What 685 owners told NHTSA about the 2018 Jeep Grand Cherokee Trackhawk

Three concerns: (1) the engine light is on. mechanics cannot determine why. (2) the car has trouble starting. When I park indoors, the car doesn't start. The engine turns over several times and the RPM goes all the way up, but the car will not start until the 3rd or 4th try. mechanics cannot determine why. (3) when I pump gas, the fuel pump automatically shuts off even though the gas tank is not full. So I have to hold the pump in place and use the gas gauge to determine when the tank is full. mechanics have seen this problem in other jeeps but haven't given me a reason why.

NHTSA ODI 11655171

I have been experiencing slow crank issues for months now. The vehicle will have a slow crank then start. If it does not start on the first try, it will start on the second attempt. This concerns me as I've read many complaints regarding high pressure fuel pump issues on Jeep Grand Cherokees. I am concerned about my safety especially being stranded at night time. I was told I need to change the fuel pump. I called the dealership and was also told that many Jeep Grand Cherokees have been experiencing the same issue which was fixed by replacing the fuel pump. If many vehicles are experiencing the same problem, why is this not considered a recall?

NHTSA ODI 11652601

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35 MPH, several unknown warning lights illuminated, and the vehicle started hesitating and then stalled. The vehicle was towed to an independent mechanic, and the mechanic had the vehicle towed to the dealer to be diagnosed. The contact was informed that the throttle body needed to be replaced. The throttle body wiring was replaced, and the codes were reset. The vehicle was taken back to the dealer, and it was suggested that the vehicle needed to be retested. The vehicle was repaired again. The contact stated that after retrieving the vehicle from the dealer, several unknown warning lights illuminated, and the vehicle accelerated independently while depressing the brake pedal. The contact stated that the vehicle stalled while coming to a stop. The contact made a left turn into a parking lot and the vehicle independently accelerated. The contact stopped the vehicle and had the vehicle towed back to the dealer where the vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 25,000.

NHTSA ODI 11626832

I bought a 2018 jeep grand Cherokee limited on July 1,2024. A week after owning the vehicle the jeep kept shutting off while driving on the interstate and the dash said “ put in P and push to start” none of the hazard lights came on. It just automatically shut off in the middle of traffic multiple times and when put into park and tried to restart it would take several attempts. This is unsafe and I’m lucky I did not get into an accident since the vehicle is just turning off while I’m driving on a busy highway not to mention almost getting into an accident since I’m given no warning. I dropped off my jeep at the dealership and they have had it for two weeks stating they can not find any issues with the vehicle. This is frustrating and scary and do not even feel comfortable driving a the jeep that I owned for one week. I have read several complaints in the same issue and k won’t seems to be able to find what is causing this issue.

NHTSA ODI 11604051

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while at the gas station and refueling the vehicle, the contact became aware that the pump nozzle was stopping as if the tank was full. The contact stated that fuel system warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed as a failure with the fuel tank. The contact was informed that the fuel tank needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline to report the failure. The failure mileage was approximately 82,000.

NHTSA ODI 11602676

At around 66,861 miles my car started to do a weird shaking, slowing down on highway, rattling, and missing. I brought to dealer and they stated I needed an EGR valve replacement. This was done yet the code did not reset and the problem happened again. Now, I’m told well my vehicle needs an egr cooler!??? What is this? And why was this not communicated to me before I had the work done. Also, why would this malfunction so fast. This was July 18, 2022. There are no recalls but there should be with this happening so soon? I have children and this is scary on the highway.

NHTSA ODI 11593482

Intermittent extended crank on cold starts and developed a misfire in cylinder 3 and the developed a misfire and coolant leak in cylinder 1. The dealer told me it needs a new engine due to internal engine failure. Codes p0303 and p0300. Engine only has 62,000 on it.

NHTSA ODI 11584268

The alternator is pulling from the battery draining it and at 9.5 volts the car will go into safety mode where it doesn’t turn off but it won’t drive neither which actually happened to me on Saturday in the middle of the street luckily no car hit mines and the police helped me move it out the road. I complained to CArMax Kearny mesa the previous Friday and instead of them putting me in a loaner car and towing the vehicle they scheduled me for an appointment Monday (today) at 9:30am and never held up their end and I’ve been carless ever since and they had my car for 6 months fixing this same problem I’m having today .

