Home · 2018 Tesla Model X P90d · Complaints

What 141 owners told NHTSA about the 2018 Tesla Model X P90d

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (141)Crash / fire / injury (29)Suspension (34)Electrical system (26)Driver assistance (20)Body & structure (15)Speed control (15)Brakes (10)Seats (10)Seat belts (8)Airbags (7)Steering (7)

Newest first · 141 complaints · page 4 of 6

May 25, 2021Suspension

On Saturday, May 21, 2021 I left home to go to the health club about a mile and a half from my house. I noticed the light was very bumpy. It just did not feel right. Came home And noticed did the car head problem with the suspension. Both front wheels seem to be Forli suspended. Please see the photographs of the front of the car and front passenger as well as front driver side wheels and suspension area.

NHTSA ODI 11418527

May 23, 2021Suspension

Car warning alert code TAS_a217 while driving on highway. Light with caution triangle “air suspension compressor disabled”.

NHTSA ODI 11418239

May 22, 2021

I purchased this vehicle from Tesla on March 31 2021. The vin sticker affixed to vehicle inside driver's door shows a manufacturer date of July 2018. After I got it home and dug deeper into the main control unit, I discovered that the main control unit was from a vehicle built prior to March of 2018. All Tesla vehicle built March of 2018 and on, have an updated main control unit. It has been confirmed by Tesla that the car was manufactured in February of 2018. Tesla refuses to tell me why I purchased a vehicle with a vin sticker that states a manufacture date of July 2018 and that the car has a true manufacture date of February 2018. This is a six month discrepancy in time. The vin sticker is there to protect the consumer. It is there to let the consumer know what they are buying. This vin sticker is false, therefore compromising my ability to make a fair purchase decision. Telsa refuses to put July 2018 equipment into my car, to match the vin sticker information. here is an email from me to Tesla Re: MCU 2 [XXX] From:customersupport@tesla.com To:[XXX] CC: Sent:Tuesday, May 18th 2021, 9:35:33 PM Subject:MCU 2 Hello [XXX], Can you tell me what your local service center is? That way I can escalate your case further to that sales manager and have them look more into what is happening. Thank you! [XXX] | Tesla Support [XXX] https://www.tesla.com/support INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11418113

May 20, 2021Transmission & drivetrain

Service Center refuses to perform TSB SB-21-39-001, stating that because of 2 prior repairs it is the same and not needed, even though the parts listed are different. Carlsbad Service Center, courtesy of Roger the service advisor.

