What 685 owners told NHTSA about the 2018 Jeep Grand Cherokee Srt

The contact’s wife owns a 2018 Jeep Grand Cherokee. The contact stated that the ABS, brake lights, and traction control warning lights were illuminated. Additionally, the contact stated that while driving at various speeds, the rear tires locked up inadvertently, without the brake pedal being depressed. The contact stated that there was a pulsation coming from the rear of the vehicle. The contact believed that the failure was associated with an unknown recall. The vehicle was taken to a dealer where it was diagnosed that the ABS control module and the hydraulic control module (HCU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.

NHTSA ODI 11513926

2018 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO ILLUMINATED CHECK ENGINE AND BRAKE SYSTEM LIGHTS. THE DEALERSHIP AGREED TO CARE FOR THE COST OF THE RENTAL CAR BY REMOVING THE AMOUNT FROM THE COST OF SERVICE CHARGES WHICH TOTALED $2,670.69 APPROVED BY THE MANAGER. UNFORTURNATELY, THE CLAIM WAS DENIED BECAUSE THE VEHICLE WAS OUTSIDE OF ITS WARRANTY AND DOES NOT CURRENTLY HAVE ANY ACTIVE SERVICE CONTRACTS.

NHTSA ODI 11506930

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while stopped in a parking lot with the engine running and the vehicle in drive(D) with his foot on the brake pedal, the vehicle lunged forward when he removed his foot from the brake pedal to slightly move forward. The contact was attempting to move forward at approximately 1 MPH however, the vehicle suddenly lunged forward. The contact had to depress the brake pedal with force. The contact stated he was not aware of any warning lights being illuminated. The contact later received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The vehicle was later taken to a dealer and the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000. Parts distribution disconnect.

NHTSA ODI 11494113

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 60 MPH, the traction control warning light illuminated. Additionally, the contact stated that the vehicle would start and shift out of park without depressing the brake pedal. The brake warning light was illuminated. The contact stated that the adaptive cruise control mode and the automatic Start/Stop feature were no longer operative. The contact received notification NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed that service brake hydraulic system had failed. The vehicle was then taken to a second dealer, Bryden Jeep Ram Dodge Chrysler - Bryden Motors (548 Broad St, Beloit, WI 53511) who provided the same diagnostic result and advised the contact to not drive the vehicle as it was unsafe. The contact stated that several unknown warning lights would illuminate while driving the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 48,000. VIN tool confirms parts not available.

NHTSA ODI 11490325

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11489873

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulics) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11486394

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11482152

Car was parked on a slight hill and was turned off, car then rolled about 2 feet down the driveway. Car did stop on it own luckily. Incident was captured on home surveillance camera. Vehicle has not been checked by a mechanic.

NHTSA ODI 11455840

Driving about 45mph down the road and car in front of me suddenly stops. I immediately hit the brakes and had plenty of space to stop but truck wouldn't stop and brake pedal went all the way down to floor and I rear ended the car in front of me. It wasn't snowing, raining nor was the road wet but it was a cold day. Not sure why it didn't stop looking back on it felt like if there was air bubbles in the brake line which caused a delay in stopping, also remember feeling antilock brakes engaging and automatic emergency stop not braking for me when I was close to other vehicle.

NHTSA ODI 11447294

WHILE USING THE ACC FUNCTION AND SETTING FORWARD DISTANCE AT ANY LENGTH THE PROBLEM IS THAT WHEN THE CAR IN FRONT OF YOU SLOWS, STOPS,,OR TURNS MY VEHICLE WILL BRAKE ON ITS OWN. HOWEVER, WHILE BRAKING DURING THE MENTIONED OPERATION THE BIG PROBLEM IS THAT THE BRAKE LIGHTS DO NOT ILLUMINATE. I HAVE HAD SEVERAL CLOSE CALLS WITH SOMEONE NEARLY RUNNING INTO THE BACK OF MY VEHICLE DURING THE USE OF THE ADAPTIVE CRUISE CONTROL (ACC). THIS CAN BE EXTREMELY DANGEROUS IF YOU ARE NOW FULLY AWARE OF THIS PROBLEM. THIS SHOULD HAVE BEEN ADDRESSED DURING THE ACC HAZARDOUS EXAMINATION PHASE. A VERY SIMPLE FIX WOULD BE TO INSTALL AN I/P SWITCH IN THE BRAKE LINE AT THE MASTER CYLINDER SO THAT THE PRESSURE FROM THE ACC APPLYING THE BRAKES SENDS THE PNEUMATIC SIGNAL TO AN ELECTRICAL SIGNAL THAT LIGHTS UP THE BRAKE LIGHTS. THIS PROBLEM SHOULD ABSOLUTELY HAVE BEEN CAUGHT AND ADDRESSED DURING THE DESIGN PHASE. I FOUND OUT WHEN I ASKED A SERVICE MANAGER ABOUT IT AND HE SAID THE LIGHTS DO NOT COME ON. HE ALSO SAID THEY KNOW ABOUT IT.

