What 57 owners told NHTSA about the 2018 Toyota 4RUNNER

TL* THE CONTACT OWNS A 2018 TOYOTA 4RUNNER. THE CONTACT STATED THAT WHILE DRIVING A POPPING NOISE OCCURRED THAT WAS COMING FROM THE ENGINE. THE VEHICLE STARTED TO DECELERATE. THE VEHICLE STARTED MAKING AN ABNORMAL SOUND THAT WAS COMING FROM THE ENGINE. THE VEHICLE THEN WAS ABLE TO DRIVE NORMAL. THE AIR BAGS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FRED HAAS TOYOTA WORLD (20400, I-45, SPRING, TX 77373) TWICE, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

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TL* THE CONTACT OWNS A 2018 TOYOTA 4RUNNER. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, THE BRAKE LIGHTS WERE INOPERABLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE). A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED IN REGARDS TO SCHEDULING AN APPOINTMENT FOR THE RECALL REPAIR HOWEVER, THE CONTACT WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR AND THERE WAS NO IMMEDIATE TIME FRAME WHEN PARTS WOULD BE AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. ## VIN PASSED ## TOYOTA 2018 ##

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MY 2018 4RUNNER STALLED 12/12 AMIDST MY HAVING MADE A TURN OUT OF MY DRIVE WAY AND COMMENCING ACCELERATION OF THE VEHICLE. MY SPEED COULDN'T HAVE BEEN IN EXCESS PN 20 MPH. I DID NOT LOOSE ELECTRICAL FUNCTIONS. THE VEHICLE SIMPLY LOST MOBILITY. I SHIFTED THE VEHICLE TO NEUTRAL AND JUGGLED THE ACCELERATOR AND REGAINED ACCELERATION, WITHOUT ANY FURTHER SUCH INCIDENTS OF THE KIND. THE FOLLOWING DAY 12/14 THE VEHICLE STALLED YET AGAIN AT A POINT OF ACCELERATEATION AT APPROXIMATELY 15 MPH. ON THIS OCCASION I WAS TURNING YET AGAIN AT LOW SPEED. THE SUCCESSION OF STALLS SEEMS TO OCCUR AT LOW SPEED WHILE ON THE PROCESS OF TURNING. ARRANGEMENTS HAVE BEEN MADE TO RETURN THE VEHICLE TO LOWE TOYOTA IN WARNER ROBINS TO LEAVE THE VEHICLE FOR FURTHER OBSERVATIONS. I WILL BE PERSONALLY DRIVING THE VEHICLE.

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TL* THE CONTACT OWNS A 2018 TOYOTA 4RUNNER. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. SINCE DISCOVERING THE RECALL, THE CONTACT STATED THAT HE WOULD HEAR AN ABNORMAL HUMMING SOUND COMING FROM THE FUEL PUMP WHILE THE VEHICLE WAS STATIONARY. THE CONTACT STATED THAT THE SOUND CONTINUED UNTIL THE VEHICLE WAS RESTARTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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THE TOP OF THE STEERING WHEEL IS FLAKING OFF LEAVING IT ROUGH AND ANNOYING TO THE TOUCH. I HAVE REPORTED THIS TO TOYOTA WHO HASN'T TAKEN ANY ACTION.

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I BOUGHT MY 2018 4RUNNER NEW IN NOVEMBER 2018. SHORTLY AFTER I NOTICED THE STEERING WHEEL WOULD WOBBLE TO THE LEFT AND RIGHT WHILE DRIVING 50-60 MPH. I HAVE TAKEN THE VEHICLE TO MY LOCAL TOYOTA DEALERSHIP THREE TIMES BUT THEY ARE UNABLE TO FIX THE ISSUE EVEN AFTER REBALANCING THE TIRES EVERY TIME AND DOING AN ALIGNMENT ONCE. THE DEALERSHIP STATES THAT THIS IS NORMAL ON 4RUNNERS. THIS IS DEFINITELY NOT NORMAL ON A NEW VEHICLE AND TOYOTA NEEDS TO FIX THE ISSUE. MANY PEOPLE HAVE REPORTED HAVING SIMILAR PROBLEMS WITH THEIR 4RUNNER WHILE DRIVING AT THE SAME SPEEDS.