NHTSA ODI 11417930

Apr 13, 2021Electrical system

TL* THE CONTACT IS ORIGINAL OWNER OF A 2018 TESLA MODEL X. THE CONTACT HAS EXPERIENCED MULTIPLE INSTRUMENT CLUSTER (IC) FAILURES WHILE DRIVING WHERE THE IC GOES BLANK. CONTACT STATES THAT WHEN THE IC GOES BLANK THE SPEEDOMETER AND TURN SIGNALS ARE NOT PRESENT, AND IT IS NOT POSSIBLE TO ASSESS THE SPEED OF THE VEHICLE OR SIGNAL LANE CHANGES. CONTACT PROVIDED THE FOLLOWING INCIDENT DATES: 29-JUN-2018: INSTRUMENT CLUSTER (IC) GOES BLANK FOR 20 MINUTES ON HWY. CONTACT STOPPED TO CHARGE VEHICLE AND IC CAME BACK ON. CONTACT CALLED TESLA SERVICE (52 DERWOOD CIR, ROCKVILLE, MD 20850, 301-738-6523) AND WAS TOLD TO RESET VEHICLE. 28-SEP-2018: IC GOES BLANK FOR 20 MINUTES WHILE DRIVING ON HWY. CONTACT STOPPED TO CHARGE VEHICLE AND IC CAME BACK ON. 05-OCT-2018: IC GOES BLANK FOR 15 MINUTES ON WHILE DRIVING LOCAL ROAD. CONTACT CALLED TESLA ROADSIDE SERVICE (1-877 798 3752) AND WAS TOLD TO RESET THE VEHICLE WITH FOOT ON BRAKE. IC CAME BACK ON AFTER RESET. 07-NOV-2018: IC GOES BLANK FOR 5 MINUTES ON WHILE DRIVING LOCAL ROAD. IC CAME BACK ON AFTER CONTACT PERFORMED RESET 12-NOV-2018: VEHICLE SERVICED AT TESLA SERVICE (52 DERWOOD CIR, ROCKVILLE, MD 20850, 301-738-6523). IC WAS NOT REPAIRED NOR REPLACED. CONTACT WAS TOLD TO RESET THE VEHICLE TO CORRECT PROBLEM. INVOICE [XXX] ATTACHED. 12-NOV-2018 (CONTINUED): CONTACT SUBMITTED A PHOTOGRAPH OF BLANK INSTRUMENT CLUSTER (IC) FOR TESLA SERIVCE REVIEW. ON THE TESLA SERVICE INVOICE, THE CONTACTS CONCERN IS MISCHARATERIZED AS “INSTRUMENT CLUSTER REBOOTS”, WHEN THE CONTACTS ACTUAL CONCERN WAS THAT THE IC GOES BLANK WHILE DRIVING. THE CONTACTS EXPERIENCE IS THAT THE IC DOES NOT AUTOMATICALLY COME BACK ON (REBOOT) AND HAS BEEN REPEATILY TOLD BY TELSA TO RESET THE VEHICLE TO GET THE IC BACK ON. THE CONTACT QUESTIONED TESLA SERVICE EMPLOYEE ADAM HIGBEE ABOUT WHY THE IC WAS NOT REPLACED. ADAM TOLD CONTACT THAT THE IC GOES BLANK BECAUSE THE MEDIA CONTROL UNIT (MCU) IS UNABLE TO COMMUNICATE WITH THE MCU. HE SAID THAT THEY UPDATED THE FIRMWARE, AND A VEHICLE RESET CAN FIX THE BLANK IC IF IT HAPPENS AGAIN. THE CONTACT EXPERIENCED THREE MORE INCIDENTS WHERE BOTH THE IC AND MCU WHEN BLANK. CONTACT STATES THAT WHEN THE IC GOES BLANK THE SPEEDOMETER AND TURN SIGNALS ARE NOT PRESENT, AND IT IS NOT POSSIBLE TO ASSESS THE SPEED OF THE VEHICLE OR SIGNAL LANE CHANGES. CONTACT PROVIDED THE FOLLOWING INCIDENT PHOTOGRAPHS: 13-APR-2021: CONTACT HAD SERVICE APPOINTMENT FOR VEHICLE AT TESLA SERVICE (7818 PHILIPS HWY., JACKSONVILLE FL, 32256 Ph.: 904-924-6442). TESLA INITIALLY REFUSED TO INJEST THE VEHICLE FOR SERVICE SAYING IT COULD BE DIAGNOSED REMOTELY BECAUSE NO PARTS NEEDED TO BE SERVICED. CONTACT INSISTED THAT THE VEHICLE BE INJESTED FOR SERVICE. TESLA INGESTED THE VEHICLE BUT SAID THE LOG INFORMATION WAS NOT AVAILABLE FOR ANY OF THE PHOTOGRAPH DATES, AND CONCLUDED THAT NO TROUBLE WAS FOUND IN THE ABSENCE OF ANY LOGS. THE INVOICE [XXX] IS ATTACHED. THE INVOICE DESCRIBES THE PICTURES AS INDICATING A ‘SCREEN REBOOT’ WHICH ONCE AGAIN IS INCONSISTENT WITH TELLING THE COTACT TO RESET THE VEHICLE TO GET THE SCREENS BACK ON. CONTACT STATES THAT TESLA HAS FAILED TO ADDRESS THESE INCIDENT DURING HIS 4 YEARS OF OWNERSHIP AND HE IS NOW OUT OF WARRANTY AT 75,000 MILES. CONTACT STATES THAT WHEN THE ICSTRUMENT CLUSTER GOES BLANK ,THE SPEEDOMETER AND TURN SIGNALS ARE NOT PRESENT, AND IT IS NOT POSSIBLE TO ASSESS THE SPEED OF THE VEHICLE OR SIGNAL LANE CHANGES. CONTACT BELIEVES THAT THIS IS A MAJOR SAFETY ISSUE THAT THE ATTACHED 2 TESLA SERVICE INVOICES FAIL TO ADDRESS. ATTACHED: INVOICE [XXX}, INVOICE [XXX], AND INVOICE [XXX] CORRESPONDANCE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

