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What 13 owners told NHTSA about the 2018 Mercedes-benz Sprinter 2500 12 Passenger Van

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (13)Speed control (4)Steering (3)Transmission & drivetrain (3)Body & structure (2)Electrical system (2)Seat belts (2)Engine (1)Engine & cooling (1)Lane Departure (1)Suspension (1)

1 of 13 complaints match · Suspension · clear filters

Apr 22, 2020SuspensionTransmission & drivetrainBody & structure

SINCE SEPTEMBER OF 2019 WITH AROUND 4500 MILES ON THE VEHICLE, LOOSE BOLTS WERE FOUND THAT HOLDS UP FUEL TANK. SEVERAL DRIVESHAFTS (AKA PILOT SHAFTS) FAILED AND WERE REPLACED. THE REAR DIFFERENTIAL FAILED AND WAS REPLACED. SEVERAL TIRES HAVE BEEN REPLACED. THIS VEHICLE VIBRATES AT HIGHWAY SPEEDS. MERCEDES BENZ HAS MADE SEVERAL ATTEMPTS OVER 80 DAYS TO CURE THIS VIBRATION PROBLEM. PHOTOS WERE SENT TO THE SERVICE MANAGER AT WAGNER MERCEDES BENZ ON 10/2/2019 SHOWING LOOSE BOLTS WHICH THEY SECURED FUEL TANK. THE VEHICLE CURRENTLY HAS 7400 MILES ON IT. I HAVE NOTICED RECALLS ON THE SPRINTER VANS BUILT AROUND THE SAME TIME WITH SIMILAR PROBLEMS. IT COULD BE POSSIBLE THAT THIS VEHICLE FELL THROUGH THE CRACKS.

NHTSA ODI 11321880

Working with the data? Download all 13 complaints as CSV · fetched from NHTSA July 14, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2018 Mercedes-benz Sprinter 2500 12 Passenger Van verdict →