What 138 owners told NHTSA about the 2019 Dodge Durango

At 37008 miles my coolant started to leak and it overheated, when taking to a mechanic they replaced the coolant and tubes and advised that it was rubbing on the hose, so they replaced the hoses and put in new coolant fluid and said it was all addressed, not even a week later, it started to overheat again even though it has all new hoses and they wrapped the hoses so it doesn't wear and cause the leak again and it still happened.

NHTSA ODI 11731937

At 30,000 had one blown head gasket and a few thousand miles later another blown head gasket. Regular maintenance and oil changes have been done and maintenance. Then last year my cam Shalf had to be replaced and now again a head gasket again. Several cylinders are missing firing. When I took in and they replaced the cam Shalf, I took it saw it said cylinder 5 was missing firing , now it’s showing cylinder 3 with all my lights on my dash on again and the car has 110,000 miles on it.

NHTSA ODI 11730939

Brakes pump when used; vehicle stalls when shifting into higher gears.

NHTSA ODI 11721731

First, very hard time trying to file a complaint with Dodge, they make it hard to find info. To make it short, I have a Dodge Durango RT, only 83,000 miles. The vehicle would not start, and was smoking out the back. Was hoping it was something simple brought it to my mechanic. Turns out there was an oil leak, manifold leak and the starter died. I had to tow my car. Called the Dodge company, and they flat out said they could NOT HELP me and would not do an escalation because I didn't bring it to a Dodge Dealer but "who knew" I would have all these problems, thought it could be something simple and $2200 later. They were so rude, unhelpful and just horrible service. Keep repeating they would not help me or even have a conversation? The sad part is I really love this vehicle. There needs to be an investigation to see if other customers are having these problems because then it's a manufacturing issue. I know they are a huge company and I just a person to them. But I need to know if this is an ongoing problem??? This is not the normal failure on a vehicle, again maybe this was a factory engine problem while being built.

NHTSA ODI 11719190

Took vehicle in for cooling issues, leaking coolant. Garage did courtesy inspection and determined oil cooler failure had caused catastrophic damage to the engine, requiring replacement. Mechanic informed me this particular shop deals with this issue 3-5 times every week, with about one per month requiring full engine replacement. The engine is the 3.6L V6 Pentastar, which is standard in Dodge, Chrysler, Jeep and Plymouth vehicles and this is a defect known to the manufacturer. My mechanic informed me that both Dodge and the current manufacturer of the engine had tried and failed to correct the problem, because it is an actual design flaw. Caused in part, by the oil cooler being constructed of plastic and mounted at the top of the engine, it is subject to heat and warping which causes the failure. . Mechanic said this is typical around 100k miles. My Durango has 108k, 6k out of the warranty I bought for $4,500 at the dealership, just shy of 3 years ago. This is a known defect. Why is there no recall or remedy for a consumer now facing a $17,000 engine replacement on a $30,000 used vehicle? Dodge knows this is a problem, what is a consumer’s recourse for trusting they make quality vehicles when this presents a major safety issues to anyone with the 3.6L? My dealership never notified me of this issue, nor did the manufacturer. At least a heads up to change to an aftermarket metal oil cooler, to avoid catastrophic loss? This is wrong.

NHTSA ODI 11709001

Oil cooler failure .I am concerned because my mechanic says this is a common problem with this type of motor. Why isn't it recall.

NHTSA ODI 11705560

Twice this year this has happened. I was driving to work when suddenly the lights on the dash came on and the car started over heating. There was a ton of engine coolant under the car. Took the car to get repaired. They said the coolant lines rub against something under the car and caused a hole. They said it was a defect in the way the car is designed and there is nothing to hold up the coolant lines running to the rear of the vehicle. They told us we needed to contact dodge and file a claim. We did and heard nothing back from them. Fast forward 6 months and it happens again. Car is currently at a dodge dealership. Same issue. Filed another complaint and claim with them. Its been 3 weeks. 0 response. Car is still at the dealership.

