What 322 owners told NHTSA about the 2019 Jeep Compass

I own a 2019 Jeep Compass with approximately 72,000 miles. For the past two years, I have experienced intermittent electrical and brake system failures that have become more frequent and severe despite multiple repair attempts. While driving, especially when turning, braking, or driving over potholes or uneven roads, the vehicle suddenly displays multiple warning lights, including ABS, traction control, brake, check engine, and service transmission warnings. At the same time, the digital speedometer changes to "--" and stops displaying vehicle speed. On one occasion, the analog speedometer also dropped unexpectedly. The most serious incident occurred after these warnings appeared while I was driving. I pulled over, shifted into Park, and attempted to turn the vehicle off, but it would not shut down for approximately 30 seconds. During that time, the brake warning light flashed continuously, indicating a possible electrical or communication failure. After restarting, some warnings cleared, but the check engine light remained on. Although the brake pedal still felt normal, I temporarily lost multiple electronic safety systems, including ABS, traction control, and the vehicle speed display. These failures occurred on a public roadway without warning, creating a significant safety risk and reducing my confidence that the vehicle will respond properly during an emergency. A diagnostic scan retrieved multiple communication-related fault codes, including U0002-00 (CAN Bus Off), U0121-00 (Lost Communication with ABS Module), U0129-00 (Lost Communication with Brake System Control Module), U1110 (Lost Vehicle Speed Message), U1120 (Lost Wheel Distance Message), U1141 (Lost Brake and Torque Message), and U12A8 (Lost Communication with Master Cylinder Pressure Sensor). The problem is intermittent, often clears after restarting, and is difficult to diagnose. Because it affects critical safety systems while the vehicle is in motion, I believe this represents a serious safety

NHTSA ODI 11748014

The auto start/stop feature will fail at random when I come to a stop. My vehicle will shut off and the parking brake will turn on, leading to delays in traffic and unsafe traffic situations. I have had my battery replaced, so this has occured with new batteries and nothing wrong with my car.

NHTSA ODI 11746549

The rearview backup camera on my 2019 Jeep Compass Latitude has completely failed to function, creating a severe blind-spot safety hazard during reverse maneuvers. Screen goes black, or flickers on and off, or has lines and hotspots. It is not usable at all. This failure directly compromises the safety mandates established under Federal Motor Vehicle Safety Standard (FMVSS) No. 111.

NHTSA ODI 11743339

Experienced countless "high coolant temp" followed by power loss and engine shutoff, yes—while driving—like everyone else. NHTSA CAMPAIGN: PE22013 Search it and read. They investigated it already & ruled it not dangerous enough. It took me spending so much money trying different fixes, then countless hours searching for a solution to finally realize that full investigation case was tucked away years ago. No big deal apparently. The conclusion gets it wrong of course. Part of the ruling claiming no safety risk is based on implying the car starts back right after engine loss and that's simply not true. Twice mine wouldn't start back after the incident, not immediately not within 30 minutes. Only once did it fail, then restart after. I've read through the hundreds of similar complaints and many are stranded after it happens as well. But there's definitely one thing in common EVERYONE'S DRIVING DOWN THE ROAD WHEN IT HAPPENS. This is a severely dangerous issue, putting peoples lives at risk. This is 100% on the manufacturer to bring to light and shamefully haven't. This started last summer for me and I didn't post about it but seeing brand new report still being added irks me. It didn't happen over the winter. And no it wasn't the alternator, battery, fuses, radiator, or injector.. I (understandably) heard it all and tried it all. Honestly I let it sit for a while and it stopped. The issue is unpredictable and undetectable by mechanics. Not sure what else you need.

NHTSA ODI 11741196

I have to continually add motor oil to my engine. Every 1,000-1,500 miles I need a quart of oil added. There should be a recall to address this issue.

NHTSA ODI 11740089

UNKNOWN On just a regular day the vehicle stop showing on the screen the camera to back up , and glitching . The whole screen went out slowly by slowly . One day the screen lights up and you can see camera to warn you on cars and the next it doesn’t show anything on screen and it turns black . You can’t even read the temperature either because the screen blacks out or starts glitching really bad. I went to dealership and no recalls on that particular item .

NHTSA ODI 11739283

Hearing a humming noise but when locked in 4wd lock it goes away. This is the clutch plates in the rear differential chattering and binding up. Over time this will wear bearings and gear out which in turn will lock up the rear differential causing a accident by loss of control. Jeep covered this problem up by a software update to the computer. All this does is change the behavior of the system as a whole not fix the problem. They need to recall it and change the rear differential and fix the clutch plate dragging that is causing all these issues

NHTSA ODI 11738323

i rearended someone around 30 miles an hour going around a turn and my airbags did not deploy and my seat was so uncomfortable my hips are a little fucked up

NHTSA ODI 11736234

Car jerks and temp gadgets jumps too high. Message reads high coolant temperature.

