What 451 owners told NHTSA about the 2019 Ford Ecosport

I am filing a complaint regarding Ford Recall 23S64 on my 2019 Ford EcoSport. My vehicle is showing a solid red low oil pressure warning, which Ford’s own documents state can result in engine failure while driving. I contacted my Ford dealership, and they confirmed I am part of the recall but told me to keep driving the vehicle until the engine fails, even though this clearly poses a serious safety risk to myself and others on the road. They also said it would be 3 weeks before I can receive a loaner vehicle. I then called Ford’s official customer service number (800‑392‑3673) and was met with dismissive and rude behavior. My concerns about the safety of operating a vehicle with an active engine defect were not taken seriously. I explained that I rely on this car for income and have no safe alternative right now. I’m being told to knowingly drive a car with a known oil pump defect that could result in sudden engine seizure, while Ford delays parts and offers no timely solution. This creates a serious safety issue for me and for others on the road. I am requesting that NHTSA investigate this further and that Ford be required to take urgent action to provide safe alternatives to affected drivers before their engines fail.

NHTSA ODI 11671159

What component or system failed or malfunctioned, and is it available for inspection upon request? The issue appears to be related to the powertrain system, specifically the belt tension or transmission shifting components. A “Powertrain Malfunction / Reduced Power” warning message appeared through the FordPass app, and I have also been experiencing jerking or hesitation when applying pressure to the gas pedal, particularly during gear shifts. The vehicle is available for inspection upon request. ⸻ How was your safety or the safety of others put at risk? The unexpected jerking and reduction in power while driving could pose a serious safety risk, especially when merging onto highways or changing lanes, where smooth acceleration is critical. This behavior could result in a loss of control or increase the likelihood of a rear-end collision in traffic. ⸻ Has the problem been reproduced or confirmed by a dealer or independent service center? An independent mechanic has reviewed the issue and suspects that it may be related to the previously reported belt tension recall, although my specific vehicle VIN was not included in that recall group. The mechanic observed the jerking and powertrain alert and recommended further inspection. ⸻ Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. I am currently in the process of filing this report and seeking guidance from the manufacturer to determine the next steps for inspection and resolution. ⸻ Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes. The “Powertrain Malfunction / Reduced Power” message appeared via the FordPass app. Prior to the alert, I had noticed intermittent jerking and hesitation during acceleration, which became more noticeable within the last few weeks leading up to the warning

NHTSA ODI 11667514

Engine failed one me [XXX] it sat in my drive until it made its way to Sarasota Ford on July 9, 2024. I have no been able to drive this car at all for about 2 years now. (July 9th, 2024 - 5/2025) When driving the car it goes from 40mph to 9mph in the middle of traffic putting not only mi life in danger but others. I have compiled to the motor company about how dangerous this car is. My car has had about 3 engines and still has the same problem the recall was put out for. I was told that after so many times of them trying to fix the car and it’s still Not working they have to replace are car by putting us in the same year or newer year make and model but ford doesn’t want to do so they just want to keep replacing and installing engines that obviously has the recall problem. My car has recently got repossessed due prolonged non-use. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11663853

My car went more than 30 days ago for service due to a serious call Recall# 23s64-23v9085, where I have been patiently waiting due to the parts being unavailable due to the parts not being in, and I stayed stranded with my autistic child in the middle of the turnpike without any power whatsoever to the vehicle putting my life iand my family in danger, the car I towed to the dealer and the engine had to be changed as a result of the recall, however the dealer is now telling me they need to charge me for a throtle manifold part wihich works with the engine to make the car function. They want me to pay for the part that should be covered through the recall, because this is a vital part of the engine functionality. I am very disappointed with the Gus Machado ford dealer, because they have said that if I do the part, I will take the car home with a tow truck and my car will not accelerate. As a result, they are trying to charge me for something that is part of the engine functionality. I feel disrespected that they have had to change the engine due to this recall but will not complete the work, as again, this is a vital part of the engine functionality.