NHTSA ODI 11691866

I was driving my vehicle and the engine light came on and the car started overheating. I had to immediately pull over. There was fluid underneath my Vehicle again. This occurred twice in 6 months. The engine coolant lines have a whole in them. This is the 2nd repair for the same issue in 6 months. The Vehicle has been sitting for over 3 weeks at dodge. They have not answered or responded to our claims. The Vehicle poses a safety risk as it instantly overheats and you lose power. The coolant lines under the Vehicle are not secured at all and rub against other parts under the vehicle.

NHTSA ODI 11691872

The contact owns a 2019 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulics); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was illuminated. The contact also stated that due to parts not being available, the vehicle was unable to pass the State Inspection. The manufacturer was made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

NHTSA ODI 11659234

The contact owns a 2019 Dodge Durango. The contact stated while attempting to reverse out of the driveway, the vehicle stalled and failed to shift into the intended gear. There was no warning light illuminated. The contact was able to restart the vehicle. The contact stated while at an intersection, the vehicle stalled a second time. The vehicle was taken to a local independent mechanic where it was diagnosed and determined that the transmission and gear shift module needed to be replaced. The vehicle was not repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the VIN not being included in an unidentified recall. The manufacturer was made aware of the failure. The failure mileage was approximately 79,000.

NHTSA ODI 11610155

vehicle was parked, orange red fluid was seen leaking from the vehicle in a large puddle. Dealership mechanic that found the failure as a factory install clamp that was placed too close to 2 rear coolant lines tube causing a hole in each line almost emptying the coolant all over the ground.

NHTSA ODI 11523560

I took my car into Fairfield Dodge (Fairfield Texas). I have taken my car in about 3 times already. The first two was to do test on it. I can be driving my car and smell Gas as if I stepped in it. the smell makes me sick. I can park my car and the smell is just ask bad on the outside as it is in the inside. the car dealership said oh we have found the problem. They had my car for 1mth and 2 days and changed the fuel take and canaster, oh that is it. They said it is fixed " WRONG. " I smell the same smell, and just as strong as I did when I took it in. So, I called, and they told me oh well we can set you up to bring it in so we can check it out. They DO NOT KNOW WHAT IS WRONG WITH IT. I only have like 57,000 miles on my car and if this is a ongoing thing I think these falls under a LEMON LAW, I bought this car new. This is very dangerous I would like to get answers on my car and not have to leave it for a month or so just to have the same thing happen again and again. It is so bad if someone was to throw a cigarette down in the parkin lot it might caught on fire. I hope I can get answers before taking it in and getting no answers. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11516217

I took my car in to have the 2nd row passenger seat belt buckle repaired last year 2022 and again this year the a seat belt buckle has to be replace. The car has only 32,700 mile and I am told by the dealership that the motor mounts are leaking and need to be replaced.

NHTSA ODI 11514317

Coolant leak, due to water pump failure , has 61000 miles There are other older models that already have extended warranties for same issues This should apply to newer models as this issue persists

NHTSA ODI 11507962

Upon making slow turn I experiance a rapid unintended acceleration. Engine raced to about 4000 RPM. In order to get vehicle under control brakes were applied to maximum and vehicle was shifted into neutral which caused engine to throttle higher but driver was able to turn off vehicle and safely come to a stop. After restarting vehicle throttle reurned to normal functioning. I was lucky there were no other vehicles around or a wreck would have happened. I do not know if this related to recall 22V426000. `Dodge dealeership advised that there currenlly is no fix for this recall. If this incident is related to the recall Dodge needs to find a fix ASAP.+

NHTSA ODI 11492861

Purchased my used 2019 Durango at the end of June 2022. Everything was fine, then after a month and a half the vehicle starts to act up. Had the "Service Electronic Stability Control" warning come on several times. "Stop/Start Unavailable, Service System" warning come on four or five times. Then, sitting at a stop light, the engine shut down and wouldn't turn on and a warning saying my "Hood Is Open" popped up. Put vehicle in Park. Tried again, same warning, third time was a charm it finally started. Took it to dealer, they say after a 'recall' fix is sent out, some of these problems (they say are related) will go away. Meanwhile, I'm paying for a vehicle that sits in my driveway while I drive one of my other vehicles. I can't drive a vehicle that may suddenly 'shut down' with my family in it. Vehicle only has 17, 900 miles on it too.

