What 685 owners told NHTSA about the 2018 Jeep Grand Cherokee Trackhawk

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at approximately 45 MPH, she observed a noise that resembled air escaping from the passenger side of the vehicle. The vehicle was taken to a dealer where it was diagnosed that the diesel particulate matter harness and exhaust manifold needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 39,000.

NHTSA ODI 11619381

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11588170

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11566944

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11545994

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling) and 22V406000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11541398

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel), 23V411000 (Engine and Engine Cooling) and 20V699000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11541264

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11538875

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11536903

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at unknown speeds, there was as abnormal humming noise detected. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The mileage at the time of failure was approximately 25,000. VIN tool confirms parts not available.

NHTSA ODI 11525955

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11526056

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11524472

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The consumer stated parts still are not available to fix the recall.

NHTSA ODI 11511515

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 45 MPH, the vehicle started shaking and nearly stalled while ascending a hill. The contact stated that the failure was intermittent but had also occurred while stopped at a traffic light. The contact stated that the vehicle also hesitated while depressing the accelerator. The contact stated that she depressed the accelerator pedal with added force; however, the vehicle failed to immediately respond. The contact stated that after a while the vehicle responded and drove forward. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 35,000. The manufacturer was made aware of the failure. VIN tool confirms parts not available.

NHTSA ODI 11499182

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that a repair has not be made nor are the parts available yet. No help from the manufacturer has been made either. The vehicle is still operational but the contact does not feel comfortable driving it. Also, the warranty is almost up.

NHTSA ODI 11475775

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LUNGED FORWARD, THE ELECTRONIC THROTTLE CONTROL INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS COASTED SAFELY OFF THE ROADWAY. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. ON THE FIRST OCCASION, THE VEHICLE WAS TOWED TO LEE CHRYSLER JEEP DODGE RAM (765 CENTER ST, AUBURN, ME 04210) WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE IGNITION COIL AND THE FUEL FILTER NEEDED TO BE REPLACED. ADDITONALLY, AFTER A SECOND FAILURE, THE VEHICLE WAS TOWED TO HERB CHAMBERS CHRYSLER DODGE JEEP RAM FIAT OF MILLBURY (2 LATTI FARM RD RTE. 20, MILLBURY, MA 01527), BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO AUTOSTAR CHRYSLER DODGE JEEP RAM OF HENDERSONVILLE (401 DUNCAN HILL RD, HENDERSONVILLE, NC 28792) TO BE INSPECTED; HOWEVER, NO FAILURES WERE DISCOVERED. AFTER AN ADDITIONAL FAILURE, THE VEHICLE WAS TOWED TO DANBURY CHRYSLER JEEP DODGE RAM FIAT (100B FEDERAL RD, DANBURY, CT 06810) WHERE THE CONTACT WAS INFORMED THAT THE HIGH PRESSURE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

NHTSA ODI 11297474