What 72 owners told NHTSA about the 2018 Hyundai Kona

I purchased my Hyundai Kona SEL 2.0 new. I have maintained this vehicle exactly by owner's manual using only synthetic oil. This auto ran good for 110000 miles with no indicator lights present on the dashboard. After a personal trip I began to experience stalling issues without any warning or indicator lights or messages. This auto stalled a total of 10 times without warning almost causing rear end collisions. I just barely got the vehicle home. When I just made it into my driveway a loud noise emitted from engine and auto then stalled again. Next day my mechanic came over who is ASE certified. He proceeded to hook up a computer to check for codes. No codes were present in its history or report. I cannot drive this vehicle safely on the highway and it sits idle in my driveway. I phoned dealer and response by Major Hyundai of Stroudsburg PA where I purchased vehicle new was sorry there are so many people ahead of you and we are having parts problems. We have no loaner vehicles available, and we cannot even look at your vehicle until March 16th. This would be 19 days after my call to bring auto in for service. There is no way a person should have this type of problem with an automobile when records and service were followed per manual for the mileage indicated. Technical Service Bulletin # 21-EM-004H sent to dealerships indicates this model may need Bearing Clearance Test Procedures to be performed on the engine. I was never notified by dealership or Hyundai Motors of this adjustment when published March 2021. NHTSA ID # 11430714 describes the exact same problems my vehicle is experiencing by another consumer. I am requesting remedy by the dealership and respectfully ask that this problem be addressed in an orderly fashion. I am now out transportation with a vehicle I owe two- and three-quarter years payment on

NHTSA ODI 11454255

-On numerous occasions my map on display enlarges itself on the screen all on it’s own. The only way this can occur is if I touch the screen and enlarge it myself with my finger. -My volume in settings were changed within a minute. I selected all settings to level 38 and then when I returned to the screen they had been changed. (See screenshot). This occurrence has happened so much, that I’ve lost count. -Furthermore, they have bypassed my key fob and have gained access to the inside of my vehicle. One would think that they would steal my vehicle, but instead, leave white marks all over my screen, pull up the break, turn on the windshield wipers and lights. Upon entering my vehicle, I notice these have are turned on when I know I always turn them off upon exiting and turning off my vehicle.

NHTSA ODI 11441202

Car just turned off while driving 4 times. Dealer service Said it was ignition coil they replaced. Drove it for 40 mins when I got car back from dealer (after one month) and car made a very loud noise and stopped working again. Couldn’t get it to start and when I did it wouldn’t go past 10 mph. Got it into a parking space and called service at dealer. Today they said they can’t find anything wrong with it. I am afraid to drive car if this has happened on highway I would’ve been smashed. The dealer still Has my car I want them to keep checking it out. I am afraid they will not find trouble unless they drive it for a time like I did. I contacted Hyundai corporate but they were of little help Please help

NHTSA ODI 11430714

I have owned the car for a little over a month, full warranty still on car. Two weeks into owning I noticed the steering wheel would effect the navigation, radio, camera...the console would go into a loop and keep restarting. Took in for service, the stated they would order a part. Saturday, August 7th, I was looking for a parking space in the Publix that is less than 1/2 mile from my home. As I was turning into the next lane at, approx 2 miles per hour if that ,to find a space, the steerring held tight to the right, I felt the car lurch forward and accelerated and a turbo speed. I tried the brakes, they failed, I was not able to turn the steering wheel. I accelerated at a high speed from 2mph to whatever impact was slamming into a parked car. Had anyone been putting their groceries in that car, or standing in the way of my out of control vehicle they would be dead. I have a witness statement. My car is totaled. My car, turned into a monster and would not stop nomatter what I did. Insurance inspected. I already stated the issue I took the car into prior to the accident, which was pending service. PLEASE PLEASE PLEASE do you the right thing and get these cars off the road. I contacted the manufacturer and filed a complaint, no response. I have researched this and HUNDREDS, THOUSANDS of complaints describing the same the same thing. I am 48, been driving since 16, zero accidents as an adult, clean driving record, purchased new cars and driven for at least 10 years... this this is the first used car I purchased, and from Hyundai that I have ever purchased. I owned this car a little over a month before the accident. I have reasearched this online, and see this is NOT an uncommon problem in Hyundai or other cars. WHY ARE YOU NOT GETTING THESE CARS OFF THE ROAD?????