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PURCHASED VEHICLE BRAND NEW WITH 18 MILES ON IT. I GET IT SERVICED LIKE CLOCKWORK AND HAVE NEVER MISSED A MAINTENANCE APPOINTMENT. A LITTLE OVER A WEEK AGO, THE ELECTRICAL LOCKING SYSTEM ON THE DRIVERS SIDE DOOR STOPPED FUNCTIONING. TOYOTA IS TELLING ME THAT THERE ARE NO RECALLS AND IT WILL COST ME ALMOST $1000.00 TO REPAIR. NOW, THE ELECTRIC LOCKING SYSTEM FOR THE PASSENGER SIDE DOOR IS NOT WORKING AND TOYOTA IS STILL SAYING IT IS NOTHING THEY CAN DO BECAUSE THERE IS NO RECALL AND THE VEHICLE IS NO LONGER UNDER WARRANTY. THIS IS NOT ACCEPTABLE. ONE MINUTE THE LOCKING SYSTEM WAS WORKING WITH NO OBVIOUS SIGNS THAT SOMETHING WAS AMIDST, THEN ALL OF A SUDDEN, MY 4 RUNNER DOORS ARE NOT LOCKING. NOW THE COST IS DOUBLE AND THEY ARE SAYING THAT THE OTHER DOORS WILL SOON FOLLOW.

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WE PURCHASED A NEW 2018 TOYOTA 4RUNNER WITH VIN [XXX] IN LATE 2017. IN OCTOBER OF 2019 WE NOTICED THAT THE BUMPER KEPT SEPARATING FROM THE BODY OF THE VEHICLE. AT THAT TIME THE VEHICLE HAD 31K MILES. JIM HUDSON TOYOTA TRIED TO FIX IT. THE BUMPER IS HELD ON BY SMALL CLIPS THAT COME LOOSE WHILE DRIVING. THEY SAID IT WAS A KNOWN DEFECT BUT NOT A RECALL AND THE DESIGN WAS CHANGED FOR THE 2019 MODEL, SO IT IS UNIQUE TO THE 2018 MODEL. TOYOTA GAVE THE DEALERSHIP 3 WAYS TO FIX THIS ISSUE. THEY WERE SUPPOSEDLY GOING TO REPLACE THE VEHICLE IF THE 3 FIXES DID NOT WORK. WE TOOK THE VEHICLE IN A TOTAL OF 10 TIMES OVER THE COURSE OF OVER A YEAR. THEY TRIED ALL 3 OF THESE PLUS ANOTHER 5 WAYS TO TRY TO FIX; SOME DID NOT WORK, AND SOME WERE MERELY COSMETIC AND DID NOT HOLD DURING NORMAL DRIVING CONDITIONS. THE LAST 2 TIMES JIM HUDSON PAID A BODY SHOP TO FIX IT AS IF IT HAD BEEN IN AN ACCIDENT, WHICH IT HAS NOT. WE ARE STUCK WITH A VEHICLE THAT HAS LOST VALUE DUE TO TOYOTA (DEFECT AS WELL AS HISTORY OF REPAIRS) AS WELL AS QUESTIONABLE SAFETY DUE TO THE BUMPER CONTINUOUSLY DETACHING.. ALL WE ASKED IS THAT THEY PURCHASE THE VEHICLE FROM US FOR WHAT WE OWE. WE FINANCED THROUGH TOYOTA. TOYOTA CORPORATE REFUSES TO DO ANYTHING FURTHER AFTER REVIEWING FOR 2 MONTHS. THEY CLAIM THAT BECAUSE IT TOOK THEM SO LONG TO WORK ON IT, THAT THEY ARE NO LONGER LIABLE SINCE THE VEHICLE NOW HAS MORE THAN 35,000 MILES ON IT A YEAR AFTER INITIATING THE PROCESS TO FIX IT, EVEN THOUGH IT DID NOT HAVE THAT MANY MILES ON IT WHEN THE PROCESS WAS STARTED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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THE STEERING WHEEL IS BEGINNING TO DELAMINATE WITH BLACK MATERIAL FLAKING OFF. THIS ONLY SEEMS TO AFFECT THE TOP OF THE STEERING WHEEL AND NOT THE OTHER PARTS. IT IS UNCOMFORTABLE DRIVING WITH CONSTANT SMALL PARTS OF THE STEERING WHEEL COVER COMING OFF.