NHTSA ODI 11572831

Hello, There is a few things going on with this vehicle, this is a 2018 Jeep Grand Cherokee with 27k miles. Uploading recalls on this vehicle. 1. It has a fuel leak, this is a vehicle that does not have a gas cap, it has been fully diagnosed by the dealer, they want to charge $900.00 to repair plus a $250.00 diagnostic fee. 2. Car would not move, stopped abruptly, had to turn car on and off while in traffic in order to get car going, almost causing an accident. 3. Car will tell you its about to hit another car when it's not and will turn on and off while driving, almost causing an accident. Dealer does not want to take a look at the car unless you pay them $250.00, want to keep the car for a week and does not want to provide a car rental while car is under their diagnostic phase. Dealer assessing the car is Kendall Dodge Chrysler Jeep Ram at 13355 SW 137th Ave, Miami, FL 33186, spoke to Lazaro Varas, assistant service manager. Please guide me on what to do, thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11554505

When refueling the vehicle, the fuel pump handle must be inverted in order to deliver gas. Without such upside down delivery. the pump shuts off.. The Inverted handle delivery creates a health and safety issue as gas can easily overflow the tank fuel filler tube. My wife just spent three days in the hospital after being bathed in gas, and now has heart and vision issues as a result. Jeep has a history of gas filler tube issues. Numerous Internet blogs report the same issue.

NHTSA ODI 11548341

I have had 2 safety recalls open on my Jeep without remedy for over a year. FCA has failed to do anything putting me and my family at risk.

NHTSA ODI 11544274

The maker of my vehicle cannot solve an open recall on a timely manner. An existing open safety recall is registered to my vehicle for about 1 year and due to this recall I am currently exposed to a safety issue as well as lost of income as this vehicle is used for Business Purpose.

NHTSA ODI 11523496

There is a recall with this vehicle issued in June of 2022. Manufacturer has been very slow and unbale to address this issue - required replacement parts are not available Manufacturer Recall NumberZ46 NHTSA Recall Number22V-406

NHTSA ODI 11514234

I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). This go round, it’s now back in the shop with another misfire with cylinder 3. The dealership has also replaced the EGR Cooler, Ignition Coil, Motor Mounts, Coolant Flush, Lifters & Rockers & it is still in the shop. All repairs done by the same shop (different technicians throughout the past year and a half). I thought it might qualify under the lemon law and called an attorney who asked me some questions but said that it does not qualify in my state under the Lemon Law because it’s now past the 60,000 milestone. It now has approximately 85,000 miles on it. I have been without a vehicle approximately 6 months out of the past year and a half and multiple rental car fees (though the dealership absorbed the majority of the fees when it was in the shop this past June/July). A few of the reasons all of this is most upsetting to me: - My daughter and I have broken down on the side of a busy interstate twice (once in the middle of the night) and had to try to get off of the interstate safely so we could be towed - I have been faithfully paying my 'new-to-me' car note ever since I bought it but haven't had much of a chance to drive my 'new' vehicle - My daughter recently got her driver's permit & can't learn how to drive as we are in a rental & it is against the rental company policy to allow anyone else to drive their vehicles. - I have had to take off of work MANY hours due to this This is holding up our lives!

NHTSA ODI 11493973

There are numerous safety issues with this vehicle. The most concerning is electrical/fuel/engine relating to the TIPM. The vehicle intermittently refuses to start. The integrated fuel pump relay in the TIPM fails. This has left my wife stranded in potentially dangerous areas. It has also died while the vehicle was in motion. In addition to the TIPM issues, the digitizer of the factory radio/navigation system has delaminated from the LCD screen. The safety issues this causes are multiple: random phone calls while driving (distracting), random radio station changes (again, distracting to a driver), and an inability to properly utilize navigation (potentially dangerous if it tries to change a route and indicates last-second turns). It also prevents the driver from calling someone if they are in need of help. Not only does hands-free calling not work, but even when taking out the phone to dial, the haywire behavior of the device being connected via bluetooth makes calls difficult. These are known issues by the Jeep dealer with frequent warranty replacements admitted by the advisor and technician, yet they have been zero assistance in helping because the vehicle is out of warranty. It will require action from someone like the NHTSA to get Jeep to correct these problems for many owners. It is criminal to charge people this amount of money for a vehicle that simply doesn't do what it is supposed to do.

