What 685 owners told NHTSA about the 2018 Jeep Grand Cherokee Srt

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the center display would turn off intermittently. Additionally, the contact stated while reversing, the rear camera would fail to turn on intermittently. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.

NHTSA ODI 11487716

8.4 infotainment display delaminated across the top third of the screen, rendering the screen unusable while the vehicle was at highway speed. Repeated uncommanded prompts to reset the clock created a significant driver distraction, placing the occupants of the vehicle at risk. This problem has been widely reported by thousands of Jeep owners and owners of other Stellantis vehicles.

NHTSA ODI 11487457

Behind the driver's side, the seatbelts can not be used. They are too difficult and deep into the seat to reach. I have not taken it to a dealership or anything but I had a trip planned with my three grandkids and had to manipulate the car seat behind the driver side with the middle seat belt to secure seat as much as possible to keep my grandson as safe as possible. This was my first time using the seat belts on this side. Wasn't aware of the imminent danger. How do I get this fixed?

NHTSA ODI 11487376

For the last month of more, the infosystem would asked "Do you want to adjust your clock setting?". If you say no takes you back to the same screen if you say yes it let you update it but then goes back to the same screen and keeps on blinking and making sounds (causing an audible driving hazard). It would go away only to come back the next time you drive. Now today it is changing stations would out me touching the screen and now when i turn on the radio the volume is set to max (almost caused an accident this morning when it cranked to max while driving). Checked it it appears my uconnect system is up to date so not sure what else i could do. Dealer will look it at for $150 bucks!!!

NHTSA ODI 11486924

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulics) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11486394

Ghost touch in the radio display, crazy touching, the Uconnect almost caused an accident while driving on the interstate when it started making phone calls and would not let me hang up. I could not even get into the settings to tell it to disconnect from my phone.

NHTSA ODI 11486566

While driving the radio system began having glitches where it would say it was calling or texting on its own. We would reset the radio and it would seem to correct itself and start working again. A few weeks later the issue became worse. The electronic system really began to malfunction. The car would call SOS several times in a row, typically they would not go through and would eventually end, a few times they did make it through and we had to have the operator end the call, the radio nor the button on the rear view mirror would allow us to end the call. The radio would transfer stations on its own, it would start calling and texting on its own, the seat heaters started turning on and off on their own and the rear view camera started to flash onto the screen all on its own as well. Essentially the electronic system within the vehicle went absolutely crazy on its own and did not respond to any of our efforts to stop it. It was very distracting and extremely unsafe, as we were driving down the interstate in a construction zone that has numerous vehicle accidents each week. Did I mention that I had my wife and 18 month old twins in the vehicle when it happened?!? So we took it to the dealership, just outside of our extended warranty now, to have a dealer giggle and simply tell us its a KNOWN issue, but it would be $165 dollars to diagnose. After running the diagnostic we were informed the vehicle needed a software update, but were still charged the $165. The software update did not fix the issue, the radio is still possessed, and we were quoted as parts costing 1500 dollars and labor taking it up to over 2000. The vehicle has just over 85,000 miles. I'm hoping customer care will help fix this issue, given the shear numbers of reports. Do have video of incident as well.

NHTSA ODI 11485915

Was making a left turn and the vehicle lost power mid turn. It has done this once before while I was driving straight. The car does not shut off or sputter. On this occasion I pushed the start button to cut the car off and restarted and it was fine however I could have been hit because the car lost power as if it was in neutral or another gear while I was turning on a protected flashing yellow. The previous time when it randomly lost power when I was driving. I put it in park, then drive and it was fine but I was on a busy street when this happened and could have been rear ended.

NHTSA ODI 11485925

Uconnect screen with radio/nav/driver controls is delaminating, causing screens to change and overriding all driver selections. It creates serious safety issues when the unit overrides driver choices, and is also distracting as the unit beeps and switches back and forth among options.

NHTSA ODI 11485611

The 8.4 UCONNECT screen is delaminating. It is a known issue with FCA vehicles and FCA is denying they know anything about it because it is a very expensive head unit to replace.

NHTSA ODI 11485763

The UConnect screen has a bubble from delamination of the screen components, and has been causing distracting "phantom" screen touches, flashing the screen between apps, and making unintended changes to screen settings. The driver is forced to ignore whatever the screen is doing until it's safe to divert attention. This problem was confirmed by a Jeep dealer, but Jeep customer service declined to pay to fix the faulty component.

NHTSA ODI 11485400

I have a 2018 Jeep Grand Cherokee Summit. I am the original owner and I am having issues with my screen backup screen bubbling. Also, it changes the heat all the way up or down and keeps moving, it changes the radio station, it makes calls on my phone without me dialing. Very distracting while driving. So I just shut it off and then when I make a call on my cell it comes back on and starts it all over again. Kinda like the car is possessed. I did contact Chrysler Care line at 1-800-992-1997. They asked me for my VIN number and had me verify my address. They did open a case number for me and I am supposed to take to a dealer and get it evaluated and then call them back. I did notice online a lot of other people having the same issue.

