What 370 owners told NHTSA about the 2019 Hyundai Tucson Fuel Cell

The contact owns a 2019 Hyundai Tucson. The contact stated while the contact's husband was driving, the contact noticed an abnormal loud sound. In addition, the contact noticed smoke coming from the front of the vehicle. No warning lights were illuminated. The contact noticed an unusual odor in the interior of the vehicle. The contact's husband drove the vehicle to the shoulder of the road. The contact stated that the engine seized. In addition, the contact stated that the smoke and the unusual odor subsided. The vehicle was towed to the contact's residence. In addition, the contact stated that when the failure occurred, the contact's minor children were occupants of the vehicle. The contact stated that the minor children were frightened. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was informed of an open recall associated with the contact's VIN, NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic). In addition, the contact was informed that her contact information was not updated in the database. The failure mileage was approximately 49,400.

NHTSA ODI 11738088

on [XXX], we received the Tucson back from dealer from a complete engine replacement due to recall. On [XXX], our college son was returning to school from visiting a friend. He said he thought the car sounded a little different. There were no engine light warnings, so he didn't think much of it. About an hour into the trip, he started to smell gas, a few minutes later he started to smell smoke and saw smoke coming into the vehicle through the consoles. He looked behind him and saw a trail of fire and smoke. He decided to pull over but the brakes FAILED. He went into the median, applied the emergency brake and waited until the car slowed down. He was able to grab his phone that had fallen beneath his seat from driving onto the median. Once he was out of the vehicle, he could definitely see the car was on fire. It was entirely engulfed in flames within seconds. He called 911 and they were able to put out the fire within 30 minutes, but they commented that it was a difficult fire to extinguish. The car was completely destroyed front to back. We do not know if this problem started with engine, fuel tank or brakes. It is one thing when your car is on fire and you can pull over and get out. It is entirely another when you need to get out of your car but the brakes fail. You have to delay getting out of the car to ensure you don't hurt others on the road and save yourself before it explodes. We are lucky he is alive but are worried for others with this car. We thought we were done with car prolems after the engine replacement but we just moved onto another problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11644763

The car barely has 50,000 miles on it and I had to replace all the tires rotors and brakes. Then a week later we were driving and it started making a funny noise and it would not drive more then 30 mph. I am going to have it towed to the dealership and see what the problem is. I have been reading about a lot of people with this same problem for faulty engine. I will sue them if this is the case this happened another time to me and I sued them under the lemon law

NHTSA ODI 11602014

The contact owns a 2019 Hyundai Tucson. The contact stated while driving approximately 40–45 MPH, the vehicle failed to accelerate as needed. The vehicle failed to accelerate about 35 MPH. The vehicle went into LIMP/SAFE Mode. The check engine warning light was blinking. The vehicle was towed to an independent mechanic and the contact was informed that the failure was due to metal shavings being in the oil. The contact called the local dealer and was informed that there was no recall coverage on the vehicle. The dealer informed the contact about diagnostic testing the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The contact was informed that the vehicle was not covered under recall. The contact related the failure to NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic). The failure mileage was approximately 92,000.

NHTSA ODI 11591040

The contact owned a 2019 Hyundai Tucson. The contact stated that while the contact's wife was driving and parking the vehicle, the contact's wife depressed the brake pedal and the service brakes were inoperable. In addition, the contact stated that the anti collision braking system was inoperable and did not function as intended. The contact stated that due to the failure, the vehicle crashed into several oversize planters in the parking lot. In addition, the vehicle crashed into a wooden fence and then crashed into a tree. The contact's seventeen-year-old granddaughter was seated in the front passenger seat of the vehicle. The fire department and the police arrived on the scene. A police report and fire report were filed. The vehicle was towed to a local tow yard. The contact's granddaughter sustained a concussion and currently suffers from headaches. The contact's wife sustained an injury to the mouth due to the deployment of the air bag. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 27,000.

NHTSA ODI 11569111

The contact owns a 2019 Hyundai Tucson. The contact stated while driving at approximately 40 MPH and slowing the vehicle, she observed that the vehicle in front was braking. The contact depressed the brake pedal and the pedal went to the floorboard as she was depressing it. The contact stated that she was pumping the brake pedal and she stated that the vehicle jerked and crashed into the rear end of the vehicle in front of her. No warning light was illuminated. The contact stated that her front end was damaged by the trailer hitch ball on the other vehicle. The contact stated that the hood was dented and the grill was broken, also there was damage to her headlights, and both lights were cracked. The damage to the other vehicle was minimal, only scratches. The contact's vehicle had to be towed. The contact stated she and the other driver were not injured. The police were on the scene and filed a report. The vehicle was towed to a collision center and was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 38,000.

