shop because the engine light came on and it was having the same issues as listed above, they had said there were misfires. I have regularly maintained my vehicle. This is a huge safety risk. Actions needs to be taken by Jeep to make this right, this is a very common issue that Jeep Grand Cherokee vehicles are seeing.

NHTSA ODI 11674225

I am writing to express my serious concern and request immediate goodwill assistance regarding my 2019 Jeep Grand Cherokee High Altitude . This vehicle has suffered a head gasket failure at just over 100,000 miles and has been diagnosed by the dealership as a cost for myself to fix head gasket and recommended a full engine replacement. I have been a loyal Jeep customer since I was 16 years old. I previously owned a 2008 and a 2010 Grand Cherokee and have always supported the brand. In May 2022, after saving up my hard-earned money, I purchased this 2019 Grand Cherokee High Altitude for over $55,000. The monthly payments are significant, but I chose this vehicle because I believed in the Jeep name and expected quality, performance, and long-term reliability. Unfortunately, this vehicle has been anything but that. In just over two years, it has become a complete money pit. I’ve already had to replace the water pump at 50,000 miles, the radiator at 80,000 miles, and now—at 102,000 miles—the head gasket has blown. These are major repairs that should not be happening on a vehicle that is so well maintained and primarily driven on the highway. I treat this vehicle like my own child, staying on top of all maintenance—fluids, filters, routine checks, and oil changes every 5,000 miles. I’ve also had to pay out of pocket for three separate rental vehicles in the last 18 months due to these recurring issues. This vehicle has not only been unreliable but has also disrupted my ability to work. I drive for a living, commuting between multiple job sites, and I chose this vehicle for its sharp look and supposed quality. Instead, it has caused me immense stress and financial strain. Adding to my frustration is the fact that I had a 7-year/100,000-mile warranty and was not notified that it was about to expire. Had I been properly informed, I would have explored my options before this latest major failure. It's clear that the 3.6L engine has a pattern of issu

NHTSA ODI 11674385

While driving at freeway speeds, my vehicle suddenly lost power, creating an immediate and serious safety hazard. I was unable to maintain speed, making it extremely difficult to change lanes safely or keep up with traffic. This put me—and others on the road—at significant risk of an accident. During the incident, the check engine light was flashing continuously. The issue was diagnosed as a failure of the engine rocker, requiring major engine repairs at only 87,000 miles. A critical engine component failing at this mileage is concerning and suggests a potential design or manufacturing defect. I’m filing this complaint to ensure others are not placed in similarly dangerous situations.

NHTSA ODI 11667341

Jeep starting making a light ticking sound, like it's low on oil. That wasn't the case. Took in for a tuneup, hoping that would take care of it. It didn't. Took into dealer and the camshaft, rods had been chewed up to a faulty part inside the engine. I didn't have my vehicle for two months due to waiting on warranty company. When reached out to Jeep groups,learned this is s COMMON problem. Concerned my engine could have frozen up while driving. NO warning lights or any other symptom! If my parents hadn't taught me how to listen to vehicles, it could have been very bad turnout. This cost me almost $4k. This should be investigated!!

NHTSA ODI 11657090

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal grinding sound. The electronic stability control (ESC), traction control, and check engine warning lights were illuminated. Additionally, the brake lights illuminated while the vehicle was turned off. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The dealer informed the contact that parts were not yet available for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

NHTSA ODI 11647927

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while the vehicle was started and parked, stationary, or being driven, the vehicle was losing traction control. The check engine, the traction control, and the ABS warning lights were illuminated. The vehicle was driven to an independent mechanic to be diagnosed. The independent mechanic diagnosed the vehicle with battery failure. The two batteries were replaced; however, the failure persisted. The ABS feature was disabled; however, the warning light was intermittently illuminated. The failure mileage was approximately 84,000. VIN tool confirms parts not available.

NHTSA ODI 11644201

The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle stalled and then lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.

NHTSA ODI 11641657

Car was overheating and leaking antifreeze

NHTSA ODI 11641515

The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine and stabilitrak warning lights were illuminated. The vehicle was taken to the dealer who confirmed the warning lights being illuminated, and related the failure to the recall; however, the part was still not available. The manufacturer was made aware of the issue. The failure mileage was 65,000. VIN tool confirms parts not available.