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MOONROOF GLASS SHATTERED RANDOMLY WHILE WAITING AT THE RED LIGHT.

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LEFT REAR WINDOW POPPED WHILE MAKING A LEFT TURN

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HUSBAND FELL ASLEEP AT THE WHEEL GOING 80MPH AND HIT A HUGE EXIT SIGN WHICH HIT THE ENTIRE FRONT BUMPER AS WELL AS THE DRIVER SIDE PASSENGER DOOR AND NO AIRBAGS DEPLOYED.

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MY IPHONE 11 PRO MAX CONSTANTLY MAKES THE SYSTEM REBOOT (EVERY 30 SECONDS OR SO) WHEN TRYING TO CONNECT TO THE HANDSFREE BLUETOOTH AUDIO AND PHONE FEATURE OF THE VEHICLE. IT HAPPENS WHEN THE CAR IS PARKED AND IN MOTION, AND MAKES DRIVING MORE HAZARDOUS BY NOT ALLOWING US ANY HANDSFREE OPTION TO STAY WITHIN THE LAWS ON CELLULAR DEVICES NATIONWIDE.

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TOTALED VEHICLE REPAIRED AFTER VEHICLE REPORTED TOTALED - VEHICLE NOT REPAIRED ADEQUATELY AND IS UNSAFE AS A RESULT OF A HIT AND RUN ACCIDENT. INCIDENT REPORTED TO POLICE - INSURANCE COMPANY, TOWING SERVICE, AND CONSUMER FRAUD BY NETWORK HACKING INSURANCE INFORMATION.

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IMPERFECTIONS IN GLASS (ALL WINDOWS) WHICH CAUSE VISIBILITY PROBLEMS IN THE DAYTIME AND NIGHTTIME DRIVING. I HAVE REPORTED THIS TO TOYOTA CUSTOMER SERVICE CENTER. A TOYOTA INSPECTOR HAS INSPECTED THE GLASS AND TOYOTA REFUSES TO CORRECT THIS PROBLEM. I HAVE HAD SEVERAL GLASS COMPANY'S AND AUTO DETAILERS LOOK AT THE GLASS AND THEY HAVE TOLD ME THAT IT IS A FACTORY DEFECT.

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TL* THE CONTACT OWNS A 2018 TOYOTA 4RUNNER. WHILE DRIVING DOWN A CURVY HILL AT 35 MPH, THE VEHICLE STARTED TO LOSE CONTROL. THE CONTACT FELT THAT THE VEHICLE WAS GOING TO ROLL OVER. THE CONTACT SLOWED DOWN THE VEHICLE TO APPROXIMATELY 15 MPH TO REGAIN CONTROL OF THE VEHICLE. THE VEHICLE PULLED TO THE LEFT WHILE DRIVING ON THE HIGHWAY AND THE CONTACT HAD TO COMPENSATE BY TURNING THE STEERING WHEEL TO THE RIGHT. IN ADDITION, THE FRONT END OF THE VEHICLE VIBRATED. THE VEHICLE WAS TOWED TO HONDA MARYSVILLE (640 COLEMANS CROSSING BLVD, MARYSVILLE, OH 43040, (937) 645-4080). THE DEALER LEFT A VOICE MESSAGE STATING THAT NO FAILURES WERE FOUND. THE CONTACT PLANNED TO CALL THE DEALER BACK. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURES HAD BEEN OCCURRING EVER SINCE THE VEHICLE WAS PURCHASED ON SEPTEMBER 16, 2019 AND WAS ALREADY REPAIRED THREE TIMES. THE FAILURE MILEAGE WAS 22,000.

