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What 35 owners told NHTSA about the 2018 GMC Sierra 2500 Hd

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (35)Crash / fire / injury (2)Engine (8)Electrical system (7)Fuel system (5)Equipment (4)Lights (4)Tires (3)Transmission & drivetrain (3)Visibility & wipers (2)Backup camera & sensors (1)Fuel System, Diesel (1)

Newest first · 35 complaints · page 2 of 2

Jan 24, 2020

REAR CAMERA ONLY WORKS INTERMITTENTLY AND NEVER EARLY MORNINGS WHEN TRUCK IS PUT IN REVERSE. A BLUE SCREEN COMES UP WITH 'SERVICE BACK UP CAMERA ' ON SCREEN.

NHTSA ODI 11301726

Dec 16, 2019Transmission & drivetrain

WHILE TRYING TO MERGE ONTO THE INSTERSTATE MY TRUCK STARTED LOST POWER AND STARTED TO CHUG. MY TRUCK SLOWED DRASTICALLY WHICH CAUSED A TRACTOR/TRAILER TO ALMOST RUN INTO THE BACK OF ME. THIS HAS BEEN AN ONGOING ISSUE THAT MY DEALERSHIP HAS ADDRESSED BY REFLASHING MY COMPUTER. TO MY KNOWLEDGE THE FIRST FLASH WAS FOR THE TRANSMISSION AND THE SECOND TIME WAS FOR THE FUEL INJECTORS. THE REPROGRAMMING HAS NOT FIXED THE ISSUE. I WAS TRYING TO MERGE WITH TRAFFIC ON I 80 IN UTAH

NHTSA ODI 11289536

Dec 2, 2019Engine

TL* THE CONTACT OWNS A 2018 GMC SIERRA 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE); HOWEVER, THE PARTS FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. JONES BUICK GMC OF LANCASTER (1335 MANHEIM PIKE, LANCASTER, PA 17601, (717) 394-0711), TURNER BUICK GMC (612 E MAIN ST, NEW HOLLAND, PA 17557, (866) 680-8360) AND KEIM CHEVROLET INC (3265 LINCOLN HWY E, PARADISE, PA 17562, (717) 879-9614) WERE CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE AND WERE BEING SHIPPED TO THE NORTHERN STATES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11286375

Sep 17, 2019Engine

TL* THE CONTACT OWNS A 2018 GMC SIERRA 2500. WHILE DRIVING 30-50 MPH UP A HILL, THE VEHICLE SHUDDERED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 5,641. THE VIN WAS INVALID.

NHTSA ODI 11256119

Sep 3, 2019Tires

TL* THE CONTACT OWNS A 2018 GMC SIERRA 2500 EQUIPPED WITH ORIGINAL FIRESTONE TRANSFORCE H/T TIRES, SIZE: 245/75/R17 (NA). UPON INSPECTION, THE CONTACT DISCOVERED THAT ALL FOUR TIRES HAD EXPERIENCED SIDEWALL BUBBLING. THE UNUSED SPARE TIRE ALSO EXPERIENCED THE FAILURE. THE VEHICLE WAS TAKEN TO GRIFFIN MOTOR COMPANY (2500 WEST ROOSEVELT BLVD, MONROE, NC) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE TIRES WERE EXAMINED AT THE FIRESTONE TIRE CENTER AND THE CONTACT WAS INFORMED THAT THE TIRES WERE DEFECTIVE. THE TIRE MANUFACTURER WAS ALSO NOTIFIED. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 8,000. *TR

NHTSA ODI 11252971

Apr 26, 2019Lights

HID HEADLIGHTS SHAKE WHEN HITTING THE SLIGHTEST BUMP IN THE ROAD. GM SAYS IT'S NORMAL AND REFUSES TO TRY TO FIX.

NHTSA ODI 11204045

Nov 12, 2018Transmission & drivetrain

TRUCK BEGAN ROLLING DOWNHILL WHILE THE VEHICLE WAS IN PARK WITH THE KEYS OUT OF TGE IGNITION. I WAS REMOVING A CHILD SEAT FROM THE PASSENGER SIDE REAR SEAT AT THE TIME. SPOUSE WAS ABLE TO HURRIEDLY JUMP INTO THE VEHICLE AND APPLY THE BRAKES.

