What 39 owners told NHTSA about the 2019 Buick Enclave

The contact owns a 2019 Buick Enclave. The contact stated that while driving at 30 to 40 MPH, the vehicle was shuddering. The vehicle was hard to shift. The TPMS was illuminated. The contact indicated the failure was related to NHTSA Campaign Number: 20V668000 (Power Train). The local dealer was contacted, who informed about the diagnostic fees. The contact called another local dealer, Starling Buick GMC Stuart Parts, and Starling Buick GMC Stuart Service, at 2445 SE Federal Hwy, Stuart, FL 34994, but the vehicle was not diagnosed or repaired. The vehicle was taken to a transmission center, which confirmed the failure was due to the torque converter. The manufacturer was contacted, who confirmed there was no recall or warranty coverage. The failure mileage was approximately 80,000.

NHTSA ODI 11742026

The contact owns a 2019 Buick Enclave. The contact stated that while driving in traffic at 40 MPH, the vehicle stalled. The horn and wipers turned on unexpectedly. The contact stated that the vehicle lost power steering functionality and was inoperable and the vehicle jerked. The doors failed to unlock, and the air conditioner was inoperable on a hot day, and the contact had symptoms of hyperventilation. Several unknown warning lights were illuminated. The contact stated that the windows failed to roll up or down. Eventually, the vehicle failed to turn off, and the owner disconnected the battery. A towing company was called to tow the vehicle. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 72,000.

NHTSA ODI 11730218

The car hesitates when accelerating. It feels like its going to die. Also, the car has shut off randomly with the display saying "not in right conditions to start". The dying has happened a few times.

NHTSA ODI 11708807

What component or system failed or malfunctioned, and is it available for inspection? The issue appears to be related to the auto start-stop system and/or an EVAP-related component, as the vehicle will sometimes completely shut off instead of restarting when stopped. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? When the engine shuts off, the vehicle loses all power, including steering and brake assist. This has happened at red lights, stop signs, and in school zone traffic. I have to restart the vehicle while stopped in active traffic lanes, which puts me and others at high risk of being hit. I am a single mom with 3 young children. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. A Buick dealership inspected the vehicle earlier this year. They observed the stalling issue but could not identify a single cause. They suggested possible repair attempts, but the issue has continued. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? It has only been inspected by a Buick dealership service department. No other agencies have inspected it. Were there any warning lights, messages, or other symptoms prior to the failure? When did they first appear? No warning lights or messages appeared when it first happened. The problem began before I replaced the battery, and replacing the battery did not resolve the issue. Additional Description: When I come to a stop—at red lights, stop signs, or in traffic—the vehicle’s auto start-stop system activates like normal, but instead of restarting, the engine will completely shut off. I then lose power steering and braking support and must restart the car in the middle of the roadway. It is unpredictable and unsafe. Sometimes it’s instantly but today I sat there for 15 minutes waiting. I took it straight to autozone and everything tested good.

NHTSA ODI 11696554

I purchased my vehicle in 2020. In 2022 I experienced an issue where my car stopped in the middle of the road without warning. Despite several attempts to try and move the vehicle off of the road the police were notified and my vehicle was towed. The vehicle gave an error code that conditions not met for driving. One office tried to put the vehicle in neutral but the wheels locked and the shifter was locked as well. The battery has been replaced 3 different times since I have owned the vehicle. A mechanic friend of mine (who is a trainer for GMC) hooked his computer up to it and found no issues. He did find a loose wire which he the reconnected. I was able to drive my car for 6 months before the same thing happened, same situation the vehicle just stopped in the middle of the road only this time I couldn't turn the vehicle off, we had to manually disconnect the battery and again the police came out due to traffic hold up. My car was towed twice afterwards as I could get the car running for a few minutes before another error. To date my car has been sitting in my driveway since March of this year, this time it won't hold a charge and will not even start. Im not sure if this is an engine or an electrical issue. I did call 2 Buick dealerships that told me that it would take about 5 hours to diagnose the issue where I would be charged per hour at the mechanic hourly rate. At this point I think my vehicle needs to be recalled, even if I could get it repaired I dont feel safe driving it. Thankfully it stopped on a minor freeway and no major incidents occurred.

NHTSA ODI 11683367

This is the third time in less the last couple of months that the air conditioning system on this 2019 Buick Enclave has failed. The vehicle consistently blows only hot air, regardless of whether it is in motion or stationary. The problem does not fluctuate with changes in speed or drive duration. In addition, there is a consistent noise coming from the dashboard area that resembles a hydraulic hinge or actuator.