NHTSA ODI 11407849

Mar 19, 2021

ON MARCH 18 HAD TO MAKE A PANIC EMERGENCY STOP TO AVOID A COLLISION. I HEARD A POPPING NOISE AND IMMEDIATELY HAD GRINDING AND SCRAPING FROM THE LEFT FRONT WHEEL. SOUND WORSE WITH RIGHT TURNS, LESS WITH LEFT TURNS. SCRAPING CONTINUED WITH DRIVING AND CAR WAS TAKEN TO TESLA SERVICE DUBLIN AS A SAFETY ISSUE, NOT SAFE TO DRIVE. TESLA CONFIRMED THAT TWO BOLTS HOLDING THE LEFT FRONT BRAKE CALIPER BROKEN AND HAD TO REPLACE THEM. TESLA TOOK PHOTOS, BUT I DID NOT RECEIVE THEM. WHEEL NOISE RESOLVED.

NHTSA ODI 11403970

Mar 17, 2021Speed controlBrakesDriver assistance

ON MARCH 1, 2021, WIFE AND I WAS DRIVING EAST BOUND ON ROUTE 80 HIGHWAY IN OHIO. TWICE THE VEHICLE BRAKED WHILE DRIVING IN CRUISE CONTROL. IT WAS A CLEAR DAY. THERE WERE NO CARS AROUND. NO BRIDGES OR OBSTACLES. AND THE ROAD LINES WHERE CLEAR. THE FIRST BRAKING OCCURRED WHILE WE WERE ON RIGHT LANE ON A TWO-LANE HIGHWAY. THE SECOND BRAKING OCCURRED (AROUND 5:15PM) WHILE WE WERE IN THE MIDDLE LANE OF 3-LANE HIGHWAY. WE WERE DRIVING APPROXIMATE 65MPH. AT BOTH BRAKING, MY WIFE WAS DRIVING. WHEN I HAPPEN, WE BOTH CONFIRMED THERE WAS NO CARS OR OBSTACLES AROUND US. WE CONTACTED TESLA, WHO AFTER REVIEWING THEIR LOGS SAYS IT WAS WORKING IN "NORMAL". THAT THE VEHICLE SAW SOMETHING AND BRAKED. EVEN THOUGH BOTH MYSELF AND WIFE CAN CONFIRM THERE WAS NOTHING AROUND US, PARTICULARLY SINCE COVID HAS SIGNIFICANTLY REDUCED ANY TRAFFIC. THERE HAS BEEN A HISTORY OF ISSUES. ON OTHER OCCASION, ONE OF MY SIDE DOORS INDICATED THERE WAS SOMETHING THERE, EVEN THOUGH I WAS THE ONLY VEHICLE IN COMPLETELY EMPTY PARKING LOT. ONLY AFTER MANY COMPLAINTS AN ATTEMPTS DID THEY FINALLY REPLACE THE SENSOR. IT SEEMS THAT THEY ARE REPEATING THEIR DENIAL OF CLAIMS BY TWO EYE-WITNESSES OF THE ISSUES.

