What 72 owners told NHTSA about the 2017 Volkswagen Alltrack

Heard an odd clicking sound when turning right. Next time driving, turned steering wheel to make wide turn and suddenly several indicator lights came on: transmission error, airbag, cruise control. Concerned about airbag safety, and very concerning to have several issues come up instantly. Will bring vehicle to VW authorized dealership for service, will diagnose/confirm then.

NHTSA ODI 11426388

While driving in light, medium or heavy rain, water makes it into the front and back of the cab of the vehicle. When it comes in through the front water drips on my wife while driving which is distracting. When it comes in through the back the humidity builds and fogs the windows which makes it unsafe to drive. My local VW service center tells me the drain tubes are clogged. I have taken my vehicle in five times for clogged drain tubes. Our service advisor Robert Dominguez confirmed the problem. Our service technician Paul Macfarland inspected the vehicle and components. There were no warning lamps, messages or other symptoms prior to the failure.

NHTSA ODI 11425017

LEAKING SUNROOF IS RUINING INTERIOR COMPONENTS, INCLUDING HEADLINER. MULTIPLE FIXES AND SERVICE BULLETINS COVERED UNDER WARRANTY HAVE NOT BEEN SUCCESSFUL. VERY CONCERNED IT'S GOING TO LEAD TO LARGER ELECTRICAL, BODY ROT, AND MOLD ISSUES, NOT TO MENTION COMPLETELY RUINING ANY VALUE THE CAR HAS. MOST RECENT PHOTOGRAPH UPLOADED WAS FOLLOWING A RAINSTORM ON 4/11/2021.

NHTSA ODI 11407718

VEHICLE WAS STATIONARY WHILE BEING WASHED. WATER LEAKING INTO THE INTERIOR THROUGH THE HEADLINER ON BOTH THE RIGHT AND LEFT SIDES BEHIND THE PANORAMIC ROOF. CONCERNED FOR MOLD, ELECTRICAL COMPONENT DAMAGE. COULD ALSO BE FURTHER SAFETY ISSUE IF THIS HAPPENS WHEN IN MOTION.

NHTSA ODI 11397212

SRS WARNING LIGHT FOR UNOCCUPIED PASSENGER SEAT WOULD NOT GO OFF EVEN AFTER RESTARTING THE CAR; IT DID GO OFF WHEN FASTENED THE SEAT BEAT (ON THE EMPTY SEAT). HEADLIGHTS AND DASH LIGHT SUDDENLY TURNED OFF TWICE; THIS HAS BEEN SEVERAL MONTHS AGO WITH NO REPEAT HOWEVER WITH COVID-19, I' PROBABLY DRIVEN ONLY A FEW HUNDRED MILES IN THE LAST YEAR.

NHTSA ODI 11396779

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF ALLTRACK. THE CONTACT STATED THAT WATER ENTERED THE CABIN OF THE VEHICLE THROUGH THE SUN ROOF AND TRAVELED TO THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT WATER ENTERED THE ELECTRICAL SYSTEM WHICH WAS A CAUSE FOR CONCERN. THE CONTACT HAD TAKEN THE VEHICLE TO HANOVER VOLKSWAGEN (1850 CARLISLE PIKE, HANOVER, PA 17331) ON THREE SEPARATE OCCASIONS WHERE THE VEHICLE WAS SERVICED UNDER A MANUFACTURER'S RECALL HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

NHTSA ODI 11377939

FAILED CLOCKSPRING AT 37500 MILES AND NOT OFFERED WARRANTY REPLACEMENT..I CAN PROVIDE DEALER SERVICE RECORD IF NEEDED

NHTSA ODI 11375741

THE MOON ROOF HAS BEEN LEAKING WATER THIS IS THE SECOND TIME THE RADIO BACK UP CAMERA NAVIGATION SYSTEM HAVE NOT BEEN WORKING THERE'S WATER THAT CAME ALL IN THROUGH THE FRONT BY THE WINDSHIELD THE TWO PILLARS AND NOW IT'S HAPPENING IN THE BACK IT WAS PARKED IN MY DRIVEWAY

