What 2,489 owners told NHTSA about the 2018 Ram 2500 Regular Cab

Recently the radio and display system in the vehicle stopped working properly. It was basically ghosting all commands. It could not be controlled by knobs, touch screen or voice command. the dealer stated that the screen delaminated and was causing the issue. This is a safety concern because the radio was calling 911 randomly and I was unable to stop it, it was turn on and off features in the vehicle. It's very dangerous. there is a wide know problem for these delaminating screens and this should be recalled and fixed.

NHTSA ODI 11702453

My ABS module has an active recall. I have replaced brakes and rotors in the front and rear. I have had to resurface my rear rotors due to the issue. My breaks are locking up and causing issues. I can't back up my trailer without my breaks locking up. The recall has been active for almost a year without a resolution. This problem is unsafe and people's lives are at risk. Something needs to be done. I can't even buy an aftermarket updated part to fix this issue. Thank you!

NHTSA ODI 11701419

My vehicle has a recall for a an ABS control module which affects, the ABS system, traction control, and cruise control system. The cruise control system will randomly turn off when the vehicle is at highway speeds causing a momentary struggle to keep control of the vehicle. The driver information display in the gauge cluster will randomly flash an error message with an audible "ding" which is highly distracting while driving. At times, this warning flashes every 3-5 seconds and lasts for 10-30 minutes at a time making it very difficult to concentrate on driving the vehicle. The traction control system fails when the message flashes which has been a problem on wet roads. The dealership has acknowledged the recall of the ABS module multiple times and indicated the manufacturer has not made a fix available for nearly a year. The issues with my vehicle are becoming more apparent and frequent every week. This is the second Ram 2500 I have owned that experienced a failure of the ABS module. I began to notice the issues with this vehicle in July of 2023 and the frequency has dramatically increased in recent months.

NHTSA ODI 11699819

The contact owns a 2018 Ram 2500. The contact stated that while driving at undisclosed speeds, the traction control and cruise control failed to operate as needed. The alert for the ABS was inoperable. The contact stated that several unknown warning lights were illuminated on the instrument cluster. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The vehicle was taken to the local dealer, where it was diagnosed with a failed HCU, and the pump and the control unit were replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was contacted on two occasions and informed that there was no time frame for the repair. The failure mileage was approximately 72,205.

NHTSA ODI 11699852

The 8.4 inch Uconnect touch screen is delaminating. This allows constant changes of most functions of the truck. Heating/defroster, radio, clock, Navigation etc all keep changing/beepinf/alerting on there own due to the defective u connect screen. This is very distracting and dangerous to drive status. The U connect keeps asking for the drivers attention. Constant changes and beeps to get the drivers attention and make selections on the U connect screen creates a crash risk. CHRYSLER knows this is an issue and will not do a voluntary recall. There is a class action lawsuit due to owners facing financial and safety risks. The truck is a 2018 Ram 2500 with only 16,000 miles. Stored in a climate protected building. There are many forums discussing this issue. 2018 Dodge/Ram products are well known for this safety defect.

NHTSA ODI 11694856

Experiencing persistent ABS and Anti skid lights flashing on dash board along with persistent dinging, which has become very annoying. Took the vehicle to my nearest Ram dealership and they ran a diagnostic on it and told me that it was a faulty ABS/HCU causing the problem, but that there were no parts available to repair it. They said they would call and schedule an appointment to have it repaired as soon as the parts become available. I don’t know if I can wait much longer, as the constant dinging is very upsetting to my wife, who normally drives the truck.

NHTSA ODI 11691376

The ABS and and electric circuit lights came on, on the dash. Then a week later my Transmission started acting up. I had it into the shop and they are saying the 2 are related. They have given me the paperwork showing how the code that comes up is from the recall and the paperwork showing it can trigger the transmission control module. The manufacturer made the recall back in December of 2024. They have yet to come up with a fix. Now we have a none drivable truck that has to sit until they find a fix. I am still making payments on this vehicle and they have nothing to say. We are almost coming up on a year, where is the liability?

NHTSA ODI 11688644

First, I was not involved in an incident or accident with my vehicle. My concern is for my safety in the future while driving this vehicle. My RAM 2500 Power Wagon has a safety recall C4B/NHTSA 24V-896 for the brake system but there are no parts available to fix it. I currently have an ABS caution light with a "Service Electronic Braking System" and "Service Automatic Braking System" that constantly flashes and dings at random. I took my vehicle in to my local dealership and they told me there are no parts available and they were unable to fix the ongoing problem. I asked if my vehicle was safe to drive and they told me they cannot legally tell me if it is safe or not. There is no way forward to fix my vehicle and I haven't received any information other than "we are waiting on parts". With this being a safety issue, I would expect a loaner vehicle of a similar make and model. I do not feel it is safe to continue to drive my truck with these warning lights associated with an active safety recall. I am looking for advice or some help with this issue.