NHTSA ODI 11429039

ON 1/13/21, VEHICLE EMITTED A BLUE SMOKE AND MISFIRED WHEN ACCELERATING FROM COMPLETE STOP FROM RURAL ROAD ONTO STATE HIGHWAY.. VEHICLE WAS TAKEN TO CIOCCA HYUNDAI OF WILLIAMSPORT, WHERE IT HAD BEEN SERVICED 2 DAYS PRIOR. THEY REPLACED 2 SPARK PLUGS AND STATED IT WAS FINE. VEHICLE WORKED FINE UNTIL THE FOLLOWING MORNING. THE VEHICLE WAS MISFIRING DURING AN ACCELERATION FROM COMPLETE STOP AND EVENTUALLY QUIT ON ME. I WAS ON A STATE HIGHWAY AT THIS POINT. THE VEHICLE WAS TOWED TO CIOCCA HYUNDAI OF WILLIAMSPORT. THEY SERVICED IT UNTIL 1/18/21. UPON PICK UP, THEY STATED THAT THEY BELIEVED IT TO BE BAD FUEL THAT WAS CAUSING THE TROUBLE. THE FUELING STATION I EXCLUSIVELY USE HAS NO REPORTS OF BAD FUEL BESIDES MINE. THE FOLLOWING MORNING, 1/19/21, THE VEHICLE'S MAIN DISPLAY SHOWED AN ERROR MESSAGE THAT "A POSSIBLE CONDITION HAS BEEN DETECTED WITH THE ENGINE CONTROL SYSTEM. PLEASE TAKE VEHICLE TO NEAREST DEALER." SEE ATTACHED FOR IMAGE OF THIS MESSAGE. CIOCCA HYUNDAI CAME AND GOT THE VEHICLE. THEY HAD IT FOR TWO WEEKS. UPON RECEIVING THE VEHICLE BACK, THEY STATED THAT IT WAS JUST AN "OLD CODE THAT WASN'T CLEARED" AND THAT THE VEHICLE WAS NOT DISPLAYING ANY ISSUES. 15 MILES AFTER LEAVING THE DEALERSHIP, THAT MESSAGE REAPPEARED. ON 2/5/21, THE VEHICLE FELT LIKE IT WAS JERKING SLIGHTLY. I REPORTED THIS TO THE DEALER AND THEY STATED THAT THE VEHICLE WOULD BE OK TO OPERATE IN THIS CONDITION. ON 2/6/21, THE VEHICLE EMITTED A BLUE SMOKE DURING ACCELERATION FROM COMPLETE STOP ON SIDE ROAD. THE VEHICLE THEN MISFIRED TO THE POINT OF ALMOST QUITTING WHEN PULLING OUT ONTO A STATE HIGHWAY FROM A COMPLETE STOP. THIS COULD CAUSE AN ACCIDENT. I REPORTED THIS TO THE DEALER WHO WANTS THE VEHICLE TO COME IN TONIGHT FOR AN APPOINTMENT ON 2/10/21. HYUNDAI CONSUMER AFFAIRS HAS BEEN NOTIFIED OF ALL OF THIS BUT HASN'T PROVIDED ANY COURSE OF ACTION BESIDES JUST INVESTIGATION.

NHTSA ODI 11395165

MY HUSBAND AND I WERE DRIVING UNEVENTFULLY DOWN A HIGHWAY FOR ABOUT AN HOUR AND PULLED OVER FOR NO OTHER REASON BUT TO GET GAS. WE HAVE A HIGH TECH BLUE LINK SYSTEM AND ONLY 17K MILES ON THE CAR. THERE WERE NO LIGHTS OR WARNINGS AT ALL. JUST AFTER PARKING AT THE GAS PUMP THE ENGINE STARTED SMOKING AND QUICKLY BURST INTO FLAMES. THE CAR FILLED UP WITH SMOKE AND WE WERE ABLE TO GET OUT WITHOUT A SCRATCH, BUT MY HUSBAND HAD TO JUMP BACK INTO THE BURNING VEHICLE TO PUSH IT AWAY FROM THE PUMP. TWO FIRE EXTINGUISHERS DID NOTHING TO STOP THE FLAMES, BUT WE WERE LUCKY THAT A FIRE ENGINE WAS CLOSE BY AND CAME TO FINALLY PUT IT OUT. THE ELECTRIC DOOR LOCKS HAD STOPPED WORKING EARLY ON IN THIS INCIDENT AND THEY HAD TO SMASH THE WINDOWS TO GET BACK INTO THE CAR.

