What 1,793 owners told NHTSA about the 2018 Jeep Wrangler 4-door 4xe

The instrument cluster display in my 2018 Jeep Wrangler Sahara has failed. The display is either blank or nonfunctional, preventing me from viewing critical vehicle information and safety warnings while driving. This failure affects my ability to monitor engine temperature, fuel tank capacity, warning messages, fault indicators, and other important vehicle operating information. As a result, I may not be alerted to potentially dangerous conditions such as engine overheating, low oil pressure, charging system failures, or other safety-related issues. I am aware that Jeep has issued recalls involving instrument cluster defects on certain Wrangler vehicles, but my VIN is not included in the recall. The symptoms of my vehicle appear similar to those reported in recalled vehicles. Because the instrument cluster is a primary safety component used to communicate vehicle warnings and operating conditions to the driver, I believe this defect presents a safety risk. I am submitting this complaint so the issue can be investigated and to determine whether additional vehicles should be covered.

NHTSA ODI 11750046

The contact owns a 2018 Jeep Wrangler. The contact stated that upon starting the vehicle the instrument panel would not illuminate, due to the failure, no warning lights were illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was advised that the instrument panel was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered no assistance as the vin was not allocated to a recall. The failure mileage was 50,000.

NHTSA ODI 11750047

What component or system failed or malfunctioned, and is it available for inspection upon request? Jeep started on fire and is still at a tow yard in Belchertown, MA How was your safety or the safety of others put at risk? The Jeep started on fire while I was driving. I pulled over as the engine was smoking and then it burst into flames while I was still inside. Has the problem been reproduced or confirmed by a dealer or independent service center? Not that I know of. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, we gave permission for our insurance agency and Jeep to inspect the burned out vehicle. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? While I was driving, the engine temp and coolant warning lights shot way up and then the engine began to smoke. I pulled over and before I could exit the vehicle, fire was coming into the cab through the air vents.

NHTSA ODI 11745771

My electronic instrument panel went completely out. I could not tell my speed, amount of gas, mileage, or anything else. This happened suddenly and without any warning.

NHTSA ODI 11741084

Defect in the instrument panel cluster (IPC) that can cause it to go blank or fail entirely. Screen is completely blank which makes it impossible to monitor or see any warnings for vehicle with it being an electrical dash. There is a safety recall on 2018-2024 Wranglers, but for some reason my VIN does not populate on the recall when I have a 2018 Wrangler. This has caused me not to be monitor oil life, fuel, and see check engine notifications. NHTSA Recall Number: 24V‑652 for year model 2018–2024 Wranglers (and 2020–2024 Gladiators)

NHTSA ODI 11739012

I bought this vehicle used in 2022 from CarMax. According to Jeep (Stellantis) Co. multiple recalls were fixed by the previous owner, but the patch available for 2018 Jeep Wranglers was not done. In 2024 my iphone and Mac laptop were hacked and shortly after I began having problems with my 2018 Jeep Wrangler. My alarm system started going off while I was in my home without touching or being near the FOB. When I used my FOB to unlock the doors, they would lock back before I could open the door. I was unable to use the push button start for a few minutes up to 15 minutes and in 2025 I was unable to use the push button at all on most days. I had to research a work around to be able to start my Jeep and even after that depending on the day, it takes several seconds to minutes to start it this way. On 2 different occasions as I was driving, I had no control over my steering for approx. 10 seconds. I held on to the wheel and slowed down. The control returned and I was able to drive home. I researched and found out that 2014-2018 had reports of hacking and the hacker taking control of the vehicle in multiple ways including steering, brakes, alarm system, and hacking FOB. My radio has been turned off and the stations changed. One of my FOBs was tampered with, including switching the lock and unlock button's capability, panic button was disabled, and now the FOB does not work at all. There is a loud grinding noise behind my glove box that can be heard at different times including when Jeep is turned off. Loud noises that sound like a rock hitting the window happen randomly to my front windshield, driver and passenger windows happens multiple times while I am driving and when vehicle is turned off. I took Jeep to a trusted mechanic and was told there was no way to tell and it would be better to just sell it. After I moved, I didn't experience these problems for a while, but am experiencing them again. I am concerned for my safety and anyone who may be a passenger in my Jeep.