NHTSA ODI 11391177

I HAVE PROBLEM AND I NEED TO KNOW ABOUT THIS VEHICLE

NHTSA ODI 11342485

THE OWNER NOTICED THE ROTORS LOOKED WORN OR "GOUGED" ON THE REAR BRAKES WHILE WASHING IT. HE TOOK IT IN TO REPLACE BRAKE PADS. MECHANIC DISCOVERED THAT THE ENTIRE REAR BRAKING SYSTEM WAS NOT WORKING. THE CALIPERS WERE "FROZEN", THE PADS WERE COMPLETELY GONE, AND ROTORS HAD EXTENSIVE WEAR AND LOCKED INTO PLACE AS WELL. THE FRONT BRAKE ROTORS SHOWED MORE WEAR DUE TO WORKING OVERTIME WITH LACK OF REAR BRAKES. ONLY SIGN OF THIS PRIOR WAS IT WAS NOT SLOWING DOWN WHEN PLACED ON CRUISE CONTROL, OTHERWISE, FRONT BRAKES WERE BRAKING AND NO SOUNDS WERE BEING EMITTED. HAD TO REPLACE BRAKE PADS, ROTORS, AND BRAKE CALIPERS. UNSURE OF HOW LONG IT WAS IN THIS CONDITION. ONLY HAS 28,120 MILES ON IT.

NHTSA ODI 11339411

WHEN REVERSING, ACTIVE STOP RANDOMLY APPLIES FULL BRAKE PRESSURE WITHOUT DETECTING AN OBSTACLE AND BRINGS THE VEHICLE TO A HAULT.

NHTSA ODI 11301711

ON JANUARY 23, 2018, LEASED A 2018 JEEP GRAND CHEROKEE VEHICLE FROM CRISWELL LOCATED AT 84 BUREAU DRIVE, GAITHERSBURG, MD 20871. SINCE THAT TIME, I HAVE EXPERIENCED AN EXTRAORDINARY NUMBER OF TECHNICAL AND MECHANICAL ISSUES WITH THE VEHICLE INCLUDING A MAJOR SAFETY CONCERN: 'BRAKES LOCKING WHEN ATTEMPTING TO START VEHICLE (I WAS ADVISED ON 7/3/19 BY A SERVICE ADVISOR AT CRISWELL, THAT THIS COULD POTENTIALLY HAPPEN WHILE DRIVING) 'VEHICLE NOT STARTING 'VEHICLE SHUTTING DOWN AT RED LIGHT 'A FAULTY DRIVE SHAFT THAT WAS REPLACED 'REAR CAMERA FREEZING 'DASHBOARD DISPLAY GOING BLANK WHILE DRIVING I FEAR FOR MY SAFETY AND THAT OF MY FAMILY AND REQUEST THAT ACTION BE TAKEN ON MY BEHALF. SADLY, EVERY TIME I TAKE MY VEHICLE TO THE DEALERSHIP, THEY CANNOT DUPLICATE THE ISSUES AND ARE, THEREFORE, UNABLE TO BE OF ANY ASSISTANCE AT ALL WHILE I CONTINUE TO EXPERIENCE ISSUES ON A WEEKLY BASIS. JEEP CUSTOMER CARE (800-992-1997) ASSIGNED A CASE NUMBER AND HAS COMPLETE DOCUMENTATION TO SUPPORT MY COMPLAINT.