NHTSA ODI 11658899

It has been one year from the first recall and they keep putting the repair off I think they have had plenty of time to make these parts I think they don't want to fix these cars in hopes that we will forget or they can blame us for this mistake that they made . At any rate this will be the last Ford I buy . [XXX] Cincinnati Ohio INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11652994

Powertrain Malfunction/ reduced power Vehicles emission control system The service light has been 3 months after car was purchased in 2023. Dealer claim to fix recall but a week later same light same issues. They fixed car with recalled parts.

NHTSA ODI 11651985

Car is real sluggish, hard to shift, stalls out, hard to crank up after fueling

NHTSA ODI 11646139

The contact owns a 2019 Ford EcoSport. The contact stated that while at a stop light and depressing the accelerator pedal, the vehicle failed to respond as needed. There was an abnormal ticking sound coming from the engine. The contact stated that several unknown warning lights were illuminated. The dealer was contacted, and the vehicle was taken to be diagnosed; however, the technician was unable to determine the cause of the failure. The contact stated that the engine was replaced; however, the contact was informed that the repair was temporary. The contact stated that after the engine was replaced, the vehicle was retrieved; however, three weeks later the failure reoccurred. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 49,000.

NHTSA ODI 11645341

My car went to the dealership service department to be fixed because the recall piece broke in December. Middle of February they told me it was all fixed I picked it up and within 8 hours it wasn’t driving right and had a bunch of alerts. I tried to drive it home it broke down in 2 degrees weather, I was stranded for 35 minutes with no heat. The dealership got the car back had it for a few more weeks. Today they called saying they think it will be fixed. They called this afternoon saying they took it for the test drive and it wouldn’t work.

NHTSA ODI 11643999

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving 40-50 MPH, the suddenly decelerated to 9 MPH unintendedly and stalled in the middle of the road. The contact activated the hazard lights. The vehicle failed to restart and was pushed to the side of the road with assistance. The contact stated that the failure recurred several times while driving. The check engine warning light was illuminated. The message "engine coolant overheating" was displayed. The vehicle was towed to the dealer, where unknown engine parts were replaced several times; however, the failure persisted. The dealer informed the contact that they were waiting for an unknown part for the engine replacement. The vehicle was not repaired. The contact stated that vehicle rental assistance was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 59,000. VIN tool confirms parts not available.

NHTSA ODI 11643330

Component that failed was engine oil belt and tensioner. Car almost died right on highway. Dealer has confirmed. Dealer has inspected it.

NHTSA ODI 11641524

I realize there is an open recall of 23V905. As well, my vehicle did experience a loss of oil pressure which caused the engine to fail. My local Ford Dealership DID replace the engine. However, the recall is still open given the fact the oil pump is still part of the original recall. My frustration is that this recall has been opened since February 2024 and there is no time frame of the repair and closing of the recall and Ford Motor Company refuses to take a complaint on it and has not communicated to their dealerships as to the time frame.

NHTSA ODI 11637052

My car is at risk it has a powertrain and a w d failure when I am driving in the middle of the street or the expressway it stops in the middle of the expressway and loses power loses everything where me and my family could be at risk for a very serious accident leading to death in the middle of the highway or in the middle of the road as I am driving the car loses power and stops in the middle of the road. The manufacturer should be responsible for this because this is obviously something that needs to be fixed where it could be causing my death or my family's death while on the road. My car stops more than six times from the moment that I leave my house even as I am on the road it will literally stop 5 to 6 times losing power in the middle of the street that could cause a potential situation or deathly this needs to be fixed as soon as possible. I should not be responsible for these damages because it is obviously a malfunction of the manufacturer.

NHTSA ODI 11632379

Manufacturer Recall Number23S64 NHTSA Recall Number23V905 THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM FRACTURED, SEPARATED FROM THE TENSIONER BACKING PLATE, RESULTING IN A LOSS OF ENGINE OIL PRESSURE. THE FORD DEALERSHIP HAS CONFIRMED AND DOES NOT HAVE PARTS FOR REPAIR UNTIL 2025. FORD WILL NOT PROVIDE A RENTAL AND THIS VEHICLE IS NEEDED FOR WORK. FORD STATES THIS ISSUE DOES NOT QUALIFY FOR A RENTAL CAR. WHAT ARE WE SUPPOSED TO DO?

