Home · 2017 Tesla Model X 90d · Complaints

What 237 owners told NHTSA about the 2017 Tesla Model X 90d

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (237)Crash / fire / injury (25)Electrical system (68)Suspension (57)Steering (36)Driver assistance (24)Speed control (13)Backup camera & sensors (12)Brakes (12)Lane Departure (12)Visibility & wipers (11)Lights (10)

Newest first · 237 complaints · page 9 of 10

Nov 14, 2019Steering

WE HAVE 2 MODEL X VEHICLES. THE 2017 X100D DEVELOPED SERIOUS BUMPING AND GRINDING ISSUES IN ITS LEFT FRONT STEERING RACK ASSEMBLY DURING SLOW TURNS. IT NEEDED TO BE REPLACED. THERE WAS ZERO INDICATION OF DAMAGE TO THE VEHICLE OR IMPACT TO THE VEHICLE FROM OUTSIDE FORCES. THERE WAS A LESS-THAN-PIN SIZED PUNCTURE TO THE RUBBER BOOT, VISIBLE ONLY BY SEVERELY STRETCHING THE RUBBER APART, AND THE LUBRICATING OIL WAS GONE. TESLA SERVICE CLAIMED THE PINHOLE SIZED DAMAGE TO THE STEERING RACK'S RUBBER BOOT WAS CAUSED BY OUTSIDE FORCES. I WAS CHARGED $1,600.00. GIVEN TESLA'S MODEL S RECALL FOR THE SAME ISSUES, I RETAINED THE MALFUNCTIONING STEERING RACK AND HAD IT INSPECTED BY 2 INDEPENDENT AUTO REPAIR SHOPS: WHEELWORKS AND AAMCO. IN BOTH CASES, WITHOUT REMOVING THE BOOT, THE OPINION OF BOTH AUTO REPAIR SHOPS WAS THAT THE PIN HOLE DAMAGE TO THE BOOT COULD DEFINITELY NOT HAVE BEEN CAUSED BY EXTERNAL FORCES. THE DAMAGE COULD ONLY HAVE RESULTED FROM INTERNAL DAMAGE TO THE STEERING COLUMN JOINT SPINNING OUT A SHARD OF STEEL, AND SUBSEQUENT EXTREMELY SLOW DRAINAGE OF THE LUBRICATING OIL. THIS TESLA HAD ITS 2 YEAR SERVICE PERFORMED ABOUT 6 MONTHS AGO. TWO DAYS AFTER THIS STEERING ASSEMBLY REPAIR ISSUE, THE TESLA WAS AGAIN BACK IN THE REPAIR SHOP BECAUSE OF A LOUD CREAKING NOISE COMING FROM THE RIGHT FRONT END. TESLA MECHANICS ORIGINALLY THOUGHT IT WAS A CREAKING SEAT, AND THEN THOUGHT IT WAS A CREAKING SUSPENSION. IT WAS ULTIMATELY DETERMINED THAT THE PROBLEM WAS THE RIGHT FRONT UPPER BALL JOINT. THERE WAS NO LUBRICATING OIL IN THE PROTECTIVE BOOT, AND NO DAMAGE TO THE BOOT. THE BALL JOINT NEEDED TO BE REPLACED. THIS BALL JOINT WAS REPAIRED UNDER WARRANTY, YET TESLA PERSISTS IN REFUSING TO REIMBURSE FOR THE $1,600.00 STEERING ASSEMBLY REPLACEMENT NECESSITATED BY THE SAME ABSENCE OF LUBRICATING OIL, SIMILAR AGAIN TO THE MODEL S RECALL.