NHTSA ODI 11403562

Mar 2, 2021SuspensionCrash

ANOTHER MODEL X IN THE JUNKYARD. HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+X/VID-45676613 BACK WHEEL FELL OFF. NO NEED FOR ME TO SAY ANY MORE. YOURS ANNOYINGLY \KEEF

NHTSA ODI 11398810

Feb 26, 2021Electrical systemSpeed control

ALL SCREENS IN THE CAR SHUT DOWN WHILE DRIVING AND THERE IS NO ACCESS TO YOUR SPEED, BLINKERS, CONTROL OF LIGHTS, CONTROL OF CAR SAFETY FEATURES, WIPERS, ETC. TESLA WAS NOTIFIED MULTIPLE TIMES AND EACH TIME THEY TRIED TO CORRECT THE ISSUE, IT WAS NOT RESOLVED. IT HAS BEEN A YEAR SINCE THE ISSUE STARTED AND HAS HAPPENED OVER A DOZEN TIMES, RESULTING IN UNSAFE DRIVING CONDITIONS. TESLA KEEPS STATING THEY "REMOTELY DIAGNOSE" THE PROBLEM AND TOLD ME TO KEEP AN EYE ON IT AND SEE IF IT HAPPENS AGAIN, ALTHOUGH THEY TOLD ME LESS THAN 2 WEEKS PRIOR TO CALL IMMEDIATELY IF IT HAPPENED AGAIN. THEY HAVE REFUSED TO FIX THE PROBLEM AND IT HAS BECOME A SAFETY ISSUE WITH DRIVING THE VEHICLE.

NHTSA ODI 11398050

Jan 14, 2021Electrical system

THE CENTRAL DISPLAY UNIT/MEDIA UNIT (MCU) HAD MORE AND MORE FREQUENT REBOOTS, FREEZES, BLANK SCREENS. WHEN IT OCCURS, MY AUTOPILOT WILL STOP FUNCTION, TRAFFIC INFORMATION WILL NOT WORK, RADIO/SPEAKER WILL BE SILENT, NO TURN LIGHT SIGNAL CLICKING IS AUDIBLE. THE MANUFACTURER REFUSED TO FIX THE PROBLEM, GIVING ALL TYPES OF EXCUSES.

NHTSA ODI 11387983

Jan 14, 2021Driver assistance

TOUCH SCREEN AND MAIN DISPLAY UNIT AND CONTROLLER PROBLEMS. IT GOES BLACK VERY OFTEN, IT BECOMES SLOW MANY TIMES, RESTART TAKES A LONG TIME, SOMETIMES BLUETOOTH STOP WORKING FOR ALL DEVICES, NO SOUNDS CHIMES, NO AUDIO SOMETIMES, THE BLANK SCREEN STAYS FOR LONG TIME SOMETIMES DURING THE DRIVE. THIS IS BIG SAFETY CONCERN. I WENT TO SERVICE FEW TIMES AND MOST RECENTLY TODAY AND TESLA SERVICE DENIED THE SERVICE OR FIX SITING EVERYTHING WORKS. THEY ASKED ME TO RESTART THE SCREEN. THEY TOLD IF SCREEN GOES BLANK WEEKLY IT'S ACCEPTABLE.

NHTSA ODI 11388205

Jan 10, 2021Seats

I'VE BEEN INFORMED BY THE VEHICLE MANUFACTURER, THAT THE TESLA MODEL X 7 SEAT VEHICLE MUST MAKE A LOUD 15 SECOND LONG ALERT WHEN SHIFTING INTO DRIVE, WHEN IN THE EVENT THAT THE VEHICLES FOLD FLAT SEATS ARE FOLDED FLAT. THIS SAME ALERT IS NOT PRESENT ON TESLA MODEL X 5 SEAT VEHICLE MODELS, AND I WOULD LIKE TO INFORM NHTSA THAT TESLA MAYBE VIOLATING REGULATIONS IN THEIR PRODUCED 5 SEAT MODELS, OR MAKING UP REGULATIONS TO IGNORE SOFTWARE BUGS THAT HINDER THE OPERATION OF THEIR VEHICLES AND DISTRACTING THE DRIVER FOR 15 SECONDS WHEN USING THE VEHICLE DAILY.