NHTSA ODI 11684537

The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds, the trailer brake control failed to operate as needed while hauling a trailer. No warning light was illuminated. The contact diagnosed the vehicle with a trailer brake module malfunction. The contact was informed that the trailer brake module needed to be replaced due to low-voltage failures. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000.

NHTSA ODI 11682904

While operating my 2018 Ram 2500, the Hydraulic Control Unit (HCU) failed suddenly and completely, causing the loss of: Anti-lock Braking System (ABS) Electronic Stability Control (ESC) Traction Control This failure occurred without warning, creating an immediate risk of accident. The dashboard illuminated warning lights indicating system failure. The most recent diagnostic, performed by Einspahr Auto in Brookings, SD confirmed that the HCU requires replacement. Previous incidents with the vehicle involved intermittent failures of the same systems, indicating a persistent and unresolved safety defect. The dealer has not indicated when a permanent fix will be available. Due to the ongoing safety risk and extended timeline for repair, I am requesting a manufacturer buyback at this time. Stellantis has not provided any acceptable fix which does not impose financial hardship while the vehicle remains unsafe. Impact / Safety Concern: -The vehicle cannot be safely driven. -Significant risk of injury or property damage due to failure of critical braking and stability systems. Requested Action: I request federal oversight and that Stellantis provide a permanent remedy, including: -Manufacturer Buyback – Repurchase of my current 2018 Ram 2500 at 120% of the current market value; or -Manufacturer Replacement – A comparable vehicle with no unremedied recalls, free of the defect, and without additional cost Legal Assertion: I am submitting this complaint in good faith under 49 U.S.C. §30166 and related federal safety defect statutes. Service Diagnostic Link: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11682117

My HCU has failed and now I don't have anti-lock braking, electronic stability control, traction control, or cruise control. I have contacted Mopar and two Ram dealers in my area but they just tell me there is no remedy. This has been going on since December of 2024.

NHTSA ODI 11679784

KEEPS FLASHING ABS. IT SOUNDS A BING NOISE THE WHOLE TIME I DRIVE IT. SINCE I DRIVE OVER 2 HOURS A DAY IT IS REALLY FRUSTRATING AND 5 HOURS ON THE WEEKEND. ALSO, THE RADIO CUTS OUT ALL THE TIME WHEN THE ABS IN FLASHING THE AIR CONDITIONING OR HEAT GOES FULL BLAST WHEN THE ABS IN FLASHING AND BINGING. HOW CAN YOU NOT HAVE A FIX FOR THIS YET! I PAID A LOT OF MONEY FOR THIS TRUCK AND IT IS THE BIGGEST [XXX] RIGHT NOW!!! I REALLY WANT AN ANSWER ASAP!!! BEFORE I HIRE AN ATTORNEY TO SUE CHRYSLER/DODGE. [XXX] CUSTOMER [XXX]INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11679123

In early December my 2018 ram 2500 was giving error messages to service anti-lock braked and service Electronic brake system. On December 19, 2018 I took the Ram to the dealer and the cause was the HCU-ICU stating internal electrical failure. They installed a new (Control unit HCU - brake- anti-lock module. It was fine until October 2024 when the same errors (service Anti- lock brakes / Service electronic brake system.) I received a RE-Call notice about the same module (HCU) having issues in November of 2024. I have called the dealership and they have not received a remedy (parts) to fix the issue. The error messages keep coming on Saying service anti-lock brakes- service electronic brake system. Its July 31, 2025 and Still no remedy from the dealership. I signed up on the RAM / Chrysler / Mopar website to be notified when a remedy is parts are ready however I believe it's been too long to wait and appears Im not the only consumer waiting on one. is there any way to remedy quicker I pull a travel trailer and don't want any failures although the dealer said the truck is ok to drive,

NHTSA ODI 11677621

The trailer connector behind the bumper developed corrosion on the connector pins. This vehicle has always been in Arizona. No rain snow to make this occur. While pulling my 30 ft trailer home from the mountains the trailer brakes suddenly disconnected due to the pin corrosion. Had this connector been sealed like the ones in the engine compartment, the pins would not corrode. Driving steep mountain grades pulling a 30 ft trailer now became a major safety issue. Fortunately there was no incident arising from this. The solution is simple.... seal the connector. I have read about other individuals that have the same failure.

