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What 301 owners told NHTSA about the 2017 Toyota RAV4 Hv

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (301)Crash / fire / injury (57)Electrical system (105)Brakes (36)Engine (31)Lights (31)Airbags (19)Body & structure (18)Transmission & drivetrain (16)Fuel system (13)Speed control (12)Steering (12)

Newest first · 301 complaints · page 10 of 13

Jan 10, 2019Electrical systemBrakesDriver assistance

TL* THE CONTACT OWNS A 2017 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 75 MPH BEHIND ANOTHER VEHICLE, THE CONTACT SWITCHED LANES AND THE FORWARD COLLISION AVOIDANCE FEATURE IMMEDIATELY ACTIVATED. AS A RESULT, THE BRAKES ENGAGED AND CAUSED THE VEHICLE TO STOP ABRUPTLY. THE CONTACT INDICATED THAT THE DETECTION SYSTEM ACTIVATED ALTHOUGH THE PRECEDING VEHICLE WAS MORE THAN 150 FEET AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 38,000. *TT*JB

NHTSA ODI 11166201

Dec 4, 2018Lights

WHEN HEADLIGHTS AFTER DARK ARE SET ON AUTOMATIC AND I MEET ON COMING TRAFFIC EITHER BRIGHT LIGHTS MY LIGHTS NOT ONLY DIM AUTOMATICALLY BUT THE AUTOMATIC TURNS IT'S SELF OFF AND WON'T COME BACK ON FOR A GOOD DISTANCE. I HAVE MET VEHICLES WITH EXCEPTIONALLY BRIGHT LIGHTS AND MY AUTOMATIC NOT ONLY TURNS OFF BUT THE HEADLIGHTS TURN OFF ALTOGETHER AND I AM LEFT WITHOUT HEADLIGHTS. I AM FUMBLING WITH THE LIGHT SWITCH TO TURN THE LIGHTS ON MANUALLY. THIS COULD BE DEADLY.

NHTSA ODI 11155827

Nov 26, 2018Lights

I PURCHASED A 2017 RAV4 LE IN DECEMBER 2017. AFTER DRIVING IT IN THE DARK, I REALIZED HOW HORRIBLE THE HEADLIGHTS ARE. I HAD THEM ADJUSTED ON MAY 5, 2018, BUT LITTLE DIFFERENCE WAS NOTICED. THOSE THAT BUY THE HIGH END MODELS OF THE RAV4 GET BETTER HEADLIGHTS. AND THEY CANNOT BE RETRO FITTED INTO THE LE MODEL. DRIVING AT NIGHT SCARES THE BEJEZZUS OUT OF ME. MY PARENTS LIVE IN MONTANA (LOTS OF WILDLIFE), AND HITTING A DEER IS NOT MY IDEA OF FUN. I DRIVE HIGH BEAMS AS MUCH AS POSSIBLE, BUT DON'T WANT ANOTHER CAR TO WRECK DUE TO MY HEADLIGHTS. I CAN'T EVEN SEE ACROSS THE STREET WITH THE HEADLIGHTS ON LOW BEAM. I CAN'T BELIEVE TOYOTA HAS NOT REMEDIED THIS ISSUE. DRIVING IN THE RAIN ON NOVEMBER 23, 2018, WAS HORRIBLE! I COULDN'T EVEN TELL IF THE HEADLIGHTS WERE ON. I WENT TO THE TOYOTA DEALERSHIP ON NOVEMBER 24, 2018, AND GAVE THE SALESMAN A PIECE OF MY MIND. I WILL NOT BUY ANOTHER TOYOTA AS LONG AS THESE HEADLIGHTS REMAIN AN ISSUE. THIS IS EXTREMELY DANGEROUS AND PUTS PEOPLE AT RISK OF THEIR LIVES IF DRIVING AT NIGHT. I WILL SEE WHAT THEY COME BACK WITH AFTER MY DISCUSSION THE OTHER NIGHT. I WASN'T ABLE TO DRIVE MOST OF 2017 DUE TO MEDICAL ISSUES, SO I DIDN'T REALIZE THIS PROBLEM. TOYOTA IS BETTER THAN THIS AND SHOULD BE EMBARASSED BY THE SITUATION. I'VE SPOKE WITH THEM SEVERAL TIMES ABOUT THIS PROBLEM AND THEY KNOW WHO I AM WHEN IN THE DEALERSHIP. THE NEXT STEP IS TO WRITE TO THE TOYOTA CORPORATION ABOUT MY SPECIFIC COMPLAINT. I HAD A 2009 RAV4 AND DID NOT HAVE THIS ISSUE. A HUGE BLACK EYE FOR TOYOTA.

