What 1,793 owners told NHTSA about the 2018 Jeep Wrangler 4-door 4xe

The instrument cluster went out on the vehicle. I cannot see my speed, how much gas, temperature of the coolant, etc... The whole instrument cluster went completely blank.

NHTSA ODI 11662641

The 2018 Jeep Wrangler has experienced intermittent situatuion of 999,999 appearing as the mileage on the odometer. If it appears, it usually resets to the actual mileage (approximately 58,500) after a short drive. There is an open recall to address this issue for the same year Jeep Wranglers, but doesn’t include my vehicle. I have taken the car into the dealer and had them escalate the issue, but Jeep refuses to address, as it was not part of the recall. Therefore, i am writing to have the criteria for that recall reevaluated, as my car has the issue yet is not a part of the recall. Please see recall - NHTSA Campaign Number: 24V652000 Instrument Panel Failure/FMVSS 101. Any assistance would be greatly appreciated!

NHTSA ODI 11662331

First it was my clutch blowing up including the transmission from underneath me while I drove down a hwy. Then it was a month later before I got it back. (I'm single, and it's my only vehicle). Once I got my jeep back the start/stop button stopped working. I had to lock/unlock with the key fob for it to start. Even with both fobs in the jeep. Now every code, 101 to be exact) is being thrown out of nowhere. Every light goes off, the wipers start going off, the sway bar and traction control disconnects while I'm driving along with the steering wheel locking up while I'm driving down the hwy. The brakes are pulling very badky to the left and /or right. The entire thing is absolutely a death trap. I can't believe this was passed by someone who has the customers best interest for safety. I'd like to know if any of this is recalled because it's been every jeep from 2018-2021 that have this issues. Also 5th gear now vibrats pretty bad.

NHTSA ODI 11662024

ABS malfunction. Power steering and brakes go in and out of operation due to a communication error. All lights come on dash, engine light stays on. Occurs mainly when vehicle is hot during summer or above 65mph highway driving. Safety concern as vehicle power steering is unpredictable during this time. The Drive shaft locks in park and requires manual override when lights are on, but then without intervention, all the lights go away except the engine light and it runs fine. ABS modules are on back order with no ETA because this is a recurring problem for many. Once new abs module is put it, problem can be confirmed and more details can be given by auto repair services.

NHTSA ODI 11659332

INSTRUMENT PANEL CLUSTER FLICKERS ON AND OFF. NOW HAVE A BLANK SCREEN. I CANT SEE MY INFORMATION FOR THE JEEP. GAS GAUGE , NOTHING AT ALL. NOW ITS AFFECTING THE RADIO.

NHTSA ODI 11658857

INSTRUMENT PANEL CLUSTER GOES ON AND OFF. FLICKING ON AND OFF THEN SOMETIMES HAVE A BLANK SCREEN. I CANT SEE MY INFORMATION FOR THE JEEP. GAS GAUGE , NOTHING AT ALL. I USED THE FIXD APP AND SAW THAT IT WAS A RECALL ON THE PRODUCT.

NHTSA ODI 11655741

BACK UP CAMERA GOES ON AND OFF. SOMETIME IT WORKS SOMETIMES IT DONT. THIS HAPPENS WHEN I START THE VEHICAL. SOMETIME THE CAMERA IS THERE , SOMETIME ITS NOT WORKING

NHTSA ODI 11655746

I have read a lot about the "Death Wobble." It appears there has been no recall on this but I believe there have been many incidents. Almost every day that the vehicle is driven and we hit a bump in the road going between 30-45 miles the steering wheel shakes aggressively. Would you not call this a definitely a safety hazard? The second issue is the dash board reading goes blank occasionally. Unable to see the speed and or gas usage. Both issues I would say are safety issues. It appears that many Jeep owners have faced the same issues. Neither of these issues have been inspected. I don't feel that we should be responsible for the cost of the inspection. Jeep should stand behind their product.

NHTSA ODI 11655818

The radio touchscreen delaminated. Do to the delamination the screen would experience 'ghost touches' resulting in random controls being pressed. For example, At times, while driving highway speed the backup camera would activate and distract the driver and require screen input to deactivate while driving. SOmetimes 911 would be called through a ghost touch. Anything that could be pressed is possible. This is a major driver distraction and while it did not cause an injury while I was driving, it clearly is a safety hazard to take eyes off the road (and hands) when the screen is flickering with different actions. the only fix is to replace the screen by the dealership.

NHTSA ODI 11654680

The Jeeps Instrument Cluster went blank. There is nothing on the screen. No speed gauge, indication of the amount of gas, temperature, etc. This is a safety issue with speed and gas.

NHTSA ODI 11652980

The jeep screen delaminates which will cause 'ghost taps' on the screen. These ghost taps could do anything that can be changed in the vehicle while still or driving. For example, while driving at highway speeds, the rear view camera will activate on the screen causing a major distraction from driving. Additionally, anything else can happen from dailing random phone numbers, calling 911, turning the heat to high or off, changing any setting.....all while driving. Driver distraction is a major cause of accidents and a known delamination issue must be investigated. This is a common issue for certain model years of the jeeps or similar FCA cars.

NHTSA ODI 11652006

The contact owns a 2018 Jeep Wrangler. The contact stated that the instrument panel had gone blank while driving at moderate speeds. Upon investigation, the contact discovered NHTSA Campaign Number: 24V652000 (Electrical System); which the contact linked to the failure. The contact searched the VIN on the NHTSA website and discovered that the VIN was not included in the recall. Neither the dealer nor the manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 47,000.