NHTSA ODI 11449225

Sometimes when I try to fill the gas tank on my 2018 Jeep Grand Cherokee Overland, it acts like it is full and will keep tripping the safety in the gas pump nozzle and shut off the gas flow. It acts randomly at the same or different gas stations without any warning. Occasionally gas will spray out of the tank, risking my safety and the safety of others near the pump. The only way I can fill the tank when this happens is to turn the nozzle sideways and fill it very slowly. I have checked a car complaint site on the internet and found numerous complaints about the same problem, dating back to 2018.

NHTSA ODI 11443483

We have experienced 2 separate episodes of this vehicle suddenly becoming disabled with complete engine shutdown while driving at highway speeds. Both episodes occurred abruptly, engine idling extremely rough, then shutting down within seconds, leaving the car completely inoperable. Both episodes were very dangerous as the car could barely coast to the shoulder of the highway for safety of the passengers. The first episode occurred when the car was a few months old, gas gauge showing over 1/4 tank of diesel gas. Car was towed to the Jeep dealership where they claimed that the car simply ran out of diesel (despite the gas gauge indication) no repair "was required", car filled with several gallons of diesel and OBD codes reset by the dealer, car then ran normally . The second episode occurred one week ago. Again driving at highway speed, 5 lane highway, over 1/4 of diesel remaining on the gauge, sudden violent engine running, sudden full loss of function of the vehicle, nearly in an accident simply trying to " limp " to an emergency stop on the road shoulder. Car required towing to our residence. with the prior experience at the Jeep dealer, despite gauge reading of greater 1/4 tank, the car was filled with 5 gallons of diesel, car started normally. All OBD fault codes insufficient fuel to the engine, fuel rail, fuel pressure, etc. The car has run normally since. I contacted my Jeep dealership and they stated they have no knowledge of any similar issues with this Jeep Diesel engine. The internet and Jeep car forums are filled with identical Diesel engine problems. Either related to faulty fuel pressure regulation or some design fault with fuel level indication affecting the safe operation of this Jeep Diesel engine. these problems date back to pre 2008. We now feel very unsafe to drive this relatively new 2018 Jeep Diesel Grand Cherokee at highway speeds without hovering near the shoulder lane of the road.

NHTSA ODI 11430713

I have a reoccurring problem filling up my gas tank. More often than not, I cannot fill the tank. If the tank is on “E”, I can usually only put approximately 8 gallons in my tank before it starts to spew out of the tank and into the overflow tank. I had a nightmare with this just a few days ago trying to put gas in my tank at Royal Farms on Rt. 3. Gas flowed out of my tank yet my tank wasn’t full. I am sick of this problem and Jeep needs to stand behind it. I want you to make this a recall. It’s dangerous. If anyone at the gas pumps had been smoking, my entire car and the parking lot would have caught on fire.

NHTSA ODI 11429620

WHEN FILLING VEHICLE, PUMP WILL GO FOR A COUPLE SECONDS AND STOP, AND THEN YOU HAVE TO HOLD THE LEVER, AND IT STILL STOPS. I HAVE BEEN TO SEVERAL DIFFERENT GAS STATIONS, AND HAVE FILLED MY JEEP UP AT DIFFERENT LEVELS OF FUELING WITH THE SAME ISSUE. THE PUMP STOPS, YOU HOLD THE LEVEL, IT STOPS, AND YOU HAVE TO HOLD THE LEVER AND GO BACK AND FOURTH AFTER PUMP STOPS. THIS HAS BEEN AN ISSUE SINCE THE DAY I BOUGHT IT.