NHTSA ODI 11154037

Nov 9, 2018Brakes

I HAVE HAD THIS CAR IN SEVERAL TIMES FOR BRAKE NOISES AND ROTATED WARPING. CURRENTLY THE CAR HAS 35,XXX. EVERY 5-7K THE ROTARS OR PADS ARE REPLACED. THERE IS USUALLY A NOISE THAT IS ASSOCIATED WITH THIS AND A DUPLICATE VIDEO WAS FOUND ON YOUTUBE AND TURNED OUT TO BE A MASTER CYLINDER AND WAS ADVISED THAT IT IS NOT THAT BUT I HAVE SECOND THOUGHTS. BRAKES ARE A MAJOR PART OF THE VEHICLE AND THERE HAVE BEEN SEVERAL TIMES I THOUGHT ABOUT TOWING THE VEHICLE TO THE DEALER. BUT THEY CLAIM THAT THE NOISES ARE NORMAL AND ARE JUST THE PADS SHIFTING, I HAVE HAD MY SHARE FAR OF CARS AND DRIVEN MANY DIFFERENT BRANDS AND NEVER HAD THIS ISSUE EVEN WITH MY PRIOR TOYOTA'S. SECOND COMPLAINT IS IN REGARDS TO MY LOCKS. THERE ARE TIMES THE LOCKS ON THE VEHICLE WILL NOT LOCK OR CONSTANTLY MAKES NOISE WHILE TRYING TO LOCK/UNLOCK AND THE DEALER CLAIMS THEY CAN NOT REPRODUCE THE NOISE BUT THE SECOND I STEP IN THE CAR IT MAKES THE NOISE.

NHTSA ODI 11150650

Nov 8, 2018Brakes

I GOT THIS CAR BRAND NEW. WITHIN THE 17,000 MILES I HAVE PUT ON IT, IT HAS HAD TO HAVE THE SAME {ONLY ONE BRAKE) BRAKE REPLACED THREE SEPARATE TIMES. THE OTHER 3 BRAKES ARE LIKE NEW. ALSO, JUST LAST WEEK, ON THE HIGHWAY, WITH THE NEWEST BRAKE REPLACEMENT RECENTLY COMPLETED, THE ENTIRE BRAKE SYSTEM FAILED TO WORK, AND WHEN I DEPRESSED THE BRAKES, THEY DID DEPRESS, BUT I COULD NOT SLOW DOWN. THIS WAS TERRIFYING, AND ON THE FREEWAY, IT COULD HAVE COST ME MY LIFE. I HAVE BEEN ADVISED THAT THIS IS A MANUFACTURING MALFUNCTION, AND NO AMOUNT OF BRAKE REPLACEMENT WILL FIX THE PROBLEM. I HAVE BEEN ADVISED TO DEMAND A NEW VEHICLE THAT IS SAFE.

NHTSA ODI 11150229

Sep 29, 2018AirbagsBody & structureCrash1 injury

I WAS IN A CRASH, SIDE IMPACT, PRETTY BAD. INJURED. AIRBAGS DID NOT DEPLOY. I HIT MY HEAD AND SHOULDER AGAINST THE SIDE ON THE INTERIOR OF MY VEHICLE. TRAVELING ON FREEWAY 50-60MPH, HEARD SCREECHING BEHIND DRIVERS SIDE OF ME... HEARD CRASH THEN I WAS IMPACTED ON DRIVERSIDE AND EVENTUALLY REAR PASSENGER SIDE CAUSING MY VEHICLE TO BE AIRBORNE AND LAND UPRIGHT. NO AIRBAGS DEPLOYED!

NHTSA ODI 11132299

Sep 9, 2018Speed controlCrash2 injuries

I WAS BACKING MY CAR UP TO UNLOAD A SHELF AT WORK. I WAS BACKING A SHORT DISTANCE( 15 FT) ON A FLAT SURFACE.THE TAILGATE OF THE CAR WAS UP. I HAD TO TURN THE CAR SLIGHTLY TO THE RIGHT TO BACK IT TOWARDS A HANDICAP RAMP. MY CAR WAS ROLLING SO I WAS USING THE BRAKE AND MOVING SLOWLY WHEN MY CAR ACCELERATED BACKWARDS. I WAS PRESSING MY FOOT ON THE BRAKE, ALMOST STANDING ON IT , AND MY CAR ACCELERATED THROUGH THE RAILING ONTO THE RAMP WHILE MY FOOT WAS ON THE BRAKE. THIS RAILING WAS ABOUT 35 FT LONG AND HAD 7 POST THAT WERE CEMENTED INTO THE RAMP. THE WHOLE RAILING WAS KNOCKED DOWN. TWO OF MY COWORKERS WERE STANDING ON THE RAMP WAITING TO HELP UNLOAD THE SHELF WERE INJURED. BOTH COWORKERS HAD BROKEN LEGS THAT REQUIRED METAL RODS. ONE COWORKER HAD A MORE SERIOUS LEG INJURY AND WILL REQUIRE MULTIPLE SURGERIES AND SKIN GRAFTING.