NHTSA ODI 11387354

Jan 9, 2021Electrical systemVisibility & wipers

HELLO, I THOUGHT IT WOULD BE BEST TO SEND MY LATEST SERVICE NOTE ABOUT MY CAR. TESLA CONTINUES TO AVOID FIXING OR ADDRESSING THE PROBLEM. WE ARE NOT SURE WHERE ELSE TO TURN AND SEE SO MANY OTHER COMPLAINTS ABOUT THIS ONLINE. I FINALLY DECIDED IT WAS TIME TO REACH OUT TO YOU. THANK YOU IN ADVANCE FOR ANY ASSISTANCE OR GUIDANCE YOU CAN PROVIDE. ' HI THERE ARE NO TIME STAMPS, AS IT HAS FOR THE PAST 6 MONTHS, THE SCREEN IS PERPETUALLY SLOW. I ASSUME IT IS IN THE RECORDS, WE HAVE REACHED OUT TO SERVICE MANY TIMES. WE'VE HAD THE SCREEN REPLACED, WE'VE CLEARED OUT THE MEMORY, GONE THROUGH REBOOTS AND WE STILL HAVE ISSUES. WE CAN RARELY GET TO OUR REVERSE CAMERA IN A TIMELY MANNER, AND ALL FEATURES ACCESSIBLE VIA THE TOUCHSCREEN ARE UNUSABLE. OUR VEHICLE IS NO LONGER SAFE TO DRIVE. WE'VE RECENTLY GONE ONLINE AND RECOGNIZE THAT WE ARE HAVING THE EXACT SAME ISSUE AS OTHER VEHICLES. WE'VE GONE FROM THE BIGGEST TESLA FAN AND TURNED OUT 50+ PEOPLE TO THE VEHICLE, TO HAVE LOST FAITH IN THE BRAND. ESPECIALLY WITH THE SAFETY ISSUES THIS IS CAUSING US. WE HAVE GONE THROUGH MONTHS OR TROUBLESHOOTING AND REPAIRS AND IT IS STILL NOT RESOLVED. WHAT DO YOU SUGGEST FOR OUR PATH FORWARD? HOW DO WE GET THIS IN FRONT OF TESLA'S LEADERSHIP TEAM?' LEE SCHOR

NHTSA ODI 11387286

Dec 15, 2020Wheels

TIRES ARE SEPARATING INTERNALLY AFTER 27K MILES. CONTINENTAL TIRES. THIS TIRE SHOULD BE GOOD FOR 45K MILES. IT HAS NO OTHER PROBLEMS. TESLA SAYS THEY HAVE LOTS OF PROBLEMS WITH THOSE TIRES. WHEN THE TIRE HAS PROBLEMS IT FAULTS ALL THE SAFETY ISSUES OF CAR AND COMPUTER. BIG PROBLEM. ONLY ANSWER IS TO REPLACE ALL OF TIRES AND SEE WHAT WORKS.

