What 383 owners told NHTSA about the 2018 Hyundai Tucson Fuel Cell

WITH A RECALL INVOLVING ABS MODULES THAT CAN CAUSE ENGINE FIRE IS A SERIOUS RECALL. NO SHOPS IN THE AREA HAD AVAILABILITY TO RESOLVE THIS ISSUE IN LESS THAN A WEEK. THIS IS TOO LONG OF A TIME FOR THESE TYPES OF ISSUES. I AM NOT BLAMING THE SHOPS, THERE IS ONLY SO MUCH THEY CAN DO. BUT, MORE ASSISTANCE SHOULD HAVE BEEN OFFERED TO THEM TO MEET THE NEEDS OF THIS ISSUE. I CALLED THE MORNING AFTER I GOT THE NOTICE.

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TL* THE CONTACT OWNS A 2018 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER BILLION HYUNDAI LOCATED AT 2323 MORMON TREK BLVD, IOWA CITY, IA 52246 WAS CONTACTED WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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THE WINDSHIELD OF MY 2018 TUSCON CRACKED WITHOUT ANYTHING HITTING IT. THE CAR WAS PARKED ON MY DRIVEWAY

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TL* THE CONTACT OWNS A 2018 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LESTER GLENN HYUNDAI TOMS RIVER (386 NJ-37, TOMS RIVER, NJ 08753) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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THE VEHICLE WHEN TEMP IS SET TO HIGH HEAT THEN SWITCHED TO 75 DEGREES THERE IS A STRONG COOLANT SMELL THAT COMES FROM THE HVAC SYSTEM. IT MAKES ME NAUSEOUS WHILE DRIVING. TOOK TO DEALERSHIP WHERE THEY SAID THEY CAN DUPLICATE THE ISSUE. CALLED HYUNDAI CUSTOMER CARE AND THEY CALLED ONCE AND I MISSED IT AND EMAILED THEM AND CALLED AND NO ONE HAS CONTACTED ME BACK. COOLANT IS HAZARDOUS TO BREATH IN AND THEY DON'T TAKE IT AS A SERIOUS MATTER

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HYUNDAI ISSUED A RECALL WITH A REPLACEMENT PART NEEDED TO PREVENT AN ENGINE FIRE. WHEN THE DEALERSHIP AND CORPORATE WERE CONTACTED, WAS TOLD THEY ONLY HAVE A REMEDY FOR THE 2019-2021 AND NO REMEDY YET FOR THE 2018 MODEL, WHICH IS MINE. SAID THEY CAN'T GUARANTEE THE CAR ISN'T DANGEROUS AND DEALERSHIP TOLD ME TO CONTACT CONSUMER AFFAIRS TO OPEN A CASE AND SEE WHAT THEY WILL DO ABOUT REPLACING THE CAR.

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I WAS DRIVING ON A INTERSTATE GOT OFF ON A EXIT AND MY CAR STARTED DOING A LOUD TICKING NOISE AND WOULD NOT ACCELERATE OVER 40 MPH. I DROVE THE CAR TO GET THE CAR TESTED TO SEE THE PROBLEM .THE CODE READ KNOCK SENSOR.GOT THE KNOCK SENSOR REPLACED BY A LOCAL MECHANIC AND THE CAR DROVE THE SAY WAY BEFORE I TOOK IT TO HIS SHOP.THE CAR ONLY HAS 67,00 MILES

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AT 72000 MILES ENGINE STARTED KNOCKING AND LOSS POWER. TOOK TO DEALER WAS TOLD THE # 3 CYLINDER HAD AN PROBLEM AND THE ENGINE WAS BLOWN. WAS GIVEN AN ESTIMATE OF 13,700 FOR A NEW ENGINE. THAT THE COST OF THE CAR.

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WHEN ACCELERATING FROM A STOP AT VERY SLOW SPEED THE ENGINE SPUTTERS CAUSING THE CAR TO SHAKE AND NEARLY DIE. LIKE WHEN SOMEONE IS FIRST LEARNING TO DRIVE A STICK SHIFT. IT MAINLY HAPPENS WHEN DRIVING IN PARKING LOTS LOOKING FOR A SPACE. HOWEVER IT HAS HAPPENED INTERMITTENTLY WHEN ACCELERATING FROM A STOP LIGHT. MY WIFE DOESN'T FEEL SAFE DRIVING THIS VEHICLE. MANY HAVE COMPLAINED ABOUT THIS ISSUE. THE PROBLEM HAS EXISTED SINCE WE TOOK POSSESSION JULY 2018 AND HAS WORSENED. THE MANUFACTURER WILL DENY THIS PROBLEM EXISTS. IT NEEDS TO BE ADDRESSED. NO PROBLEM WITH HIGHWAY DRIVING .