NHTSA ODI 11128346

Sep 6, 2018BrakesEngine

ABOUT 1 YEAR AFTER I PURCHASED MY CAR BRAND NEW OFF OF THE LOT I STARTED TO NOTICE MY BRAKES STARTING TO RUB AND SQUEAK. IF I WAS GOING DOWN HILL THE FRONT OF MY CAR WOULD SHAKE. IT WAS TERRIFYING. I TOOK IT TO THE MAITA TOYOTA DELARSHIP IN SACRAMENTO. THEY TOLD ME NOTHING IS WRONG MY PADS ARE STILL GOOD. I BEGGED THEM TO FIX THEM THEY REPLACED MY FRONT ROTORS AND BREAK PADS. THIS DEALERSHIP ALSO PERFORMED A ENGINE CLEANING AND MULTIPLE OTHER THINGS THEY SAID MY CAR NEEDED AT THAT TIME RUNNING ME 795$ THIS BEING ON JULY 11TH 2018. THEN TODAY SEPT 6TH 2018. MY STARTER IS OUT MY CAR NO LONGER STARTS. WHEN YOU TURN THE KEY ALL OF THE INSIDE LIGHTS COME ON AND ALL YOU HEAR IS A CLICKING SOUND. MIND YOU I ALSO HAD A CHIP IN MY WINDSHIELD WHEN I TOOK MY CAR IN FOR INSPECTION IN JULY AND THEY PLACED GREEN CHECK MARK'S ON EVERYTHING INCLUDING MY WINDSHIELD BEING FREE FROM CHIPS. I NOW QUESTION THE INTEGRITY OF THIS DEALERSHIPS SERVICE DEPARTMENT. DO THEY TRULY INSPECT AND DO THE WORK ON YOUR CAR? BECAUSE FROM WHERE I AM SEEING THIS AT SITTING HERE WITH A YEAR OLD CAR IN MY PARKING LOT CURRENTLY NOT DRIVEABLE I BEGIN TO WONDER IF THEY DO. I SHOULD NOT BE HAVING THESE TYPES OF PROBLEMS WITH A 2017 TOYOTA CAR THAT WAS PURCHASED BRAND NEW.

NHTSA ODI 11124761

Sep 2, 2018

THE DRIVER'S SIDE VISOR IS LOSE (AND GETTING WORSE). IT IS AN OBSTRUCTION AND DISTRACTION TO DRIVING; I CONSIDER IT TO BE DANGEROUS. THERE SEEMS TO BE NO REPAIR SOLUTION; THE ITEM NEEDS TO BE RECALLED.