NHTSA ODI 11675444

Anc module is faulty after HVAC condensation entered the unit causing it to not work making all speakers nonfunctioning

NHTSA ODI 11673083

The 2019 Buick Enclave was taken in for transmission fluid flush & check. The dealer came back and stated that the torque converter needed replacement. The car was still under mileage warranty but just past the roll-off-line date by a month. There are numerous issues all over the internet related to The Enclave torque converter issues. Even a service bulleting PIP5608J that covers these exact issues. It is a wide spread safety issue. If the transmission fails, what is the outcome at high speeds? It has just over 69,000 miles. Todays transmissions should last 150,000 miles minimum. Unacceptable!

NHTSA ODI 11654555

The contact owns a 2019 Buick Enclave. The contact stated that while at a stop light the Auto START/STOP feature malfunctioned. The contact stated that after releasing the brake pedal, the vehicle turned off instead of restarting the engine. The contact stated that several minutes had passed before being able to restart the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 20V668000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 60,000.

NHTSA ODI 11639285

This vehicles exhaust system has two brackets that broke off the exhaust due to bad welds. There is TSB out for one of the brackets where they replace one cheaper pipe but no mention of the other. This TSB is for multiple years same issue, 2019, 2020, 2021 and 2022. Yet I was told mine is not included by dealer over the phone. There are literally thousands of complaints stretched across multiple sites with the brackets breaking off and exhaust leaking into the car after. This issue is right at the back of engine. It’s leaking exhaust right into the cabin from the venting system to the point we get sick now. It’s $800 I was told to fix the 2 pipes that are faulty. Just bought this 2 years ago and have owned many GM vehicles in last 35 years not one has ever had any issue with the exhaust system. And the one pipe that broke and cost $420 for just the part is also on back order cause they have replaced way more then normal and it’s also the part that’s not under any TSB yet.

NHTSA ODI 11633013

Start/stop function malfunctioned in the middle of the road, this has happened multiple times before and after replacing starter and battery, looked at by several mechanics. If I stop the car at a light or in traffic my car will dint turn back on or let me shift. Thus a safety issue because I could have been hit as it stopped in a busy road and people had to move around my vehicle. Engine light came on after failure and ceased the engine and i couldn’t move to the intersection. I also just got an oil change. They first appeared a few months ago and I had already gotten work done on it and it keeps happening

NHTSA ODI 11622411

On Sept 6th the check engine light came on. A diagnostic test showed it was code P0442 related to the canister purge valve /solenoid. It also showed that it was a permanent thing that had been on there a while but when I look up my Vin number there is no recalls for it, but there is for other 2019 Buick enclaves.

NHTSA ODI 11613301

One day, I looked over at my seat and there were literally two tears in the leather. I immediately looked to see if something had ripped them. The only thing I put over there is a small cloth lunch sack so there’s no way that that could’ve done it. there was NOTHING SHARP on the seat. I am also very good about keeping my leather maintained and car maintained . It needs to be repaired before it gets worse.

NHTSA ODI 11613302

I found where there was a recall on 2019 Buick and mine was not listed. It is doing what I have read about the recall. The transmission is shuttering at low speeds.

NHTSA ODI 11608653

The cooling fan motor assembly is shorting out internally & blowing the 70 amp fuse dedicated to that circuit. Mustreplace fan assembly and fuse to correct this concern

NHTSA ODI 11568332

We were on a trip home from the Holidays about 400 miles away when we heard a huge explosion! The front sunroof exploded and rained glass all over us. It was a clear night with no other cars around. We had to pull over and find something to cover over the sunroof because it was so loud and shooting bits of glass all over us and our dog. We made it home. We are still waiting on insurance to fix it. This really scared us.

NHTSA ODI 11568105

The contact owns a 2019 Buick Enclave. The contact stated that upon the start of the vehicle, a loud grinding noise would emit from the rear end of the vehicle. To correct the failure, the contact operated the vehicle in front-wheel drive instead of all-wheel drive. The vehicle was taken to a dealer for service, but the contact was given a diagnostic fee and declined. Upon investigation, the contact discovered that the cause of the failure was linked to the rear differential. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 87,000.

NHTSA ODI 11564846

The contact owns a 2019 Buick Enclave. The contact stated while attempting to buckle the seat belt however, the seat belt failed to lock securely in the buckle. The contact inspected the buckle and became aware that an internal part of the buckle had detached, preventing the seat belt from being latched securely. The contact called the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 43,000.

NHTSA ODI 11553256

There are a couple of issues causing our concerns about the car. 1. Alternator - The alternator was reported went bad after only 4 years of usage, the dealer refused to pay the fixing cost for this. Due to the failure of the alternator, the car lost all the power in the middle of the road with our entire family in the car during the night, very dangerous. The car suddenly stopped at the road with 50MPH speed limit. 2. Engine and Catalytic converter pipe - The engine light is on due to abnormal feeling of the engine power, the dealer could not fix the issue in weeks and no rental car provided and we were asked to drive the car home and waiting for order status of the parts. 3. Exhaust system failure - The dealer mentioned the welding of the connection is bad ( still under warranty ) but refused to fix it but ask the customer to pay for the replacement and labor.