NHTSA ODI 11616301

Oil pump has failed due to recall. There is supposed to be an interim fix if your oil pump fails but Ford is telling me there is nothing they can do until Spring of next year. Oil Pressure Low light has came on so I stopped driving the vehicle. I do not want to cause further damage. My safety is at risk because I am expected to operate a vehicle with the Low Oil Pressure light on. This is not safe

NHTSA ODI 11616018

See attached document for complaint

NHTSA ODI 11610203

The oil pump failed in May. Resulting in blowing my motor. Broke down at a red light which I would say is unsafe !!! My car has been at the ford dealership in Athens since May. I need a car!! I haven’t had a car since may . I’m not paying for a rental weekly when I wouldn’t even be without a car if not for this recall. I need something done to get me a working drivable car!

NHTSA ODI 11609581

On [XXX] a low engine oil pressure light came on. I checked my oil and it was fine. I contacted ford and they told me there was a recall but my car was still safe to drive. On [XXX] the engine light came on as well as the same warning. Upon leaving work my car lost acceleration and all power to the car including the brakes. I had it towed to ciocca ford of york pa. I am now without a car and keep getting the run around about approval for a loaner car. I am unable to trade the car in since it will be at the dealership for a lengthy time which is affecting my chances of getting financing for another vehicle since I still have an auto loan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11609540

How long is Ford going to get away with no remedy for this? They have been aware of this issue for years. They definitely knew about it when they sold vehicle to me. Of course I wasn't informed by dealer. Now I've had to limit driving for fear mine will succumb to this problem. Vehicle is coming up on 60,000 miles, which is when problem arises in many cases. What is my recourse.? Just stuck paying $35,000 for a vehicle I was misled into purchasing? Got three more years paying $500 a month for car I'm afraid to drive. Check engine light is on more than off. Ford should be accountable. For amount they make, to be knowingly selling a defective product is shameful. Please give this recall the attention it deserves.Stop allowing Ford to ignore whatever fix it is going to take. Which seems is going to be replacing engine. Another inferior engine, no doubt. Hell owners will be still stuck with product that should have been remedied many,many years ago.This wet belt design doesn't last. Repair is quite costly. Something Ford is well aware of. They still keep right on selling cars with these motors they know are crap. Something should have been done about this long time ago, in my opinion.

NHTSA ODI 11608124

See attached document for complaint

NHTSA ODI 11607477

Unknown While i was driving on the highway my car stopped in the middle and a load noise was coming low engine oil pressure i got the car home safe since it was Saturday the dealership was closed i Was with my elderly mom in the car at the time i had to wait Monday morning i called ford and was told to Tow it or bring it in couldn’t drive it so i had it towed I towed the car to a ford dealership and paid out of pocket for the tow the service rep at ford service rep Santiago try to assist me i was advise to contact Ford Customer service program which i did and spoke to 4 different reps and a supervisor requested a manager i was hung up 3 times i don’t mind my car takes time to be worked on but i don’t have a car to drive to work or take my elderly mother that’s really sick to her appointments . I just purchased this car late November 2023 i haven’t had the car for only 8 month has 55,000 miles when purchase it still paying for the loan and insurance and now without this i don’t have a car it can take 5-7 Bds for the issue to be inspected i can’t wait that long i contacted ford and i was told there’s nothing they can do for me at the moment and i would have to wait . This is so frustrating and annoying and disrespectful and disgusting that i am not getting anyway .

NHTSA ODI 11605192

system failure do to recall. part not available I'm out of a car that I pay a note but can't drive at all

NHTSA ODI 11603678

Almost 6 months ago, my car began to malfunction. It would not start at all. I paid $500 to have a mechanic diagnose the issue and replace the battery, but nothin worked. I had to have the car towed to the Ford dealership, and they advised me that my engine had failed due to a defect in the fuel pump tensioner, which was an issue that was under recall. They told that they could not do anything to repair the issue, however, because the recall had not been officially published. It has now been nearly six months with my vehicle sitting at the dealership, unusable, because Ford refuses to repair it until the recall comes out. They have also refused to provide a rental or loaner car so I have been out of a vehicle.

NHTSA ODI 11596287

Engine light came on, saying low oil pressure and no ABLS

NHTSA ODI 11594873

My cars engine seized up and almost crashed into someone

NHTSA ODI 11594640