NHTSA ODI 11484971

Touch screen is delaminating which does not allow you to access operating functions. The screen has ghost touch's which it does all on its own. The ghosting changes screen functions continuously. Annoying and a safety hazard.

NHTSA ODI 11484626

My radio console is starting to delaminate causing my console to constantly be jumping around and unable to use. Jeep dealership is aware of the problem. It poses as a threat for daily driving to hands free options as well as unable to use my navigation features, climate settings and most anything dealing with the touchscreen. This issue needs to be recalled or fixed.

NHTSA ODI 11484163

Uconnect infotainment screen is delaminating. The layers of the screen are coming apart internally and forming what looks like a large bubble. This is causing buttons to get pressed by themselves, with no human interaction. The faulty screen is extremely distracting while trying to drive, especially at night, and causes a great safety hazard. The screen controls many things in the vehicle including radio, navigation, HVAC, phone calls, etc.

NHTSA ODI 11484107

The speed control malfunctioned. the vehicle was in drive not moving when it started accelerating on its own. This malfunction could cause serious injury or death . There was no indication of a problem prior to the failure. I shifted to park and shut off the engine.

NHTSA ODI 11483835

Unknown The display panel lamination is becoming unlaminated and my phone display calls the right number but displays the wrong contact picture and disconnects from Bluetooth randomly which causes unsafe conditions where I have to take focus off of driving to correct which means in that moment I am no longer operating hands free which defeats the purpose of hands free operations. The date below is not correct for it is like I said random. But the form made me choose a date.

NHTSA ODI 11483424

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had started to delaminate. Due to the failure, various infotainment screen features would perform random functions independently while the vehicle was in operation. The contact stated that the defect was distracting while driving. The manufacturer of the infotainment screen was notified of the failure and informed him that the cost of the repair would only be covered for original vehicle owner. The contact stated that he was not the original owner of the vehicle; therefore, he did not qualify for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.

NHTSA ODI 11483226

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11482152

UConnect stereo face is delaminating which started about 20 months ago ( when Covid caused labor shortages and very long waits to get to a dealer) and is getting worse. This is causing the stereo to change stations, make outgoing phone calls, hanging up on calls, disconnecting the phone, powering itself on and off, loss of Navigation, not to mention the loss of heated seats and steering wheel. I tried calling FCA and the woman (Wendy) was just not wanting to hear anything other than to tell me to take it to a dealer. RUDE !! She refused to transfer me to her supervisor... This is a VERY WELL KNOWN ISSUE with this stereo. My wife is the driver of this vehicle and I do not want her in an unsafe condition. Of course a Dealer wants the vehicle for an entire day instead of taking 15 seconds to walk out and look at the display and verify that it is in fact the KNOWN ISSUE and then order the stereo and make yet another appointment maybe months later with the parts shortages everywhere, leaving my wife to continue driving the vehicle in the unsafe condition. PLEASE issue a RECALL for this KNOWN problem... Thank You.

NHTSA ODI 11482299

The uconnect radio screen is delaminating making the screen go crazy. turning things on and off. Verry unsafe while driving

NHTSA ODI 11481689

U-Connect 8.4 screen has delaminted causing functions such as navigation, radio, back up, telephone to constantly change while driving. The screen keeps changing while driving which is a risk during driving since we need such apps as navigation to drive. This causes us to constantly take our eyes off the road and fix the screen. This happen as often as 40 times per minute. Extremely dangerous and distracting. My Jeep is a 2018 an the delamination started at about 35,000 with no issues other than delamination. At about 42,000 mile the delamination is more severe and very dangerous and distracting to the driver. Now my vehicle has 42,800 miles and I cannot drive it fearing an accident. I called the dealer they said it is out of warranty. This is a common problem I have researched with Jeep U connect 8.4 screens for 2017 & 2018 model years I have a video of this happening and it's scary. I am no longer driving my car until I can have it fixed

NHTSA ODI 11481428

Infotainment, HVAC car control screen de-lamination. Screen bubbling up and randomly selecting functions that are not user selected. Like ghost button presses randomly while driving the car.

NHTSA ODI 11480613

The Uconnect has delimanted and is causing the display to jump around. Driving on the expressway the back-up camera kept coming on, the heat and warming features jump around, the Uconnect makes calls, it has tried calling the SOS number. This is a known issue and Jeep should be working with their customers to fix.

NHTSA ODI 11479561

Leather dash is delaminating. You issues service/recall repair for 2011-2014 Jeep Grand Cherokee in 2019 for same issue. This has not been resolved issue is all over the internet and owners are furious with fca for not fixing the issue. Seems to happen just outside of warranty around 42000-60000 miles. Mine was at 42500. I don’t know what to do. This is getting into my lower part of windshield impeding my vision outside my windshield. The service/recall needs to be extended to include subsequent vehicles with leather dash boards. From 2014-present.

NHTSA ODI 11479173