NHTSA ODI 11124005

Aug 20, 2018Body & structure

FROM THE IIHS WEBSITE: "THE TOYOTA RAV4 WAS REDESIGNED FOR THE 2013 MODEL YEAR. ALTHOUGH TOYOTA REINFORCED THE STRUCTURE IN LATER MODEL YEARS ON THE DRIVER SIDE TO IMPROVE OCCUPANT PROTECTION IN SMALL OVERLAP FRONTAL CRASHES, NO SUCH CHANGES WERE MADE ON THE PASSENGER SIDE." FOR THE 2013 REDESIGN, TOYOTA KNEW ENOUGH TO CORRECT THE STRUCTURE ON THE DRIVER'S SIDE TO REMEDY THE IIHS'S RATING OF POOR; HOWEVER, THIS CORRECTION WAS NOT MADE BILATERALLY AND THE PASSENGER SIDE IS STILL COMPROMISED. AT THE TIME I PURCHASED THE RAV4, THE PASSENGER SIDE SMALL FRONT OVERLAP TEST WAS NOT BEING CONDUCTED BY IIHS, AND IT WAS NOT DISCLOSED THAT THE CHANGE WAS MADE ONLY TO THE DRIVER SIDE. THE SALES GM AT THE DEALERSHIP ASSURED ME THAT MY CAR IS STILL SAFE AND REMAINS AN IIHS TOP SAFETY PICK. I OPENED A CASE WITH TOYOTA AND RECEIVED A CALL FROM A CASE MANAGER WHO SAID THE CAR MEETS FEDERAL SAFETY GUIDELINES AND HAS A FIVE-STAR SAFETY RATING WITH NHTSA. HE CALLED THE SMALL OVERLAP FRONT CRASH TEST SOMETHING TO THE EFFECT OF "OVERLY AGGRESSIVE" AND "VERY SPECIALIZED." HE STATED THAT BECAUSE THERE IS NOT A "CHRONIC PRODUCT DEFECT" TO MY SPECIFIC VEHICLE AND THAT MY "COMPLAINT IS WITH THE PRODUCT DESIGN" THAT THERE IS "NOTHING FOR TOYOTA TO DO." IF THIS PARTICULAR TYPE OF CRASH TEST WERE SO SPECIALIZED AND UNIMPORTANT TO TOYOTA, THEY WOULD NOT HAVE MADE ADJUSTMENTS TO THE DRIVER SIDE, WHICH AT THE TIME WAS THE ONLY SIDE BEING TESTED. I AM EXTREMELY DISAPPOINTED IN TOYOTA FOR FAILING TO MAKE THE ADJUSTMENT BILATERALLY, IN MY OPINION, PUT ME IN A POSITION WHERE I PURCHASED THE CAR UNDER FALSE PRETENSES. I CHOSE THE RAV4 BECAUSE AT THE TIME, IT RECEIVED ALL GOOD RATINGS IN THE VARIOUS CRASHES WHICH HAD BEEN CONDUCTED. THE FACT THAT TOYOTA IS UNWILLING TO TAKE RESPONSIBILITY FOR THIS MISREPRESENTATION IS STARTLING FOR A COMPANY THAT HAS USED SAFETY AS THE FOUNDATION FOR ITS REPUTATION.

NHTSA ODI 11121136

Aug 14, 2018Wheels

WE PURCHASED A NEW 2017 TOYOTA RAV4 THAT CAME WITH A "TEMPORARY" SPARE TIRE AND WHEEL. I PURCHASED AN OEM 2017 RAV4 WHEEL AND TIRE THAT MATCHES THE NORMAL TIRES FOR CONVENIENCE AND ESPECIALLY SAFETY REASONS. I ALSO ATTEMPTED TO PLACE THE FULL SIZE TIRE AND WHEEL IN THE WHEEL WELL OF THE RAV4 WITH NO SUCCESS. IN SHORT, THE WHEEL WELL IS NOT ADEQUATE FOR A FULL SIZE TIRE AND PROJECTS APPROXIMATELY TWO INCHES ABOVE THE FLOOR. IT ALSO CAN NOT BE SECURED TO THE VEHICLE. AFTER EVALUATING THE SITUATION, I CALLED THE TOYOTA CONSUMER DEPARTMENT AND AFTER THEY CONSULTED WITH THEIR TECHNICAL PERSONNEL, I WAS TOLD THAT THE FULL SIZE WHEEL WILL NOT FIT IN THE SPARE TIRE WHEEL WELL! ON PAGE 644 OF THE 2017 RAV4 OWNERS MANUAL THERE IS A DIRECT REFERENCE TO A FULL SIZE WHEEL STORAGE AREA IN ADDITION ON PAGES 642 AND 645 TO A TEMPORARY TIRE USE, ETC. THE RAV4 TEMPORARY TIRE IS NOT THE SAME CIRCUMFERENCE AN FULL SIZE TIRES; THUS, THE TOYOTA CONSUMER DEPARTMENT STATED THAT DUE TO THIS SITUATION, TEMPORARY TIRES MUST NOT BE MOUNTED ON THE FRONT OF THE VEHICLE. IF THERE IS A FLAT TIRE ON THE FRONT OF THE RAV4, A PERSON MUST MOUNT A REAR TIRE ON THE FRONT THEN MOUNT THE TEMPORARY TIRE ON THE RELOCATED FULL SIZE TIRE ON THE REAR. THIS PROCEDURE IS VERY DANGEROUS IN THE BEST OF SITUATIONS. I PROPOSE THAT TOYOTA BE REQUIRED TO MODIFY THE SPARE TIRE WELL TO FIT FULL SIZE TIRES AND PROVIDE FULL SIZE TIRES ON THEIR VEHICLES. HONDA DOES THIS FOR THEIR CRV SMALL SUVS. SPARE WHEEL WELLS FOR THE TOYOTA CAMRYS AND COROLLAS ARE LARGE ENOUGH FOR FULL SIZE TIRES. THE DESIGN AND MANUFACTURING OF THE USELESS TEMPORARY TIRE ASSEMBLY HAS TO COST MORE THAN A FULL SIZE TIRE. THE NET WEIGHT BETWEEN THE TWO IS ABOUT 12 LBS. WHICH ADDS ABOUT FIVE GALLONS OF GASOLINE PER YEAR @ 15,000 MILES. THIS CONCERN WAS EXPRESSED IN THE SEPTEMBER 2018 ISSUE OF CONSUMER REPORTS ON PAGE 12.

