What 451 owners told NHTSA about the 2019 Ford Ecosport

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that he contacted several unknown local dealers for a year and eight months, and it was confirmed that the recall parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11678463

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11675375

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 75-80 MPH, the “Low Oil” warning light illuminated, and there was a sudden loss of power. The contact was able to drive 5 MPH to the nearest exit, and located a local oil service shop, where a mechanic inspected the vehicle and determined that the engine had failed. The vehicle was towed from the mechanic to the dealer, who confirmed that parts for the recall repair were not yet available. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 51,000. VIN tool confirms parts not available.

NHTSA ODI 11674475

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11668933

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11668712

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11666029

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11665331

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the message "Powertrain Failure" was displayed on the instrument cluster. The contact stated that the vehicle was losing motive power. The contact pulled over to the side of the road; however, while depressing the accelerator pedal, the vehicle failed to exceed 3 MPH. The contact had the vehicle towed to two dealers. The first dealer diagnosed the vehicle and informed the contact that cylinder #2 had failed, and advised the contact to take the vehicle to the dealer where the vehicle was purchased. The contact had taken the vehicle to the second dealer who was unable to diagnose the vehicle. The vehicle was not repaired. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

NHTSA ODI 11663442

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11662052

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving 40 MPH, the message "Low Engine Oil Pressure" was displayed, and the vehicle lost motive power. The contact immediately pulled over and had the vehicle towed to a local dealer to be diagnosed. The dealer linked the failure to NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The vehicle was not repaired. The approximate failure mileage was 62,000. VIN tool confirms parts not available.

NHTSA ODI 11662205

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at undisclosed speeds, the vehicle was slow to respond. Additionally, the contact stated that the vehicle was hesitating while starting. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 82,630. VIN tool confirms parts not available.

NHTSA ODI 11661194

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11660882

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11660598

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11660373

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that upon starting the vehicle, the vehicle made abnormal sounds. The low oil pressure warning light was illuminated. The contact stated that upon driving the vehicle, the low oil pressure warning light started flashing, and the vehicle made an abnormal metallic sound and started to stall. The contact drove back to the residence. The dealer was notified of the failure and informed the contact that the failure was likely an engine failure. The dealer towed the vehicle to their location. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer who could offer vehicle rental assistance. The contact contacted Serra Ford (39300 W 10 Mile Rd, Farmington Hills, MI 48335), who informed the contact that it could take up to 3 weeks to repair the vehicle. The vehicle was not diagnosed or repaired. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.

NHTSA ODI 11659176

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11659084

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11657504

The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle failed to start as intended. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that an appointment was scheduled for the vehicle to be towed to the dealer. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 75,000. VIN tool confirms parts not available.

NHTSA ODI 11657365

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was able to restart but went into LIMP Mode. The vehicle was towed to the dealer, where it was diagnosed and determined that the spark plugs, and starter had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer, where it was diagnosed that the oil pump drive belt or drive belt tensioner had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000. VIN tool confirms parts not available.

NHTSA ODI 11656537

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to immediately restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine and low oil warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine oil pump belt tensioner assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 191,000.

NHTSA ODI 11656410

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 ( Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11655848

See attached document for complaint. Attachment excerpt: RE: Safety Recall Notice 23S64/ NHTSA Recall 23V905 I have contacted your dealership numerous times regarding the recall notification I received for my 2019 Ford EcoSport service (Safety Recall Notice 23S64). It has been one year since I received the notification, and I have not been contacted regarding the replacement. I was told that the replacement part should arrive in October 2024, but it is now March 2025. I have been a loyal Sutton Ford customer, purchasing three vehicles from your dealership. As my servicing dealer, please provide an approximate date, in writing, so that I can expect my vehicle to be serviced with a replacement part as indicated in the attached recall notice. I can be reached on [XXX] to schedule my car service. Thank you in advance for your assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11654801

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that while driving at an undisclosed speed, an abnormal rattling sound was coming from the engine. The contact stated that previously the vehicle jerked, and the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that recently there was heat coming from the engine compartment and entering the vehicle through the A/C vents. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 34,000. VIN tool confirms parts not available.

NHTSA ODI 11654151

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine and low oil warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine oil pump. The vehicle was repaired, but the failure reoccurred. The vehicle was towed back to the dealer, who then diagnosed a failure with the starter. The vehicle was repaired. After investigating the failure, the contact related the failure to the intermediate remedy for NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The contact was later informed that the manufacturer would pay 40 percent of the starter repair costs; however, the contact was not satisfied with the amount of assistance being offered. The failure mileage was 77,000. VIN tool confirms parts not available.

NHTSA ODI 11653709

The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the low oil pressure warning light illuminated. In addition, the contact noticed an abnormal rattling sound. The vehicle was driven to the shoulder of the road. The contact turned the vehicle off. The vehicle was restarted driven to the residence; however, the contact was frequently stopping on the shoulder of the road while driving to the residence. The contact stated that previously the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The vehicle was scheduled for a diagnostic test. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 90,100. VIN tool confirms parts not available.

NHTSA ODI 11653510