What 43 owners told NHTSA about the 2019 BMW X7

The contact owns a 2019 BMW X7. The contact stated that after depressing the Push-To-Start button, the vehicle hesitated to start. No warning light was illuminated. The vehicle was towed to a local independent mechanic who related the failure to NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling). The vehicle was towed to a local dealer where it repaired under NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling). In addition, the contact was advised that the starter needed to be replaced; however, the vehicle was not repaired due to the cost not covered under the warranty. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000. The VIN was not available.

NHTSA ODI 11669190

The contact owns a 2019 BMW X7. The contact stated that while attempting to start the vehicle, the message that the starter motor was overheating was displayed and the vehicle failed to start. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the starter motor. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The manufacturer was not notified of the failure. The failure mileage was 54,000.

NHTSA ODI 11660474

The contact owned a 2019 BMW X7. The contact stated while the vehicle was occupied and parked in the garage at the residence, the contact’s husband attempted several times to start the vehicle, and the vehicle failed to respond as needed. The contact stated that the failure had occurred on several occasions. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the starter needed to be replaced. The vehicle was not repaired. The contact related the failure to the NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and escalated the issue to the claims department. The failure mileage was 49,447.

NHTSA ODI 11652377

The contact owns a 2019 BMW X7. The contact stated that upon a warm start of the engine, a "System Overheating re-starting engine possible after cooling" message intermittently appeared on the instrument panel. The contact would be forced to open the hood to allow the engine to cool for several minutes before the vehicle would start up and resume normal operation. The dealer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 58,000.

NHTSA ODI 11647722