NHTSA ODI 11388862

TL* THE CONTACT OWN 2018 HYUNDAI KONA. THE CONTACT STATED THAT AFTER PURCHASING THE VEHICLE, THE VEHICLE EXPERIENCED UNSTATED FAILURES WITH THE INTERIOR LIGHTING, HEADLIGHTS AND REAR TAIL LIGHTS. ADDITIONALLY, THERE WAS AN UNKNOWN STEERING FAILURE WITH THE VEHICLE. THE VEHICLE WAS TAKEN TO FORT MILL HYUNDAI (805 GOLD HILL RD, FORT MILL, SC 29708) TO BE DIAGNOSED. THE VEHICLE RECEIVED SEVERAL UNKNOWN REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,894.

NHTSA ODI 11382927

WHEN GOING FROM GAS TO BRAKE, EVEN AT LOW SPEED THE CAR LURCHES FORWARD, EVEN AFTER THE BRAKE IS COMPRESSED. I HAVE BEEN IN TWO CRASHES NOW WITH THE SAME CAR TIS HAS HAPPENED. I SEE THAT IN AUSTRALIA, OVER 4000 OF THE SAME CARS WERE RECALLED FOR THIS ISSUE. TWO YEARS AGO I CRASHED INTO A TREE. THIS MORNING I CRASHED INTO MY GARAGE DOOR AND DEMOLISHED IT.

NHTSA ODI 11363820

WAS DRIVING HYUNDAI KONA DOWN THE FREEWAY. I SMELLED A BURNING SMELL, I SAW THE CHECK ENGINE LIGHT BLINK ONCE. THE CAR WENT INTO LIMP MODE AND I STARTED PULLING OVER TO THE SHOULDER. STOPPING ON THE SHOULDER, I NOTICED SMOKE COMING FROM UNDERNEATH THE HOOD. I EVACUATED THE CAR AND WITHIN A FEW MINUTES, FLAMES WERE PRESENT. IT WAS BETWEEN 2-3 MILES START TO FINISH.

NHTSA ODI 11300596

CAR ANTENNA BROKE OFF WHILE DRIVING ON THE INTERSTATE. POSSIBLE PROJECTILE THAT CAN CAUSE AN ACCIDENT. AIRCONDITIONING SYSTEM IN THE CAR SMELLS LIKE MILDEW. POSSIBLE PROLONG EXPOSURE THAT CAN CAUSE A HEALTH HAZARD. IT ONLY HAPPENS WHEN THE CAR STARTS EVERY TIME.

NHTSA ODI 11243497

WHEN CAR SHE STARTS CAR AND IN MORNING AND NIGHT , WHEN I PUTS IN GEAR AND AND STEPS ON GAS THE HEADLIGHTS FLICKER OFF AND ON UNTIL SHE GETS ON ROAD ABOUT A MILE. HAD THIS CHECK AT HYUNDAI DEALER AND THEY SAID NOTHING IS WRONG BUT IT STILL CONTINUE TO DO THIS. THIS COULD BE HAZARD WHEN I DRIVE IN THE DARK.

NHTSA ODI 11210012

BLIND SPOT WARNING ⚠️ APPEARED LIKE THIS FOR ABOUT AN HOUR. THE SYSTEM TURNED OFF FOR NO REASON AT 5000 MILES, THIS HAS NEVER HAPPENED BEFORE OR SINCE. I WAS IN CRUSE CONTROL BUT THIS WAS NOT AFFECTED. THE SYSTEM CAME BACK ONLINE BY ITSELF AN HOUR LATER. I TRIED REPEATEDLY TO GET IT TO COME BACK ON MYSELF BUT IT DID NOT WORK. CLEAR WEATHER, NO TRAFFIC OR OTHER ISSUES. I WAS DRIVING ON THE HIGHWAY.

NHTSA ODI 11192689

WHEN DRIVING AT NIGHT 98 % OF ONCOMING DRIVERS FLASH THEIR LIGHTS AT ME TO INDICATE THAT I HAD FORGOTTEN TO DIM MY LIGHTS WHEN IN FACT I DID NOT HAVE MY HIGH BEAMS ENGAGED. I TOOK THIS ISSUE TO THE DEALERSHIP WHICH DID IT'S BEST TO FIX THE PROBLEM BUT WAS UNABLE TO CORRECT IT. AFTER DOING SOME RESEARCH I FOUND THAT THERE WAS INDEED AN ISSUE WITH THE LED LIGHTS ON THE VEHICLE. I DISCOVERED THAT HYUNDAI ENGINEERS HAD RECONFIGURED THE PROJECTOR BEAMS TO CORRECT THE ISSUE ON ALL CARS BUILT AFTER MAY 2018. HYUNDAI WAS TOTALLY DISMISSIVE IN SPITE OF THE FOLLOWING. THE 2018 HYUNDAI KONA HAS RECEIVED THE TOP SAFETY PICK+ RATING, BUT THE RATING ONLY APPLIES TO VEHICLES BUILT AFTER MAY 2018. TO MAKE SURE THAT THE KONA'S HEADLIGHTS ARE UP TO PAR, HYUNDAI MADE CHANGES TO THE KONA'S AVAILABLE LED PROJECTOR HEADLIGHTS TO LIMIT GLARE FOR ONCOMING DRIVERS. THE LED HEADLIGHTS, WHICH ARE AVAILABLE ON THE LIMITED AND ULTIMATE TRIM LINES NOW HAVE A GOOD RATING. PRETTY MUCH IMPOSSIBLE TO SAFELY DRIVE THIS VEHICLE AT NIGHT.

