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What 92 owners told NHTSA about the 2019 Dodge Journey

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (92)Crash / fire / injury (6)Electrical system (20)Backup camera & sensors (18)Engine (9)Airbags (8)Lights (8)Brakes (6)Transmission & drivetrain (6)Seat belts (5)Seats (4)Visibility & wipers (4)

1 of 92 complaints match · Seat belts · crash/fire/injury only · clear filters

Dec 17, 2020AirbagsSeat beltsBrakesCrash1 injury

I WAS TRAVELING ON A VERY BUSY HIGHWAY GOING 50 MILES AN HOUR. I NOTICED A LOT OF CONGESTION AHEAD SO I HAD TO LEAN OVER BECAUSE THE CAR HAS BAD BLIND SITES DUE TO HEADRESTS ON ALL SEATS. WHEN I TURNED BACK THERE WERE MANY CARS STOPPED DEAD IN FRONT OF ME. I SLAMMED ON THE BRAKES BUT DIDN'T EVEN SLOW DOWN. I REAR ENDED THE CAR IN FRONT OF ME. MY AIR BAG DID NOT DEPLOY NOR DID MY SEAT BELT EVEN TIGHTEN. MY ENTIRE BODY ESPECIALLY ON THE RIGHT SIDE SLAMMED THE STEERING WHEEL. MY KNEE SLAMMED THE COLUMN OR SOMETHING UNDERNEATH THE STEERING COLUMN. I HAVE A PERMANENT MARK. I HAD A SMALL PUNCTURED LUNG ON THE RIGHT SIDE AND MY RIGHT SHOULDER AND ARM WERE INJURED WHICH HAS NOW TURNED INTO RSD. EXTREMELY PAINFUL . I HAD CHRYSLER TEST IT BUT WILL ONLY SEND ME AN EMAIL SAYING NO PROBLEMS. NO REPORT. JUST AN EMAIL SAYING EXACTLY THAT.*DT*DT*JB*JB

NHTSA ODI 11383972

Working with the data? Download all 92 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2019 Dodge Journey verdict →