What 34 owners told NHTSA about the 2018 Honda Gl1800a

SELF-CANCELING TURN SIGNALS TURN OFF AFTER 7 SECONDS WHEN TRAVELING AT HIGHWAY OR INTERSTATE SPEEDS. THIS IS WHAT THE OWNER'S MANUAL DESCRIBES AS 'LANE CHANGE MODE'. THIS REQUIRES ME TO REACTIVATE THE SIGNALS AT LEAST 3 TIMES PRIOR TO MAKING A TURN. THE SELF-CANCELING FUNCTION WILL ONLY WORK PROPERLY WHEN SPEED IS LESS THAN 25 MPH. I HAVE HAD THIS AT THE LOCAL DEALER FOR 10 DAYS AND THEY ARE UNABLE TO FIX IT OR PROVIDE ANY EXPLANATION ON WHY IT IS NOT WORKING PROPERLY OR ON HOW TO SELECT NORMAL MODE VERSES LANE CHANGE MODE. I HAVE ALSO CONTACTED HONDA TECHNICAL SUPPORT (866-784-1870 CASE # 11368588) 4 TIMES, THEY ARE ALSO UNABLE TO PROVIDE DIRECTION ON THE OPERATION OF THE SIGNALS, THE OWNER'S MANUAL DOES NOT PROVIDE ANY INSTRUCTION ON HOW TO OPERATE THE SIGNALS. I HAVE ASKED HONDA TO PROVIDE ME WITH CONTACT INFORMATION FOR THEIR LARGEST GOLDWING DEALERS HOPING ONE OF THEM WOULD BE ABLE TO HELP RESOLVE THIS ISSUE BUT THEY REFUSED TO PROVIDE THIS DEALER INFORMATION. THE FOLLOWING INSTRUCTIONS ARE WHAT IS IN THE OWNER'S MANUAL FOR DIRECTION ON OPERATING THE TURN SIGNALS, THERE IS NO DIRECTION OR INFORMATION ON HOW TO SELECT THE NORMAL MODE OR THE LANE CHANGE MODE. ' THE TURN SIGNAL WILL AUTOMATICALLY STOP WHEN YOU COMPLETE THE TURN. ' WHEN USED FOR A LANE CHANGE, THE TURN SIGNAL AUTOMATICALLY STOPS AFTER 7 SECONDS OR AFTER RIDING 131 YARDS (120 M). YOU CAN MANUALLY CANCEL THE TURN SIGNAL BY PRESSING THE SWITCH IN. IN SOME CASES, THE TIMING AT WHICH THE TURN SIGNAL STOPS IS CHANGED. ALWAYS USE THE RECOMMENDED TIRES TO ENSURE CORRECT AUTOMATIC CANCELLATION OPERATION.

