Home · 2018 Mercedes-benz Sprinter 2500 12 Passenger Van · Complaints
What 13 owners told NHTSA about the 2018 Mercedes-benz Sprinter 2500 12 Passenger Van
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
2 of 13 complaints match · Seat belts · clear filters
Dec 9, 2022Seat belts
The driver's side seat belt is slow to retract or doesn't retract at all. Started back in May 2022, one month after the warranty expired with less than 20k miles on it. Originally, Mercedes Benz of El Cajon said they would fix, then declined. We called MBUSA and opened a ticket 2-33281290644 and they said set up the same repair with another local dealer and give them this ticket number. We did and after several delays by the second dealer, Mercedes Benz of San Diego, we were told MBUSA denied the warranty claim and that they could only fix it if we paid $749.49 which includes $298.80 for Labor, $418.27 for parts and $32.42 for taxes. This seems out of line and we are now more than 6 months away from the original complaint. No one doubts the problem of a bad seat belt, they just don't want to cover the repair. The mechanism to adjust the seat belt up and down is also broken, but I'm told that is not difficult to fix as they replace the belt.
NHTSA ODI 11496820
Feb 24, 2020Seat belts
THE SEAT BELT BUCKLE RECEIVER ON THE DRIVER SIDE BREAKS VERY FREQUENTLY. THE CABLES ARE VERY THIN WITH SMALL GAUGE STRANDS SO THE STRANDS SHEAR AT THE INTERNAL MOUNT POINT ONE BY ONE UNTIL THE ENTIRE CABLE BREAKS. THIS HAPPENS OVER THE COURSE OF SEVERAL MONTHS. THIS VEHICLE IS A DELIVERY VAN AND THE SEAT BELT IS BUCKLED ON AND OFF MANY TIMES. WE HAVE 20 OF THIS TYPE OF VEHICLE AND IT IS HAPPENING ON MANY OF THEM.
NHTSA ODI 11311159
Working with the data? Download all 13 complaints as CSV · fetched from NHTSA July 14, 2026