What 409 owners told NHTSA about the 2019 Honda Civic Hatchback Hybrid

The contact owned a 2019 Honda Civic. The contact stated that while the niece was driving at an undetermined speed, the braking system had malfunctioned and the vehicle did not stop while the brake pedal was depressed causing the vehicle to crash into the rear of a second vehicle. During the crash, the vehicle was destroyed. The windshield was shattered due to the impact. The driver was later treated for a concussion. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 55,000.

NHTSA ODI 11602260

The contact owned a 2019 Honda Civic. The contact stated that while her son was using the vehicle's cruise control at approximately 65 mph, he attempted to activate the brakes however they failed to stop the vehicle. The driver attempted to use the emergency braking system within the vehicle however that too failed to stop the vehicle. As a result, he rear-ended a truck in front. The air bags did deploy. A police report was filed. The driver received injuries to both legs, shoulders, arms, head and neck that required medical attention. There was damage to the truck rear-ended. The vehicle was towed and deemed totaled. The dealer was not made aware of the failure. The manufacturer was made aware of the failure and opened a case regarding the matter. The approximate failure mileage was 29,000

NHTSA ODI 11472553

The contact's son owned a 2019 Honda Civic. The contact stated that while her son was driving at 30 MPH, the brake pedal inadvertently engaged on its own three times. The contact stated that there were no other vehicles around the vehicle. The brake warning light illuminated. The contact stated that as her son was attempting to veer to the side of the road, the vehicle inadvertently accelerated and crashed into the fire hydrant. The contact stated that the vehicle rolled over twice and landed on its wheels on the road. The contact's son was able to exit the vehicle through the front passenger side door. The contact's son sustained a laceration on his face, a laceration on his arm, and severe pain on the abdomen and shoulders. The contact stated that she took her son to the nearest hospital. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 62,000.

NHTSA ODI 11441360

TL* THE CONTACT OWNS A 2019 HONDA CIVIC. THE CONTACT STATED THAT THE FORWARD COLLISION AVOIDANCE SYSTEM ACTIVATED INDEPENDENTLY WITHOUT A VEHICLE IN CLOSE PROXIMITY. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN INTO A PARKING LOT, THE AUTOMATIC BRAKING SYSTEM FAILED TO ACTIVATE AND THE VEHICLE STRUCK THE MEDIAN ON THE PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS DAMAGE TO THE UNDERCARRIAGE OF THE VEHICLE, THE FRONT BUMPER WAS DENTED AND THE HOOD WAS DENTED INWARDS. CMA'S COLONIAL HONDA (2100 WALTHALL CENTER DR, SOUTH CHESTERFIELD, VA 23834, 804-414-1900) WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,800.