NHTSA ODI 11119783

Aug 10, 2018SuspensionTransmission & drivetrainWheels

THERE'S A RECALL ON MY 2017 TOYOTA RAV4 AND THE DEALERSHIP FAILED TO MENTION IT. THIS CAR WAS PURCHASED BRAND NEW IN JULY 2017. THE RECALL WAS MADE JUNE 15 2017. RECALL ID#265486. RECALL IS 17R2 FOR TIRES. SAFETY IS VERY IMPORTANT HERE AS I HAVE KIDS IN THE CAR SOMETIMES. PLEASE DO SOMETHING. THE DEALERSHIP SAID THEY'RE NOT RESPONSIBLE FOR IT. THE ALSO HAS THE FOLLOWING NOTICEABLY PROBLEM WHEN IN MOTION OR DRIVING MODE: SUSPENSION ISSUES: STRUTS,SPINDLE, CONTROL ARMS, BALL JOINTS, STABILIZERS, AND RELATED COMPONENTS MAY PRESENT A SAFETY HAZARD. IT IS VERY SCARY TO HEAR THAT TRUTLE GRINDING NOISE.

NHTSA ODI 11118902

Jul 24, 2018Engine & cooling1 death

ON THE EVENING OF SEPTEMBER 6TH, 2017, MY 88-YEAR-OLD FATHER, DIED OF ACCIDENTAL CARBON MONOXIDE POISONING. HIS DEATH RESULTED FROM HIS NEW TOYOTA RAV4 KEYLESS CAR NOT TURNING OFF, ULTIMATELY FLOODING HIS APARTMENT WITH THE DEADLY GAS. HE WAS FOUND IN HIS BED, DEAD, ON SEPTEMBER 7TH, AROUND 10:25 A.M. HIS TWO CATS HAD ALSO EXPIRED. THE TOYOTA RAV4 WAS STILL RUNNING ' 14 HOURS FOLLOWING HIS RETURN HOME FROM A FAMILY DINNER. THE CARBON MONOXIDE READING INSIDE HIS CAR WAS 330. THE RESIDENCE REGISTERED AT 53. MORE THAN TWO HOURS AFTER DISCOVERING MY FATHER'S BODY, THE CARBON MONOXIDE LEVELS IN THE HOUSE WERE STILL 30. THIS AFTER DOORS AND WINDOWS WERE OPENED AND A LARGE FAN PROVIDED BY THE FIRE DEPARTMENT WAS USED TO PUSH THE AIR THRU THE RESIDENCE. THE CARBON MONOXIDE TRAVELED TO THE NEIGHBOR'S ADJOINING GARAGE AND THRU HER APARTMENT WALLS. MORE THAN ONE HOUR AFTER MY FATHER WAS DISCOVERED, THE NEIGHBOR'S APARTMENT CARBON MONOXIDE LEVELS WERE STILL 40 ' REQUIRING A HOSPITAL VISIT. THE DETECTIVE ON THE SCENE FOUND THE TOYOTA KEY FOB ON THE DINING TABLE ' JUST YARDS FROM THE ATTACHED GARAGE WHERE THE CAR WAS PARKED. THE CAR WAS LEASED IN JULY OF 2017. IT WAS DELIVERED IN MID-AUGUST 2017, BY TOYOTA DEALER. AT NO TIME DURING THE SALE OR UPON DELIVERY, WAS IT IMPRESSED UPON MY FATHER THAT THE KEYLESS CARS PRESENTED A CARBON MONOXIDE SAFETY CONCERN. AT NO TIME WAS MY FATHER OFFERED AN OPTION FOR A 'KEYED' CAR. THERE WERE NO WARNING SYSTEMS ON THE CAR TO SUGGEST THE ENGINE WAS STILL RUNNING. IT SEEMS INCOMPREHENSIBLE THAT TOYOTA HAS FAILED TO ADDRESS THIS PROBLEM WITH ADDITIONAL WARNING DEVICES FOR DRIVERS, AUTOMATIC SHUT-OFF AFTER A SET TIME, OR AT THE VERY LEAST, BE REQUIRED TO EMPLOY A POLICY THAT SUGGESTS A KEY IGNITION WOULD BE MORE APPROPRIATE FOR SENIOR DRIVERS. FYI: LOCAL POLICE/EMT RESPONDED TO THE SCENE. A REPORT WAS FILED. *TT *TR