NHTSA ODI 11279979

Nov 1, 2019Fuel system

THIS IS A COMPLAINT ABOUT THE TESLA BATTERIES WHICH ARE THE SUBJECT OF AN NHTSA INVESTIGATION. I DO NOT HAVE INFORMATION ON THE ACTUAL VIN OF THE CAR IN QUESTION SO I HAVE HAD TO SUBSTITUTE THE VIN FROM ONE OF THE MANY TESLAS IN A JUNKYARD. HERE IS A REPORT FROM A TESLA OWNER IN AUSTRALIA WHO IS GETTING EVEN WORSE SERVICE THAN IS NORMAL FOR TESLA. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/WARRANTY-DOES-ANYONE-HAVE-THEIR-WARRANTY-TERMS-FROM-2017.172151/ *** SNIP*** WARRANTY - DOES ANYONE HAVE THEIR WARRANTY TERMS FROM 2017 DISCUSSION IN 'AUSTRALIA' STARTED BY CSL2C3000, TODAY AT 6:36 PM. LOCATION: MELBOURNE, AUSTRALIA CSL2C3000, TODAY AT 6:36 PM HI, I HAVE HAD AN ISSUE WHICH RELATES TO LOW VOLTAGE AND SO I'VE SPOKEN TO TESLA WHO'VE SAID THAT THE CAR NEEDS A NEW BATTERY PACK AND IT IS NOT COVERED BY WARRANTY. THEY LOOKED AT REMOTE LOGS AND CONCLUDED THIS WITHOUT AN INSPECTION. THE COST OF THE REPLACEMENT IS $50K INC AND THERE APPEARS TO BE NO POTENTIAL FOR A SINGLE BATTERY BANK TO BE AT FAULT (BASED UPON WHAT THEY'VE SAID). THEY'VE QUOTED THE CURRENT VERSION OF THE WARRANTY TO ME BUT MY LEGAL GUYS SAY THAT THE TERMS THAT APPLY ARE THOSE THAT APPLIED WHEN THE CAR WAS SOLD, NOT THE CURRENT TERMS. THEY'VE ASKED ME TO TRY TO TRACK DOWN THE ORIGINAL WARRANTY. THE CAR IS A CP 04/17, BUILT 07/17, TESLA, MODEL X, 75D. I WAS WONDERING IF ANYONE HAS A WARRANTY FROM 2017? SPECIFICALLY THE CLAUSE RELATED TO BATTERY PACK WARRANTY. THANKING YOU ****** I BELIEVE THAT YOUR INVESTIGATION SHOULD BE EXTENDED TO COVER TESLAS THAT HAVE BEEN SOLD OUTSIDE OF USA. THESE BATTERY FAILURES AND POTENTIAL FIRE RISKS APPLY TO ALL TESLAS SOLD ACROSS THE WORLD. THANK YOU FOR LOOKING INTO THIS MATTER. CONCERNED CITIZEN ETC.

NHTSA ODI 11277641

Oct 30, 2019SuspensionCrash

HERE IS A TESLA IN THE JUNKYARD - HTTPS://WWW.IAAI.COM/VEHICLEDETAILS?ITEMID=33942175&ROWNUMBER=22&SIMILARVEHICLEITEMID=&ISNEXT=&LOADRECENT=TRUE THE PHOTOGRAPHS PROVE THAT THIS IS A CLASSIC CASE OF THE BROKEN FORE-LINK WHICH MANY OWNERS HAVE ALREADY REPORTED TO NHTSA AND WHICH HAS BEEN MUCH DISCUSSED ON TESLA OWNER'S FORUMS. ****** CRACKED FORELINK? | PAGE 3 | TESLA MOTORS CLUB HTTPS://TESLAMOTORSCLUB.COM ' TESLA: VEHICLES ' MODEL S MAR 23, 2018 - 20 POSTS - ‎7 AUTHORS UNFORTUNATELY, I DIDN'T TAKE NOTE OF MY BROKEN RH FORE LINK SERIAL NUMBER BEFORE IT WAS REPLACED. IF ANYONE ELSE CHIMES IN HERE WITH A BROKEN ... FORE LINK SUSPENSION FAILURE WHILE DRIVING ON THE FREEWAY 3 POSTS 30 JAN 2019 SERIOUS PROBLEM WITH MY 2016 MODEL S | PAGE 2 20 POSTS 1 AUG 2017 ANOTHER FRONT SUSPENSION CONTROL ARM FAILURE 20 POSTS 9 MAY 2018 HAVE YOU SEEN THIS TECHNICAL SERVICE BULLETIN? 20 POSTS 2 APR 2019 MORE RESULTS FROM TESLAMOTORSCLUB.COM ********* THE SNAPPED FORE-LINK HAS SPEARED INTO THE WHEEL WHILST IT WAS STILL ROTATING AND HAS PEELED OFF THE TIRE AND ALSO SLICED THE WHEEL IN HALF. ELON MUSK IS STILL CLAIMING THAT THIS IS THE SAFEST CAR IN THE WORLD! HOW MUCH LONGER WILL YOU ALLOW THIS SITUATION TO CONTINUE? IS THIS WHAT TESLA MEANS BY INSANE AND LUDICROUS??