NHTSA ODI 11242319

PARKING MY 2018 JEEP GRAND CHEROKEE LAREDO IN A PARKING LOT. MY FOOT WAS ON THE BREAK AND I WAS GETTING READY TO SHIFT JEEP INTO PARK WHEN THE JEEP SUDDENLY ACCELERATED FORWARD HITTING A BUILDING. TOOK JEEP TO DEALERSHIP AND THEY HAVE BEEN TRYING RECREATE THIS. I HAVE OPENED A TICKET CHRYSLER/FIAT AND WAITING FOR THEM TO CONTACT ME. I AM AFRAID TO DRIVE THE JEEP NOW.

NHTSA ODI 11240178

IN SEPTEMBER OF 2018 IN AN ELEVATED GROCERY STORE PARKING LOT, IMMEDIATELY AT THE MOMENT OF A LOW SPEED FRONT COLLISION THAT BENT PART OF THE FRONT BUMPER, THE ENGINE RPM SPIKED EXTREMELY HIGH. I THEN CAREFULLY PUT MY FOOT SQUARE ON THE BREAK AND APPLIED PRESSURE BEFORE PUTTING THE VEHICLE IN REVERSE SO I COULD PARK IN ORDER TO CHECK THE DAMAGE. AS MY FOOT WAS FIRM ON THE BRAKE, WHILE SHIFTING INTO REVERSE THE VEHICLE TOOK OFF AT A HIGH RATE OF SPEED AS THE ENGINE RPM CONTINUED TO VIOLENTLY ACCELERATE AND SPIKE. THE BRAKE WAS ROCK SOLID AND DID NOT ACTIVATE ALL, NO MATTER HOW MUCH PRESSURE I PUT ON IT AS THE JEEP ACCELERATED THROUGH THE PARKING LOT IN REVERSE, GETTING UP TO ABOUT 40 TO 50 MPH BEFORE STRIKING 4 OTHER VEHICLES. AT LEAST 2 OF THE OTHER VEHICLES WERE TOTALED. ONLY AFTER THE JEEP CAME TO A COMPLETE STOP INTO ONE OF THE PARKED CARS, WAS I ABLE TO TURN THE ENGINE OFF AND GET OUT TO MAKE SURE NO PEOPLE WERE INJURED. SEVERAL PEDESTRIANS WERE WALKING TO THEIR CARS AT THE MOMENT OF THE INCIDENT. NO ONE WAS HURT BUT SEVERAL PEOPLE COULD HAVE BEEN KILLED OR SERIOUSLY INJURED AS A RESULT OF THE ENGINE THROTTLE/RPM SPIKING OUT OF CONTROL. THE EXPERIENCE WAS COMPLETELY HORRIFYING. THE ON DUTY POLICE OFFICER WHO I SPOKE WITH, WHO WAS ALSO PRESENT AT THE TIME OF THE INCIDENT, DID NOT WRITE A TICKET. AFTER INTERVIEWING ME HE DETERMINED THAT I WAS OF SOUND MIND AND BODY AND NOT UNDER THE INFLUENCE OF ANY TYPE OF SUBSTANCE. AFTER SPEAKING WITH SEVERAL TECHNICIANS AND SALES ASSOCIATES AT THE JEEP DEALER, I' WAS ADVISED TO CONTACT JEEP CORPORATE TO SPEAK WITH SOMEONE WHO HAD THE AUTHORITY TO HELP ME RESOLVE THIS MATTER. MOVING FORWARD MY BEST ADVISE TO ANYONE ELSE WOULD BE TO CHECK THIS (NHTSA) WEBSITE FOR ANY MANUFACTURER MALFUNCTIONS AND/OR RECALLS.

NHTSA ODI 11218346

AS IM DRIVING, THE CAR COMPLETE DIES ON ME, NO POWER, NO BRAKES, NO STEERING, NOTHING IS WORKING, THIS IS THE 3RD TIME THIS IS HAPPENING, IM NOT SAFE IN THIS CAR, I DRIVE MY KIDS,

NHTSA ODI 11193812

THE VEHICLE BECOMES VERY UNSTABLE (EG, IT WOBBLES ) WHEN I STEP LIGHTLY ON THE BREAK AT SPEEDS OF 60 MPH AND ABOVE. ALSO, THIS VEHICLE HAS A HIGH RISK OF ROLLING OVER ( I LIGHTLY MOVED THE STEERING WHEEL TO AVOID COLLISION WITH A RECKLESS DRIVER THAT ALMOST HITS MY CAR SIDEWAYS ON THE HIGHWAY, AND THE CAR LOST CONTROL NEARLY ROLLING OVER. THE VEHICLE WAS IN MOTIONED ON FLORIDA'S TURNPIKE.

