What 462 owners told NHTSA about the 2019 Ford F-350 Crew

A FORD TRUCK TAILGATE RECALL HAS SATISFIED FEDERAL SAFETY REGULATORS WHO OPENED AN INVESTIGATION IN OCTOBER 2018 FOLLOWING COMPLAINTS ABOUT ELECTRIC TAILGATES THAT SUDDENLY OPENED.*DT THE INVESTIGATION OPENED BY THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) INCLUDED ELECTRIC TAILGATE PROBLEMS IN 2017-2019 FORD F-250, F-350 AND F-450 SUPER DUTY TRUCKS." THIS RECALL HAS NOT FIXED THIS ISSUE AND THE TAILGATE CONTINUES TO OPEN AND IS A SAFETY ISSUE. WE HAVE ATTEMPTED TO WORK WITH FORD MOTOR COMPANY LEGAL DIVISION FOR COMPENSATION AND A SOLUTION TO THIS BUT THEY WILL NOT COOPERATE. UNTIL NHTSA RECOGNIZE THE RECALL IS A FAILURE, OWNERS WILL CONTINUE TO BE A SAFETY PROBLEM ON OUR HIGHWAYS. WHEN DID THIS HAPPEN? MULTIPLE TIMES! IT HAS BEEN TO 5 DEALERSHIPS TRYING TO RESOLVE THIS RECALL! THE DATE LISTED BELOW IS THE DATE WE PURCHASED OUR TRUCK. UPDATE: VEHICLE HAS BEEN REPAIRED BY A FORD DEALER.*JB

NHTSA ODI 11375262

2019 F-350 WITH 8' BED AND APPROX 1000 MILES. 1ST OCCURRENCE: DEPARTED A CAMPGROUND TOWING A TRAVEL TRAILER (AFTER DOING 3 WALK-AROUND SAFETY CHECK PRIOR TO DEPARTING). DROVE 10 MILES TO NEAREST GAS STATION BEFORE GETTING ON THE HIGHWAY WHERE I DISCOVERED THE TAILGATE WAS DOWN AND CRUSHED BY THE TRAVEL TRAILER. THINKING BACK THROUGH MY SERIES OF EVENTS; I WAS ON LEVEL GROUND AND DID NOT REACH DOWN TO DISENGAGE THE PARKING BRAKE BELOW THE GATE RELEASE, I HAD A GROUND GUIDE BACK ME UP OUT OF MY SPOT WHO CONFIRMED GATE WAS STILL UP PRIOR TO DEPARTING, KEY WAS IN THE CUP HOLDER WITH NO OTHER OBJECTS. I REPORTED THIS ISSUE TO THE DEALER(4 SEPT 2019). THEY REVIEWED CURRENT RECALLS ON MY MODEL AND NONE WERE REPORTED. I FILED A CLAIM WITH MY INSURANCE AND ABSORBED THE REPAIR EXPENSES. IMPORTANT TO NOTE, THERE WAS A HEAVY THUNDERSTORM THE NIGHT PRIOR TO DEPARTING. 2ND OCCURRENCE: (WHILE AWAITING PARTS TO REPAIR DAMAGES FROM 1ST OCCURRENCE) I DEPARTED WORK AND JUST AFTER TURNING LEFT OUT OF THE PARKING SPOT STILL IN THE PARKING LOT, THE TAILGATE CAME OPEN UNINTENTIONALLY FOR THE SECOND TIME DURING MY 2 MONTHS OF OWNERSHIP. I IMMEDIATELY NOTICED IT DOWN WHEN I LOOKED IN MY REARVIEW MIRROR AND NO DAMAGES FROM THIS OCCURRENCE.

NHTSA ODI 11287665