NHTSA ODI 11485483

2019 Didge Durango. Purchased used with c.22k miles on the clock. Have driven c2.5k miles and the following has happened 3 times. When accelerating the car seems to lose power momentarily and then gets stuck in third gear. Cannot shift up or down. After parking and restarting the engine the issue is resolved but the check engine light comes on. Goes off sometimes after a few hours, sometimes after 1 or 2 days

NHTSA ODI 11438596

On May 7, 2021, I was informed by Champion Dodge in Indianapolis, Indiana that a water intrusion point was discovered on my new Dodge Durango. The service department determined that the antenna had a faulty antenna gasket causing water to get into the vehicle through the antenna since I purchased it in September 2019. To date, my vehicle has been in the shop for about 70 days, always returned to me as "unable to duplicate" after the vehicle accelerating by itself, the LED panel malfunctioning repeatedly, the highlights coming on by themselves, and the instrument panel going out multiple times and the backup camera not engaging just to name a few problems I've had. All this Dodge dealer did with this major discovery was to replace the antenna and return the vehicle to me as safe. I feel this situation is not safe as water has been getting into the electrical car components of my vehicle since 2019, and this cannot be a safe situation but Doge refuses to buy back this vehicle as a Lemon or even with this new information they still refuse. My Dodge has experienced electrical problems from day one of my purchase of this vehicle. I have had ongoing safety issues with this vehicle all to do with electrical problems. I think this is a very unsafe situation for this vehicle to be on the road.

NHTSA ODI 11418211

ON JULY 2, 2020, I WAS DRIVING MY DODGE DURANGO UP AN ISOLATED STEEP MOUNTAIN ROAD IN THE SIERRA NEVADA AT ABOUT 20 MPH WHEN IT SUDDENLY STALLED ON A STEEP GRADE IN THE ROAD. I WAS ABLE TO APPLY THE EMERGENCY BRAKES TO PREVENT THE CAR FROM ROLLING BACKWARDS. THERE WERE NO ENGINE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL AND THE CAR HAD BEEN OPERATING AT NORMAL TEMPERATURE. AFTER TRYING TO THE RESTART THE CAR, THE ENGINE AT FIRST BEGAN TO OPERATE, THEN ALMOST IMMEDIATELY HESITATED AND DIED. I TRIED AGAIN WITH THE SAME RESULTS, AND EVEN ATTEMPTED TO APPLY THE GAS PEDAL TO NO AVAIL. AS SOMEONE WITH SOME PREVIOUS MECHANICAL EXPERIENCE, IT SEEMED TO ME THAT IT WAS A FUEL DELIVERY PROBLEM. THE CAR HAD NEARLY HALF A TANK OF GAS HOWEVER. I POPPED THE HOOD AND OBSERVED NOTHING OUT OF THE ORDINARY THAT WOULD INDICATE ANY PROBLEMS. THERE WAS OIL IN THE CRANKCASE AND AMPLE COOLANT. MY WIFE AND I DECIDED TO WAIT AND LET THE ENGINE AND VEHICLE COOL DOWN SINCE IT WAS OVER 90 DEGREES OUTSIDE AIR TEMPERATURE. AFTER ABOUT 20 MINUTES, I RESTARTED THE CAR WITHOUT PROBLEM AND CONTINUED ON MY WAY. THE CAR HAD PREVIOUSLY BEEN IN AUTOMATIC MODE BUT HAD SHIFTED TO THE LOWER GEARS. I DECIDED TO PUT THE TRANSMISSION IN MANUAL MODE AND KEEP THE CAR IN 1ST AND 2ND GEAR DUE TO THE STEEP TERRAIN. WE HAD NO PROBLEMS THE REST OF THE WAY. WE WERE BEYOND CELL PHONE RANGE ON A VERY ISOLATED ROAD AND IT WOULD HAVE BEEN VERY DIFFICULT TO OBTAIN A TOW, SO I AM VERY GRATEFUL THE CAR CONTINUED TO OPERATE AFTER OUR INITIAL PROBLEM. HOWEVER, WE WOULD LIKE TO KNOW IF THIS PROBLEM WILL OCCUR AGAIN OR WHETHER HAVING THE TRANSMISSION IN AUTOMATIVE MODE ON A STEEP GRADE PLAYED ANY ROLE.