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MY CAR WAS PURCHASED FROM ENTERPRISE LEASING IN MAY 2019. I WAS NOT TOLD ABOUT THE RECALL #195 WHICH IS A SAFETY ISSUE AND CAN RESULT WITH THE CAR ON FIRE. ACCORDING TO YOUR WEBSITE A PLAN TO SOLVE THE PROBLEM WAS SUBMITTED TO YOU ON MAY 16, 2018 BEFORE THE CAR WAS SOLD TO ME. I WAS NEVER INFORMED ABOUT THE RECALL BY HYUNDAI. I FOUND OUT ABOUT THE RECALL FROM A FRIEND. UPON NOTIFYING HYUNDAI THEY HAVE YET TO PROVIDE A SOLUTION TO A SERIOUS PROBLEM. MY WIFE IS NOW CONCERNED FOR HER SAFETY AND HAS SERIOUS STRESS ISSUES IF SHE HAS TO DRIVE THIS CAR. WE HAVE HAD THREE PEOPLE AT THE HYUNDAI CORPORATE OFFICE TELL US THERE IS A SOLUTION BUT THE SERVICE DEPARTMENT AT EBERSOLE HYUNDAI SAYS THERE IS NO FIX FOR THE PROBLEM. ACTUALLY MAKING THE CAR A SAFETY HAZARD TP DROVE/ WE ARE TOLD THAT BECAUSE WE BOUGHT THE CAR FROM ENTERPRISE LEASING AND NOT DIRECTLY FROM HYUNDAI THERE IS NOTHING THEY CAN DO FOR US. I FEEL THAT THERE HAS BEEN SERIOUS FRAUD THAT TOOK PLACE WHEN SELLING US THIS CAR SINCE IT WAS ALREADY DECLARED TO BE UNSAFE WITH A POTENTIAL FIRE HAZARD.

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GOT A PHONE CALL YESTERDAY (1-26-2021) FROM HYUNDAI DEALER TELLING ME THERE IS A RECALL ON MY VEHICLE WITH THE ANTI-LOCK BRAKE HYDRAULIC ELECTRONIC UNIT (HECU). WAS TOLD THAT MY VEHICLE NEEDS TO BE PARKED OUTSIDE OF THE GARAGE, DUE TO A POSSIBLE COMPARTMENT FIRE. I HAVEN'T RECEIVED A NOTICE FROM HYUNDAI. CUSTOMER REP AT DEALERSHIP WAS VERY IN-PROFESSIONAL AND RUDE. NOW I'M AFRAID TO DRIVE MY CAR!!..DEALER WAS TRYING TO REAL ME IN TO TRY TO SELL ME A NEW CAR, WHICH I'M IN NO POSITION TO DO SUCH AT THIS TIME. IS THIS RECALL SOMETHING THAT CAN BE ADDRESSED? PLEASE REPLY....*JS

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I HAVE A 2018 HYUNDAI TUCSON. WE HEARD KNOCKING NOISE IN THE ENGINE WHILE DRIVING AT NIGHT AND THEN THE CAR FAILED TO ACCELERATE. WE WERE ABLE TO GET TO THE SIDE OF THE ROAD WITHOUT CRASHING. WE HAD IT TOWED TO A SHOP. THE SHOP SAYS THAT THE ENGINE HAD KNOCKING NOISE WERE ROD BEARINGS AND THERE WAS COOLANT/ANTIFREEZE IN THE ENGINE BLOCK.

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I WAS DRIVING MY VEHICLE AND HEARD A LOUD KNOCKING IN THE ENGINE COMPARTMENT. I PULLED OVER AND TURNED THE CAR OFF. I WAS AFRAID TO KEEP DRIVING IT SINCE I DIDNT KNOW WHAT THE ISSUE WAS. MY CAR WAS TOWED BACK HOME. I HAD A TECHNICIAN CHECK MY CAR AND I WAS TOLD THE MOTOR HAD BLOWN UP. MY CAR ONLY HAS AROUND 67,000 MILES ON IT. I HAVE BEEN INFORMED BY THE TOW COMPANY THAT THIS HAS HAPPENED TO MANY PEOPLE WITH THE SAME TYPE OF VEHICLE THAT I HAVE. I HAVE NOT SEEN ANY RECALLS BUT DID FIND THAT A PREVIOUS MODEL WAS BURNING OIL AND DAMAGED THE MOTOR.

