What 14 owners told NHTSA about the 2018 Chevrolet Express Passenger 3500 15 Pass

While travelling down the road the "service Stabilitrak" and "service traction control" messages come on in the Driver Information Center and the lights for each component are lit in the dashboard. On occasion, the emergency brake light comes when I know the emergency brake is off. My safety is at risk because I'm not sure if the lights are indicating a problem or if the lights are malfunctioning as they come on every time I take a trip in this vehicle. The vehicle has been inspected by three different Chevrolet dealers, one of them three times and no fix has solved the problem. The dealers confirm the problem, but cannot find the solution. Chevrolet headquarters is well aware of the issue and have paid toward some of the dealer charges. The issue has been going since I purchased the vehicle in 2019.

NHTSA ODI 11634944

The contact owns a 2018 Chevrolet Express. The contact stated that the defroster would intermittently fail to operate as needed. The contact mentioned that the defroster might start working when driving over a pothole or an obstruction in the road. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V655000 (Electrical System). The contact also discovered that the rear window was made out of tempered glass which failed to comply with FMVSS standards; she was also able to link that failure to NHTSA Campaign Number: 19V387000 (Visibility). The manufacturer was notified of both failures and informed her that the recall repair for NHTSA Campaign Number: 18V655000 (Electrical System) was already performed on the vehicle. The manufacturer also informed her that the VIN was no longer included in NHTSA Campaign Number: 18V655000 (Electrical System). The contact was also referred to the dealer, but they offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.

NHTSA ODI 11447540

Unknown, electrical fire from inside passenger door, no external heat source, and heat source seems to be from inside the door. Vehicle was parked while fire occurred.

NHTSA ODI 11418581

WHILE PULLING A VARIETY OF 3 DIFFERENT TRAILERS, THE INTEGRATED TRAILER BRAKE CONTROL DOES NOT PROPERLY SEND OUTPUT TO THE TRAILER BRAKES. THIS CAUSES THE TRUCK (TOW VEHICLE) TO DO ALMOST ALL OF THE BRAKING WORK ON ITS OWN. ON MULTIPLE OCCASIONS I'VE HAD THE ANTI LOCK BRAKES ACTIVATE ON THE TRUCK WHILE TRYING TO STOP AT A TRAFFIC LIGHT BECAUSE I WASN'T GETTING ADEQUATE BRAKING FROM THE TRAILER DUE TO THE INTEGRATED TRAILER BRAKE CONTROL FAILING TO SEND ADEQUATE POWER TO THE TRAILER BRAKES. THE GAIN ON THE TRAILER BRAKE CONTROL WAS SET PROPERLY FOR THE LOAD BEING PULLED ON THE TRAILER AND THE GROSS COMBINATION WEIGHT OF THE TRUCK/TRAILER/LOAD DID NOT EXCEED THE RATED CAPACITIES OF THE TRUCK OR TRAILER. THE TRUCK HAS BEEN TO 2 DIFFERENT CHEVROLET DEALERS AND BOTH OF THEM HAVE TRIED BLAMING THE TRAILER OR THE OPERATOR. I HAVE SHOWN BOTH DEALERS THAT THE TRUCK DOES IT WITH A VARIETY OF DIFFERENT TRAILERS AND PROVEN THAT IT'S NOT THE TRAILER. I HAVE MY CLASS A CDL AND HAVE BEEN PULLING TRAILERS WITH BRAKE CONTROLLERS FOR 20 YEARS. THIS INSTANCE HAPPENS AT ALL DIFFERENT SPEEDS OF TRAVEL WHILE DRIVING, WHETHER IT BE 5 MPH OR 65 MPH OR ANYWHERE IN BETWEEN. ALSO, WHILE SITTING STILL AT A TRAFFIC SIGNAL, THE TRUCK PUTS NO BRAKING POWER TO THE TRAILER WHICH IS HORRIBLE WHEN YOU ARE SITTING ON ANY KIND OF SLOPED GRADE. FROM A COMMERCIAL DRIVER STANDPOINT, THIS TRUCK DOES NOT IN ANY WAY SHAPE OR FORM PASS A DOT SAFETY INSPECTION DUE TO THIS ISSUE. THE TRUCK HAS ROUGHLY 37,000 MILES, IS WELL TAKEN CARE OF, AND IS FLEET MAINTAINED. THE ATTACHED PHOTO IS WHILE SITTING STILL WITH A LOADED GOOSENECK TRAILER HOOKED TO THE TRUCK.

NHTSA ODI 11397975

TL* THE CONTACT OWNS A 2018 CHEVROLET EXPRESS. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES APPLIED AUTOMATICALLY. TO KEEP THE VEHICLE FROM STOPPING ABRUPTLY, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO CONTINUE DRIVING. IN ADDITION, THE BRAKE INDICATOR ILLUMINATED DURING THE FAILURE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THREE DIFFERENT DEALERS, INCLUDING EMICH CHEVROLET (303-647-5376, LOCATED AT 2033 S WADSWORTH BLVD, LAKEWOOD, CO 80227) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT WAS INFORMED BY THE TECHNICIAN THAT THE VEHICLE PERFORMED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,283. *BF

NHTSA ODI 11244426