NHTSA ODI 11151083

Oct 16, 2018Lights

HEADLIGHTS SHAKE WHEN GOING OVER BUMPS IN HIGHWAY. ITS DISTRACTING AND IRRITATING AND TAKES YOUR ATTENTION FROM THE ROAD WHEN IT HAPPENS.

NHTSA ODI 11140670

Aug 13, 2018Electrical systemFire

WHILE THE TRUCK WAS UNATTENDED, SMOKE WAS OBSERVED BY A PASSER-BY WHO CALLED THE LOCAL FIRE DEPARTMENT. FIRE DEPT BROKE A WINDOW FOR ACCESS, EXTINGUISHED FIRE. HAULED VEHICLE AWAY FOR SAFEKEEPING. HAPPENED WHILE WE WERE AT A CONDO COMPLEX, VEHICLE PARKED FOR THE EVENING. HEAT INTENSITY AND MELTED PLASTIC INDICATED THAT FIRE OCCURRED IN CONSOLE AREA. VEHICLE WAS OFF, WE WERE ASLEEP, NOBODY HAD ACCESS TO INTERIOR OF VEHICLE. A PHONE CHARGER WAS PLUGGED IN, POSSIBLY ANOTHER CHARGER AS WELL.WE CONTACTED GM TO FILE A WARRANTY CLAIM. IT WAS DENIED, ACCORDING TO YVETTE YOUNG BECAUSE "GM COULD NOT DETERMINE THE CAUSE OF THE FIRE SO IT IS NOT OUR PROBLEM." GM DID THREE INVESTIGATIONS, ONE BY THE ADJUSTER, AND TWO MORE THAT INCLUDED A "DESTRUCTIVE INSPECTION." THIS WAS A TWO AND A HALF MONTH PROCESS. WE WERE NOTIFIED BY PHONE THAT THE CLAIM WAS DENIED AND THE LETTER THAT ARRIVED LAST WEEK IS ATTACHED. WE DON'T SMOKE, DID NOT HAVE ANYTHING COMBUSTIBLE IN OR NEAR THE AREA AND ARE CONCERNED THAT THE FIRE WAS RELATED TO THE CHARGERS. SOMETHING IN THAT VEHICLE ALLOWED THE CHARGERS TO OVERHEAT EVEN THOUGH THE TRUCK WAS OFF, IN OUR OPINION. OUR CONCERN IS THAT IF THIS HAD BEEN IN A GARAGE OR HAD PEOPLE BEEN IN THE VEHICLE, LIVES COULD HAVE BEEN LOST. VEHICLE HAD 12,000 MILES ON IT.PURCHASED NEW, NO OBVIOUS CAUSE FOR THIS EVENT. EVENT OCCURRED AT BAY POINT IN PANAMA CITY, FLORIDA.

NHTSA ODI 11119531

Jul 17, 2018Fuel system

MY HUSBAND WAS DRIVING OUR BRAND NEW DENALI WHICH HAS ONLY 3500 MILES ON IT. THE ENGINE COMPLETELY SHUT DOWN CROSSING A HIGHWAY WITH 55 MILES PER HOUR POSTING AND MY DAUGTHER OF 8 YEARS OLD WAS IN THE BACK SEAT. THE ENGINE AS I SAID COMPLETELY SHUT DOWN WITH NO INDICATOR LIGHTS OR WARNING AND MY HUSBAND WAS UNABLE TO STEER THE VEHICLE. IT STOPPED OFF THE SIDE OF THE ROAD BY MIRACLE AND ONSTAR WAS CALLED AND THE VEHICLE WAS TOWED TO THE CLOSEST GMAC DEALERSHIP. APPARENTLY THE FUEL INJECTOR PUMP WAS DEFECTIVE FROM THE FACTORY. THEN IT ALSO BLEW SHRAPNEL THROUGH THE WHOLE FUEL INJECTION SYSTEM AND DESTROYING AND ALL THE FUEL LINES AND PARTS TO IT. I AM VERY CONCERNED AS MY FAMILY WAS IN THE CAR AND THIS COULD HAVE CERTAINLY BEEN A HUGE TRAGEDY. I DON'T FEEL SAFE WITH THIS CAR AND I WANT A FULL REFUND FOR MY AUTOMOBILE.

NHTSA ODI 11112033

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Working with the data? Download all 35 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2018 GMC Sierra 2500 Hd verdict →