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TL* THE CONTACT OWNS A 2018 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FAMILY HYUNDAI DEALER, SERVICE & PARTS (8101 W 159TH ST, TINLEY PARK, IL 60477) AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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AFTER STARTING MY CAR THERE IS A STRONG SMELL OF GASOLINE, AT DIFFERENT TIMES, BUT NOT CONSISTENTLY. THE SMELL OF GAS IS VERY STRONG IN THE CABIN AREA EVEN WHILE DRIVING. SOMETIMES, ONCE THE VEHICLE HAS BEEN STARTED THERE IS A STRONG SMELL OF FUEL COMING FROM THE EXHAUST PIPE AREA. I HAVE REPORTED THIS TO THE DEALERSHIP, WAS TOLD NOTHING WAS FOUND, PER CAMELBACK HYUNDAI DEALERSHIP IN PHOENIX ARIZONA (12/29/20).

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TL* THE CONTACT OWNS A 2018 HYUNDAI TUCSON. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED STEVENS CREEK HYUNDAI (4425 STEVENS CREEK BLVD, SANTA CLARA, CA 95051; (408) 249-1200) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2018 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT SPOKE TO TEMECULA HYUNDAI (27430 YNEZ RD, TEMECULA, CA 92591, (951) 699-6807) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2018 HYUNDAI TUCSON. THE CONTACT STATED THAT WHILE HIS MOTHER WAS DRIVING AT 30 MPH, SHE WAS STRUCK FROM THE FRONT PASSENGER SIDE BY ANOTHER VEHICLE THAT WAS TRAVELING 40 MPH. THE CONTACT STATED THAT ALL THE AIR BAGS DEPLOY EXCEPT THE DRIVER SIDE CURTAIN AIR BAG. THE DRIVER SUSTAINED BROKEN STERNUM, BROKEN RIBS BROKEN LEGS AND HEAD TRAUMA. THE OTHER DRIVER SUSTAINED BROKEN BONES BOTH DRIVERS REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.*DT*JB

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I WAS MADE AWARE OF THE RECALL ON CERTAIN HYUNDAI TUCSON'S 4 MONTHS AFTER THE RECALL WAS ORIGINALLY PUBLISHED IN SEPTEMBER 2020. I WAS ALSO NOT MADE AWARE FROM HYUNDAI, BUT FROM CARFAX VIA EMAIL. WHEN I RESEARCHED THE NEXT STEPS AND MADE AN APPOINTMENT TO HAVE THE ISSUE REMEDIED. I RECEIVED A TEXT THE EVENING BEFORE MY APPOINTMENT THAT THERE IS NOT A REMEDY FOR THIS RECALL YET.

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TL* THE CONTACT OWNS A 2018 HYUNDIA TUSCON. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, A LOUD KNOCKING NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT AND THE VEHICLE SUDDENLY LOST POWER AND STALLED. MOMENTS LATER SMOKE AND FLAMES WERE PRESENT COMING FROM THE ENGINE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED AND TOWED AWAY. A POLICE AND FIRE REPORT WAS TAKEN AT THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER LEN STOLER LOCATED AT 11275 REISTERSTOWN RD, OWINGS MILLS, MD AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,400.

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ONGOING ISSUES WITH THE ENGINE TRANSIMISSION. AFTER 3 DEALERSHIP VISITS, PROBLEM WAS DUPLICATED AT BOB MAYBERRY HYUNDAI-MONROE, NC. WE WERE TOLD THIS WAS A KNOWN PROBLEM AND "FIX/PART" WAS COMING IN MARCH/APRIL 2020. I WAS NEVER CONTACTED. CONTINUED TO DRIVE THE CAR UNTIL FINALLY GOT FED UP WITH THE SAME ISSUE. I WENT TO OTHER DEALERSHIP (KEFFER HYUNDAI-CHARLOTTE, NC.). WAS TOLD THEY HAD TO REPLICATE BUT TECH COULD NOT. (REPAIR INVOICE STATES THEY DROVE THE CAR 1 MILE!) (THE DEALERSHIP WAS TOLD THIS WAS AN INTERMITENT PROBLEM). THE PROBLEM IS WHEN DRIVING VERY SLOW IN STOP & GO TRAFFIC, THE CAR JUMPS SIMILAR TO SOMEONE LEARNING TO DRIVE A STICK SHIFT AND HAVE PROBLEMS WITH THE CLUTCH. I WAS AT A STOP SIGN ONE DAY...AT A COMPLETE STOP. I PROCEEDED TO MOVE FORWARD AND THE CAR STOPPED ABOUT 3 FEET AFTER MOVING. HAD I PULLED OUT IF THERE WAS ALOT OF TRAFFIC, I WOULD NOT HAVE HAD TIME TO MOVE IN THE ROAD. I DO NOT HAVE ALL INVOICES FROM FIRST DEALERSHIP (BOB MAYBERRY HYUNDAI-MONROE,NC), BUT THEY WILL HAVE EVERYTHING IN THEIR SYSTEM. I CAN REQUEST THIS DOCUMENTATION IF NEEDED.