NHTSA ODI 11676644

I have repeatedly asked the manufacturer and the dealership for a resolution to the antilock brake system failure on this vehicle. This issue has been on going for months and I have no resolution. This is Ram case management # 93024671. My last correspondence is as follows: Dear Stellantis Case Management Team, I am writing to express my profound dissatisfaction and serious safety concerns regarding my vehicle, 2018 RAM 2500. This letter follows a delayed response to my initial inquiry about the safety of my vehicle and family, which I find unacceptable. Firstly, I request an immediate and definitive anticipated release date for the crucial part that is pending. The continued uncertainty around this essential component is directly impacting my peace of mind and the perceived safety of my vehicle, my family and the general public. Secondly, I demand a thorough explanation regarding the active fault code on a manufacturer safety device within my vehicle, which your company has inexplicably deemed "normal" and stated the truck is "able to be driven." This assessment is illogical and deeply concerning. If a safety device, such as the anti-lock braking system (ABS) or a similar critical component, registers a fault code, its integrity and intended function are compromised. My fundamental question remains unanswered: If a safety system with a fault code is considered "normal" and safe, then why are such sophisticated safety features like anti-lock brakes installed in the first place? If their compromised state is acceptable, why not simply remove the entire system? This reasoning fundamentally contradicts the purpose of vehicle safety design and creates an unacceptable risk for myself and my family. I gave them 7 business days to respond- there has been no movement.

NHTSA ODI 11673952

Brakes went out abs/traction control/tpms lights on. Brake pedal goes to floor 50% of the time. Have to downshift and use engine brake to stop.

NHTSA ODI 11673067

The backup camera is intermittent and faulty at times.

NHTSA ODI 11659238

The contact owns a 2018 Ram 2500. The contact stated that the vehicle failed to start as intended. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 100,000. VIN tool confirms parts not available.

NHTSA ODI 11650787

HCU has failed on my truck back in July of 2024 it was impossible to find a replacement part got a recall letter on November had abs track control, and cruise control loss repeated dinging sounds to service ABS and electronic brakes and most recently you can hear the brake pads slightly rubbing on rotors and can feel a little bit of resistance while driving down the road

NHTSA ODI 11650490

Hello, I received my recall notice cb4 hcu component and in my notice it said my truck has already been fixed. My truck has not been fixed and I called fca 10 or 12 times about the issue and I have received 10 or 12 different answers and they still haven't fixed my notice on the recall. What else can I do to get the issue fixed. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11646134

The GPS on the Uconnect radio has failed and the map, compass, and clock do not work. This is a know problem on this radio. The radio loses the ICCID number and the STAR TSB says to replace the radio. The issue is when I travel somewhere and need a map, now I have to look at my phone while driving. This is just as bad as texting. The Ram customer care says the TSB for this issue covers other vehicles but not the RAM truck. The cost to replace the radio is very expensive and I cannot afford to replace it. RAM truck will not help me out. What can be done about this issue. Lots of RAM truck owners are experiencing this issue. The issue started when my truck has about 3900 miles on it. The dealer in the Wasilla AK location was not able to troubleshoot this issue because they were short staffed. I finally decided to take it to another dealer located in Anchorage about 50 miles away.

NHTSA ODI 11643680

ELECTRICAL BRAKE FAILURE WARNING

NHTSA ODI 11642025

I have received an "Important Safety Recall" issued for my vehicle. In the notice, it states that "The loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning." I have contacted the dealership as well as RAM offices with no answer other than that the part is not available. As a safety issue, this is unacceptable. Please know that legal representation will be sought out.

NHTSA ODI 11641813

WHILE OPERATING VEHICLE THE ABS AND TRACTION CONTROL LIGHTS WOULD FLASH ON AND OFF AND MESSAGE SERVICE ANTI LOCK BRAKE SYSTEM. THEN SERVICE ELECTRIC BRAKE SYSTEM WOULD FLASH AND BEEP IN MESSAGE CENTER. AFTER FLASHING ON AND OFF MULTIPLE TIMES THE MESSAGES SELF CLEARED AND LIGHTS WENT OUT. DURING THIS IT IS HARD TO CONTROL THE TRUCK. CRUISE CONTROL NOT WORKIING EITHER.

NHTSA ODI 11635468

Hydraulic brake unit failure. yes part is still available for inspection as it is still n the vehicle. I was driving to work at 21:30 hours on 1/1/2025 on a snow covered road. I gently applied the brakes and my truck went into a spin. I was going 25 mph. the abs unit failed and there was no pulsating in the brake pedal and rear brakes locked up sending the truck into an uncontrollable spin. my front left driver side of the vehicle then struck the jersey barrier and vehicle did continue to spin and then struck passenger rear side of the vehicle on the jersey barrier. currently has $17k in damages to the vehicle. I was not injured at the time but currently experiencing lower back pain. there was no lights or warnings on dash until immediately after the collision. I had the ABS HBU replaced a few months back and was told the new unit was part of the old stock and would most likely fail. which it did. unfortunately i am one of the people in this world who could not afford to not drive my vehicle as the truck was $70k new and i still am currently driving it due to not being able to afford to replace it of park it and rent a vehicle. The HBU has been a known issue in these trucks for the passed year and they just issued a recall on 12/08/2024. this problem was first noticed on 05/08/2024. was taken to dealer shortly afterward and was told that these are known to fail and currently no remedy to the issue. as of 01/07/2025 there is still no remedy or time on when parts are available for replacement.

NHTSA ODI 11634752