NHTSA ODI 11331055

I AM WRITING YOU REGARDING MY NEW 2018 HONDA GOLDWING TOUR. THE TURN SIGNAL CANCELLATION SYSTEM DOESN'T WORK. IT ONLY WORKS AS A LANE CHANGING PROGRAM, WHICH MAKES IT EXTREMELY UNSAFE. IN THEIR CURRENT IMPLEMENTATION THEY ARE UNPREDICTABLE AND THEY SIMPLY TURN OFF FAR TOO SOON. I OFTEN FIND THAT I HAVE TO TURN THEM BACK ON BEFORE I COMPLETE MY TURN. THAT IS OF COURSE VERY HARD TO KEEP TRACK OF AS YOU ARE SLOWING DOWN, DOWN SHIFTING, WATCHING TRAFFIC AND PLANNING YOUR TURN. IT HAS GOTTEN TO THE POINT WHERE I NO LONGER USE THIS FEATURE AS IT IS SAFETY HAZARD. PEOPLE AROUND YOU THINK YOU HAVE CHANGED YOUR MIND AND THAT YOU ARE NOT GOING TO TURN FOR EXAMPLE. THIS CONCERN IS BEING ECHOED THROUGHOUT THE GOLDWING COMMUNITY. ANY OF THE ONLINE MESSAGE BOARDS OR FACEBOOK GROUPS HAVE MANY RIDERS SAYING THE EXACT SAME THING ABOUT THIS SYSTEM. IT IS EVEN MENTIONED IN MANY REVIEWS OF THE BIKE, FOR EXAMPLE: HONDA SAYS IT WAS BUILT THAT WAY AND ITS NORMAL TO TURN OFF EARLY... THIS DOESN'T MAKE ANY SENSE PLUS THEY OFFER AN OPTION IN THE SOFTWARE TO CONVERT IT TO MANUAL WHICH MEANS THEY KNEW THEY HAD A PROBLEM. WHO ELSE OFFERS AN OPTION TO TURN OFF THE AUTO CANCELLATION. WHAT OTHER TURN SIGNAL SYSTEM NEEDS TO BE CLICKED ON NUMEROUS TIMES BEFORE APPROACHING AN INTERSECTION YOU WANT TO TURN AT? IT STAYS ON FOR APPROXIMATELY 7 SECONDS THEN TURNS ITSELF OFF, WHICH ONLY GOOD FOR A QUICK LANE CHANGE. THIS IS OCCURRING ON EVERY BIKE FROM AT LEAST 2018 ON ACCORDING TO THE DEALER AND MY FRIENDS WHO HAVE THE SAME BIKE. THE GOLDWING FORUMS ARE FULL OF PEOPLE COMPLAINING ABOUT THIS ISSUE. HONDA NEEDS TO FIX IT OR STOP ADVERTISING THAT IT HAS AUTO TURN CANCELLATION. WHEN IT IS ACTUALLY A LANE CHANGE ONLY SWITCH. BIKE IS 2018 NEW GOLDWING WITH ONLY 3500 MILES ON IT.

NHTSA ODI 11326631

THIS IS A BRAND-NEW LEFTOVER 800 POUND MOTORCYCLE WITH ABSOLUTELY NO REBOUND IN THE FRONT SUSPENSION. IT RIDES WELL ON SMOOTH ROADS AND BECOMES EXTREMELY PUNISHING AND THREATENING ON NORMAL IMPERFECTIONS IN THE ROAD. I DISCOVERED THIS WITHIN MY FIRST TWENTY MINUTES OF OWNING THE BIKE AND HAVE BEEN TRYING TO GET HELP EVER SINCE. THIS IS HONDA'S PREMIUM TOURING BIKE, ONE THAT THEY CLAIM IS THE SMOOTHEST, MOST SOPHISTICATED LONG-DISTANCE BIKE ON THE PLANET, YET IT CONSTANTLY BOTTOMS OUT AND FEELS QUITE DANGEROUS OVER LARGER POTHOLES OR COMMON ROUGH AREAS ON SO MANY OF OUR CALIFORNIA ROADS. THE MECHANIC HONDA SENT ME TO CLAIMED THAT THIS "STIFFNESS THAT CANNOT BE ADJUSTED OUT" WAS NORMAL FOR THE BASE GOLD WING AND THAT THE ONLY WAY TO FIX IT WAS TO REPLACE THE STOCK SHOCKS WITH VERY EXPENSIVE AFTER-MARKET SHOCKS. THOUSANDS OF WORDS OF HONDA ADVERTISING CLAIM THAT IS THE FINEST, MOST COMFORTABLE TOURING BIKE ON THE ROAD, YET THEIR MECHANIC SAYS I NEED NEW SHOCKS. I HAVE FOUND THAT THIS BIKE IS DANGEROUS, AND I WELCOME ANY INSPECTION BY QUALIFIED ENGINEERS OR TECHNICIANS (THOSE WHO DON'T OWE THEIR LIVELIHOOD TO HONDA) TO PROVE WHAT I SAY, AND I AM WILLING TO PAY FOR THOSE INSPECTIONS. HONDA GAVE ME A THREE-YEAR UNLIMITED MILEAGE WARRANTY AND THEN SIMPLY VOIDED IT BY HAVING ONE OF THEIR UNDERLINGS SAY THE BIKE IS NORMAL. THIS IS CORPORATE OBFUSCATION AT ITS WORST. HONDA HAS DEVELOPED A BRAND NEW FRONT END AND SUSPENSION SYSTEM FOR 2018, AND THEY DON'T WANT TO OPEN PANDORA'S BOX AND ADMIT THAT SOME OF THESE BIKES ARE NOT SAFE TO RIDE. SHAMEFUL BEHAVIOR FOR A COMPANY I HAVE DONE BUSINESS WITH SINCE 1968. I KNOW AND CAN PROVE THAT MOST OF THESE BIKES, THE TRULY NORMAL ONES, RIDE VERY WELL, JUST AS I KNOW THAT MINE IS ABNORMAL AND AN ACCIDENT WAITING TO HAPPEN.