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TL* THE CONTACT OWNS A 2018 TOYOTA 4RUNNER. WHILE DEPRESSING THE BRAKE PEDAL TO STOP THE VEHICLE, THE PEDAL TRAVELED TO THE FLOORBOARD AND THE VEHICLE DID NOT IMMEDIATELY STOP. THE DRIVER HAD TO PUMP THE BRAKE PEDAL MULTIPLE TIMES TO STOP THE VEHICLE; HOWEVER, THE STOPPING DISTANCE WAS EXTENDED. THE VEHICLE WAS TOWED TO BEAVER TOYOTA (2995 US 1 SOUTH ST, AUGUSTINE, FL) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.

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DRIVING 30MPH ON A CITY STREET SOUNDED LIKE A GUN GOING OFF AND MY SUN ROOF GLASS EXPLODED. NO CARS IN FRONT OR IN THE OTHER LANES BECAUSE THE LIGHT HAD TURNED RED .NO CONSTRUCTION SITES NEAR BY . GLASS WAS PUSHED OUT OR UP NOT IN LIKE SOMETHING CAME DOWN THROUGH IT.

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I WAS DRIVING ON THE FREEWAY WHEN I CAME UPON A DEER JUST STANDING THERE. I SWERVED TO AVOID HITTING IT AND HIT THE GUARDRAIL AT APPROX 60MPH.

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I WAS DRIVING ON THE FREEWAY AT 0540 WHEN I CAM UPON A DEER JUST STANDING IN THE MIDDLE OF THE FREEWAY. I SWERVED TO AVOID HITTING IT AND HIT THE GUARDRAIL AT AN 90 DEGREE ANGLE, WHERE THE FORCE WHIPPED THE BACK END OF MY CAR INTO THE GUARDRAIL AS WELL.

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I WAS DRIVING ON THE FREEWAY AT 0540 WHEN I CAME UPON A DEER STANDING IN THE MIDDLE OF IT. I SWERVED TO AVOID HITTING IT AND CRASHED INTO A GUARDRAIL AT AN 90 DEGREE ANGLE, AT HIGH SPEED, CAUSING ALMOST 14 THOUSAND IN DAMAGE.

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NEW VEHICLE DISCOVERED TO HAVE RUSTING SEAT RAILS AND SEAT BELT ATTACHMENTS. LOCAL TOYOTA SERVICE CENTER SAID THEY HAVE NEVER SEEN SUCH A PROBLEM ON A NEW VEHICLE AND RECOMMENDED IMMEDIATELY REPLACING ALL SEATS. HOWEVER, TOYOTA REGIONAL REPS AFTER ONLY DOING A VISUAL INSPECTION DECIDED THE RUST 'DOES NOT COMPROMISE THE SEATS INTEGRITY AT THIS TIME.' THEY IGNORED THE RECOMMENDATION OF THEIR MECHANICS TO REPLACE. THEY ALSO REFUSED TO CLEAN AND SEAL. THE REGIONAL REPS WILL NOT REPLACE UNTIL THE INTEGRITY IS COMPROMISED. THIS IS A WILLFUL SELECTION TO IGNORE THE SAFETY OF THE OCCUPANTS. THANK YOU.

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THE WINDSHIELD IS CRACKING WITHOUT THE TEMPERATURES BEING SO HIGH. THE VEHICLE WAS PARKED BUT TURNED ON, WHEN WE TURNED ON THE HEAT AND DROVE IT FOR A LITTLE BIT (6 MILES) WE NOTICED THE WINDSHIELD CRACKING AND WE TURNED OFF THE HEAT. TEMPERATURE WAS AT 40 DEGREES THE LOWEST.

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DRIVER DOOR OPENED WHILE DRIVING

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STEERING WHEEL VIBRATES BETWEEN 55-65 MPH. VEHICLE FEELS UNSTABLE UNTIL IT REACHES APROX 70 MPH. TAKEN TO DEALER 3 TIMES. THEY BALANCED THE FRONT WHEELS, BUT ISSUE RETURNS EVERYTIME, 2-3 WEEKS LATER. TOYOTA SAYS IT IS NORMAL. CANNOT BE NORMAL FOR A BRAND NEW CAR, WITH NEW TIRES. MULTIPLE OWNERS REPORT ISSUE HAPPENING IN MULTIPLE WEBSITES

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