NHTSA ODI 11383515

Nov 18, 2020Electrical system

DRIVER DISTRACTION ISSUE WHEN I BOUGHT THE TESLA MODEL X, BASIC VOICE COMMANDS WERE AVAILABLE -- E.G., TO CALL USING A SMARTPHONE, LINKED TO THE CAR VIA BLUETOOTH. THE OPERATION, AS NEW, WAS STRAIGHTFORWARD, AND MATCHED THE THEN-CURRENT MANUAL, AVAILABLE IN 2018. AS IS KNOWN, TESLA UPDATES ITS CAR SOFTWARE, &, IN FACT, MAKES IT MANDATORY THAT THE CAR'S SW BE UPDATED, OR RISK VOIDING THE WARRANTY. NORMALLY, THE NEW SW UPDATES IMPROVE THE OPERATION OF THE CAR. HOWEVER, STARTING IN DECEMBER 2019, THE SW UPDATES, & EACH TESLA 'OWNERS MANUAL' THAT CORRESPONDS, FELL OUT OF SYNC. THE MANUAL WOULD DESCRIBE FUNCTIONALITY, AND THE ACTUAL SOFTWARE, SIMPLY DID NOT HAVE THE FUNCTIONALITY. I'VE READ EACH OF THE UPDATED "MODEL X OWNERS MANUAL NORTH AMERICA", (JANUARY 2020 & OCTOBER 2020), DOWNLOADED FROM THE TESLA WEBSITE. IN EACH CASE, THE CAR FAILS TO CONFORM TO THE OPERATIONAL DETAILS EXPLAINED AT, E.G., THE OCTOBER 2020 (2020.44) MANUAL, PAGE 53. ON THAT PAGE, TESLA EXPLAINS, TWICE, THAT A WAY TO ACTIVATE A VOICE COMMAND, IS TO 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. PRESS THE VOICE COMMAND. TWICE, ON THE SAME PAGE 53, TESLA WRONGLY INSTRUCTS THE DRIVER TO 'TAP THE VOICE BUTTON AGAIN' OR 'PRESS AGAIN'. IN HUNDREDS ATTEMPTS TO MAKE THE MODEL X TO RESPOND TO 'BOOKEND' PRESSES OF THE VOICE BUTTON, IT HAS FAILED TO OPERATE IN THE MANNER DESCRIBED IN THE MANUAL, SINCE DECEMBER 2019. HOWEVER, THE CAR DOES RESPOND TO THE FOLLOWING SEQUENCE OF INPUTS, WHICH THE MANUAL ALSO DESCRIBES: 1. PRESS THE VOICE BUTTON; 2. STATE THE VOICE COMMAND, E.G., "CALL JOHN DOE" 3. WAIT, UP TO 5 SECONDS ...CONTINUED IN ATTACHEMENT

NHTSA ODI 11375268

Oct 15, 2020Electrical systemElectronic Stability Control (esc)Engine

TESLA MODEL X DIES TWO TIMES. 1) AT APX 1K MILES (WITHIN 3 MONTHS OF NEW PURCHASE OF NEW VEHICLE, 1ST OWNER), IT DIED ON FREEWAY WITH NO POWER AND STOPPED. DUE TO SPACING FROM THE REAR CARD, NO ACCIDENT OCCURRED AND HENCE NO FATALITY. TESLA SERVICE CENTER FOUND NOTHING WITH THIS ISSUE. NO RESOLUTION ON DIAGNOSIS AND OR DID NOT CARE SAFETY OF THE DRIVER AND PASSENGERS. 2) AT 9K MILES IDENTICAL ISSUE BUT WITH AN ADDITIONAL ISSUE OF MODEL X GOING IN FORWARD DIRECTIONS WHEN IT SHOWED REVERS ON THE INSTRUMENT PANEL. EVERYTHING IN CAR WAS FROZEN ONLY OPTION WAS FORWARD DIRECTION AT LOW SPEED BUT WITH REVERSE MODE SIGN!! I HAD NOT OTHER CONTROL OVER THE TESLA MODEL X. I HAVE TAKEN VIDEO AT THIS TIME FOR AN EVIDENCE. TESLA STATES THAT THEY DID NOT FIND ANY ISSUE AND DOWN LOADED DISPLAY DRIVER AGAIN!! I FIND IT AN EXCUSE AND TESLA DOES NOT UNDERSTAND SERIOUSNESS IN SAFETY ISSUE. ME AND FAMILY IS AFRAID TO DRIVE THIS CAR AFTER TWO INCIDENTS.

