What 14 owners told NHTSA about the 2018 Chevrolet Express Passenger 3500 15 Pass

The contact owns a 2018 Chevrolet Express. The contact stated that the defroster would intermittently fail to operate as needed. The contact mentioned that the defroster might start working when driving over a pothole or an obstruction in the road. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V655000 (Electrical System). The contact also discovered that the rear window was made out of tempered glass which failed to comply with FMVSS standards; she was also able to link that failure to NHTSA Campaign Number: 19V387000 (Visibility). The manufacturer was notified of both failures and informed her that the recall repair for NHTSA Campaign Number: 18V655000 (Electrical System) was already performed on the vehicle. The manufacturer also informed her that the VIN was no longer included in NHTSA Campaign Number: 18V655000 (Electrical System). The contact was also referred to the dealer, but they offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.

NHTSA ODI 11447540

MY 3500 HD SRW HAS A POWER FOLD BUTTON FOR THE SIDE MIRRORS. WHILE PASSING A SEMI TRUCK AT 70 MPH ON I-20, I WENT TO ADJUST THE RIGHT MIRROR SLIGHTLY. I ACCIDENTALLY PUSHED THE POWER FOLD BUTTON ( IT IS LOCATED BETWEEN THE LEFT AND RIGHT MIRROR ADJUSTMENT BUTTON ON THE DRIVER SIDE DOOR ). THE SIDE MIRRORS FOLDED IN. I TRIED TO RETURN THE MIRRORS BACK TO THEIR OPERATING POSITION BUT THEY WOULD ONLY UNFOLD A SLIGHT AMOUNT DUE TO THE WIND RESISTANCE. SINCE I WAS PULLING MY FIFTH WHEEL MY REAR VIEW MIRROR WAS USELESS. I DID NOT HAVE ANYONE WITH ME AT THE TIME TO HELP FORCE THE MIRROR OUT SO I AM NOW COMPLETELY BLIND AND BESIDE A SEMI IN THE LEFT HAND PASSING LANE. THIS WILL EVENTUALLY GET SOMEONE HURT SERIOUSLY. YOU CAN NOT PULL OVER SINCE YOU ARE IN THE LEFT LANE, CAN NOT SLOW DOWN SINCE YOU ARE ON AN INTERSTATE HWY AND HAVE NO SIGHT ON THE RIGHT SIDE OF YOUR VEHICLE.

NHTSA ODI 11121227