What 59 owners told NHTSA about the 2018 Chevrolet Impala

the vehicle had a sudden loss of power steering. No warnings or indications of any isues just immediate loss of the ability to steer

NHTSA ODI 11440900

REFRIGERANT LEAKS. 1234YF

NHTSA ODI 11416433

THE EVAP CORE STARTED LEAKING A MONTH AGO HAD THE CAR FOR 2 YEARS AND AS I READ ONLINE ITS A COMMON ISSUE AND CHEVY DOESNT WANT TO FIX IT. SOMETIMES THE TRANSMISSION SHIFTS HARD BUT DOESNT HAPPEN OFTEN

NHTSA ODI 11416236

I PURCHASED THIS VEHICLE 2 WEEKS AGO NEVER BEEN HAPPIER. MY COMPLAINT IS ABOUT MY HEADLIGHTS THEY HAVE SERIOUS CONDENSATION IN BOTH AND THERE IS ABOUT AN INCH OR 2 OF WATER INSIDE THE HEADLIGHTS. THIS ISSUE IS CAUSING BAD VISIBILITY WITH LOW LIGHTING. I HAVE TRIED EVERYTHING TO KEEP THE WATER OUT AND PROVIDE HEADLIGHTS WITH PROPER AIR SO THIS DOESN'T HAPPEN. HOW COME CHEVROLET DIDN'T RECALL THESE HEADLIGHTS DUE TO POOR DESIGN AND IMPROPER VENTILATION. WHAT CAN I DO BESIDES SPEND $200.00 ON 2 NEW ONES?

NHTSA ODI 11414389

GETTING A SECOND LOOK AT AIR CONDITIONING. I WAS TOLD THE COMPRESSOR COULD BE LEAKING AS THERE HAS BEEN NO FREON FOR OVER A MONTH OR TWO. THE FREON IS 120/POUND AND COULD COST 1000, HE MENTIONED FOR FREON ALONE. THIS IS A 2018, PURCHASED LAST YEAR AND I'M DEALING WITH A COMPRESSOR ISSUE AS WELL AS VERY EXPENSIVE FREON?

NHTSA ODI 11405407

2018 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO ISSUES WITH DOOR LOCKS AND TIRES. *LD THE CONSUMER STATED THE VEHICLE WAS SOLD WITH 3 WORN TIRES AND A KEY WITH A DEAD BATTERY. THE CONSUMER WAS DRIVING THE VEHICLE ON A MOUNTAIN SIDE AND EXTREMELY HEAVY FOG, THE LIGHTS (INSIDE AND OUT) WENT OUT. THE DEALER WAS INFORMED OF THE FAILURE. THE CONSUMER COULD NOT REPLICATE THE PROBLEM, BUT WAS UNABLE TO START THE VEHICLE. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE AND SUGGESTED TRADING IT IN. THE CONSUMER TRADED THE VEHICLE IN AFTER OWNING THE VEHICLE FOR ONLY 8 MONTHS. *JS

NHTSA ODI 11394232

TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED SHE NOTICED THAT WATER WAS ENTERING THE DRIVER'S AND THE PASSENGER'S SIDE HEADLIGHT HOUSINGS AND CAUSING THE ILLUMINATION TO BE REDUCED. THE VEHICLE WAS TAKEN TO LOCAL DEALER NIMNICHT CHEVROLET LOCATED AT 1550 CASSAT AVE, JACKSONVILLE, FL 32210, (904) 387-4041, WHERE SHE WAS INFORMED THE MECHANIC NEEDED TO DRILL HOLES INTO EACH HEADLIGHT HOUSING TO ALLOW FOR THE WATER TO PROPERLY DRAIN FROM THE HEADLIGHT HOUSINGS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

NHTSA ODI 11374542

TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER REVERSING THE VEHICLE AND PLACING THE GEAR SHIFTER IN DRIVE, THE STEERING WHEEL STIFFENED AS THE "POWER STEERING, DRIVE WITH CARE" WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO MCELVEEN BUICK GMC (117 FARMINGTON RD, SUMMERVILLE, SC 29483) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE POWER STEERING GEAR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.

NHTSA ODI 11363290

IF THE CAR HAS BEEN OPERATING FOR LONG PERIOD OF TIME AN HOUR OR MORE WHEN THE AUTO STOP KICKS ON THE WHOLE CAR TURNS OFF. USUALLY AT A STOP SIGN OR STOP LIGHT. IN THE MIDDLE OF TRAFFIC. I HAVE TO LET IT SIT OFF FOR A COUPLE MINUTES AND RESTART AND JERKS HARD INTO GEAR. . WAS TOLD IT'S THE BATTERY FUSE BLOCK AND ISN'T COVERED BY WARRANTY.