NHTSA ODI 11352458

ON OR ABOUT 6.13.2019, MY 2017 VW GOLF ALLTRACK SE LEAKED WATER THROUGH THE LIGHT IN THE ROOF, BEHIND THE VISOR (DRIVER'S SIDE) WHILE STATIONARY. EACH TIME THE HEADLINER WAS STAINED, WATER SAT IN THE LIGHT AND IT LEAKED ALL OVER MY LAP. AS OF 6.11.2020, IT IS STILL LEAKING. THIS APPEARS TO BE A KNOWN ISSUE AND A CLASS ACTION SUIT IS PENDING. VW CLAIMS THIS IS A REPAIR DEFECT, NOT A MANUFACTURE DEFECT AND ONLY OFFERS TO COVER 75% OF A $12K REPAIR ON A VEHICLE THAT HAS 34K MILES, BEEN MOSTLY GARAGE KEPT OR COVERED AND ALL MAINTENANCE COMPLETED ONLY AT VW DEALERSHIPS. I HAVE FILED SEVERAL COMPLAINTS WITH VW. THEY STATE THAT SINCE VEHICLE IS OUTSIDE OF 3 YEAR WARRANTY (3YR/36K MI), THEY ARE OFFERING GOODWILL. I DO NOT FEEL IT IS FAIR OR RIGHT TO HAVE TO SPEND EVEN $1 TO REPAIR A KNOWN STRUCTURAL DEFECT RELATED TO THE SPOT WELDS AND SUNROOF, WHICH WERE LIKELY THE CAUSE OF EACH AND EVERY LEAK THAT THE CAR HAS EXPERIENCED. ADDITIONALLY, THE CAR LIKES TO SUDDENLY ATTEMPT TO ACTIVATE THE COLLISION WARNINGS FOR NO REASON - AFTER FURTHER RESEARCH, THIS IS A KNOWN ISSUE AS WELL, POSSIBLY RELATED TO WATER DAMAGE. VW OF AMERICA REFUSES TO TAKE ANY ACTION BEYOND THEIR OFFER OF 75% COVERAGE OF COSTS AS GOODWILL ON A CAR THAT WASN'T BUILT RIGHT TO BEGIN WITH AND FRANKLY, IS A RISK TO THE SAFETY OF MY TWO CHILDREN, 4 & 2, AS A SPOT WELD IN THE SUNROOF IS SURELY A SIGN THAT IT'S LIKELY NOT THE ONLY STRUCTURAL DEFECT OR FAILURE OF THE VEHICLE. THIS IS MY 4TH VW AND CLEARLY WILL BE MY LAST.

NHTSA ODI 11339536

LEAKY SUNROOF TO DO INCORRECT REWORK IN PRODUCTION OF THE WELDING POINTS OF THE SUNROOF FRAME AREA. SPOT WELDS AROUND THE PERIMETER OF THE SUNROOF OPENING MAY BE TOO LARGE.* THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL. INSUFFICIENT CLEANING PROCESS PRIOR TO APPLYING OUTER SUNROOF SEAL. THE SUNROOF FRAME OPENING MAY HAVE BEEN IMPROPERLY CLEANED PRIOR TO APPLICATION OF THE ACRYLIC TAPE ON THE OUTER SUNROOF SEAL. THIS PREVENTS THE OUTER SUNROOF SEAL FROM PROPERLY ADHERING TO THE BODY OF THE VEHICLE, ALLOWING WATER TO LEAK THROUGH THE SEAL.

NHTSA ODI 11338528

WITH LESS THAN 17,000 MILES AND WITHIN 2 WEEKS OF HAVING A 3YR/30K SERVICE PERFORMED, CAR SUDDENLY LOCKED UP ON HIGHWAY WHILE TRAVELING OVER 60MPH. DID NOT HAVE ENOUGH TIME TO PULL TO SHOULDER. IN PROCESS ALSO LOCKED UP BREAKS. AFTER 15 MINUTES , FOUND THAT BY HOLDING POWER BUTTON WAS ABLE TO GET WHEELS UNLOCK SO THAT I COULD IDLE TO A SAFER SPOT. DEALERSHIP DISCOVERED REAL DIFFERENTIAL LEAKING AND HAD FAILED. DEALERSHIPS WERE UNABLE TO PROVIDE TRAVEL ASSISTANCE/COMPENSATION (RENTAL) OR RETURN OF CAR TO MY AREA EVEN THOUGH I WAS OVER 150-200 MILES FROM HOME, CAR WAS BOUGHT NEW WITH EXTENDED WARRANTY, AND PART DELIVERY AND REPAIR TOOK 10 DAYS/7 BUSINESS DAYS.

NHTSA ODI 11318119

THERE ARE LOUD CREAKING/CRUNCHING NOISES COMING FROM ALL 4 CORNERS OF THE VEHICLE. SEARCHING YOUTUBE, IT IS A PREVAILING PROBLEM IN ALLTRACKS. IT SEEMS TO BE DEFECTING BUSHING AT THE TOP OF THE SUSPENSION. IT OCCURS WHEN THERE IS LATERAL COMPRESSION AND OCCURS EVEN AT LOW SPEEDS. THIS IS DANGEROUS AS THE ENTIRE CAR REST ON THESE BUSHING AND COULD CAUSE LOSS OF CONTROL WHEN THESE DEFECTIVE PARTS FAIL CATASTROPHICALLY.