NHTSA ODI 11649176

While driving the transmission and clutch system blew up. And I mean that in the literale sense. Sparks and a big flash. Unfortunately, I was an hour away from where I live. This caused me to have to find a way home and find a tow company that would be able to pick up my jeep on the side of the highway, tow it an hour to me. I couldn't afford that, so it was taken to the Chrysler dealership there and it was there for a month before they could work on it due to the parts having to be ordered and shipped in. Once the entire clutch system and transmission fully replaced I have to find a way to go back and pick it up. It was after hours when I finally got to it. That's when the mechanic that worked on it researched and found the recall for the transmission and clutch system because they would blow up. Just as mine did. But the next set of problems started as soon as I picked my jeep up. Pulls to the right when braking, push start won't start saying the fobs are not detected while I'm holding them in my hands. All lights on cluster go off randomly, the steering wheel locks up while I'm driving causing more danger. The traction control, sway bar will go off and on as well as the push start will not turn off. I did manage to take a short clip of this happening while I'm driving.

NHTSA ODI 11647632

After having to have my transmission and clutch system replaced because it all blew up, upon receiving my jeep back afterwards more issues have now arised. Cluster lights all light up, as well as the speed indicator doesn't work. The traction control and sway bar connection go sporadically on and off. The radio shows no signal the back up camera doesn't work, the steering wheel locks up while I'm driving and causes me to have to pull over but I can't pull off to the side because the steering wheel is locked.

NHTSA ODI 11647639

The screen to my jeep is delaminating and is almost unusable. I can't even turn the screen off now and the car will try to make SOS calls and call people from my phone. It will turn on directions automatically. I almost ran over a pedestrian because I was distracted with the screen trying to hang up from a phone call that the car automatically dialed. My [XXX] son just started driving this vehicle and I worry for his safety and the safety around him. If I almost caused a fatal car accident because of this issue with many years of experience, what will happen with a newly driver that can't handle any distractions? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11647662

The contact owns a 2018 Jeep Wrangler. The contact stated that the center of the instrument panel went black intermittently. The contact turned off the vehicle, waited for a while, and restarted the vehicle and regained instrument panel functionality. The contact became aware of NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 73,000.

NHTSA ODI 11646050

The instrumental panel started blinking two days ago and now is completely out. I'm unable to read speedometer or my gas gauge.

NHTSA ODI 11645007

Having issues with the instrument panel cluster. It intermittent flickers and has gone black several times. The issue is the same as recall 30B from Mopar. My VIN is not included in the recall even though it falls under make, model and years affected. I feel that it should be replaced due to safety concerns. This issue has happened 4 times in the last month.

NHTSA ODI 11644533

The contact owns a 2018 Jeep Wrangler. The contact stated while driving at various speeds, the instrument panel intermittently displayed the mileage, fuel gauge, and speedometer. In addition, the contact stated that the failure had progressively worsened. The vehicle was taken to a local independent mechanic where it was diagnosed and determined that the instrument panel needed to be replaced. Upon further investigation, the local independent mechanic related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 79,000.

NHTSA ODI 11643848

The contact owns a 2018 Jeep Wrangler. The contact stated that the instrument cluster went black and remained black for approximately 2 days. The failure occurred approximately 5 times within 2 weeks. The vehicle was taken to the dealer who confirmed that the VIN was not included in NHTSA Campaign Number: 24V652000 (Electrical System). The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in NHTSA Campaign Number: 24V652000 (Electrical System). The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 45,000.

NHTSA ODI 11642162

1. Electrical System: Instrument Cluster/Panel. AN Instrument Panel That Fails TO Display Critical Safety Information, Such AS THE Speedometer or Warning Lights, CAN Increase THE Risk OF A Crash. My VIN said there is no recall for this and my vehicle has this problem. 2. Blind Spot Warning becomes disabled and errors out periodically even when there are no issues with sensors and sensors are cleaned. When error occurs, the Blind Spot Warning lights remain active even when there are no objects in the blind spot.

NHTSA ODI 11640902

The contact owns a 2018 Jeep Wrangler. The contact stated that the instrument panel was inoperable. The vehicle was taken to an unknown dealer, where the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System). The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall due to the manufacturing date. The failure mileage was approximately 80,000.

NHTSA ODI 11635730

The instrument cluster panel on my 2018 Jeep Wrangler shut down in December, 2024, with no advance warning. I purchased my Jeep in March, 2019, and per my dealership, it currently has 38,488 miles. I was told that I would have to bring my Jeep and leave it with them so they could order the part and replace the instrument cluster panel. They advised the repair would be completed by 1/3/2025. When I contacted them on 1/3, I was advised that the instrument cluster was on back order and had no additional information as to when it would be received. I have received no further information from the dealership. However, I found that there was a recall by the FCA US LLC on this part which included 2018 Jeep Wranglers. I called the FCA US LLC Customer Center on 1/7/2025 and after being on hold for 90 minutes, I finally was able to speak with “Dave” and explain the issue. Although he advised that my Jeep was not recalled, he created my Case #[XXX], and advised the Specialty Department would call me within 1 business day. As of today, 1/10/2025 I still have not received any such call, nor have I heard anything more from the dealership. How am I supposed to get this fixed when nobody is able to help me?! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11635243

While driving my instrument cluster went blank, therefore not displaying critical safety driving information. There were no warning messages or alerts. It has been confirmed by an independent service center.

NHTSA ODI 11634817

The contact owns a 2018 Jeep Wrangler. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 23V116000 (Power Train). The vehicle was repaired. The contact stated that after retrieving the vehicle, the vehicle intermittently failed to start. There were no warning lights illuminated. The vehicle was towed back to the local dealer and the contact was informed that a diagnostic test needed to be performed; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

NHTSA ODI 11632079