NHTSA ODI 11363063

GEARS SKIPPING AND SHRUDDERING BETWEEN 2ND AND 4TH GEAR. CHEVROLET DEALERSHIP RECOMMENDED ENGINE MOUNTS REPLACES WHICH WAS A FALSE DIAGNOSE. AFTER FURTHER INSPECTION AND DIAGNOSING, THEY REVEALED THAT MY TRANSMISSION NEEDS TO BE REPLACED FOR 6200$. I PAID THE 6200$ AND NOW TRANSMISSION SHIFTING HARD INTO 2ND GEAR.

NHTSA ODI 11362612

TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, A STRANGE ODOR WAS PRESENT COMING FROM THE ENGINE INTO CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO LOCAL DEALER (RACEWAY CHEVROLET LOCATED AT 1510 SOUTH 5TH ST, HARTSVILLE, SC 29550) WHO DIAGNOSED THE AIR CONDITIONING EVAPORATOR COIL WAS DEFECTIVE AND HAD LEAKED FREON. THE COIL WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.

NHTSA ODI 11350213

TRANSMISSION SLIPPING, ROUGH SHIFT AND BUCKING BACK AND FORTH. HAPPENS INTERMITTENTLY AT LOW SPEEDS AND IN STOP AND GO TRAFFIC AS WELL AS HIGHWAY SPEEDS AND WHEN PASSING.

NHTSA ODI 11348753

ON 16TH JULY 2020 WHILE DRIVING BELL SOUNDS WENT OFF IN MY CAR, ON DASH AIRBAG WARNING CAME ON AND GOT AN ONSTAR ALERT THAT AIRBAG MALFUNCTION. ONSTAR SAID TO GET IT TO DEALERSHIP ASAP. YESTERDAY 20TH JULY DEALERSHIP TOLD ME THAT FRONT PASSENGER SEAT AIRBAG MODULE, FRONT PASSENGER AIRBAG PLATE IN SEAT AND SOMETHING ELSE AIRBAG IS WRONG. TOLD ME NOT COVERED UNDER WARRANTY IN WHICH SINCE IT IS A 2018 I COULDN'T BELIEVE IT. THEY SAID BECAUSE HAVE 62,000 MILES IS WHY. I SAID THIS IS A SAFETY ISSUE THEY ACKNOWLEDGED THAT BUT SAID I WOULD NEED TO HAVE IT REPAIRED WHICH WOULD COST $1300 WITHOUT TAXES. I CALLED GENERAL MOTORS AND HAVE A CASE NUMBER. HOWEVER, NOT GM NOR THE DEALERSHIP NESMITH CHEVROLET, BUICK, GMC SEEM TO FEEL THIS SHOULD BE A RECALL OR A SAFETY ISSUE THAT THEY SHOULD BE LIABLE FOR!

NHTSA ODI 11340587

FREIGHTED: AIRBAG WARNING ON DASH CAME ON, BELLS STARTED MAKING NOSE IN CAR AND GOT ONSTAR ALERT THAT AIRBAG MALFUNCTION TO GET IT TO DEALERSHIP ASAP. EVEN IF PUSH DISMISS BUTTON COMES BACK ON. CALLED DEALERSHIP AND GOT AN APPOINTMENT: TODAY DEALERSHIP SAYS IT IS ISSUE WITH AIRBAG SENSORS IN PASSENGER SEAT AND PASSENGER SIDE AIRBAG. TELLS US IT IS NOT COVERED UNDER WARRANTY AND NO RECALLS FOR THIS. WE HAVE CALLED GM TODAY ALSO AND HAVE A CASE NUMBER

NHTSA ODI 11340332

TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRUNK WAS CLOSED HOWEVER, FAILED TO LATCH SECURELY AND OPENED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CARL BLACK CHEVROLET BUICK GMC (1110 ROBERTS BLVD NW, KENNESAW, GA 30144, (770) 424-2200) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO THE DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF HE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,400.