NHTSA ODI 11317776

I WAS BACKING OUT OF MY DRIVEWAY AND I FELT SOME SORT OF STRINGY-LIKE METALLIC RESISTANCE AS I TURNED MY STEERING WHEEL (SIMILAR TO A RUBBERBAND HELD TAUT AND BEING PLUCKED). APPROXIMATELY 5 MINUTES LATER, AN AIRBAG AND A TRANSMISSION WARNING APPEARED AND MY HORN AND ALL BUTTONS ON MY STEERING WHEEL STOPPED WORKING. I WAS AT 50,0170+ MILES WHEN THIS OCCURRED. MY VEHICLE IS NOT UNDER RECALL, EVEN THOUGH 400,000 + OTHER VWS HAD THE SAME RECALL...

NHTSA ODI 11317038

ABOUT A MONTH OR SO AFTER I GOT THE CAR, IT STARTED MAKING A LOUD SQUEAKING NOISE WHEN TURNING THE STEERING WHEEL TO THE LEFT (AND NOW WHEN YOU TURN IT BACK TO THE RIGHT TO STRAIGHTEN OUT) NOTICEABLE AT VERY SLOW SPEEDS SUCH AS PULLING IN AND OUT OF A PARKING SPACE. I TOOK IT TO THE RENO VW AND THEY SAID THERE WAS NO NOISE. I TOOK IT BACK AGAIN MONTHS LATER AND FIRST THEY SAID THERE WAS NO NOISE, AND I ASKED THAT THEY CHECK IT AGAIN. THEN THEY TRIED TO TELL ME IT WAS FROM MY BIKE RACK WHICH IS ON THE REAR OF MY CAR, ONLY ON IN THE SUMMER, AND THE NOISE IS THERE YEAR ROUND IN THE FRONT OF THE CAR. THEN THEY GOT ON THE PHONE WITH "TECH SUPPORT" AND WERE TOLD IT'S A CLOCK SPRING AND IT'S A NORMAL NOISE. IN FORTY YEARS OF DRIVING, I HAVE NEVER HEARD SUCH A NOISE. TWO PEOPLE I KNOW HAVE THE SAME CAR, AND THEIR VEHICLES DO NOT MAKE THIS NOISE. I SEE THAT VW HAS HAD CLOCK SPRING RECALLS ON SOME OF THEIR OTHER VEHICLES. MY VEHICLE IS STILL UNDER WARRANTY, AND THIS SHOULD BE FIXED. THIS IS A POTENTIAL SAFETY ISSUE THAT I WOULD PREFER TO AVOID.

NHTSA ODI 11316403

PURCHASED A USED 2017 VW ALLTRACK APRIL 2 YEARS AGO. PRESENTLY HAS ~30K MILES. CHRISTMAS DAY THIS YEAR, 4 WARNING LIGHTS APPEARED LIT-UP IN THE CONSOLE-AIR-BAG, TIRE PRESSURE, ABS AND TRACTION CONTROL. TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND ADVISED THAT WATER-INTRUSION OCCURRED DUE TO BLOCKED SUN-ROOF DRAINS [WHICH ARE NOT IMMEDIATELY ACCESSIBLE. ADVISED THAT IT WAS NOT CONSIDERED STANDARD MAINTENANCE AND AN EXPENSIVE REPAIR. ALSO REPAIRED WERE CORRODED WIRING CONNECTORS AND CORRODED WIRES! DEALER ADVISED THAT ONCE CORRECTED 'IT SHOULDN'T BE A PROBLEM AGAIN' WHICH WE DON'T TRUST OR BELIEVE. RESEARCH INDICATES THAT THIS IS A WELL-KNOWN AND WELL-DOCUMENTED PROBLEM. WE ARE VERY FRUSTRATED AND CONCERNED THIS PROBLEM WILL BE CONTINUOUSLY OCCURRING. RUST NEVER SLEEPS

NHTSA ODI 11292290

THIS CAR HAS A WELL KNOWN PANORAMIC SUNROOF LEAK THAT CAUSES EXCESS WATER TO ENTER INTERIOR OF VEHICLE AND SOAK BOTH FRONT AND REAR ELECTRONICS. MY VEHICLE HAS THIS PROBLEM CAUSED BY RECENT HEAVY RAINS. CAR IS USED TO TRANSPORT CHILDREN AND AM WORRIED ABOUT MOLD ABOUT FRONT AIR BAGS BEING WATER DAMAGED.