NHTSA ODI 11171590

I PURCHASED A 2018 JEEP GRAND CHEROKEE LIMITED IN SEPTEMBER 2018. WITH BARELY 1,400 MILES ON IT, THE BRAKES FAILED WHEN I WAS IN BUMPER TO BUMPER TRAFFIC FOR TWO STRAIGHT HOURS ON 287 IN ROCKLAND COUNTY, NY. I HAD MY FOOT ON THE BRAKE AS THE ROAD WAS CLOSED DUE TO A TRUCK FIRE. SUDDENLY THE BRAKE COMPLETELY DEPRESSED TO THE FLOOR AND THE CAR ROLLED INTO A MAC TRUCK. I HAD FRONT END DAMAGE IN THE AMOUNT OF $1,100, WHICH I PAID FOR MYSELF; AND, NO ONE WAS INJURED, THANK GOD. JEEP WOULD NOT EVEN GIVE ME PERMISSION TO RENT A CAR IN THE INTERIM. I CALLED OVER 25 TIMES AND COULDN'T GET PAST FIRST LINE CUSTOMER SERVICE. THE ENGINEER CAME AND DID A VERY QUICK INSPECTION OF THIS CAR. HE CLAIMS THAT HE DIDN'T FIND ANYTHING WRONG WITH IT; BUT, I KNOW WHAT HAPPENED. THE CAR WAS TOWED TO AND FROM THE SERVICE SHOP AS I AM PETRIFIED TO DRIVE IT. I PAID OVER $40,000 CASH FOR THIS VEHICLE UPFRONT. I GOT NOWHERE WITH JEEP CORPORATE. I EVEN TRIED TO WRITE TO THE PRESIDENT OF JEEP; BUT, DID NOT RECEIVE AN ANSWER. THE DEALERSHIP WON'T ASSIST ME EITHER. I HAVE READ ABOUT SIMILAR ISSUES ON THE INTERNET WITH THE CHEROKEE, THE COMPASS AND THE GRAND CHEROKEE. AFTER A MONTH, JEEP CORPORATE SENT ME A FORM LETTER STATING THAT THERE IS NOTHING WRONG WITH THE VEHICLE, THEY CAN'T DUPLICATE THE PROBLEM; AND, I SHOULD TAKE IT UP WITH MY INSURANCE COMPANY, WHICH I DIDN'T DO AS THIS WAS NOT MY FAULT. THE FORM LETTER HAS NO NAME, ADDRESS, PHONE NUMBER, NOR EMAIL ADDRESS. AS A RESULT, I AM STUCK WITH THIS UNSAFE VEHICLE, AS I CAN'T AFFORD TO TRADE IT IN AND LOSE THOUSAND OF DOLLARS.

NHTSA ODI 11162285

SCRAPPING/GRINDING COMING FROM THE WHEELS. SOUNDS LIKE THE DISC ROTOR DUST SHIELD IS RUBBING AGAINST THE ROTOR. I HEARD THIS IS A KNOWN ISSUE. LET'S SEE WHAT THE SERVICE DEPARTMENT SAYS.

NHTSA ODI 11130507

I WAS DRIVING THIS VEHICLE ON A CITY STREET AT 33 MPH.THERE WAS A CAR IN THE INTERSECTION RUNNING A RED LEFT IN FRONT OF ME.I APPLIED THE BRAKES AND THE VEHICLE STUTTERED 3X AND THEN SPED UP OUT OF CONTROL AND LAUNCHED ME INTO THE CAR THAT WAS IN THE INTERSECTION. THERE WAS A COLLISION..

NHTSA ODI 11120816

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH UPHILL, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE VEHICLE TRAVELED ACROSS THE HIGHWAY AND CRASHED INTO AN EMBANKMENT. THE ABS AND SKID CONTROL INDICATORS ILLUMINATED. THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED RIB INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWE AUTO GROUP, LLC, 303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL WAS CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,558.