NHTSA ODI 11735421

Vehicle message states Stop safely vehicle will shut off soon

NHTSA ODI 11729068

After replacing both batteries in my jeep compass 2019. The “Stop safely vehicle will shut down” message kept coming on. In traffic the car shut off completely and wouldn’t start. This is a reoccurring issue and jeep doesn’t care. It needs to be fixed. To shut off completely during driving is a safety hazard!!!

NHTSA ODI 11727899

It appears to be the Body Control Module that gave out. While driving home in the evening from work, the vehicle stopped accelerating beyond 20 mph. Further, the passenger windows stopped working, as did exterior tail, emergency, and turn signal lights. The dealer was unable to directly confirm that the BCM was the problem, however, it was confirmed the problem was not fuse, battery, or engine related. No inspection of the component or vehicle to date. No warning lamps or messages appeared. It was raining outside, the vehicle started as normal, and moved as normal for approximately five minutes, then suddenly the vehicle stopped accelerating forward placing myself and others in harm's way.

NHTSA ODI 11727851

-Vehicle would not start several times, this occurred just after purchasing, then battery was replaced and it occurred again over the course of 8 months. -A few days ago after getting the jeep to start, the RPM would not go >2 and the speed would not increase >20 MPH. This happened on PA220 with speed limit of 40MPH causing a near-wreck when pulling out onto the road and not being able to accelerate to the flow of oncoming traffic. My 6 year old child was in the vehicle with me. -Yesterday I stopped for gas & turned the engine off, then it would not start up again. Another person used their vehicle to jumpstart the jeep with jumper cables. The dash showed there was a “coolant issue” and to check the engine. The jeep was inspected today and serviced with no issues to the battery, it was not the cause. -Previously on multiple occasions the front screen for the radio would not turn on, has glitched and flickered, would not connect to cords plugged in for carplay, chargers will not charge the phone/connect inconsistently (multiple different chargers, worked in other vehicles/outlets), screen would be black but radio would play and unable to turn off/adjust the volume, screen “buttons” will not work/respond to touch often. I have video of this happening, unable to upload footage to this complaint. Can provide if necessary. -Per the service dept at Tyrone Ford Dealership, the O2 sensor is on along with several other codes regarding this issue. This is a manufacturer’s defect, not a user error. It is a safety concern and is not something the consumer should be held accountable to pay for/fix. This is poor craftsmanship on Jeep’s part and needs resolved on their dime, not a single mother’s.

NHTSA ODI 11727330

I was driving home from work and stopped at the stoplight. When the light turned green, I tried to accelerate and the engine stalled. The service engine, electronic throttle control and the stop/start system warning lights all came on. I waited a few minutes and restarted the engine.

NHTSA ODI 11726938

I was driving to work at about 4:30am and was stopped at a stoplight. When the light turned green I tried to accelarate and the engine stalled. The engine temperature warning light came on. I waited a few minutes and the vehicle started right up.

NHTSA ODI 11726941

The contact owns a 2019 Jeep Compass. The contact stated that while reversing from the driveway, the back-up camera failed to operate normally. The Uconnect system became disabled, which caused other navigational functions to fail to operate as needed. No warning light was illuminated. The manufacturer was notified of the failure and offered to update the software, but at the owner's expense. The vehicle was not diagnosed or repaired. The approximate failure mileage was 47,000.

NHTSA ODI 11725504

GOING INTO A TURN OIL LIGHT FLASHED BRIEFLY AND CAR COMPLETELY SHUT DOWN MID TURN THIS HAPPEND 2 TIMES IN A MONTH I HAVE PREVIOUSLY LOGGED A COMPLAINT WHERE THE START STOP DID A SIMILAR SHUTDOWN IN MIDDLE OF DRIVING THIS IS EXTREMELY DANGEROUS THE ISSUE IS ALL OVER THE FORUMS ON JEEP SOMEONE WILL DIE AS A RESULT OF THIS AND NOTHING IS BEING DONE ITS A REAL LIFE SAFTEY ISSUE!!!