NHTSA ODI 11291139

TL* THE CONTACT OWNED A 2017 VOLKSWAGEN GOLF ALLTRACK. THE CONTACT STATED THAT THE SUN ROOF LEAKED AND CAUSED MOLD TO FORM INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO VOLKSWAGEN CLEAR LAKE (281-848-5500, LOCATED AT 15100 GULF FWY, HOUSTON, TX 77034) WHERE IT WAS DETERMINED THAT THE FAILURE RESULTED FROM THE OWNER'S NEGLIGENCE OF PROPER VEHICLE MAINTENANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SUPPORTED THE DEALER'S CLAIM. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO THE INSURANCE COMPANY. THE INSURANCE COMPANY TOTALED THE VEHICLE, STATING THAT IT WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 11,000. THE VIN WAS NOT PROVIDED.

NHTSA ODI 11279870

I AM SEEING WATER STAINS ON MY HEADLINER AROUND THE ENTIRE PANORAMIC SUNROOF. THERE IS WATER SOAKING THE CARPETS ON THE FRONT AND REAR PASSENGER CARPETS. THERE IS ALSO A MUSTY SMELL DUE TO THE STANDING WATER THAT HAS BEEN LEAKING FROM THE SUNROOF.

NHTSA ODI 11257402

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF ALLTRACK. WHEN THE VEHICLE WAS STARTED DURING A RAINSTORM, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. UPON RESTARTING THE VEHICLE, IT WOULD NOT ACCELERATE AND HAD TO BE TOWED TO COASTAL VOLKSWAGEN (1 SATURN DRIVE, HANOVER, MA 02339, (781) 871-4600. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD CHECK TO SEE IF THE VEHICLE'S WARRANTY WOULD COVER THE REPAIRS. THE FAILURE MILEAGE WAS 27,000.

NHTSA ODI 11234807

PANORAMIC SUNROOF LEAKS. HEADLINER I AND CARPET IS BADLY STAINED WITH VISIBLE MOLD GROWTH. PILLAR STAINING AS WELL. WATER LEAKS FROM DOME LIGHT AND SUNROOF CONTROL BUTTONS. WATER ALSO LEAKS INTO FOOT WELL. TAKEN TO TWO DIFFERENT DEALERSHIP WHO HAVE SAID THAT IT IS LIKELY THE SUNROOF DRAINS ARE BLOCKED BY DEBRIS AND REPAIR WOULD NOT BE COVERED BY WARRANTY. THERE IS NO WAY FOR THE CONSUMER TO ACCESS THE SUNROOF DRAINS TO KEEP THEM CLEAR, PARTICULARLY THE REAR DRAINS, WHICH ENTAILS DISMANTLING PART OF THE CAR. THIS IS A KNOWN ISSUE WITH MANY REPORTED COMPLAINTS BY OWNERS WITH A TECHNICAL SERVICE BULLETIN BEING ISSUED. PLEASE ENCOURAGE AN INVESTIGATION AND REPARATIONS FROM VW.