NHTSA ODI 11097639

SUDDEN UNINTENDED ACCELERATION OF MY JEEP GRAND CHEROKEE LEADS TO TOTAL LOSS ON ON MARCH 30 , 2018. THIS IS MY STORY: I BOUGHT MY JEEP GRAND CHEROKEE 2018 TRAILHAWK FROM THE ORANGE PARK CHRYSLER, JEEP, DODGE, RAM DEALERSHIP AKA DARSCARS OF JACKSONVILLE AT 7233 BLANDING BLVD (904) 777-5500 ON OCTOBER 21, 2017 UNDER A THREE YEAR LEASE AGREEMENT WITH ALLY AUTO FINANCE (1-888) 925-2559. ON MARCH 30, 2018 WITH APPROXIMATELY 3700 MILES I WAS AT THE GATEWAY PISTOL AND RIFLE RANGE AT IN JACKSONVILLE WITH MY FRIEND CHARLIE FOR PISTOL SHOOTING. MY CAR WAS PARKED OUTSIDE OF ONE OF THE STEEL SHEDS. WHEN RAIN STARTED WE DECIDED TO DRIVE MY CAR AROUND AND UNDER THE SHED. I TOOK THE CAR AROUND BUT COULDN'T QUITE MAKE IT INTO THE SHED AND HAD TO BACK UP. WHEN SHIFTING INTO REVERSE I HEARD A STRANGE NOISE AND MY FRIEND TOLD ME LATER THAT MY REAR WHEELES STARTED SPINNING, WHICH THEY ARE NOT SUPPOSED TO DO. WHEN MY CAR WAS IN THE RIGHT POSITION MY FOOT WAS STILL ON THE BREAK I SHIFTED TO "DRIVE". AT THIS MOMENT THE ENGINE ROARED UP AND RACED FORWARD. I COULD NOT STOP THE CAR. I STEERED IT INTO THE NEXT EMPTY SHOOTING BAY IN 1/2 CIRCLE INTO THE BACKSTOP ENDING UP AT THE WALL WHICH WAS DAMAGED IN THE PROCESS. ALL FRONT AND SIDE AIRBAGS WERE DEPLOYED. IT WAS AN ABSOLUTELY HORRIFYING EXPERIENCE. IT WAS PLAIN LUCK THAT NOBODY WAS HURT. THE CAR IS PRESENTLY IN THE HANDS OF MY INSURER AAA WHO DECLARED THE CAR A TOTAL LOSS. I BELIEVE THIS IS AN OBVIOUS CASE OF PRODUCT LIABILITY FOR WHICH THE MANUFACTURER SHOULD BE HELD RESPONSIBLE! I FOUND OUT YESTERDAY THAT THERE IS A SPECIAL PHONE NUMBER FOR CHRYSLER CUSTOMER CARE IN CHARGE OF LEMON CAR ISSUES 1-844-521-8188. MY COMPLAINT HAS A CASE NUMBER 33880270.

NHTSA ODI 11084771

DRIVING THE AUTO AND APPLIED THE BRAKES AT A RED LIGHT AND THE BRAKES ONLY PARTIALLY ENGAGED AND THE AUTO WENT THROUGH THE RED LIGHT. DROVE UP TO THE NEXT LIGHT AS THE CAR WAS JUST ABOUT TO STOP IT ACCELERATED FORWARD INTO THE TRUCK IN FRONT OF ME. THERE IS A SAFETY FEATURE CALLED "FORWARD COLLISION WARNING" WHICH SHOULD APPLY THE BRAKES AND DID NOT WORK (INSTEAD OF BRAKING WITH THE JEEP SAFETY FEATURE THE AUTO ACCELERATED). THE DEALER REPAIRED THE DAMAGE PAID BY MY INSURANCE COMPANY BUT COULD NOT TELL ME WHY THIS HAPPENED OR PROVIDE ASSURANCE THAT IT WOULD NOT HAPPEN AGAIN. THE INSURANCE COMPANY SAID THEY WOULD INVESTIGATE WITH THE NTSB AND REVIEW THE "BLACK BOX". IF THE TRUCK WAS NOT IN FRONT OF OUR VEHICLE WE WOULD HAVE GONE THROUGH THE RED LIGHT INTO A HIGHWAY INTERSECTION. THE CAR HAD SLOWED TO 5 MPH AND WAS TEN FEET FROM AUTO IN FRONT AND THEN ACCELERATED TO ABOUT 15 MPH IN A FEW SECONDS.

NHTSA ODI 11079986