NHTSA ODI 11165034

I AM REQUESTING INVESTIGATION INTO EXCESS GLARE FROM LED HEADLIGHTS ON THE KONA LIMITED MODEL, YEAR 2018 FOR THOSE MANUFACTURED PRIOR TO JUNE. EXCESSIVE GLARE ORIGINATES FROM THE LED LIGHTS AND RESULTS IN CONSISTENT "BRIGHT BEAM" FLASHES FROM ON COMING DRIVERS, AS THEY THINK YOU HAVE YOUR BRIGHTS ON. THIS RESULTS IN BLINDING AND UNSAFE CONDITIONS WHEN DRIVING ON NARROW ROADS FOR BOTH DRIVERS. HYUNDAI APPEARS TO HAVE KNOWN ABOUT THE ISSUE AS THEY REDESIGNED THE LED HEADLIGHTS MID YEAR. JUNE AND LATER MODELS DO NOT HAVE EXCESS GLARE. THIS APPEARS TO BE SUPPORTED BY IIHS.ORG AT THE FOLLOWING LINK: HTTPS://WWW.IIHS.ORG/IIHS/NEWS/DESKTOPNEWS/IMPROVED-HEADLIGHTS-HELP-HYUNDAI-KONA-EARN-TOP-SAFETY-PICK-AWARD WHEN CONTACTING HYUNDAI CUSTOMER SUPPORT TO SEEK REPLACEMENT LIGHTS, THEY CLAIM TO HAVE NO KNOWLEDGE OF THE CHANGE MID YEAR AND DIRECT YOU TO THE DEALERSHIP. I HAVE CONTACTED TWO LOCAL HYUNDAI DEALERSHIPS AND NEITHER CLAIMS TO KNOW ANYTHING ABOUT MID YEAR CHANGES AND HAVE NOT YET OFFERED ANY ASSISTANCE IN ADDRESSING THE ISSUE. HYUNDAI SHOULD BE REQUESTED BY NHTSA TO CONTACT KNOWN EARLY YEAR OWNERS OF AFFECTED KONA LIMITED MODELS WITH INSTRUCTIONS ON HOW TO GET THE ISSUES ADDRESSED.

NHTSA ODI 11163177

I OWN A 2018 HYUNDAI KONA SEL PURCHASED IN MARCH 2018 FROM KEARNY MESA HYUNDAI IN SAN DIEGO, CALIFORNIA. I BECAME AWARE THAT THE INITIAL KONA SE AND SEL'S SUBMITTED TO THE INSURANCE INSTITUTE OF HIGHWAY SAFETY (IIHS) FAILED FOR INSUFFICIENT HEADLIGHT ILLUMINATION. I FURTHER UNDERSTAND THAT HYUNDAI INSTITUTED CORRECTIVE ACTION AND RESUBMITTED THE KONA TO THE IIHS IN MAY 2018, WHICH PASSED AND RECEIVED A 5-STAR RATING. I CONTACTED HYUNDAI TO FIND OUT WHAT THEY DID TO CORRECT THE DEFICIENCY, AND CAN MY CAR BE FIXED. I WAS TOLD THAT THE CORRECTION WAS PROPRIETARY, AND THEY CANNOT TELL ME WHAT WAS DONE. I ASKED THEM IF THEY COULD NOTIFY POWAY HYUNDAI, SO THEY CAN CORRECT THE DEFICIENCY. THE ANSWER WAS NO. THEY ADVISED ME THAT THE BEST COURSE OF ACTION WAS TO FILE A COMPLAINT WITH THE ALTERNATIVE DISPUTE RESOLUTION DIVISION. NOT KNOWING WHO THEY ARE I ELECTED TO CONTACT YOU. HYUNDAI INTRODUCED THE CAR FOR SALE IN FEBRUARY 2018 AND MADE A MAJOR ENGINEERING CHANGE IN MAY TO CORRECT AN APPARENT SAFETY ISSUE AND THEY HAVE NOTHING TO THE CARS WHICH WERE MADE FROM FEBRUARY TO MAY2 018 TO CORRECT THE ISSUE.