NHTSA ODI 11364590

Sep 7, 2020Wheels

FOR 2-3 WEEKS, THE VEHICLE'S RIDE HAS SHUDDERED AND WOBBLED, FROM 1-70 MPH. THE WOBBLE AFFECT IS PARTICULARLY NOTICEABLE WHEN MAKING TURNS, FROM 5+ DEGREES. THE VEHICLE FEELS AS THOUGH A TIRE HAS BEEN BLOWN, BUT THE TIRE SENSORS DO NOT INDICATE ANY TIRE PRESSURE ISSUES. WE HAVE TAKEN THE VEHICLE TO THE MANUFACTURER'S SERVICE CENTER, THINKING INITIALLY THAT THE PROBLEM WAS DRIVETRAIN RELATED. HOWEVER, THE SERVICE CENTER HAS NOTIFIED US THAT THE PROBLEM LIES WITH BOTH REAR TIRES HAVING ISSUES, BOTH INTERNAL SEPARATION AND INTERNAL BUBBLES. THE SERVICE CENTER HAS NOTIFIED US THAT WE MUST PAY FOR REPLACEMENT OF THESE TIRES, WHICH ARE THE VEHICLE'S ORIGINAL TIRES WITH APROX. 25,000 MILES. ALL RESEARCH WE CAN FIND ON INTERNAL SEPARATION AND INTERNAL BUBBLES INDICATES A MANUFACTURING DEFECT. WE ARE GRATEFUL THE ISSUE WAS DISCOVERED BEFORE AN ACCIDENT OCCURED, BUT WONDER WHY THE CONSUMER IS ASKED TO PAY FOR WHAT APPEARS BY ALL OF OUR RESEARCH TO BE A MANUFACTURER'S DEFECT. SHOULDN'T THE VEHICLE'S MANUFACTURER ALSO BE AWARE OF THIS? AND IF SO, WHY WOULD THEY ASK THE PURCHASER OF THE VEHICLE TO PAY FOR THE REPLACEMENT OF A DEFECTIVE PART, WHETHER IT BE THE VEHICLE MANUFACTURER'S OR ORIGINAL COMPONENTS PROVIDED BY A 3RD PARTY, SUCH AS THE TIRES? WE HAVE NOT YET FINALIZED A RESOLUTION, BUT WANTED TO FILE THIS IN ORDER TO MAKE SURE THERE IS A RECORD OF SUCH TIRE DEFECTS IN CASE IT IS A COMMON DEFECT FOR SAID TIRE.

NHTSA ODI 11353496

Aug 25, 2020Suspension

HERE IS A 2018 MODEL X IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37209026?ROWNUMBER=4 DESPITE THIS BEING A LATE MODEL CAR WITH THE SUPPOSEDLY IMPROVED STRENGTH SUSPENSION COMPONENTS THE BACK WHEEL AND SUSPENSION HAS BEEN WRENCHED OFF BY THE TORQUE OF THE MOTOR THIS IS NOT COLLISION DAMAGE. IT IS BAD DESIGN AND BAD MANUFACTURING. THE PICTURES SPEAK FOR THEMSELVES. PLEASE STOP ALLOWING THESE MURDEROUS MACHINES TO SLAUGHTER EVEN MORE PEOPLE. I AM BEGGING YOU. PLEASE STOP THIS NEEDLESS SLAUGHTER. THANK YOU KEEF

NHTSA ODI 11351235

Aug 20, 2020Suspension

HERE IS A TESLA IN ITS NATURAL HABITAT (THE JUNKYARD) HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37162673?ROWNUMBER=8 THIS TIME TESLA HAS REALLY GONE THE EXTRA MILE. THE CAST MONKEY METAL STEERING KNUCKLE HAS SHATTERED AND THE WHEEL HAS FLIPPED 180 DEGREES. PERHAPS TESLA CAN DO AN OVER THE AIR UPDATE AND FIX THIS. JUST IN CASE THAT FAILS COULD YOU PLEASE ISSUE AN URGENT RECALL AND GROUND THE ENTIRE FLEET ( EXCEPT FOR ELON MUSK'S PERSONAL VEHICLE) THANK YOU KEEF

NHTSA ODI 11350517

Jul 31, 2020Seats

TL* THE CONTACT OWNS A 2018 TESLA MODEL X. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SEAT BACK WAS FRACTURED. THE CONTACT STATED THAT THE SEAT BACK FAILED TO REMAIN IN AN UPRIGHT POSITION. THE VEHICLE WAS TAKEN TO TESLA SERVICE CENTER LOCATED AT 5600 KEARNY MESA RD, SAN DIEGO, CA 92111, (858) 285-3905, WHERE IT WAS DIAGNOSED WITH NEEDING THE FRONT DRIVER'S SIDE SEAT TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BY EMAIL ABOUT OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.*DT*JB

