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What 36 owners told NHTSA about the 2017 Toyota 4RUNNER Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (36)Crash / fire / injury (5)Brakes (9)Electrical system (5)Airbags (3)Body & structure (2)Engine (2)Fuel system (2)Speed control (2)Steering (2)Suspension (2)Latches & locks (1)

3 of 36 complaints match · Airbags · clear filters

Jun 21, 2020AirbagsSeat beltsBody & structure2 injuries

A DEER RAN OUT IN FRONT OF ME, DRIVING 50 MPH. PASSENGER SIDE HIT, ALL 8 AIRBAGS DEPLOYED. PASSENGER SIDE AIRBAG UNDER STEERING WHEEL, CUT UP MY LEGS HORRIBLY, VERY SWOLLEN, REFUSED HOSPITAL DUE TO COVID 19 FEAR. THE AIRBAGS CUT UP MY LEFT ARM AND MY DAUGHTER'S RIGHT ARM(SHE WAS PASSENGER). VERY HAPPY THAT WE WERE SAFE, BUT THE SERIOUS CUTS ON MY BODY SEEMED QUITE SEVERE FOR THE HIT WHICH WAS ON PASSENGER SIDE AND BY A DEER.

NHTSA ODI 11329874

Jul 23, 2019AirbagsCrash

ON 7/22/2019, OUR 4RUNNER REAR-ENDED ANOTHER VEHICLE ON THE FREEWAY. SPEED AT THE TIME OF IMPACT WAS APPROXIMATELY 55MPG AFTER HARD BRAKING FROM APPROXIMATELY 65MPH. NONE OF THE 4RUNNER'S AIRBAGS DEPLOYED. THE ENTIRE FRONT END IS DESTROYED. SEE PHOTOS.

NHTSA ODI 11234158

Nov 9, 2017AirbagsCrash1 injury

TL* THE CONTACT OWNS A 2017 TOYOTA 4RUNNER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CURTAIN AIR BAGS LOCATED AT THE FRONT DRIVER AND PASSENGER DOORS, THE REAR CURTAIN AIR BAGS LOCATED AT THE REAR DRIVER'S DOOR, AND THE REAR PASSENGER DOOR AIR BAGS ABRUPTLY DEPLOYED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE MEDIAN. THE FRONT PASSENGER SIDE TIRE AND WHEEL WERE DAMAGED. THE CONTACT RECEIVED BURNS ON THE LEFT ARM DUE TO THE DEPLOYMENT. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,800.

NHTSA ODI 11044936

Working with the data? Download all 36 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Toyota 4RUNNER Hybrid verdict →