What 37 owners told NHTSA about the 2019 BMW 5 Series Hybrid Sedan Phev

The contact owns a 2019 BMW 540i. The contact stated that while slowly driving into the driveway the vehicle erroneously accelerated forward at a high rate of speed and crashed into the garage door. The contact indicated that during the incident the brake pedal was being pressed but the vehicle did not immediately stop. During the incident the front end of the vehicle was damaged but no air bags deployed. No injuries were reported but the contact experienced emotional stress from the incident. The contact also indicated that the failure had once occurred while the husband was driving the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 31,000.

NHTSA ODI 11737812

Dear NTSB Team, I am writing to formally report a serious safety incident involving my 2019 BMW 530E, which occurred last night on [XXX] in Danville, CA. My vehicle was parked in my friend’s private driveway, with the parking brake engaged and the gear selector set to Park. I was chatting with my friend who was in the passenger seat . My feet were on the floorboard, my seat belt was on and the engine was idling to provide heat as it was a cold night. Suddenly, about 10 minutes into our conversation, my car accelerated forward with speed, hit my friend’s garage door and then reversed with the same speed and stopped in the middle of the street. This happened within the span of a few seconds at most. I think that I applied the brakes while the car was reversing with speed and I remember the car not slowing down but then it coming to an abrupt stop in the middle of the street. There were deep skid marks on the driveway, my friend’s garage door was damaged, my friend’s Tesla X was damaged with impact to the rear bumper, this parked Tesla had moved forward and crashed in the wall of the garage and a garage cabinet door dislodged and fell on the hood of this Tesla. My friends parked Toyota Prius also had bumper damage. The garage drywall sustained cracks as well. The force from these unexpected accelerations and impact has left me and my friend with aches and pains in the back, shoulder, knees, hands, head and neck; thankfully, we did not suffer more severe injuries. I am gravely concerned about the potential for this defect to cause a catastrophic accident. Had there been pedestrians, pets or another vehicle in the path of my rapidly reversing vehicle, it could have led to serious injuries or even fatalities. I called my car insurance company, local police and I will notify the Department of Motor Vehicles (DMV) and BMW of North America. I am hoping for a comprehensive investigation into what appears to be a dangerous electronic or software malfunction. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11642943

Serious crash from sudden unintended acceleration occurred yesterday where throttle seemed to be stuck in all gears and brakes didn’t work

NHTSA ODI 11430762

The contact owns a 2019 BMW 540i. The contact stated while driving at various speeds, the vehicle stalled without warning while depressing the accelerator pedal. The contact stated that while attempting to park the vehicle, the failure recurred. The contact continuously depressed the accelerator pedal and the vehicle lunged forward and collided with a barrier and crashed into his neighbor's vehicle. The air bags failed to deploy upon impact. The contact was not treated for any injuries. A police report was not filed. The contact had taken the vehicle to an independent mechanic who discovered that the lower section of the accelerator pedal was fractured. The manufacturer was notified of the failure and agreed to pay for a portion of the repair. The contact received a letter that stated that the manufacturer agreed to pay for the accelerator pedal replacement however, by accepting the payment, the manufacturer would absolve themselves of any responsibility for any damages caused by the defective accelerator pedal. The contact had not agreed to the terms of the agreement of the letter. The vehicle was repaired out of pocket. The failure mileage was 18,000.

NHTSA ODI 11421080

ON FRIDAY, 11/20/20, DRIVING ON INTERSTATE AT ABOUT 60-65 MILES SPEED, SUDDENLY WITHIN FEW SECONDS, THE SPEED DROPPED DOWN TO 35-40 MILES WITHOUT ANY BRAKING ACTION BY ME. IT SCARED THE HACK OUT OF ME. I BARELY MANAGED TO GET OFF THE DRIVING LANE. WHILE IN MY CAR, BWW SOS ON-CALL ( DON'T KNOW EXACT NAME) CALLED, AND ASKED ME IF I WAS OK. THEN, THE OPERATOR GOT ROADSIDE ASSISTANCE OR THEIR MECHANIC ONLINE; HE TRIED TO DIAGNOSE THE PROBLEM. HE SAID IT WOULD NEED TO BE TOWED IN TO THE DEALERSHIP. THE OPERATOR ARRANGED FOR THE TOWING TRUCK; THE CAR WAS TOWED IN TO 'GLOBAL IMPORTS BMW' DEALERSHIP. THE SERVICE MAN TESTED THE CAR THE NEXT DAY, AND MENTIONED THAT HIS TEST DID NOT REVEAL ANYTHING BUT THOUGHT THAT THIS WAS AN UNIQUE SITUATION THAT REQUIRED BMW'S ENGINEER'S ASSESSMENT. THEN THE DEALERSHIP WANTED/ KEPT THE CAR OVERNIGHT, DROVE, AND TESTED IT THE NEXT DAY. THAT'S WHEN THEY FOUND THAT THE THROTTLE BODY ACTUATOR WAS FAULTY. THEY REPLACED. I HAD A SIMILAR PROBLEM, ON A SMALLER SCALE, EARLY THIS YEAR. I HAD TAKEN THE CAR TO THE SAME DEALERSHIP BACK THEN. THEY DIDN'T FIND ANYTHING UNUSUAL AT THAT TIME. THE SERVICE ADVISOR MENTIONED THAT VERY LIKELY THAT PROBLEM IN EARLY 2020 MAY ALSO BE DUE TO FAULTY THROTTLE BODY ACTUATOR.

NHTSA ODI 11377490

I WAS ON A TOLL ROAD/FREEWAY OVERPASS CONNECTING TO THE 91 FREEWAY IN TRAFFIC GOING 60 MPH WHEN SUDDENLY MY CAR STARTED BREAKING ON ITS OWN (NO CAR DIRECTLY IN FRONT OF ME). I TRIED TO ACCELERATE BUT WAS UNABLE TO. MY CAR CONTINUED BREAKING AND SLOWING, THERE WAS NO WHERE TO PULL OVER, AND FINALLY I COASTED TO THE 91 FREEWAY WHERE I WAS ABLE TO PULL OVER. THIS WAS EXTREMELY DANGEROUS TO LOSE CONTROL OF ONE'S CAR IN SPEEDING FREEWAY TRAFFIC. THERE WAS NO WARNING SOUND OR WARNING LIGHT, EXCEPT FOR THE 3 RED PEOPLE HEADS THAT INDICATE YOUR BACK SEAT PASSENGERS NEED TO FASTEN THEIR SEATBELTS, BUT I DIDN'T HAVE ANY BACKSEAT PASSENGERS. I CALLED IRVINE BMW TO REPORT MY CONCERN AND THEIR RESPONSE WAS "I CHECKED WITH A BMW GENIUS WHO SAID YOUR CAR IS FINE SINCE THE LIGHT IS NO LONGER ON.

NHTSA ODI 11308567