NHTSA ODI 11563826

The contact called on behalf of the owner who owned a 2019 Hyundai Tucson. The contact stated that while parked, the vehicle caught fire. The fire marshals extinguished the fire. A police report was filed. No injuries were sustained. The vehicle was deemed totaled by the insurance company. The vehicle was towed to an unknown location. The contact related the failure to NHTSA Campaign Number: 20V543000 ( Service Brakes, Hydraulic). The manufacturer was made aware of the failure. The failure mileage was unknown. The contact stated the goal is to recover costs for Dollar General for this damage.

NHTSA ODI 11529534

The contact owns a 2019 Hyundai Tucson. The contact stated that while his wife was driving at low speeds, pulling into a parking spot on an incline, the vehicle accelerated and failed to stop. Then the vehicle traveled through several 15-gallon pots with trees, a patio, elliptical machines, and a wooden fence. The driver veered to the left, went down a mountain approximately 30 feet, continued down the hill, and crashed into a pine tree where it came to a halt. The occupant in the front passenger seat sustained a concussion. The driver sustained injuries to her lip and medical attention was provided. There were no warning lights illuminated. The vehicle was towed to the police station. A police report was filed. There was no reported fire. The driver's side front and passenger side front air bags were deployed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who provided claim number 21135585, and had the vehicle inspected but indicated the brake pedal had not been depressed but no additional assistance was provided. The failure mileage was approximately 27,000.

NHTSA ODI 11522591

FEEL LIKE THE EMEGENCY BRAKE IS GETTING STUCK BUT THE DEALER TELLS ME IM WRONG BUT THEY NEVER TEST DROVE IT

NHTSA ODI 11507975

I needed to stop quickly, but not unreasonably fast. I had time to consider my passenger and that this would be a quick stop for them. I then firmly applied the brakes and it felt like something kicked in causing the car specifically not to stop or slow down as expected. I subsequently had to push harder and harder to try to get the car to stop, which it didn't in time and I t-boned another vehicle (minor) that then left the scene. My passenger, who I do not have a relationship with and had just met that night, turned to me and said "you're car didn't stop." She noticed this as well. Upon having it fixed at the auto body shop, they found that "the brake pedal is below the gas pedal and keeping brakes applied when brake pedal is released. The brake pedal assembly is bend and holding brake pads applied when driving." I spoke to the technician (owner?) who said that "if the pedal assembly is bending instead of stopping then it is possible that this caused it." He also suggested that "brake assemblies don't bend" and that he has never seen or heard of one bending in his decades of work. All I know is that I applied the brakes quickly, but not unreasonably and the car reacted in a way causing it not to stop when it should have. Whether this was a problem with the ABS or the brake pedal assembly bending, I am not sure. I do want to document that this car did not stop as it should have and feel that a mechanical problem caused this collision. Fortunately we made light contact with the other vehicle, the air bags did not go off and there were no injuries. There was, however serious risk of injury should cars have been only a few feet further in any direction. This car was repaired by a body shop.

NHTSA ODI 11492958

The contact owns a 2019 Hyundai Tucson. The contact stated while her daughter was driving 10 MPH, the vehicle stalled. The contact stated that the check engine and low oil warning lights illuminated. The driver was able to restart the vehicle to park properly. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The VIN was associated with NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic). The manufacturer had been informed of the failure. The failure mileage was 23,668.

NHTSA ODI 11481166

The contact owns a 2019 Hyundai Tucson. The contact received notification of NHTSA campaign number: 20V543000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated the parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11437755

I have not owned this vehicle since 1/2021. I informed the dealer who took the vehicle in trade that there was an open recall. I have let Hyundai know that I no longer own the vehicle. Despite multiple communications with Hyundai, they have made no indication that they would try to find the new owner and direct recall information to that party. In the past, when this situation has occurred with other manufacturers, letting the manufacturer that I no longer owned the vehicle was sufficient and the manufacturer took over from there. I find Hyundai's process to be unsatisfactory. As I have not been able to redirect them to the new owner, I am taking the step of informing NHTSA.

NHTSA ODI 11436565

The contact owns a 2019 Hyundai Tucson. The contact received a recall notification for NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11436093

Sometimes the auto hold will turn orange and the button sinks in and freezes there. I cannot release it and it does not operate at all. It has happened twice since I got the one recall fixed, once before the recall. I thought the recall would fox it and the dealership thought so also but it did not solve the issue. Since the dealership has new management I have received no assistance from them. The new management has very poor customer service since the change and are still repairing the damage to my engine they said they caused, but i believe could be something to do with a lawsuit which is why they refuse to speak with me.