NHTSA ODI 11113398

Jul 20, 2018Brakes

PRE COLLISION SYSTEM DOES NOT WORK PER SPECIFICATION OR MANUAL. DOES NOT SLOW VEHICLE OR STOP IT. IF RELIED ON VERY DANGEROUS. TESTED ON TWO VEHICLES ONE WITH UNDER 2000 MILES AND ONE WITH UNDER 3000 MILES. DOES NOT MEET REPRESENTATIONS. FACTORY REPRESENTATIVE CONDUCTING TEST!

NHTSA ODI 11112721

Jun 25, 2018AirbagsCrash

MY WIFE DROVE HER CAR (2017 TOYOTA RAV4 , PURCHASED ON NOV 17TH,2016) INTO MY NEIGHBOR 'S MAILBOX AND A SMALL TREE NEXT TO THE MAILBOX IN THE RESIDENTIAL AREA ON THE MORNING OF JUN 22TH,2018.PLEASE FIND ATTACHED PICTURE AND YOU WILL FIND THE AIR BAG DIDN'T DEPLOY UNDER THE SITUATION LIKE PICTURE SHOWS. I AM VERY CONCERNED THAT THE AIR BAG DIDN'T DEPLOY . ALSO, I WANT TO CONFIRM IS ANY RECALLS FOR THIS MODEL? THIS ACCIDENT HAPPENED AT 33971 SUMMERSET DRIVE,SOLON,OH.NOBODY HURT BUT THE CAR LOOKS REALLY TERRIBLE.

NHTSA ODI 11103823

Jun 22, 2018

JACK SLIPS WILL NOT JACK UP CAR HI ENOUGH TO TAKE FLAT TIRE OFF WE WERE ON A COUNTY ROAD HAD TO GET A PIECE OF WOOD TO PUT JACK ON TO GET TIRE OFF

NHTSA ODI 11103427

Jun 21, 2018Electrical system

ON OCCASION, WHILE GOING FROM REVERSE TO DRIVE, THE VEHICLE SHUTS DOWN AND I GET A MESSAGE THAT SAYS "CHARGING MALFUNCTION". IT DOES NOT HAPPEN ALL THE TIME. IT HAS HAPPENED WHEN I PULL OUT OF MY DRIVEWAY ONTO THE BUSY STREET I LIVE ON. IT HAS ALSO HAPPENED ONCE WHEN I PARALLELL PARKED. I HAVE TO SHUT THE CAR OFF AND THEN RESTART FOR IT TO WORK AGAIN. I TRIED TO RECREATE THE SITUATION BUT CANNOT. I BROUGHT IT TO TOYOTA AND THEY CANNOT FIND THE PROBLEM EITHER. MOST RECENTLY IT HAPPENED TO ME LAST NIGHT WHILE PULLING OUT OF MY DRIVEWAY. (6-20-18) TIME. I PURCHASED THE CAR AUGUST OF 2017 AND IT STILL IS UNDER WARRANTY HOWEVER I HAVE HAD NO LUCK WITH TOYOTA. THEIR RESPONSE WAS WE WILL NOTE IT IN THE FILE.

