What 69 owners told NHTSA about the 2018 Toyota Sienna

Hi, I’d like to report a serious issue with my 2018 Toyota Sienna related to the recent fuel system recall. Since the repair, the vehicle has leaked all of its gasoline not once, but three separate times. One of those times, my family was inside the vehicle, and the smell of gas was overwhelming. The car wouldn’t start, and it was clearly an unsafe situation. Now the dealership is charging me $1,400 to replace the fuel pressure hose and clamp, which, after thorough research and review, appears to be directly related to the process they followed when replacing the recalled fuel pump. I’ve also tried contacting the service manager, but I haven’t received a call back. That’s why I’m now requesting that Toyota open a formal case to investigate this properly. I believe this repair should be covered, and I’m asking for support from Toyota directly.

NHTSA ODI 11672868

When accelerating, both from a stop and/or at speed, there is a definite hesitation. When gas pedal is pressed down, there is a noticeable pause before acceleration begins. This causes safety issues especially when accelerating to merge with moving traffic. Have owned this van since Oct 2021, and it has always been an issue. Possible fuel filter problem. Have not reported issue to dealer. Currently under extended warranty.

NHTSA ODI 11566964

The fuel line under the intake ruptured when I started my car on 2/21/23. The repair shop said they had never seen one fail like this. I do not have the parts. I was fortunate to be at home and that the engine wasn't hot when this happened so there was no fire. I had an issue starting the car ~ 1 month before that, but I don't know if the issue was fuel related. The car had been sitting for 1 week prior to that issue.

NHTSA ODI 11509440

Car stalled, sputtered and died. At first, I thought I was out of gas. After several tries, the car started and went 3 miles to gas station. After getting gas, the car wouldn’t start several times and that same day the check engine light came on. We took it to Autozone to check the code and they said it was showing fuel pump failure. Today I’m taking it in to the dealer for service. It has started and run twice since the initial episode.

NHTSA ODI 11474649

TL* THE CONTACT OWNS A 2018 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING 70 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER HANLEES DAVIS TOYOTA (4202 CHILES RD, DAVIS, CA 95616, (530)753-3352) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE RECALL REPAIR WAS SATISFIED AT MAITA TOYOTA OF SACRAMENTO (2500 AUBURN BLVD, SACRAMENTO, CA 95821, (916)481-0855) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,350. THE VIN WAS INVALID.

NHTSA ODI 11404436

I HAD TORQUE CONVERTER CLUTCH PRESSURE CONTROL SOLENOID CONTROL CIRCUIT AND WHEN I RICH 85 SPEED THE CAR CHECK AND MY FRIEND HAVE THE SAME CAR SAM MODEL HE HAD THE SAME ISSUE

NHTSA ODI 11398235

MOBILITY WORKS SOLD ME A CAR,THAT HAD A RECALL,DESIGNED FOR SPECIAL NEEDS,THEY KNEW AVOUT IT PLUS THE RAMP WASNT WORKING PROPERLY,MADE ME PAY FOR AN EXPENSIVE WARRANTY THAT DOESNT COVER THE PROBLEM THAT ALREADY HAS,THEY ARE BLAMING ME FOR MISUSE I GOT IT 4 MONTHS AGO MY SON DOESNT WEIGHT MORE THAN 100 POUNDS

NHTSA ODI 11391084

TL* THE CONTACT OWNS A 2018 TOYOTA SIENNA. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND EXITING THE DRIVEWAY, THE VEHICLE SURGED FORWARD WHILE IDLE, WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. NORTH BAKERSFIELD TOYOTA (19651 INDUSTRY PKWY DR, BAKERSFIELD, CA 93308, (661) 615-1100) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 2,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11331745

TL* THE CONTACT OWNS A 2018 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11327232

TL* THE CONTACT OWNS A 2018 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ALAN JAY TOYOTA (404 US HWY 27 N, SEBRING, FL 33870) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE. *TR

NHTSA ODI 11324098

WE RECEIVED NOTICE FROM TOYOTA OF A POSSIBLE FAILURE IN THE VEHICLE'S FUEL PUMP FOR WHICH THERE IS NO CURRENT FIX AVAILABLE. THE VEHICLE IS PARKED IN THE GARAGE. NOTHING HAPPENED. MY CONCERN IS THAT THERE'S NO DATA AVAILABLE ABOUT THE FREQUENCY OF THESE FAILURES, SO IT'S IMPOSSIBLE FOR ME TO ASSESS THE RISK OF DRIVING OUR ONLY CAR. *TR

NHTSA ODI 11324023

TL* THE CONTACT OWNS A 2018 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED THE LIA TOYOTA DEALER, LOCATED IN WEST NYACK, NY, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11320497

TL* THE CONTACT OWNS A 2018 TOYOTA SIENNA. THE CONTACT STATED THAT AFTER COMING TO A COMPLETE STOP, THE VEHICLE HESITATED WITHOUT WARNING AS THE ACCELERATOR PEDAL WAS DEPRESSED. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11316449