NHTSA ODI 11399854

WHEN FILLING THE GAS TANK, THE GAS PUMP CLICKS OFF CONSTANTLY. IT HAPPENS AT MULTIPLE GAS STATIONS AND WITH DIFFERENT STYLE PUMP HANDLES. I HAVE TO REMOVE THE GAS PUMP FROM THE TANK AND ROTATE IT IN ORDER TO PUT GAS IN MY VEHICLE. I'VE TAKEN IT TO THE DEALERSHIP TWICE FOR THIS ISSUE SINCE I BOUGHT THE JEEP NEW IN 2018. IT HAS BEEN HAPPENING CONSISTENTLY AND I'VE READ ABOUT OTHERS HAVING THE SAME ISSUE WITH THE CAPLESS GAS SYSTEM IN THIS PARTICULAR MODEL AND YEAR. THE DEALERSHIP DOES NOT KNOW HOW TO SOLVE THE ISSUE, I FEAR THAT I WILL BE IN A POSITION THAT I CAN NOT PUT GAS IN MY VEHICLE DUE TO THIS ISSUE.

NHTSA ODI 11398412

SIMILAR TO MULTIPLE REVIEWS POSTED HERE, 2018 JEEP GRAND CHEROKEE SHUTS OFF COMPLETELY WHILE DRIVING. AS OF THIS DATE 12.18.2019 I HAVE EXPERIENCED MY CAR SHUTTING OFF ENTIRELY AT STREET TO HIGHWAY SPEEDS (25-65 MPH) BEING UNABLE TO RESTART MULTIPLE TIMES (5). AS A PART OF RESTARTING THE VEHICLE ONE IS PROMPTED TO PLACE THE VEHICLE IN PARK AND ACTIVATE BY PUSHING THE START/STOP. - COUPLE OF ISSUES THERE 1) YOU HAVE TO SOMEHOW MANAGE TO GET YOUR VEHICLE OUT OF THE MIDDLE OF A BUSY STREET/HIGHWAY WHICH LIKELY WONT HAPPEN. 2) WHEN YOU REALIZE YOU CANT GET INTO A SAFE AREA AND PUT YOUR CAR IN PARK TO ATTEMPT RESTART, THE VEHICLE DOES NOT RESTART AT ALL. THIS LEAVES YOU AND YOUR VEHICLE COMPLETELY STRANDED AND LOCKED OUT. PUTTING PERSONAL SAFETY AND THE SAFETY OF EVERYONE ELSE IN A HIGHLY DANGEROUS SITUATION. AND THEN THE COPS COME TELL YOU THEY WILL TOW YOU AT YOUR OWN EXPENSE. - I HAVE BEEN LUCKY ENOUGH TO JUMP THE VEHICLE ALL OF THE TIMES I HAVE BEEN STRANDED. LET ME BE THE FIRST TO TELL YOU THAT TWO CARS STOPPED DEAD IN THE MIDDLE OF A HIGHWAY PERFORMING A JUMP IS 100% A LIFE THREATENING SITUATION. NOW, THE VEHICLE ALSO LIKES TO DECIDE THAT IT JUST DOESN'T WANT TO START AT ERRATIC INTERVALS. I HAVE NOW 3 TIMES EXPERIENCED MY VEHICLE JUST FLAT OUT NOT STARTING.ONCE RIGHT IN THE MORNING AT WORK, ONCE AT WORK TRYING TO GO FOR LUNCH AND THE FINAL TIME BEING AT LUNCH. IT'S BECOME PAINFULLY CLEAR THAT THE DEALERSHIP HAS NO IDEA WHAT IS WRONG AND THEY ARE NOW SENDING ME OUT ON LABRAT EXCURSIONS HOPING THEY FIXED AN ISSUE THEY CANNOT IDENTIFY. THEY ARE DOING THIS KNOWING FULL WELL THAT THE COST OF FAILURE COULD END UP BEING MY LIFE.