NHTSA ODI 11738632

The instrument cluster went black when I was driving. This prevents the driver from seeing warning lights, digital speedometer, the fuel gauge and the odometer. The car was examined by my private mechanic, and he stated he could not fix it. He advised me to go to the Jeep dealership. The car was then examined by the dealership, and they stated it would need a new instrument cluster at a cost of $1600, and I was charged $250 for the diagnostic. I then researched the issue and learned that Jeep has issued 2 recalls for this exact problem which included the make, model and year of my unit. The recall dates were September 2024 and April 2026. I called Jeep's help center and they stated my particular vehicle is not eligible for the recall because of where it was made. I feel this is not a valid reason and they should honor the recall for my vehicle.

NHTSA ODI 11737095

One day out of the blue, my Jeep Wrangler received a "Service Shifter" error code. The error code threw about 40 other codes at the same time. Loss of power steering, loss of abs, engine kept revving on its own, windshield wipers turned on. While in park it felt as if it was trying to shift itself into other gears. Loss of steering while driving as well as the engine revving up and down while on the interstate. Every warning light came on and stayed on. I can let it sit for awhile and it'll drive fine for a little while until it does it all again and again. I have not taken it to a dealership yet due to all the threads on being charged $2000 and it not get fixed.

NHTSA ODI 11735563

The contact owns a 2018 Jeep Wrangler. The contact stated that while driving the vehicle or while the vehicle was parked, the instrument panel intermittently flickered and then turned blank. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System). The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

NHTSA ODI 11734653

The contact owns a 2018 Jeep Wrangler. The contact’s daughter stated that while driving at an undisclosed speed, the instrument panel became inoperable and was blank. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.

NHTSA ODI 11733678

My radio cluster has shut off, screen went dark and blank while I was driving on 3 seperate occasions within the last 60 days. While driving the steering feels a little loose, the faster I go the more loose it feels. While on the interstate driving 70 mph my Jeep will not run straight, it kinda drifts back and forth and I am continuously having to correct it in order to stay in my lane. Not sure what is causing it to "drift" side to side and have heard of some Jeep Wranglers having death wobbles has me concerned of whether mine is going to do it.

NHTSA ODI 11732064

The contact owns a 2018 Jeep Wrangler. The contact stated that while driving at an undisclosed speed or while starting the vehicle, the instrument panel was inoperable. The contact stated that the instrument panel failed to illuminate and remained blank. The vehicle was taken to an independent mechanic, where it was diagnosed with instrument cluster failure. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

NHTSA ODI 11730824

Numerous lights flash on dash-engine fan turns on high speed, coolant temp stops reading, check engine light comes on, unable to accelerate. Pull over but will not turn off. From what I’m reading it’s the CAN bus module and from what I’m finding on this site Jeep has many electrical failures but can’t fix it? Jeep should do what’s right and stand behind its product.

NHTSA ODI 11729634

The electronic part of the dash stopped working. This has been an issue on many jeeps of this year with no recall to get it repaired

NHTSA ODI 11728604

CAN Bus is failing and giving me issues! Power steering stops working, auto stop start fails, I was taking off at an intersection and my vehicle lite up like a Christmas tree and would not shift out of first gear causing me to pull off the road at a dangerous spot.

NHTSA ODI 11722596

While driving the instrument panel goes dark or blacks out completely it happens randomly, but often

NHTSA ODI 11720933

The contact owns a 2018 Jeep Wrangler. The contact stated that while her son was driving approximately 70-75 MPH, the vehicle stalled. The check engine and traction control warning lights were illuminated. Upon research, the contact associated the failure with NHTSA Campaign Number: 18V524000 (Electrical System). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 138,000.

NHTSA ODI 11720094

Emergency break lever/pull tab gets stuck Vehicle failed to start several times causing tows Vehicle steering is loose and dangerous Steering is hard to control on a bump uneven payment or snowy rainy weather conditions . Wheel is loose can’t teach my teenager how to drive in this to dangerous even for me

NHTSA ODI 11718750

This is a follow-up to NHTSA Complaint Number 11684726, submitted to provide additional information after the dealer diagnosis confirmed the defect. My 2018 Jeep Wrangler Sahara has experienced a complete Instrument Panel Cluster (IPC) failure, which has been diagnosed and confirmed by an authorized Jeep dealership. The instrument cluster remains blank during vehicle operation and is available for inspection upon request. As a result, I cannot view critical safety information including the speedometer, fuel level, warning lamps, turn signals, and other required driver displays. This creates a significant safety risk, as I am unable to monitor vehicle speed or receive warning indicators while driving. The vehicle has also experienced related electronic failures consistent with network communication disruption, including loss of the center infotainment display, radio failure, and HVAC malfunction with the defroster stuck in full operation and unresponsive to controls. Stellantis has declined repair assistance despite dealer confirmation. This failure mode is consistent with Recall 24V-652, which identifies internal instrument cluster failure resulting in blank displays. However, my VIN is not currently included in the recall population. Given the confirmed failure and safety impact, I respectfully request NHTSA review whether additional VIN ranges, including my vehicle, should be included. [XXX] [XXX] [XXX] Vehicle: 2018 Jeep Wrangler Sahara VIN: [XXX] Stellantis Case Number [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11718473