NHTSA ODI 11342614

Jul 29, 2020Electrical systemLights

I AM FILING A COMPLAINT AGAINST TESLA REGARDING THE MCU INFOTAINMENT ON THE MODEL X. MY VEHICLE IS 2 YEARS OLD AND BEGAN TO SUFFER MCU FAILURE AFTER UPGRADING TO TESLA'S HW3. THE MCU FAILURES HAS RESULTED IN SEVERE LAG, LOW VEHICLE STARTUP. VEHICLE START UP HAS TAKEN ANYWHERE FROM 10 MINUTES TO 20. RECENTLY, A FAMILY MEMBER WAS REQUIRED TO BE DRIVEN TO THE HOSPITAL. DUE TO THE MCU CAUSING MY BEHAVE SLOWLY, 911 WAS REQUIRED TO BE CALLED FOR AN AMBULANCE. THE MCU FAILURE IS SEVERELY EFFECTING MEDICAL EMERGENCIES. TESLA SHOULD UPGRADE ALL MCU 1 VEHICLES TO THE MCU 2 FOR FREE. .

NHTSA ODI 11342008

Jun 24, 2020Body & structure

MY TESLA MODEL X FALCON WINGS DO NOT OPEN AT TIMES. THEY SENSE AN OBSTRUCTION WHEN THERE IS NONE. MY KIDS HAVE BEEN STUCK IN THE CAR BECAUSE THE DOORS DO NOT OPEN. I HAD TO CRAWL THROUGH THE TRUNK TO GET MY KIDS OUT OF THEIR CAR SEATS. THIS OCCURS WHEN THE CAR IS PARK/NOT IN MOTION. *TR

NHTSA ODI 11330562

Jun 20, 2020Suspension

2018 MODEL X IN JUNKYARD. HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+X/VID-42705525 BACK WHEEL GONE WHOMPY. THAT'S IT. SORRY TO DISTURB YOU WHILE YOU ARE SLEEPING. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11329845

Apr 1, 2020

AUTOPILOT SYSTEM WOULD NOT WORK FROM THE MOMENT IT LEFT THE LOT BRAND NEW. THE WARNINGS ON THE FORWARD CLUSTER DISPLAY LOWER CENTER STARTED OUT DISPLAYING "SURROUND VEHICLE DISPLAY LIMITED" THEN CHANGED TO DISPLAYING "AUTOPILOT FEATURES LIMITED". NEVER HAD THE CALIBRATION IN PROGRESS DISPLAYED WHILE DRIVING OFF THE LOT. IT WAS TAKEN TO THE TESLA SERVICE CENTER IN VIENNA, VA TO ADDRESS DUE BILL ITEMS. AFTER 2 WEEKS AT THE TESLA SERVICE CENTER IT WAS DETERMINED THAT A WIRE IN THE HARNESS LEADING TO THE RIGHT B PILLAR WAS DAMAGED. A WIRE WAS ADDED OUTSIDE OF THE HARNESS TO REPAIR IT. REQUEST TO HAVE THE HARNESS REPLACED WERE DENIED AND NO ASSURANCES IN WRITING FROM TESLA THAT THE REST OF THE HARNESS WAS FREE OF ANY DAMAGE. I NEVER HAD A "CALIBRATION IN PROGRESS" RETURNING THE VEHICLE HOME. IS THE AUTOPILOT FUNCTION CALIBRATED? WE HAVE THE FULL SELF DRIVING PACKAGE. INSPECTION OF THE WORK ACCOMPLISHED BY TESLA I DISCOVERED THE ANCHOR BOLT, ANCHOR BOLT CAP MISSING AND A COUPLE OF CLIPS BROKEN ON THE TRIM PANELS.

NHTSA ODI 11319923

Mar 26, 2020Speed controlCrash

THE CAR SUDDENLY ACCELERATED ON ITS OWN AS I WAS SLOWLY ENTERING A PARKING SPACE IN A SUPERMARKET PARKING LOT AND HIT THE CAR THAT WAS PARKED IN THE SPACE IN FRONT OF ME.

NHTSA ODI 11319392

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Working with the data? Download all 141 complaints as CSV · fetched from NHTSA July 22, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2018 Tesla Model X P90d verdict →