NHTSA ODI 11328135

I OWN A 6 SPEED MANUAL SPORT COUPE PURCHASED ON 5/30/19. ON 2/10/20 I WAS STOPPED AT A LIGHT ON A SLIGHT DOWNHILL 15- 20' BEHIND CAR IN FRONT. SHIFT WAS IN NEUTRAL WITH MY FOOT ON BRAKE PEDAL. AFTER A WHILE, MY CAR STARTED MOVING FORWARD. I PUSHED HARDER ON THE BRAKE PEDEAL BUT NO RESPONSE AND COASTED INTO REAR OF CAR. ONE PERSON IN EACH CAR AND NOBODY INJURED. FEARFUL THAT BRAKE FAILURE WOULD OCCUR AGAIN, HAD CAR TOWED TO LOCAL HONDA DEALER WHERE PURCHASED. RECEIPT TO ME INDICTED THEY DID DIAGNOSTIC TESTING, INSPECTED BRAKE SYSTEM AND TEST DROVE CAR. "ADVISED CUSTOMER NO PROBLEMS AT THE MOMENT". AS NOTED BEFORE TESTING, SINCE NO MANUFACTURER DEFECTS FOUND WAS CHARGED $139.95. ON 2/11, RECEIVED CALL FROM MGR. OF HONDA SVC. DEPT. DUE TO MY NEGATIVE SURVEY RESPONSES. TOLD HIM I WAS NOT SATISFIED WITH ANSWER BY EMPLOYEE TO MY QUESTION OF WHY FORWARD COLLISION MITIGATION/FCM DID NOT BRAKE WHEN GETTING CLOSE TO CAR. MGR. STATED THAT FCM IS DESIGNED NOT TO WORK WHEN CAR IN NEUTRAL OR REVERSE. I CONSIDER LACK OF FCM IN NEUTRAL TO BE A SERIOUS SAFETY DESIGN FLAW. MGR. THEN RECOMMENDED THAT I OPEN CASE WITH HONDA CUSTOMER RELATIONS WHICH DONE ON 2/14. REP. TOOK DOWN MY INFO. AND ASKED WHAT I WANTED FROM HONDA. I SAID THEY NEED TO DETERMINE WHY THE BRAKE FAILURE HAPPENED AND WHAT CAN BE DONE SO I HAVE CONFIDENCE THAT IT WILL NEVER OCCUR AGAIN. SHE THEN GAVE ME A CASE # AND STATED THAT IT WOULD NEED TO BE REFERRED TO THE "LEVEL 1" DEPT. HANDLING ACCIDENTS/INJURIES/FATALITIES. RECEIVED A CALL FROM "LEVEL 1" ON 2/17 BUT WAS TOLD THERE WAS NOTHING THEY COULD DO/WAS A LOCAL DEALER ISSUE AND HE WAS TO CONTACT THE MGR. OF THE LOCAL HONDA SVC. DEPT. I SENT VOICE/E-MAILS TO MGR. OF LOCAL HONDA SVC. DEPT. ON 2/21 NOTING MY EXPERIENCE WITH CUST. RELATIONS/"LEVEL 1", AND ASKING WHAT ARE THE NEXT STEPS -- AWAITING RESPONSE. I AM CURRENTLY DRIVING THE CAR IN FEAR/ON EDGE. *LN *AS

NHTSA ODI 11310942

DRIVING BEHIND I WAS DRIVING BEHIND TRAFFIC WAS PULLING UP TO A RED LIGHT AT THE INTERSECTION PUT MY FOOT ON THE BRAKE AND GOT NOTHING AT ALL THE BRAKE WAS HARD AS A ROCK I WOUND HITTING TWO CARS AND PLOWING INTO A TREE I EVEN TRIED HITTING THE EMERGENCY RAKE BUTTON NOTHING NO SKID MARKS NO NOTHING THE CAR JUST KEPT ON ROLLING

NHTSA ODI 11282772

I OWN THE 6 SPEED MANUAL TRANS HATCHBACK SPORT. PURCHASED AUG 12, 2019. LAST NIGHT I EXITED THE VEHICLE, WANTING TO KEEP IT RUNNING AND USE HE HEADLIGHTS TO SEE- PUT THE CAR IN NEUTRAL AND APPLIED PARKING BRAKE. BRAKE FAILED AND CAR ROLLED ACROSS THE PARKING LOT. I RELIGIOUSLY APPLY THIS BRAKE. I HAVE COME TO THE CAR BEFORE IN SUPERMARKET LOT AND SUCH TO FIND THE BRAKE OFF, BUT CHALKED IT UP TO HAVING ALREADY DISABLED IT MYSELF. THIS WAS NOT THE CASE LAST NIGHT. HUGE SAFETY HAZARD. NEEDS ADDRESSING.

NHTSA ODI 11258711

MONDAY 6.10.19 MY DAUGHTER MADE A LEFT HAND TURN FROM WARD ROAD TO 44TH AVE. AN F150 CAME TO A STOP AND SHE APPLIED BRAKES ACCORDINGLY. SHE GOT ERRORS COLLISION MITIGATION AND SHE LOST THE ABILITY TO BRAKE. SHE READ ENDED THE F150. IN HER WORDS IT WAS LIKE SLIDING ON ICE. CRASH WAS UNDER 20 MPH AND HER PHONE PICKED UP SOFTWARE ERRORS. CAR IS WITH USAA AS OF 6/13/19 WHEAT RIDGE PD WAS ON SCENE BUT NO TICKETS ISSUES DUE TO CAR FAILURE.

NHTSA ODI 11219727