Mar 6, 2026Electrical systemVisibility & wipersBody & structure
The contact owns a 2019 Hyundai Tucson. The contact stated that upon entering the vehicle, there was water overflowing from the front passenger's side floormat. The vehicle was taken to the dealer, but the water entry point could not be determined. Additionally, the contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer, where a brake sensor was replaced; however, the failure recurred. The vehicle was taken back to the dealer, where another brake sensor was replaced; however, the failure persisted. The vehicle was taken to the dealer, who diagnosed that the wiring harness had sustained water damage and corrosion due to a clogged sunroof drain. The dealer determined that the wiring harness needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that the repair should be covered by the manufacturer because the failure was a factory defect. The manufacturer was not contacted. The failure mileage was approximately 30,000.
NHTSA ODI 11722516
Jun 12, 2025Electrical systemBody & structure
Our Tucson was stolen in Charlotte, NC on [XXX]. The pax rear window was broken and the thieves broke open the steering column to start the car. It appears they used the well-known "Tik-Tok" method. I have record that our Tucson had the "software update" installed, at a local dealership, a year ago. This update (which should've been a recall) was supposed to address this issue. Despite this update, the car was stolen in less than 2 minutes (I have Ring camera pictures with timestamps). I have doubts now that the dealership actually did the update. Part of the update includes a specific window sticker that is to be applied to the driver's door window. That decal is missing. There is no evidence that it was ever there (I have pictures). The car was recovered but cannot be driven. It must be towed due to the damage. Another concern is the engine and drive train. Criminals were out joy riding in our stolen car on an almost full tank of gas. Because the car cannot be driven, I don't know if there is any damage to any part(s) of the drive train. We are now waiting for our insurance company to arrange to have the car repaired. I am very concerned now about the long term viability and reliability of this car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI 11666457
Jan 28, 2024Body & structure
The paint on the hood of my 2019 Hyundai Tucson started peeling in August 2023. I took it to a Hyundai dealership in October to see if they could fix it. The dealership said it was a manufacturer's problem and my paint insurance was not going to cover it. The employee told me that he would submit a claim to Hyundai, asking if corporate would cover part of the cost. I have yet to receive a response.
NHTSA ODI 11568286
Oct 26, 2023Body & structure
Paint is coming off of hood. Nothing was hit. Nothing fell on top of car.
NHTSA ODI 11552135
Sep 19, 2022SteeringElectrical systemBody & structure
This car was stolen because the manufacturer neglected to install an immobilizer in the engine. The car was locked and parked in a secure location, and someone broke the window, opened the steering column and was able to start the car with simply a USB. This incident could have entirely been avoided if it weren’t for the negligence of Hyundai manufacturers for not installing a key component of this vehicle. The engine immobilizer. The car has since been in the shop for 50 days attempting to repair the damage done by the thieves. Charging me tons of money in deductibles, transportation fees, rental coverage. Again, all of this could have been avoided if Hyundai was a responsible dealer.
NHTSA ODI 11485277
Nov 18, 2020Body & structure
TL* THE CONTACT OWNS A 2019 HYUNDAI TUCSON. THE CONTACT STATED WHILE ENTERING THE VEHICLE, SHE NOTICED THAT THE FLOORS WERE HUMID AND COULD SMELL AN ODOR INSIDE THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER - RIVERHEAD HYUNDAI (1800 OLD COUNTRY RD #3115, RIVERHEAD, NY 11901, (631) 369-0600) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE AIR CONDITIONING DRAIN HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,152.
NHTSA ODI 11375282
Jan 29, 2020Body & structure
WE HAD PURCHASED OUR FAMILY CAR BACK ON APRIL 29 2019, AFTER A FEW WEEKS WE HAD MULTIPLE UNEVEN MISALIGNED GAPS ON OUR REAR QUARTER MOLDINGS AND HOOD. UNTIL THIS DAY ELGIN HYUNDAI & HYUNDAI USA DON'T WANT TO TAKE ANY RESPONSIBILITY ON A VEHICLE THAT WAS SOLD TO OUR FAMILY WRONG FROM THE ASSEMBLY LINE. THEY TRIED FIXING ONCE AND OFFER ME A ONE TIME PAYMENT FOR $325 TOWARDS MY MONTHLY PAYMENT SO I CAN KEEP MY MOUTH SHUT. EVERYWHERE I GO EVERY DEALER TELLS ME ELGIN HYUNDAI OR HYUNDAI USA SHOULD BE HELD RESPONSIBLE FOR SELLING YOU A WRONG CAR FROM THE ASSEMBLY LINE.
NHTSA ODI 11302933