NHTSA ODI 11322126

2 INCIDENTS- MAY 26TH 2019 AND NOVEMBER 24TH 2019. AT A STOP ON A STREET - THIS MOTORCYCLE HAS THE HONDA 7 SPEED DUAL CLUTCH TRANSMISSION - TRANSMISSION IN DRIVE, THE GOLD WING TOUR DCT MOTORCYCLE ENGINE RPMS INCREASED WITHOUT OPENING THE THROTTLE CAUSING THE BIKE TO LEAP FORWARD UNEXPECTEDLY. THE FIRST OCCURRENCE IN MAY HAPPENED WHILE THE FRONT BRAKE WAS APPLIED WHICH WAS NOT SUFFICIENT AS THE ENGINE POWER OVERCAME THE BRAKES AND JUMPED FORWARD ABOUT 6 FEET - THE BIKE WAS STOPPED BY ENGAGING THE KILL SWITCH. THE SECOND TIME IN NOVEMBER MY HAND WAS NOT ON THE RIGHT HANDLE - THROTTLE - WHEN THE ENGINE SURGED UNEXPECTEDLY AND CAUSED THE BIKE TO GO FORWARD ABOUT 4 FEET BEFORE I COULD GRAB THE BRAKES AND STOP FORWARD MOTION. FORTUNATELY IN BOTH CASES THERE WAS NOT A VEHICLE IN FRONT OF ME......

NHTSA ODI 11286673

BIKE SURGES UNEXPECTEDLY AT LOW SPEED MOSTLY WHEN MAKING LEFT TURNS AND ONCE FROM A DEAD STOP. BIKE SURGE FORWARD CAUSING A CRASH AT INTERSECTION. I WAS SITTIN AT A RED LIGHT BETWEEN TWO CARS WHEN BIKE UNEXPECTEDLY SHOT FORWARD RAPIDLY CAUSE BIKE TO HIT CAR IN FRONT. DAMAGING BOTH VEHICLES.

NHTSA ODI 11217483

THE ENGINES STOPS SOMETIMES WHEN I STOP AT AN INTERSECTION AND START TO TAKE OFF. MANY TIMES THE TRANSMISSION MAKES A LOUD CLUNK AND THE ENGINE STOPS. IT APPEARS LIKE THE BIKE TRY'S TO ENGAGE BOTH TRANSMISSIONS AT THE SAME TIME. SEVERAL TIMES I COULD NOT GET THE BIKE RESTARTED. I TOOK IT TO TWO DIFFERENT HONDA DEALERS BUT THEY CANNOT FIND THE PROBLEM. I HAVE FOUND OTHER 2018 HONDA GOLDWING DCT OWNERS THAT HAVE HAD THE SAME THING HAPPEN TO THEM AND HONDA TELLS ALL OF US THEY NEVER HEARD OF THIS PROBLEM. IT IS A SAFELY ISSUE BECAUSE I GO TO MOVE AND THE TRAFFIC BEHIND ME STARTS TO MOVE AND HAS TO JAM ON THERE BRAKES AND THEN THEY HONK AT ME BECAUSE I AM STALLED AT THE INTERSECTION.

