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What 9 owners told NHTSA about the 2018 Mercedes-benz Sprinter 3500xd Crew Van

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (9)Brakes (3)Speed control (2)Body & structure (1)Electrical system (1)Electronic Stability Control (esc) (1)Engine (1)Fuel System, Diesel (1)Lights (1)Stability control (1)Steering (1)

1 of 9 complaints match · Electronic Stability Control (esc) · clear filters

Sep 28, 2021SteeringElectronic Stability Control (esc)

The contact owns a 2018 Mercedes-Benz Sprinter 3500. The contact received a recall notification for NHTSA Campaign Numbers: 20V663000 (Steering) and 21V042000 (Electronic Stability Control) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact contacted Mercedes-Benz of Westminster (10391 Westminster Blvd, Westminster, CO 80020) confirmed the first dealer’s information. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11434749

Working with the data? Download all 9 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2018 Mercedes-benz Sprinter 3500xd Crew Van verdict →