NHTSA ODI 11328169

THIS IS THE SECOND 2018 CHEVY IMPALA I'VE HAD AND THE SAME PROBLEM EXISTED. THE FRONT WHEEL BEARINGS GRIND RIDICULOUSLY, AND I'M ONLY AT 48K MILES NOW. INITIALLY I REPORTED THIS ISSUE WHILE MY VEHICLE WAS UNDER THE BUMPER TO BUMPER 36K MFG WARRANTY AND NATURALLY THE DEALER FOUND NO ISSUES AND JUST LUBBED THE WHEEL AREA AND SENT ME ON MY WAY. I AM PAYING A PRETTY PENNY FOR THIS 2018 CHEVY IMPALA AND WANT TO FILE THIS COMPLAINT. I NOTICED THIS SEEMED TO BE A REPORTED PROBLEM AND THAT CHEVY HAS IGNORED THIS PROBLEM AND CONTINUES TO PLACE THESE WHEEL BEARINGS THAT ARE SUB-PAR INTO THE VEHICLES....WHY??? I HAVEN'T HAD THIS CAR 1 YEAR YET AND I HAVE HAD MORE LUB JOBS THAT I CARE TO MENTION( LIKE EVERY MONTH). WHEN DRIVING THIS CAR AND YOU'RE GETTING READY TO BRAKE/STOP, THE SECOND YOU PUT YOUR FOOT ON THE BRAKE PEDAL, A HORRIBLE GRINDING SOUND EMERGES FROM THE FRONT END OF MY CAR, I SHOULDN'T BE FIXING A PROBLEM THAT CHEVY HAS CREATED...A RECALL SHOULD BE CONSIDERED OR BETTER YET INSTITUTED TO REMEDY THESE SICK VEHICLES, YOU WANT US TO BUY AMERICAN, WELL YOU NEED TO BUILD THEM LIKE AMERICANS..STRONG *TR

NHTSA ODI 11325605

MY VEHICLE HAS BEEN SERVICED SEVERAL TIMES SINCE I HAVE PURCHASED THE VEHICLE. THE CAR WILL COMPLETELY SHUT OFF WHEN ATTEMPTING TO TURN BACK ON AFTER THE AUTO STOP TURNS IT OFF THEN I HAVE TO PLACE THE PARK HIT THE START SWITCH AND RESTART THE VEHICLE. ALSO MY AC HAS STOPPED SEVERAL TIMES IN THE VEHICLE. THE AC COMPRESSOR WAS REPLACED IN 2019 AND HAD BEEN SERVICED TWICE BEFORE THAT HAPPENED BECAUSE IT BLOWS EXTREMELY LOW AND HAVE TO PUT IT ON HIGH JUST FOR THE AIR TO BLOW. AS OF TODAY THE AC HAS BEEN GOING IN AND OUT EVEN AFTER THE REPLACEMENT OF THE COMPRESSOR AND STILL NO ONE CAN TELL ME WHAT'S THE ISSUE! *TR

NHTSA ODI 11324490

WHILE OPERATING VEHICLE ON PUBLIC ROADWAY WHILE UTILIZING THE AC FUNCTION, THE AC EVAPORATOR CATASTROPHICALLY FAILED UNDER THE DASH, STARTLING THE DRIVER & PASSENGER, AND EXPOSING THEM TO HIGH LEVELS OF 1234YF REFRIGERANT IN THE ENCLOSED CABIN. THE AC SYSTEM SUBSEQUENTLY WENT INTO LOW PRESSURE MODE, RENDERING ALL AC FUNCTIONS USELESS SUCH AS DEFROSTING THE WINDSHIELD WHICH HAS CREATED SAFETY ISSUES IN ADDITION TO THE INHALATION OF THE LEAKED REFRIGERANT. THIS STYLE OF FAILURE IS COVERED UNDER SPECIAL COVERAGE ADJUSTMENT - N182186881 EVAPORATOR CORE ICING, LEAK FOR CERTAIN 2016-2018 IMPALA VEHICLES. GM CUSTOMER SERVICE STATES THAT THIS VIN IS NOT COVERED UNDER THIS SPECIAL COVERAGE, EVEN THOUGH THIS IS A SIMILAR FAILURE ON A PART THAT SHOULD LAST THE LIFE OF THE VEHICLE. GM REFUSES TO COVER THIS FAILURE AND REQUESTED THAT THE CUSTOMER CONTACT THE NHTSA TO HELP RESOLVE THE MISSING VIN FROM THE SPECIAL COVERAGE. CUSTOMER IS CURRENTLY SADDLED WITH A $2300 REPAIR BILL FOR A LIFETIME PART THAT HAS FAILED IN 2.4 YEARS AND POSES AN ONGOING SAFETY ISSUE. *TR

NHTSA ODI 11324422

THE CAR WAS STOPPED ON A PARKING LOT EXIT RAMP. WHEN THE CAR AHEAD OF ME MOVED FORWARD I TOOK MY FOOT OF OF THE BRAKE SO I COULD MOVE FORWARD. WHEN I APPLIED THE BREAK TO STOP, THE BREAKS DID NOT WORK AND I HIT THE CAR IN FRONT OF ME.

NHTSA ODI 11281643

OCTOBER 10TH, I WAS IN AN ACCIDENT WHERE I WAS LITERALLY AN ENTIRE CAR LENGTH BACK DRIVING WITH THE FLOW OF TRAFFIC AT 50-55 MPH, WHEN THE VEHICLE IN FRONT OF ME CAME TO AN ABRUPT STOP ON THE FREEWAY. I SLAMMED ON MY BRAKES BUT MY CAR SLID STRAIGHT INTO THE BACK OF THE VEHICLE IN FRONT OF ME. IT FELT AS IF MY BRAKES WERE NOT STOPPING MY CAR. I NOTICED THIS HAPPENING BEFORE ON A MAIN STREET AND I WAS TRAVELLING AT 45 MPH BUT I DID NOT THINK ANYTHING OF IT AT THE TIME.