NHTSA ODI 11638711

While ideling at a stop light the vehicle RPMs drop low and the engine shuts off. This has occurred multiple times, 4-5 times over 6 months. When this happens the dash displays "vehicle requires restart" This happens in traffic and has left me as a stalled vehicle and a hazard to others.

NHTSA ODI 11638543

Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the same make and model of my car and other surrounding years of the same make and model quite a bit. check engine light came on, and there was a sensor warning on the dash the day of the problem cropping up. Per the repair shops either this issue has been silently present in my car for some time or the leak in it is very aggressive due to the remaining volume of oil in my engine.

NHTSA ODI 11628453

Vehcile affected: 2019 Jeep Grand Cherokee - Overland _ 2 wheel drive Vehicle Mfr Date - October 2018 The vehicle was in Park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (The button went in and came back out with no problem so the button itself was not stuck) The starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, My husband had time to get out of the backseat and WALK all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it FINALLY disengaged and stopped trying to start the engine. This problem Scared the beejeebies out of me!!! The engine never started up when the starter wouldn’t disengage. I had plenty of gas too - Just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck OR motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! All I know is… that was NOT normal!

NHTSA ODI 11622627

Camshaft failure caused misfire while driving. The car is currently being repaired so there are no receipts yet.

NHTSA ODI 11615096

While driving 65 mph on the highway, the jeep lost all acceleration. I was able to get to the shoulder and the car said to put it in park. I did and then was unable to shift to any other mode. The brake pedal was hard as a rock and would not move. The air then turned hot. When I turned the vehicle off and back on - everything seemed fine but losing power on a major highway was extremely dangerous. No warning lights or messages. No other symptoms prior to this instance. Car is currently at independent service center and they cannot determine what is wrong.

NHTSA ODI 11603519

While at the dealer to have a lightbulb changed, I was told that I needed to have my oil adapter changed. My jeep only has 33,750 miles on it and has only been serviced by the jeep dealer. While I was there there were 2 other jeeps in with the same problem. Also, my brother-in-law's brother (who lives in another state) also had to have his oil adapter replaced on his jeep grand cherokee. Does jeep have a defective part installed in the grand cherokees? If not, I find it odd that so many people (that I do not know personally) have had to have the same part replaced on their jeep grand cherokees.

NHTSA ODI 11574558

5.7 hemi exhaust manifold heat shield bolt break off because the manifold warps with heat. This can cause the manifold to leak after a while. And make a nocking nose the dealer said it a know problem and flew with the 5.7hemi between 70000 to 100000

NHTSA ODI 11550127

The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle stalled before accelerating. The contact stated that the failure had been occurring for approximately three years. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11543858

While driving, my 2019 Jeep Grand Cherokee Laredo began smelling like burnt plastic, then a red warning triangle came on in the speedometer saying, ‘stop safely vehicle shut off soon’. At the same time, the engine warning light, battery warning light, and skid warning lights came on. I pulled over and when the car was examined the red plastic housing around the terminal that can be used to jumpstart the battery had melted. The vehicle is being towed to the dealer for a repair.

NHTSA ODI 11532705

While in Drive, accelerating from a complete stop the car will lag as if the engine is going to shut off. Additionally, the car will be at a stop and driver will attempt to accelerate and car will not recognize it is in Drive. The car will notify the driver on the dash to shift the car into Park.

NHTSA ODI 11531088

The Water Pump of my vehicle was leaking from the weld of the engine causing anti-freeze to leak. This caused an issue with possible overheating since it was not leaking from the weep-hole. It could have gone unnoticed and i would like to know if there is a recall for this issue.

NHTSA ODI 11520844

2019 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-426. THE CONSUMER REQUESTED CONFIRMATION THAT THE VEHICLE WAS SAFE TO DRIVER WITHOUT HAVING THE RECALL COMPLETED.

NHTSA ODI 11481150

Small evap leak code has been on my car for almost 12 months. Jeep dealer is not able to identify a fix because the code is so broad and could be triggered by many different issues. Check engine light cannot be cleared due to evap leak

NHTSA ODI 11478060