NHTSA ODI 11539079

Traveled and car begin to shake when I got to destination. The shift gears lights started going from neutral to Low gear and my speed began to drop down even when I was accelerating. The engine light came on and the stabilitrak light was on during times I stop at lights or stop lights only when in traffic but not on the highway. After seen by an auto service dealer, the stabilitrak light still comes on during stops at the light or stop signs and hesitation to accelerate with a heaviness to steer. There appears to be a dragging or pull when accelerating not very smooth. The service was with the transmission, however, no attempt to fix the stabilitrak and now I am to take it back in, not really enjoying my vehicle, my American vehicle, this really saddens me.

NHTSA ODI 11511638

Stabilizer trak

NHTSA ODI 11507599

The passenger side seat air bag exploded and burned my daughter’s back while she was getting into the car. The car was in park and auto started. My son was sitting in the back seat behind her while this happened. She has 1st and 2nd degree burns and thankfully my son is okay. The car has been sitting in my driveway since that day. I have contacted the dealership and GM as well as my personal insurance. GM is moving very slow and stated they would send someone to look at my vehicle within 7-10 days from yesterday . The investigation could take 30-60 days before we have an answer. We are currently on day 11 since this happened. Insurance doesn’t want to touch it until GM or the dealership looks at it and determines if it is a malfunction. The safety of my kids and family is definitely a priority and the fact that this happened is scary. The loudness of the explosion was like a gunshot inside the vehicle and the fire that came out of it is insane. Literally looked like a firework. With the airbag deployed I am sure the seatbelts are now compromised but either way I will not risk my life or anyone else’s and step foot in it. The car was looked at by local law enforcement and pictures were taken. The car is available for inspection but the dealership hasn’t called me back and GM is following their protocol and has no hurry. The airbag light had come on the week prior to this happening and had gone back off. I also had the tire pressure lights go on and back off twice in the past couple of months.

NHTSA ODI 11502536

Evaporative emission canister purge, solenoid valve, yes. My safety was at risk due to stalling 3 different times on busy roads/intersections after refueling my vehicle. When the Solenoid valve and canister fail when coming to a stop after refueling it causes the car/engine to flutter and completely stall then goes into neutral. It takes multiple restarts in order to even make the car go along with pressing on the gas. This part has been replaced twice by the dealership once at the end of march and again on the 10th of June. The first incident occurred mid-march, the second end of march and the latest incident occurred 7 June where I had to restart it 7 times before it would even drive, at that time my check engine light was on and it was making a loud noise. After this last replacement the vehicle was refueled and it started to flutter and idled hard, it will be taken to the dealership once again on the 20th of June. The vehicle has not been inspected by anyone other than dealership. There were no warning lights prior to the failure, the only indication was the car started to flutter prior to stalling. The most recent date is stated below.

NHTSA ODI 11469253

On the morning of October 25, 2021 at approximately 7:05 am, I was fixing to leave to go to work. The carport light was on, so I open the door to my car, slid into the driver’s seat, started the car up and the lights came on. As I was starting to get out of the car to go turn the carport lights off, I realized the car was going backwards. I tried to get back into the driver’s seat to try to stop the car but I was unable to do so. The door knocked me down on the concrete floor of the carport and the front left tire ran over both my legs. The car continued to go backwards, the door hit the column between the carport bays but continued to travel backwards down our approx. 11-foot paved drive way, crossed the dirt road and stopped when the back of the car went into the deep ditch that runs along the dirt road at that point. When my husband arrived, the car was still running and the lights were on. The man driving the wrecker for the local EMA Director and my husband all looked at the gear shift and the car was in PARK.

NHTSA ODI 11446655

Waited for train to pass and gate to raise at railroad crossing, then started to cross tracks. The car went halfway across the tracks, then the forward collision warning and automatic emergency braking activated, stopping us on the tracks. Tried again to move forward, but the collision alert and auto braking immediately activated for a second time, bringing us to a stop again. Finally was able to very slowly make my way through the crossing. I was on the tracks for 30-60 seconds. No train was approaching and it was only my wife and me in the car, but if I'd had six passengers with me and another train had approached, I am not sure I would have been able to get everyone out of the car in time. Note that there were no obstacles in front of the vehicle, but the sun was at a low angle from the front of the car and the sunlight was dappled through the treetops on the other side of the crossing (there's a left-hand curve after the crossing), creating a "moving" glare through the windshield.

NHTSA ODI 11431582