NHTSA ODI 11268273

TIRES-TIRES KEEP LOSING AIR PRESSURE, THEY APPEARED NEW BUT WHEN TESTED PROBLEMS WAS FOUND, THEY WERE WORE TO THE OUTSIDE AS IF ALIMENT WAS NEEDED, NEW TIRES WAS PURCHASED ELECTRICAL/BATTERY-THERE IS A FREQUENT SHUT DOWN OF ELECTRICAL SYSTEM, WHILE DRIVING THE ENGINE LIGHT COME ON, FROM THE DRIVER INFORMATION CENTER (DIC) THE WAS 14.7, THE BATTERY WAS CHECKED TWICE WITHIN A PERIOD OF TWO DAYS FROM THE DEALERSHIP, THE FIRST DAY THE BATTERY WAS GOOD THEN ON THE SECOND DAY THEY SAID I HAD A BATTERY PROBLEMS, PURCHASED NEW BATTERY, NO WARNING TRIED TO CRANK BARELY TURNOVER, SOMETIMES THE DIC GOES BLANK AND IT TAKES A WHILE FOR IT TO DISPLAY AGAIN, THIS HAVE HAPPEN AT LEAST 3 TIMES BRAKES-WHEN BACKING UP THERE IS A FREQUENT LOUD MEDAL TO METAL SOUND, THIS HAVE HAPPENED AT LEAST 4 TIMES

NHTSA ODI 11266617

I WENT TO THE STORE AND CAME OUT TO LEAVE. I ATTEMPTED TO START MY CAR AND THE RADIO CAME ON, LIGHTS IN THE CAR FLASHED A COUPLE OF TIMES AND THEN I TRIED AGAIN. THEN IT STARTED MAKING A CLICKING SOUND.

NHTSA ODI 11258945

SIDE DETECTION DEVICE NOT WORKING. CAR WAS PURCHASED IN JUNE AT A REPUTABLE DEALER. THE DEALERSHIP IS NOT SAYING THERE IS A PROBLEM, BUT THE SENSOR IS CORRODED. THERE ARE A NUMBER OF OTHER CASES WITH THE SAME PROBLEM.

NHTSA ODI 11258545

IN FEBRUARY 2019 I PURCHASED A 2018 CHEVY IMPALA PREMIER, UPON DRIVING THE CAR I NOTICED THAT THE BRAKES WERE NOT WORKING LIKE MY 2018 CHEVY CAMARO BUT I CHUCKED IT UP TO THE CAR BEING HEAVIER AND PAID IT NO ATTENTION. FOR MONTHS I HAVE BEEN THINKING THAT MAYBE I JUST NEED TO GET USED TO THE BRAKES ON MY NEW CAR AND THAT IT WAS NOTHING. WHILE I DRIVE AT NORMAL SPEEDS (40 - 45 MPH) MY CAR SLID AN EXTRA 5- 10 FT MORE THEN IT IS SUPPOSED TO EVERY TIME. YESTERDAY WHILE BRAKING MY BRAKES JUST TOTALLY DID NOT RESPOND CAUSING ME TO HIT THE BACK OF ANOTHER DRIVER. I WAS DRIVING ABOUT 30 MPH LITERALLY JUST TURNING OUT OF A SHOPPING PLAZA WHEN THE ACCIDENT HAPPENED. I STARTED TO PRESS THE BRAKES ABOUT 50 METERS AHEAD AND MY CAR DID NOT BUDGE NOR DID IT BEGIN TO STOP IT CONTINUED TO DRIVE AT THE SAME SPEED UNTIL I PROMPTED TO TURN AND BRACED FOR THE COLLISION. I HIT THE BACK PASSENGER BUMPER AND THE SIDEWALK BRINGING MY CAR TO A HALT. THIS INCIDENT WHICH PROMPTED ME TO LOOK FURTHER BRUNG ME ONLINE TO SEE THAT THERE IS A RECALL FOR THE CHEVY IMPALA BRAKES WORKING IMPROPERLY. IT SAYS THAT IT IS ON SOME IMPALAS AND I BELIEVE THAT MINE IS ONE OF THEM.

NHTSA ODI 11253560

I WAS DRIVING AND LADY CAME TO A COMPLETE STOP AT RAIL ROAD TRACK AND I COULDN'T STOP I RAN INTO THE BACK OF HER

NHTSA ODI 11235345