NHTSA ODI 11231067

THIS PAST SPRING I NOTICED THE CAR'S HEADLINER WAS WET AND STAINED. IT THEN BEGAN TO DRIP COPIOUS AMOUNTS OF WATER INTO THE VEHICLE DURING HEAVY RAINSTORMS. THE CAR IS ONLY A YEAR AND A HALF OLD AND HAS 20,000 MILES. BUT THERE ARE WATER STAINS EVERYWHERE AND IT WILL BE A MOLD ISSUE SOON, I'M AFRAID. TOOK IT TO THE DEALER, THE CAR IS UNDER WARRANTY. THEY SAID IT'S A MAINTENANCE ISSUE, NOT A WARRANTY ISSUE BECAUSE THE DRAINS THAT RELEASE THE WATER FROM SUNROOF ARE ALL BLOCKED WITH DEBRIS. DEALER FIRST ASKED ME IF I HAD JUST SIMPLY LEFT THE SUN ROOF OPEN AND WAS VERY PATRONIZING, BY ASKING ME IF THERE WAS JUST A LEAF STUCK UP THERE, CALLING ME HUNNY OVER THE PHONE. I TOLD HIM NO, SOMETHING WAS WRONG AND WE DROPPED IT OFF. $600 TO CLEAR DRAINS. WE REFUSED BECAUSE WE FOUND MANY OTHER PEOPLE EXPERIENCING THE SAME PROBLEM WITH THE SAME CAR AND THERE IS A TECHNICAL SERVICE BULLETIN FOR THE PROBLEM. WE READ THE VW HELPED COVER THE COSTS FOR MANY PEOPLE SO WE CALLED VW CUSTOMER CARE. I ASKED FOR A BUYBACK OR FOR THEM TO FIX THE CAR. THEY CALLED ME BACK SAYING THERE WAS NOTHING THEY COULD DO AND REFUSED TO ADMIT THIS IS A DEFECT IN THE DESIGN OF THE CAR. EVEN IF I JUST GOT THE DRAINS CLEARED, THERE WAS STILL DAMAGE DONE BY THE "MAINTENANCE" NOT BEING TAKEN CARE OF. "MAINTENANCE" THAT WE KNEW NOTHING ABOUT AND THERE IS NOTHING IN THE OWNER'S MANUAL ABOUT CLEARING THE DRAINS UNTIL AROUND 40,000 MILES. I WAS ASKED IF I PARKED UNDER TREES. WELL, YEAH, WE CAMP A LOT. THIS CAR IS ADVERTISED AS AN ADVENTURE CAR. I ALSO DON'T HAVE THE LUXURY OF PARKING IN A GARAGE. I'M A TEACHER. I WORK HARD TO MAKE CAR PAYMENTS, BUT I BOUGHT BRAND NEW CAR NOT KNOWING I WOULD NEED TO BE SPENDING HUNDRED UPON HUNDREDS OF DOLLARS TO "MAINTAIN" SUNROOF DRAINS. THE CAR IS CURRENTLY AT ANOTHER DEALER AND THEY WANT NUMBERS IN THE THOUSANDS TO FIX THE WATER DAMAGE.

NHTSA ODI 11230797

I HAVE WATER LEAKING FROM THE SUN ROOF COMING DOWN TO THE FLOOR, NOW MY WINDOWS FOG UP WITH ANY PRECIPITATION IN THE INTERIOR OF THE GLASS. ALSO MADE ALL MY SENSORS FAIL, ABS, TRACTION CONTROL, TIRE PRESSURE MONITOR, AND AIRBAGS WERE STATED 'FAILED' UPON ENGINE START. VEHICLE WAS STATIONARY AT OUR HOUSE.

NHTSA ODI 11222846

ROOF/SUNROOF LEAKING CAUSING STAINED HEADLINER AND WET CARPETING. VEHICLE SMELLS OF MOLD AND MILDEW AND CAUSES EXCESSIVE CONDENSATION ON WINDSHIELD. VW DEALERSHIP IN FAIR LAWN NJ ATTEMPTED REPAIR BY REPLACING SUNROOF DRAIN TUBES BUT DID NOT RESOLVE THE ISSUE. NEW LEAKS HAVE DEVELOPED AND DEALER SERVICE IS UNCLEAR WHERE OR WHAT IS CAUSING THEM. AS OF 6/12/2019 DEALER IS ATTEMPTING SECOND REPAIR STATING THE SUNROOF FRAME NEEDS TO BE REPLACED. UNSURE IF THIS WILL RESOLVE THE ISSUE

NHTSA ODI 11219516

FRONT PANEL OF SUNROOF SHATTERED ON TOP OF DRIVER'S HEAD WHILE DRIVING DOWN THE HIGHWAY. THE TOP OF THE ROOF WAS PROTECTED BY A THULE CARGO CARRIER (EMPTY) SO IT COULDN'T HAVE BEEN HIT BY A FOREIGN OBJECT ON THE OUTSIDE.

NHTSA ODI 11197072

PANORAMIC SUNROOF LEAKS AFTER 40+ DAYS AND COUNTING OF REPAIR AT VW DEALERSHIP UNDER WARRANTY. DEALER CAN'T SEEM TO FIND ROOT CAUSE OR NOT CAPABLE OF FINDING MULTIPLE PROBLEMS, OR MAYBE DO NOT WANT TO FIND ROOT CAUSE. WATER LEAKS INTO CAR AFTER RAIN/SNOW LIMITS VISIBILITY ON WINDSHIELD, ELECTRICAL PROBLEMS ARISE FROM SPEAKERS, DOOR LOCKS AND POWER WINDOWS NOT FUNCTIONING PROPERLY. LOCATION OF SUNROOF LEAK IS ALSO NEXT TO SIDE AIRBAGS AND ELECTRICAL CONNECTIONS PROBABLY CAUSING PREMATURE DETERIORATION.

NHTSA ODI 11186850