NHTSA ODI 11205522

2018 HONDA GL1800 / GOLD WING , RENTAL. THE TIRE PRESSURE MONITORING SYSTEM WAS ACTIVATED AS WE LEFT THE PARKING LOT IN THE MORNING. I PULLED OVER TO CHECK IT. I WAS ON A SIDE ROAD IN A SMALL TOWN, APPOX SPEED , 30 MPH. CHECKED IF THERE WAS SOMETHING THAT HAD PUNCTURED THE TIRE. NO READING FOR THE FRONT TIRE. REAR WAS READING 32 .WENT TO A TIRE SHOP ABOUT 1 MILE AWAY AND TOPPED OFF THE REAR TIRE. HEADED BACK TO THE HOTEL , 1 MILE AWAY. HALF WAY BACK IT ACTIVATED AGAIN. USED MY AIR PUMP AND PUT 42 PSI IN. CALLED THE RENTAL DEALER. CENTRAL MAINE POWERSPORTS , LEWISTON , ME . RENTAL OFFICE SAID THAT THE REAR TIRE WAS REPLACED 400 MILES AGO. HE THOUGHT THAT THERE WAS A SERVICE BULLETIN ON THE TPMS . I PLANNED ON ROAD TESTING IT WITHOUT MY WIFE ON BACK, RETURN FOR LUNCH TO LET THE TIRES COOL AND RECHECK THE PRESSURE. CHECKED THE PRESSURE AND IT SEEMED TO BE HOLDING. NOT KNOWING IF THE TPMS WAS FAULTY OR IF THERE WAS SOMETHING IN THE TREAD , I COULDN'T TRUST THE MOTORCYCLE AS IT ONLY HAS TWO TIRES. CALLED THE DEALER AND WE DECIDED TO HAVE THEM PICKUP THE BIKE AND REFUND OUR RENTAL. I CALLED HONDA POWER SPORTS NATIONAL AND INFORMED THEM OF THE PROBLEM. THEY STATED THAT THERE WAS NO SERVICE BULLETIN OR RECALL ON THE BIKE. 866-784-1870 . CASE # 09015673 . THEY OFFERED ME A HAT . OUR MOTORCYCLE GUIDED TOUR WAS ENDED AND WE HAD TO DRIVE OUR VAN.

NHTSA ODI 11164267

TL* THE CONTACT OWNS A 2018 HONDA GL1800. WHILE DRIVING AT ANY SPEED, THE GLARE FROM THE WINDSHIELD OBSTRUCTED THE CONTACT'S VIEW WHILE WEARING PRESCRIPTION SUNGLASSES. THE DEALER (MID-OHIO SUZUKI HONDA YAMAHA KAWASAKI, 494 HARCOURT RD, MT VERNON, OH 43050, (740) 397-5272) TEST DROVE THE VEHICLE AND CONFIRMED THE FAILURE. THE DEALER CONTACTED THE MANUFACTURER ON BEHALF OF THE CONTACT AND FILED AN APPEAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 500. THE VIN WAS NOT AVAILABLE. *TT CARFAX: VIN PROVIDED HAS NO DISPLAYABLE RECORDS. UPDATED 11/27/18*JB

NHTSA ODI 11113313

THE FRONT WHEEL WOBBLES AT SPEEDS ABOVE 40 MPH AND GETS WORSE AS SPEED INCREASES. WHEN I TOOK IT BACK, THE DEALER SAID THEY INSPECTED THE FRONT WHEEL BEARINGS, STEERING HEAD BEARINGS, AND CHECKED THE BALANCE OF THE TIRE. WOBBLE IS STILL THERE AND FEELS UNSAFE AT HIGHWAY SPEEDS ABOVE 60 MPH. BRAND NEW MOTORCYCLE, DELIVERED MAY 3, 2018.

NHTSA ODI 11093628