What 685 owners told NHTSA about the 2018 Jeep Grand Cherokee Srt

2018 Jeep Grand Cherokee radio touch screen erratic operation touch screen unresponsive at times cannot control hvac controls to defrost windows creating a safety issue

NHTSA ODI 11449253

Touchscreen is delaminating.....when this happens i have no control over the defrost which poses a serious safety hazard while driving.

NHTSA ODI 11449277

Delamination of the touch screen control panel. Corner began with a small air bubble and proceeded to spread across the top and towards the bottom along the edge. Causes "phantom touches". Most common symptom is repeatedly asking for date/time input regardless if you try to close it out. It will beep repeatedly. One time the system reset itself while driving after a session of these "phantom touches". This system controls literally everything and can be very distracting to the driver while driving. Even with the 5k gold dealer warranty this is not covered. Chrysler was zero help. I see many complaints of the same exact description online. We have had this vehicle for 8 months and it's already an issue every few months. Now we are expected to shell out $1,500 for a new head unit. Not what we expected for $30k+. -ac compressor replacement (Dealer installed sterling wheel crooked doing this job and had to hold it an additional 30 hours.) -screen delamination -squeaking driverside window

NHTSA ODI 11448358

My Jeep Grand Cherokee is having an issue known as "Screen Delamination". This is the radio unit and it causes "ghost touches" to happen all the time. I have done a lot of research on this issue, because Jeep will not replace the faulty unit, because I am not the original owner of the vehicle. I contacted Jeep and they told me they will not open a case for me since I was not the original owner. There are several jeep boards where owners are having the same issue. This issue causes the radio to change stations on its own, make phone calls by itself, change the settings in the system, control the AC functions. All this happens when no one is touching the screen or anything. I feel like since there have been so many complaints about this, that Jeep, Dodge, Chrysler should replace these units.

NHTSA ODI 11447927

Hi My safety issue on my 2018 Jeep Grand Cherokee radio face delaminating uncontrollably glitching screens back and forth calling sos controlling climate controls volume up and on radio switching stations etc.. Getting worse Danny

NHTSA ODI 11447629

Driving about 45mph down the road and car in front of me suddenly stops. I immediately hit the brakes and had plenty of space to stop but truck wouldn't stop and brake pedal went all the way down to floor and I rear ended the car in front of me. It wasn't snowing, raining nor was the road wet but it was a cold day. Not sure why it didn't stop looking back on it felt like if there was air bubbles in the brake line which caused a delay in stopping, also remember feeling antilock brakes engaging and automatic emergency stop not braking for me when I was close to other vehicle.

NHTSA ODI 11447294

The headrest popped forward unexpectedly and hit my husband in the head.

NHTSA ODI 11445869

The turn signals in the front headlights have a known wiring issue and stop working. The unit is all one part, non serviceable and you have to replace the entire headlight assembly at $2055. This causes a significant safety risk to everyone on the road as you are not able to notify your signals/turns. The problem has been reproduced by the dealer, I also have video evidence as well as several others who have complained on the online forums. It has been inspected by the dealer and confirmed it was broken. No notifications that it is broken but the dash board will intermittently flash that a bulb is out. First appeared a several months ago and has become more prevalent and frequent recently.

NHTSA ODI 11445641

Instrument panel/ Main display screen is delaminating. Causing inability to use navigation, seat heaters, UConnect, Apps or set any presets, media, radio or any other item from main display. Safety features from main menu are inaccessible, navigation is impeded at any moment and use of screen is unpredictable.

NHTSA ODI 11445682

The radio is glitching. It’s pressing buttons on the touch screen and I’m not touching the screen.

NHTSA ODI 11445108

My 2018 Jeep GC has the delaminating screen It has 88,000 miles & I was told since I am not the first owner it’s not going to be fixed. Hard to believe I paid $30,000 for a vehicle with everything to be reduced to having nothing. The screen gets very hot & sticky stuff melts onto the console!! Once a screen comes up about clock settings then nothing can be accessed. The preset radio stations randomly & constantly change, the temperature goes from hot to cold, it switches from xm to regular radio, it saves favorite songs & artists, seat warmer comes on & you cannot turn it off or down, when starting the vehicle it randomly makes phone calls from the recent list or calls the first person in my contacts list. (She is used to it, I now have to text her if I really want to call her) it beeps constantly, when trying to use hands free phone calls it switches itself to the phone and back to the car over & over & constantly hangs up the screen randomly changes to the rear camera so your whole screen is you looking behind your vehicle it constantly switches where the air is blowing from the floor to the face to the windshield back to the floor then the face then the windshield and I have asked for help from service & the dealer but nothing they didn’t even return my call. I have written letters & called every number including Chrysler cares (case# 81357273) but no one will help. When I ask why because I am the second Owner they won’t fix it & they say it’s company policy. So if I was the first owner they would fix it under Chrysler Good Will. It’s been a year. Very disappointed in Chrysler & Jeep. After I purchased mine a co-worker purchased one & my son but I will never recommend Jeep again. How is a defect the first, second, or third or twentieth persons fault? The company policy excuse is just their way of not having to fix it. I wish I would have sold it back to them when they offered after Covid started. I asked my family to sue if I get hurt I have documented it ALL!!!