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I WAS DRIVING AT 730 AM WITH NOT VERY MANY PEOPLE ON THE ROAD. AND MY CAR WAS LOUD LIKE A WINDOW WAS ROLLED DOWN. AND I SAW SOMETHING FLY OFF THE ROOF OF MY CAR LIKE A SHEET OF ICE, BUT IT WAS IN THE 50'S OUTSIDE. I TRIED ROLLING THE WINDOWS UP, BUT THEY WERE ALL ROLLED UP. AND I KEPT HEARING RUMBLINGS OVER MY HEAD. I WAITED TIL I WAS BACK ON A SURFACE STREET AT A STOP LIGHT AND OPENED THE SUNROOF AND SAW THAT MY SUNROOF WAS BROKEN AND THE RUMBLINGS WERE THE PIECES OF GLASS THAT HAD SHATTERED. I JUST HAD MY VEHICLE'S SAFETY INSPECTION DONE ON 11/05/2020 BY TRIPLE A.

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CAR CONSTANTLY HESITATES WHEN STARTING TO ACCELERATE. WHEN YOU BEGIN TO ACCELERATE FROM A STOP, THE CAR HESITATES FOR SEVERAL SECONDS BEFORE BEGINNING TO MOVE. THIS IS VERY DANGEROUS WHEN MAKING TURNS AT STOP LIGHTS OR IN INTERSECTIONS. GOING AT HIGHWAY SPEED THE CAR RUNS FINE AND ACCELERATES WITHOUT ISSUE. THE PROBLEM IS WHEN AT SLOW SPEEDS OR AT A STOP AND YOU NEED TO ACCELERATE. ALSO, WHEN GOING SLOW OR SLOWING DOWN TO A STOP, THE CAR SEES LIKE IT IS GOING TO STALL AND THE ENGINE/TRANSMISSION BEGINS TO JERK AS IF IT IS ABOUT TO STALL. WHEN DRIVING THROUGH A PARKING LOT AT SLOW SPEEDS WITH SOME QUICK ON/OFF BREAKING, THE CAR HESITATES AND FEELS LIKE IT IS GOING TO STALL.

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TL* THE CONTACT OWNS A 2018 HYUNDAI TUCSON. THE CONTACT STATED WHILE IDLE ANOTHER VEHICLE DRIVING APPROXIMATELY 55 MPH CRASHED INTO THEIR VEHICLE FROM THE REAR CAUSING THEM TO REAR END THE VEHICLE IN FRONT OF THEM. THE CONTACT STATED THE SEAT BELT FAILED TO RETRACT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT HIT HIS FACE ON THE STEERING WHEEL. THE PASSENGER RECEIVED SHOULDER INJURIES. OTHERS INVOLVED DID NOT RECEIVED INJURIES. THE CONTACT AND THE PASSENGER RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND HAS NOT BEEN OFFICIALLY DEEMED TOTALED AS OF YET. A POLICE REPORT WAS FILED. THE CONTACT HAD NOT CONTACTED THE DEALERSHIP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 24,000.

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THE TRANSMISSION SEVERELY LAGS IN THE INITIAL TRANSITION INTO FIRST GEAR, AS WELL AS FROM FIRST TO SECOND. WHEN INITIALLY ENGAGING INTO FIRST GEAR FROM REVERSE, THE CAR RUMBLES AND CHOPS INTO FIRST GEAR. ALTHOUGH THIS IS A DUAL CLUTCH CAR, IT SEVERELY LAGS INTO ACCELERATION, CAUSING A MAJOR SAFETY HAZARD, ESPECIALLY ON THE FREEWAY. WE HAVE TAKEN THE CAR TO THE DEALER FOR REPAIRS BUT THEY HIDE BEHIND THE EXCUSE THAT THIS IS A DUAL CLUTCH TRANSMISSION. THE ISSUE FIRST OCCURRED AT AROUND 500 MILES. IT HAS ONLY GOTTEN WORSE SINCE.

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