NHTSA ODI 11425565

The contact owns a 2019 Hyundai Tucson. The contact received notification of NHTSA campaign number: 20V543000 (Service brakes, Hydraulic) However, the part to do the recall repair was unavailable. The contact called the dealer where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact filed a case. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11421968

TL* THE CONTACT OWNS A 2019 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO FOLSOM LAKE HYUNDAI (12530 AUTO MALL CIR, FOLSOM, CA 95630, (916) 293-4760) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11415934

A RECALL NOTICE FROM HYUNDAI WAS ISSUED LAST FALL AND WE IMMEDIATELY CONTACTED THE DEALER TO GET THE REPAIR DONE. WE WERE TOLD THEY DIDN'T HAVE THE PART AND IT WAS ON ORDER. SIX MONTHS LATER AND MULTIPLE CALLS AND MESSAGES TO TWO DIFERENT DEALERSHIPS AND OUR CAR SITS IN THE DRIVEWAY UNREPAIRED. HOW LONG IS REASONABLE TO GET A RECALL REPAIR AND AT WHAT POINT ARE WE OWED COMPENSATION FOR A VEHICLE WE SHOULD NOT BE DRIVING BECAUSE IT CAN CATCH FIRE? WHO DO WE CONTACT TO GET THIS REPAIR COMPLETED. THIS IS UNACCEPTABLE.

NHTSA ODI 11414947

TL* THE CONTACT OWNS A 2019 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT PHIL LONG HYUNDAI OF MOTOR CITY (LOCATED AT 170 W MOTOR WAY, COLORADO SPRINGS, CO 80905, (719) 453-0549) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11414662

TL* THE CONTACT OWNS A 2019 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO JENKINS HYUNDAI OF OCALA (1602 SW COLLEGE RD, OCALA, FL 34471, (352) 815-2533) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11412974

WE RECEIVED A RECALL NOTICE FROM HYUNDAI LAST FALL AND IMMEDIATELY CONTACTED THE DEALER TO GET THE REPAIR. MADE AN APPOINTMENT AND TOOK THE CAR FOR WORK TO BE TOLD THEY DIDN'T HAVE THE PART. SEVEN MONTHS LATER AND MULTIPLE CALLS AND MESSAGES AND OUR CAR SITS IN THE DRIVEWAY UNREPAIRED. HOW LONG IS REASONABLE TO GET A RECALL REPAIR AND AT WHAT POINT ARE WE OWED COMPENSATION FOR A VEHICLE WE SHOULD NOT BE DRIVING BECAUSE IT CAN CATCH FIRE? WHO DO WE CONTACT TO GET THIS REPAIR COMPLETED.

NHTSA ODI 11408470

VEHICLE WAS RECALLED IN SEPTEMBER. MADE APPOINTMENT FOR RECALL REPAIR IN NOVEMBER. APPOINTMENT WAS CANCELED DUE TO THE PART NOT BEING AVAILABLE. MADE ANOTHER APPOINTMENT IN EARLY FEBRUARY AND THAT WAS THE SAME STORY.

NHTSA ODI 11407703

MY VEHICLE IS RECALLED TO FIX MY ABS. HAVE CALLED THE HYUNDAI DEALER (WEISNER) TWICE (MARCH 17TH AND APRIL 6TH) TO ARRANGE APPOINTMENT TO REMEDY THE PROBLEM. THEY SAY ON EACH OCCASION, THEY ARE WAITING FOR PARTS TO BE DELIVERED. AM WAITING FOR THEIR CALL TO BRING IN MY VEHICLE.

NHTSA ODI 11406698

TOOK THE VEHICLE TO GET THE SUBJECT 195 ( 20V543000) RECALL PERFORMED. UPON ARRIVING TO HALL HYUNDAI IN NEWPORT NEWS, THEY INFORMED ME THAT PARTS WERE NOT AVAILABLE. I PREVIOUSLY ASKED THEM UPON MAKING THE APPOINTMENT IF THEY HAD PARTS IN STOCK. THEY ASSURED ME THEY DID. PRIOR TO THIS, I ATTEMPTED TO HAVE THE RECALL PERFORMED AT PEARSON HYUNDAI IN RICHMOND, VA ON TWO SEPARATE OCCASIONS. I CALLED THE SERVICE DEPARTMENT A COUPLE WEEKS PRIOR TO THE APPOINTMENTS TO ENSURE THEY HAD PARTS, EACH TIME I WAS TOLD THEY DID. HOWEVER, UPON ARRIVING EACH TIME THE INFORMED ME THEY HAD NO PARTS. I WAS ALSO TOLD BY A PARTS WORKER THAT THE DEALERSHIP WAS PUTTING ANY NEW PARTS RECEIVED INTO THE VEHICLES ON THE LOT SO THEY CAN BE SOLD. THIS VEHICLE REMAINS A SAFETY CONCERN SINCE MULTIPLE DEALERSHIPS DO NOT HAVE THE PARTS TO REPAIR.

NHTSA ODI 11406382

TL* THE CONTACT OWNS A 2019 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED JENKINS HYUNDAI OF OCALA (1602 SW COLLEGE RD, OCALA, FL 34471) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11405585