NHTSA ODI 11102957

Jun 15, 2018Brakes

FRONT ROTORS CAUSED THE FRONT END AND STEERING WHEEL TO VIBRATE TERRIBLY WHEN DRIVING THE SPEED LIMIT OF 70 MPH WHEN YOU JUST TOUCH THE BRAKE PEDDLE. THE RAV 4 2017 ONLY HAS 14,900 MILES. I BROUGHT RAV 4 TO DEALER FOR NORMAL 15,000 MILE MAINTENANCE. I WAS TOLD THE ROTOR NEED TO BE RESURFACED... FOR $180.00....CALLED IT "NORMAL WEAR AND TEAR" IT APPEARS THAT IN COLORADO OR MOUNTAIN AREAS THAT ROTOR NORMALLY NEED TO BE RESURFACED. THE RAVA 4 FRONT END SHOOK VIOLENTLY ALMOST LOST CONTROL OF STEERING THE RAVA 4 AT 70 MPH. THEN DEALER SAID OH THAT IS NORMAL, WE HAVE TO RESURFACE ROTORS OF RAV 4 (2017) IN THIS AREA ALL THE TIME. ON MAY 16, 2018 I CALLED 800-331-4331 TOYOTA US HEAD QUARTERS AND SPOKE TO CUSTOMER SERVICE REP. CASE # 1805162014 AND HE SAID HE WOULD CALL THE AUTONATION TOYOTA SERVICE MANAGER ON ARAPAHOE IN COLORADO AND GET BACK TO ME IN A FEW DAYS. WELL ON MAY 31, 2018 CUSTOMER SERVICE FROM TOYOTA CALLED ME AFTER I SPOKE WITH ON MAY 30, 2018 TO ANDREA, EXPLAINING THE SITUATION. THE OFFICAL RESPONSE WAS OH THAT IS JUST NORMAL WEAR AND TEAR FOR RAV 4 2017 ROTORS...IT IS YOUR COST IF A RECALL IS ISSUED ON THE ROTORS YOU WILL BE NOTIFIED! THE REST OF THE STORY, I TOOK A TRIP FROM DENVER, CO TO PHOENIX, AZ MAY 3, 2018. I HAD APPROX 13,000 ON THE RAV 4., WHICH REQUIRES DRIVING DOWN HILL FROM FLAGSTAFF, AZ ...APPROX. 120 MILES. THAT MOUNTAIN DRIVING RESULTED IN THE RAV 4 BRAKING TO CAUSE THE SEVERE SHAKE OF THE STEERING WHEEL AND ALMOST LOOSING CONTROL OF RAV 4 AT 70 MPH. THE CRUISE CONTROL SLOWS THE CAR DOWN AS YOU APPROACH OTHER SLOWER VEHICLES AND IF YOU JUST TOUCH THE BRAKE PEDDLE THE RAV 4 WANTS TO SHAKE THE RAV 4 APART! YOU LOOSE TOTAL CONTOL OF RAV 4 IF LEAVE FOOT ON BRAKE PEDDLE.. TOYOTA SAYS THAT IS JUST NORMAL WEAR AND TEAR ... WELL AT SPEED LIMIT ON INTER STATE ..THESE ROTORS CAN CAUSE TO HIGH SPEED ACCIDENT!!!

NHTSA ODI 11102198

Jun 5, 2018Crash

WHEN STOPPED AT MY CLOSED DRIVEWAY GATES I PUT THE CAR IN REVERSE AND SUDDENLY WITHOUT TOUCHING THE GAS PEDAL IT TOOK OFF IN (DRIVE) FORWARD. IT DROVE SO HARD IT SENT THE GATE FLYING AND BROKE THE METAL LOCK. I WAS IN SHOCK AND SLAMMED ON THE BRAKE. IT STOPPED BUT I WAS IN SHOCK. IT JUST TOOK OFF. IT DID IT AGAIN AFTER REPORTING IT TO MY DEALER AND INSURANCE COMPANY. THEY WANT TO SEE IT AFTER THE REPAIRS ARE DONE. ALSO THE FRONT DETECTOR WILL SUDDENLY STOP MY RAV4 2017 WHILE I'M DRIVING 55 MPH FOR SOMEONE PASSING ME IN A RIGHT TURN LANE. BOUGHT IT LAST SUMMER. IS THIS A LEMON AND DOES THE LEMON LAW APPLY.

NHTSA ODI 11100061

Jun 1, 2018Electrical system

I WAS DRIVING HOME AND AT A RED LIGHT WHEN MY RAV4 STARTED TO SHAKE AND FEEL AS THOUGH IT WAS GOING TO STALL OUT. EVERYTHING SHUT DOWN AND I WAS UNABLE TO MOVE. I RECEIVED THE FOLLOWING ERROR ON OUR DISPLAY, "CHARGING SYSTEM MALFUNCTION". AFTER A FEW SECONDS I WAS ABLE TO TURN MY VEHICLE ON AND PROCEED THROUGH THE INTERSECTION. APPROXIMATELY ONE MINUTE LATER IT STARTED TO STUTTER AGAIN. I WAS ABLE TO MAKE IT TO MY DRIVEWAY BEFORE IT TURNED OFF AND LOST POWER. I INFORMED MY HUSBAND WHAT HAD HAPPENED AND HE TOOK THE VEHICLE OUT TO SEE IF THE SAME ERROR WOULD OCCUR. WITHIN FIVE MINUTES INTO HIS DRIVE THE VEHICLE SHUT OFF. WE HAD IT TOWED TO OUR TOYOTA DEALERSHIP, AS WE JUST PURCHASED THIS RAV4 BRAND NEW NINE MONTHS AGO. THE SERVICE DEPARTMENT CONDUCTED MULTIPLE TESTS AND INFORMED US THAT EVERYTHING WAS FINE. IT IS A LITTLE UNNERVING TO KNOW THAT THE VEHICLE I DRIVE COULD COMPLETELY TURN OFF, POTENTIALLY ON A BUSY HIGHWAY. THE RISK FOR SERIOUS INJURY OR DEATH, TO ME OR MY FAMILY, IS HIGH IF THIS OCCURS. AGAIN, TO RECAP, THE VEHICLE SHUT DOWN WHILE STOPPED AT A RED LIGHT AND ALSO WHEN IT WAS IN MOTION.