NHTSA ODI 11289921

CAPLESS FUEL FILLER ASSEMBLY ON 2018 JEEP GRAND CHEROKEE LIMITED DOES NOT ALLOW A STANDARD GAS PUMP TO FILL TANK IN A "NORMAL" MANNER WHEN VEHICLE IS PARKED AT A GAS STATION PUMP AND IS TURNED OFF. USER HAS TO HOLD PUMP HANDLE GENTLY IN ORDER TO DISPENSE FUEL. TOOK MY VEHICLE IN FOR DIAGNOSTIC SERVICE AND WAS TOLD THE FUEL FILLER ASSEMBLY HAD TO BE REPLACED AT A COST TO ME OF $316.00 PLUS SALES TAX, AS WELL AS A $98 DIAGNOSTIC FEE, AS MY VEHICLE IS OUT OF THE 36,000 MILE WARRANTY PERIOD. I HAVE READ ON SEVERAL INTERNET SITES THAT MODELS OF JEEPS AND DODGE DURANGO HAVE THE SAME ISSUE. I FEEL THAT THIS SHOULD BE A RECALL FOR A FAULTY PART FOR THIS MODEL YEAR. I HAVE BEEN DRIVING FOR 27 YEARS AND HAVE OWNED 3 OTHER JEEP GRAND CHEROKEES, A HONDA CIVIC, AND A KIA SORENTO AND HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER VEHICLE. I ALSO TRAVEL FREQUENTLY FOR WORK AND HAVE DRIVEN NUMEROUS MODELS OF VEHICLES AS RENTALS AND HAVE NEVER ENCOUNTERED THIS ISSUE.

NHTSA ODI 11281575

AS I TURNED INTO A GAS STATION AFTER DRIVING HIGHWAY SPEEDS, THE VEHICLE STALLED OUT. I LOST POWER STEERING AND BRAKES. THE DASH BEGAN FLASHING PUT VEHICLE IN PARK TO START. I HAD TO COME TO A COMPLETE STOP, PLACE THE VEHICLE IN PARK AND THEN RESTART IT. THE VEHICLE HAS APPROX 3800 MILES ON IT WITH A FRESH OIL CHANGE FROM THE DEALERSHIP, FRONTIER DODGE. AFTER RESTARTING, THE VEHICLE RAN FINE.

NHTSA ODI 11271007

TRANSMISSION THUMPS, COMPLETE LOSS OF POWER UPON ACCELERATION NEARLY RESULTING IN SEVERAL MVA'S. EXTREME DIFFICULTY IN GETTING FUEL INTO THE VEHICLE, CONSTANT SURGES IN RPM, DASH DISPLAY GOES BLACK, TOUCH SCREEN TURNS OFF, GOES SILENT, WILL NOT RESPOND, DOES NOT RECOGNIZE KEY FOB AND ON SEVERAL INSTANCES HAS ALLOWED ME TO START AND DRIVE VEHICLE WITHOUT FOB. MIRRORS MAKE HIGH PITCHED WHISTLING NOISE. VERY DANGEROUS VEHICLE. I WOULD NOT RECOMMEND THIS VEHICLE TO ANYONE WHO VALUES THEIR LIVES OR LIVES OF OTHER DRIVERS ON THE ROAD. THIS HAS ALL BEEN CONSTANT PRETTY MUCH SINCE WE PURCHASED THE VEHICLE NEW. DEALERSHIP HAS NOT BEEN HELPFUL. CHRYSLER IS VERY DIFFICULT TO DEAL WITH. HAS HAPPENED SINCE WE PURCHASED THE VEHICLE NEW. VERY VERY DANGEROUS

NHTSA ODI 11244799

I HAVE A "NO START" ISSUE. WHEN THE IGNITION BUTTON IS PUSHED TO START THE VEHICLE, THE STARTER TURNS, BUT THE ENGINE DOES NOT CRANK. THERE ARE TIMES WHEN IT MAY TAKE UP TO 10 SECONDS OR SO TO GET THE STARTER TO TURN OFF. THIS IS AN INTERMITTENT PROBLEM, BUT IS GETTING MORE FREQUENT.

NHTSA ODI 11233745