NHTSA ODI 11444545

At less than 30,000 miles, the Jeep Grand Cherokee's touch screen display malfunctioned and began acting on it's own. The primary issues that I have used and been impacted by are the system changes radio stations and inputs and changes destination points on the GPS, without selection from the driver or any occupant. These are both audio and visual changes that occur sporadically and are extremely distracting and call for the driver's attention to attempt to remedy the defect while driving. If the driver is following the navigation but then the screen changes to other displays and information, this conflict can easily cause a crash on top of being a nuisance. I have read several other similar complaints that seem to be going unaddressed by the manufacturer and are being identified as "delamination" of the vehicle's display unit, which houses information, entertainment, navigation, and other other digital/automated controls.

NHTSA ODI 11444564

I purchased the vehicle new and it now has 29500 miles on it. The screen for the navigation (which controls stereo, climate, phone, and everything else) started delaminating. When the screen starts doing phantom touches it is very distracting to the driver. Also, as the glue melts, it leaks onto the wiring of all the components under the screen including the AC, all the parking sensor and traction control off controls.

NHTSA ODI 11444589

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had begun to delaminate which had rendered the screen inoperable. Due to the failure, the contact could not use the front or the rear defrosters. The contact had taken the vehicle to a dealer where he was given an estimate for the repair. The manufacturer was also notified of the failure and was referred to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.

NHTSA ODI 11444142

My screen in the truck is constantly touching other functions on the screen. It’s a safety hazard because I can only use the navigation for 2 mins and then I have to try and fight with the screen so that it can stay on navigation. It reroutes me. Turns on the heated seats, mess with the settings and etc. it’s the stock radio not aftermarket. I seen multiple complaints regarding this matter.

NHTSA ODI 11443975

Sometimes when I try to fill the gas tank on my 2018 Jeep Grand Cherokee Overland, it acts like it is full and will keep tripping the safety in the gas pump nozzle and shut off the gas flow. It acts randomly at the same or different gas stations without any warning. Occasionally gas will spray out of the tank, risking my safety and the safety of others near the pump. The only way I can fill the tank when this happens is to turn the nozzle sideways and fill it very slowly. I have checked a car complaint site on the internet and found numerous complaints about the same problem, dating back to 2018.

NHTSA ODI 11443483

Afternoon 28/11/2022. On I275 North near Exit 50. Tha cruise control turned on and the car started speeding up. I almost ran into the back of a truck in Front of me. I applied the brake and the cruise control turned off. Also the radio won't stay on station and occasionally the seat heaters come on by without touching any controls.

NHTSA ODI 11443282

The infotainment screen is delaminating and the digitizer is separating from the screen. Where separated, the screen prompts the driver to change settings, arbitrarily changes settings, or changes radio settings and renders the screen unusable. The driver is unable to adjust important settings on the vehicle and sometimes has to turn the screen off totally which renders the backup camera useless. The constant prompting to change settings or arbitrarily changing settings or making unwanted phone calls is distracting to the driver and draws his attention from driving. I have contacted FCA(Jeep’s parent company) and they are aware of the problem but have declined to address it.

NHTSA ODI 11442889

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while, driving at various speeds the vehicle stalled on multiple occasions. There were no warning lights illuminated. The pull over, shift to park, and restart vehicle message was displayed. The contact was able to restart the vehicle. The vehicle was taken to the local dealer and he was informed there were diagnostic trouble codes for the brake and accelerator pedal however, the mechanic was unable to determine the exact cause of the failure. The vehicle was not repaired. The contact was concerned about having an accident. The manufacturer was contacted however, no further assistance was provided. The approximate failure mileage was 37,007.

NHTSA ODI 11442403

Our 2018 Jeep Grand Cherokee which has less than 16,000 miles has developed an unusual problem. The uconnect screen console with radio will no longer stay on any station, instead it jumps from station & goes from xm, fm, to am, all on it's own. Others have reported rear canera locks up, stalling has occured, bluetooth phone connection begins making calls fron the contacts list and seat warmer & cooler go on & off. Jeep is aware of these problems & more. Jeep & our dealership says they are aware of these problems. They say it is caused by delamination, that is the glue used to mount the screen & cosole is melting and dripping down on connections on the moterboard causing much erratic behaviour. This collection of problems is certainly a safety issue. However, at this time Jeep has not set a recall. It looks as though Jeep has decided to just stick it to their loyal customers and let them pay up to $ 2,000 for replacing the console. Jeep offers a two year warranty but I am unable to find out if these problems have been addressed or are we getting another screen & console with the same problems. I am trying to find a way to contact Jeep directly but having no luck so far.

NHTSA ODI 11442443

The radio had a delamination issues cause if the screen to go haywire. If turned on the radio would automatically flip through all the settings on the head unit. From headed seats to navigation to music it rendered the entire unit unusable. It might as well came without a radio or navigation because it couldn’t be used.

NHTSA ODI 11442326

The contact's daughter owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle would not start. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle had been serviced under NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control) in November 2018. The failure mileage was approximately 57,000.

NHTSA ODI 11441932

8.4" Uconnect LCD display is de-laminating, resulting in loss of system controls, backup camera and erratic behavior. This is distracting and can create a dangerous situation while operating the vehicle.

NHTSA ODI 11441668

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the parts were not available. The contact was placed on the waiting list. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11441357

The touch screen interface of the U-Connect system on my Jeep is delaminating from the screen behind it. This has resulted in bubbles forming in the screen and the system is now registering ghost touches on the interface. This is creating a very distracting and unsafe driving experience as the system constantly jumps around and flashes different screens while the vehicle is in motion.

NHTSA ODI 11441372