NHTSA ODI 11725720

The contact owns a 2019 Jeep Compass. The contact stated that while driving at an undisclosed speed, the engine seized, and the parking brake independently activated. No warning lights were illuminated. While attempting to start the vehicle, the vehicle failed to start. The vehicle was restarted after several attempts. The failure had occurred while the [XXX] was an occupant of the vehicle. The failure reoccurred. While attempting to start the vehicle, the battery warning light illuminated; however, the vehicle failed to start. The vehicle was towed to the independent mechanic, where it was diagnosed with PCM failure. The contact was informed that the PCM needed to be replaced. The contact stated that the failure was a known failure with the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 45,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11721368

2019 jeep compass, 65k miles Car started having misfires while accelerating and decreasing speeds.It stayed pretty consistent at all speeds! Shortly after the car overheated and stated coolant temperature too high. Had it diagnosed and it was confirmed oil is mixing in with the coolant meaning blown head gasket and more than likely engine rebuild/new engine. All regular maintenance has ALWAYS been done. It is absolutely unacceptable that so many people are reporting this same exact issue and nothing is being done. Every other comment is someone stranded or the vehicle has shut off while driving, for the ones whose engine hasn’t failed they are on the verge of doing so. The investigation into this needs to be reopened, how is this not a major safety concern with an obvious engine defect. Is it gonna take several bad accidents, or worse a death ? This needs to be addressed immediately.

NHTSA ODI 11719774

Rear back up camera goes to blue screen randomly. Uconnect system frequently freezes and is unresponsive. It has in the past attempted to dial 911 and I couldn't cancel it . It did not go through because my phone is not connected but it is still an issue.

NHTSA ODI 11717763

While driving my Jeep Compass's emergency parking brake engaged on its own. I thought I was hit by another vehicle since it was so abrupt. I was able to disengage it after several minutes and as I turned my hazards on and drove home, the emergency brake engaged again on its own. This was a major safety issue and after getting the vehicle home, I was able to call and get it into a mechanic who was unable to find a code stored for the issue. He recommended I take it to a Jeep Dealership as they have softwares to run for the computer. The jeep dealership only was able to locate a code to replace the starter and replaced the starter but are unable to determine the issue for the e brake, unable to duplicate it, and are unable to tell me the Jeeps emergency brake won't turn on again on its own. I reached out to Jeep Cares on a jeep compass forum and was called by a representative who told me Jeep is aware of a rising number of people with the exact same issue as I stated.

NHTSA ODI 11715681

My2019 Jeep Compass has a software problem with the radio in the dashboard. The screen is sometimes freezing.it is affecting my remote start,the screen turns black,then flashes vertical and horizontal lines.at times it shows octagon shapes ,altering settings,and losing all functionality.

NHTSA ODI 11711899

I am submitting this formal complaint to report a serious and dangerous safety defect involving the auxiliary battery system in the 2019 Jeep Compass. Without sufficient warning, my vehicle suddenly lost power and shut down while driving in traffic due to auxiliary battery failure. This failure caused a loss of propulsion and significantly reduced vehicle control, leaving me vulnerable in active traffic with little to no time to safely react or pull over. This situation could easily result in a severe accident, serious injury, or loss of life. What makes this issue especially alarming is that this is not an isolated incident. There are thousands of documented complaints, forum posts, and consumer reports online describing the exact same failure pattern in the 2019 Jeep Compass. Many drivers report sudden stalling, warning lights appearing too late to prevent shutdown, and complete loss of power while driving at speed or in intersections. A vehicle that can unexpectedly stop in traffic due to a known battery system defect presents a catastrophic safety risk. The lack of adequate warning or fail-safe design places drivers, passengers, and surrounding motorists in immediate danger. This is particularly concerning given the widespread nature of the issue and the absence of an effective recall or permanent corrective action. Something must be done before someone is seriously injured or killed. I urge immediate investigation, accountability, and corrective measures- including a recall- before this defect results in a fatal accident. This defect undermines basic vehicle safety expectations and should be treated as a matter of urgency.

NHTSA ODI 11711354

My vehicle has experienced multiple incidents of sudden engine shutdown while driving, accompanied by a dashboard warning stating “High Coolant Temperature.” These shutdowns occur without warning and while the vehicle is in motion, resulting in loss of engine power and creating a dangerous situation in traffic. The error immediately goes away making it difficult to record in enough time. Authorized repair centers have been unable to recreate the issue due to no fault codes present

NHTSA ODI 11709251

My Jeep says it’s going to shutdown to pull over somewhere and cut off car. If we pull over in time, restarting car has solved problem until next time it decides to occur. Multiple times the car has shut off with me driving down road and I have no control over the vehicle. Plugged up at O’Rileys and AutoZone. Diagnostic referred to voltage surge with battery and the ABS. I took it to a local mechanic that has a higher quality diagnostic machine. It won’t recognize my Jeep. We tried it multiple times on two different days.

NHTSA ODI 11707038