NHTSA ODI 11099181

May 30, 2018Brakes

I HEARD SQUEAKING IN MY BRAKES AT 10,000 MILES MY BRAKES WERE GOOD AT 12,000 THEY SAID A HAD 1% LEFT ON FRONT BRAKES. I REPLACED FRONT PADS. I CALLED MY LOCAL DEALER IN NORTHRIDGE TO COMPLAIN. THEY KEPT ON EYE ON BRAKES I WAS FINE AT 15,000 AND AT 20,000 MILES I HAD 60% ON MY FRONT PADS. I TOOK IN THIS WEEKEND FOR 25,000 SERVICE I WAS THROUGH TO THE ROOTERS ON THE FRONT. TOYOTA CLAIMS IT IS MY DRIVING. THOUGH THEY TESTED IT THEY FAIL TO EXPLAIN HOW I WENT CRITICAL IN $5,000 MILES. I HAVE NEVER OWNED A VEHICLE WITH SUCH PROBLEMS. BRAKES ARE A HUGE SAFETY ISSUE AND I BELIEVE THAT THIS IS NOT ISOLATED INCIDENT.

NHTSA ODI 11098852

May 16, 2018AirbagsCrash2 injuries

VEHICLE WAS INVOLVED IN A 50 MPH CRASH ON THE FREEWAY WHERE ANOTHER VEHICLE HIT THE PASSENGER SIDE AND THE SIDE AIRBAGS DID NOT DEPLOY. THE CAR SPUN AND THE FRONT END WAS HIT AGAIN CAUSING DAMAGE TO THE FRONT END AND THE FRONT AIRBAGS DID NOT DEPLOY

NHTSA ODI 11094062

May 8, 2018Lights

TOYOTA'S HEADLIGHTS ARE TERRIBLE AND MAKE IT HARD TO SEE AT NIGHT. THEY ARE USING THE SAME 9012 BULBS USED ON THE GMC SIERRA BEFORE YOU GUYS ISSUED A SAFETY RECALL FOR THE SIERRA'S HEADLIGHTS. SEE THIS FOR REFERENCE: HTTP://WWW.GMCPROBLEMS.COM/TRENDS/TERRIBLE-HEADLIGHTS/ I REALLY THINK TOYOTA SHOULD DO SOMETHING TO FIX THIS. ON RURAL ROADS WITH ANIMALS LIKE DEER I FEEL ITS POTENTIALLY DANGEROUS.

NHTSA ODI 11092396

May 4, 2018

INTERIOR TRIM PIECE UNDER THE DASHBOARD AND DIRECTLY OVER THE BRAKE PEDAL REPEATEDLY FALLS DOWN (JUST FRONT CLIPS RELEASE) ALLOWING THE TRIM TO HANG DOWN AND BLOCK ACCESS TO THE BRAKE PEDAL. THIS OCCURRED WHEN THE VEHICLE WAS IN MOTION. I MANAGED TO GET THE TRIM OUT OF THE WAY, BUT IT FELL SEVERAL MORE TIMES BEFORE I COULD GET IT TO THE DEALER FOR REPAIR. REPAIRS ARE UNDERWAY. I DON'T KNOW IF TOYOTA CAN CORRECT THIS. THIS IS A SERIOUS SAFETY HAZARD.

NHTSA ODI 11091972

Apr 25, 2018Brakes

BRAKE PADS AND ROTORS WORE OUT BEFORE 10K MILES ON A BRAND NEW CAR. REPLACED THE FRONT BRAKES BECAUSE THEY WERE SO WORN OUT.THAT IS UNHEARD OF. DEFINITELY A SAFETY HAZARD AND A DEFECT ON THE PART/VEHICLE.

NHTSA ODI 11090185

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Toyota RAV4 Hv verdict →