My 2018 Jeep Wrangler Sahara is experiencing a complete and permanent failure of the instrument panel cluster, which has gone entirely black. This is the exact safety defect described in Recall 24V-652 (Jeep Recall Code 30B), yet my VIN is currently being excluded from coverage. This is a severe safety hazard as I have suffered a total loss of critical safety information; I cannot see my vehicle speed, fuel level, engine temperature, or any vital warning lights while driving. This defect leaves me unable to monitor the vehicle's operation, significantly increasing the risk of a crash or being stranded, and a local dealership has quoted me thiusands to repair this known manufacturing defect. I am requesting that the NHTSA investigate why my vehicle is excluded from this recall despite exhibiting identical hardware failure symptoms.

NHTSA ODI 11714713

The contact owns a 2018 Jeep Wrangler. The contact stated that while driving approximately 55 - 65 MPH, the instrument panel suddenly failed to illuminate, then completely went black. While attempting to fix the failure, an image of the type of vehicle was displayed, and the instrument panel illuminated intermittently. Over time, the instrument panel only illuminated with a blue light but failed to display the temperature, mileage, and other necessary safety information. The contact became aware of NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The dealer was contacted and confirmed that the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

NHTSA ODI 11709591

My 2018 Jeep Wrangler Unlimited has experienced repeated no-start failures and electrical/CAN-bus communication issues. The vehicle has intermittently failed to start and ultimately became completely inoperable. Due to the electrical failure, the vehicle was towed to an authorized Jeep dealership on June 8, 2025. Despite remaining in the dealership’s possession for several months, no diagnostic testing or repairs have been completed. The electrical failure prevents safe and reliable operation of the vehicle and poses a risk of being stranded without warning. As of December 2025, the vehicle remains inoperable and unrepaired.

NHTSA ODI 11707274

Dash cluster will go blank upon starting. This has happened every few weeks since I bought it in Nov 2019. Reported to local dealership in ealry 2020, but when you turn off Jeep, the next time it restarts, everything looks fine and they could not reproduce the problem at the dealership and had no answers as they had not seen it before, as no codes were being given. I never went back since i was told they had no answers. When it happens, you are driving blind-No digital speedometer, warning lights or gas gauge when it happens. Now the most recent issue, the security system light comes on randomly upon starting. Also have to push start button more than once to get it to actually start, so this could be different issues. A recall for the cluster finally came out last year i think, but my Jeep was not on the recall list even though it DOES have the problem and has had it for years. Would love some help or guidance!

NHTSA ODI 11705512

When shifting into reverse, the rear camera feed would not appear on screen. I tried shifting into other gears and back into reverse multiple times, and it did not appear any time the vehicle was in reverse. The gear indicator did show that the vehicle was in reverse. The display for the rear parking sensors did appear on the instrument cluster, but there were no obstacles at the time, so I do not know if the sensors or the rear cross traffic warning were functioning as intended. I did not observe any other warnings or symptoms of a problem. This issue only persisted for one drive cycle. I drove home without the rear camera that day, and the next time the car was started, the rear camera feed was working again. Since it has worked ever since, I have not had anyone inspect the vehicle about this problem. I did not feel that my safety was at risk, and to my knowledge, there were no people nearby exterior to the vehicle when the camera feed was malfunctioning. However, my visibility to the rear was impaired, and had someone been near the rear of the vehicle while I was reversing, their safety would have been at risk.

NHTSA ODI 11703669

Unknown, but when I attempted to accelerate onto a highway, and the engine threw the check engine light along with the electric throttle light and the traction control system. The battery was still show 14.3volts, the oil pressure was in range and the temperature of the engine was normal. The vehicle wouldn't go faster than about 20-25mph with out shifting hard and or the RPMs rev high to shift. The mechanic said both batteries are shot and the electric mapping system maybe faulty.

NHTSA ODI 11698779