NHTSA ODI 11163199

TL* THE CONTACT OWNS A 2018 HYUNDAI KONA. THE CONTACT STATED THAT "BLIND SPOT HAS BEEN DISABLED" ILLUMINATED ON THE INSTRUMENT PANEL. SHORTLY AFTER, THE BLIND SPOT MONITORS TURNED OFF AND FAILED TO WORK. THE CONTACT HAD TO TURN THE VEHICLE ON AND OFF FOR THE BLIND SPOT MONITORS TO WORK PROPERLY AGAIN. THE VEHICLE WAS TAKEN TO KUNES COUNTRY HYUNDAI OF QUINCY (207 N 36TH ST, QUINCY, IL 62301) WHERE IT WAS DETERMINED THAT THERE WAS A GLITCH, BUT THE DEALER WAS UNABLE TO REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,100. *TT OFF THEN ON. CONSUMER STATED SAFETY FEATURE OF BLIND SPOT TECHNOLOGY SHOULD BE ON AT ALL TIMES BUT "BLIND-SPOT" FEATURE WAS DISABLED.*JB

NHTSA ODI 11160531

FCA WARNINGS COME ON WHEN ONLY NORTHBOUND ON THE CAUSEWAY IN LOUISIANA. HAPPENS DAILY

NHTSA ODI 11151515

3RD TIME NOW CONCERNING BCW (BLIND COLLISION WARNING) SHUTTING OFF AT HIGHWAY SPEEDS , NO GRIME/MUD/SNOW/BAD WEATHER TO BE THE BLAME. THE SYSTEM JUST SHUTS DOWN AUTOMATICALLY LEAVING A ORANGE SAFETY TRIANGLE ILLUMINATED ON DASH. BUTTON WAS NEVER TOUCHED EVEN IF IT WAS THERE WOULD AGAIN BE NO ERROR MESSAGE AND TRIANGLE. THIS TIME SYSTEM STAYED SHUTDOWN FOR LONGER THAN 15 MIN MILEAGE 11442 9-10-18. THIS HAS BECOME MORE OF NUISANCE AND MAJOR SAFETY CONCERN.

NHTSA ODI 11150759

BCW (BLIND COLLISION WARNING) NOW FOR THE SECOND TIME ABOUT 3000 MILES APART FROM THE FIRST TIME AT 8960 AND NOW AT 11246 AUTOMATICALLY SHUT OFF WHILE DRIVING IN PERFECT WEATHER, NO GRIME OR MUD ANYWHERE NEAR OR ON THE SENSORS IN REAR BUMPER. TURNS OFF WARNING TRIANGLE TURNS ON FOR APPROX 15 MINUTES THEN TURNS ON LEAVING WITHOUT ANY WARNING.

NHTSA ODI 11145203

PRONE TO ROLLOVER WITH LOSING CONTROL OF VEHICLE, ON THE LATER MODEL KONA LIKE THE SECOND I PURCHASED THAT HAVE INSTALLED ANT-ROLLOVER BARS IN THE FRONT END. I TOTALED MY VEHICLE ON 7/8 AND WAS INJURED WITH HEAD TRAUMA

NHTSA ODI 11122263

UNKNOWN TYPE OF AIRBAG. THE OTHER BAG DEPLOYED. I HIT SEVERAL TREES , ONE DIRECTLY IN FRONT OF MY VEHICLE. THE MAIN DRIVER AIRBAG DID NOT DEPLOY CAUSING ME TO BE THROWN FORWARD AND RECEIVED HORRIFIC INJURY TO MY HEAD. BY THE WINDSHIELD COMING IN LIKE A V AND SAWING MY SCALP ALL THE WAY DOWN TO THE SKULL.

NHTSA ODI 11110180

FRONT PASSENGER SIDE OF CAR, THE FRONT OF CAR, DISCONNECT FROM FRAME AND FELL TO GROUND. WITHOUT REALIZING IT, BACKED OUT DRIVEWAY,DRAGGING THE FALLEN END AND RIPPING THE WHOLE FRONT OF CAR OFF EXCEPT FOR A 3 INCH "FIBERGLASS" PIECE THAT HELD THE DIVERS SIDE ON TO CAR. (PICTURES AVAILABLE)

NHTSA ODI 11090963