The contact owns a 2019 Ford EcoSport. The contact stated that while opening and closing the front driver’s side door there was an abnormal clicking sound coming from the door. The vehicle was taken to an independent mechanic who informed the contact that there was a major crack in the door. The contact was informed by the mechanic that if the door was not replaced, the door would eventually detach from the vehicle. The dealer and the manufacturer were both notified of the failure but neither offered any assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 36,000.
NHTSA ODI 11619099