NHTSA ODI 11338167

MY CAR COMPLETELY SHUT OFF ON ME WHILE TAKING A RIGHT TURN INTO MY DRIVEWAY. IT DIED AT THE END OF MY DRIVEWAY. IT TURNED BACK ON AFTER I PUT IT IN PARK AND RESTARTED THE ENGINE. THANKFULLY THIS DID NOT HAPPEN ON A BUSY ROAD IN TOWN OR ON A HIGHWAY. WHEN I ALSO TURN MY CAR ON, MY STEREO SOMETIMES WORK AND SOMETIMES DOESN'T . IT DOES THIS A LOT. IS ANY ONE HAVING THE SAME ISSUES? MY CAR HAS JUST A LITTLE OVER 11K MILES AND SHOULDN'T BE HAVING THIS ISSUE. *TR

NHTSA ODI 11329447

I ARRIVED HOME AND PARKED MY CAR UNDER MY CARPORT AT 8:30 P.M. AT 12:20 A.M. I HEARD LOUD POPPING NOISES AND SMELLED SMOKE. I WENT OUTSIDE TO SEE MY 2019 DODGE DURANGO WITH 9,012 MILES ON FIRE. THE HOOD OF THE TRUCK WAS FULLY ENGULFED WITH FIRE. THIS FIRE CAUGHT ONTO THE HOUSE AND MY NEIGHBOR'S HOME.

NHTSA ODI 11306810

ON 10/15/19 I WAS RETURNING MY VEHICLE TO LUSTINE CHRYSLER JEEP DODGE IN WOODBRIDGE, VA FOR ENGINE KNOCKING AND TRANSMISSION THUMPING WHEN (I'M PRETTY SURE I HIT A BUMP ON THE HIGHWAY) AND THE WHOLE ELECTRONIC DASHBOARD FLICKER VERY FAST AND THE VEHICLE ACCELERATED ON ITS OWN. I ARRIVED AT THE DEALERSHIP, THEY VERIFIED A MALFUNCTION CODE AND SENT ME HOME TO RETURN ANOTHER DAY BECAUSE THEY DIDN'T HAVE ANY LOANER VEHICLE TO GIVE ME. I HAVE LOUD ENGINE KNOCKING, THUMPING TRANSMISSION AND THE AC BLOWER DIDN'T WORK OCTOBER 1, 2019.

NHTSA ODI 11268880

MY VEHICLE IS A 2019 DODGE DURANGO THAT THE ENGINE LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP AND THEY SAY THAT THERE IS A VACUUM LEAK AT THE ENGINE DEFINED BY THE EVAP (EVAPORATIVE EMISSION SYSTEM).

NHTSA ODI 11245262

ON 4.17.19 WHILE I AM DRIVING THE CAR WITH MY FAMILY ( 3 PEOPLE ) FROM LIMA LINDA TO RANCHO CUCAMONGA , WE HAD TOTAL 3 X EPISODES OF THE ENGINE OFF SUDDENLY WITHOUT GIVING WARNING AT ALL. WHAT REALLY SCARE US THE CAR STOP AT ALL SUDDEN DUE TO ENGINE OFF WHEN WE ARE DRIVING ON FREEWAY 10.

NHTSA ODI 11197060