NHTSA ODI 11277020

Oct 30, 2019Electrical system

THE VEHICLE UNUSUALLY ACCELERATES WHEN IT IS FULLY CHARGED. ALSO, TESLA COMMITTED TO UNLIMITED SUPERCHARGING FOR LIFE REGARDLESS OF ANY OWNERSHIP TRANSFER BUT NOW REFUSING TO ADHERE TO THEIR COMMITMENT.

NHTSA ODI 11277104

Oct 26, 2019Fuel system

BATTERY RANGE HAS SIGNIFICANTLY AND SUDDENLY DROPPED. WHILE TESLA HAS STATED THIS IS 'NORMAL BATTERY DEGRADATION,' IT APPEARS THROUGH RESEARCH THIS MAY BE SOFTWARE LIMITED, DUE TO RECENT BATTERY FIRES WHICH ARE LIFE THREATENING. INSTEAD OF ADMITTING THE SAFETY ISSUE, RECALLING THE BATTERY, AND ENSURING A SAFER BATTERY IS INSTALLED, TESLA IS UPDATING SOFTWARE OPAQUELY. THIS IS FOR A MODEL X 75D WITH A 75 KWH BATTERY, AND SEEMS TO HAVE BEGUN WITH FIRMWARE 2019.32 ONWARD.

NHTSA ODI 11271201

Aug 4, 2019Transmission & drivetrainFuel system

TESLA MODEL X P100D THE ACCELERATOR PEDAL SNAPPED IN HALF. WAS AT A DEAD STOP AND DID A FULL ACCELERATION RUN. CAR WAS GOING ABOUT 30 MPH AND JUST STOPPED ACCELERATING. I PULLED OVER TO SHOULDER AND STOPPED. WASN'T QUITE SURE WHAT HAD HAPPENED AT FIRST THEN SAW THE PEDAL LAYING ON THE FLOOR. HIGHWAY EXIT RAMP

NHTSA ODI 11241618

Mar 22, 2019Backup camera & sensorsCrash

TL* THE CONTACT OWNS A 2017 TESLA MODEL X. WHILE OPERATING THE VEHICLE, THE BACKUP CAMERA MALFUNCTIONED AND CAUSED THE VEHICLE TO BACK INTO A SECOND VEHICLE. WHILE IN REVERSE, THE IMAGE DISPLAYED ON THE BACKUP CAMERA WAS A PREVIOUS IMAGE RATHER THAN A LIVE IMAGE AND DID NOT DISPLAY WHAT WAS ACTUALLY BEHIND THE VEHICLE AT THE TIME OF THE CRASH. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,000.

NHTSA ODI 11190888

Oct 4, 2018Transmission & drivetrain

RE: 2017 TESLA MODEL X: VIN# [XXX] WE WANT TO CLARIFY THE POWERTRAIN OF THIS VIN # IS 90D OR 100D; AS THE VIN DECODE WEBSITE INDICATED THAT THE POWERTRAIN IS 90D; BUT THE FINAL CONTRACT STATED IT'S 100D; SO THE PRICE DIFFERENCE IS US$3.5K TO US$7.5K HIGHER. THANK YOU IN ADVANCE FOR CONFIRMATION OF THE ACTUAL POWERTRAIN TYPE OF VIN# [XXX] UPON RECEIPT OF THIS REQUEST. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11133389

Sep 11, 2018Speed controlCrash

ON AUG 4, 2018, IN VENTURA, CA, AT ABOUT 2:30 PM I WAS DRIVING A PASSENGER TO A MEDICAL CLINIC IN A RENTED TESLA MODEL X. AS I WAS PULLING INTO THE PARKING SPACE THE TESLA RAPIDLY ACCELERATED FORWARD UNEXPECTEDLY. SURPRISED AND SCARED I TURNED THE STEERING WHEEL AS HARD AS I COULD AND PRESSED ON THE BRAKE TO STOP THE CAR TO AVOID THE BUILDING IN FRONT OF ME. EVEN WITH MY EFFORTS OF STOPPING, THE CAR WENT OVER THE CURB ONTO THE SIDEWALK AND THEN OVER A LOW CEMENT WALL AND FINALLY STOPPED NEXT TO THE BUILDING. THIS CAUSED DAMAGE TO THE CEMENT WALL, THE FRONT RIGHT WHEEL WELL AND THE UNDERCARRIAGE OF THE CAR. LUCKILY NO ONE WAS HURT. IF I HADN'T AVOIDED HITTING THE BUILDING OR IF A PERSON HAD BEEN WALKING OR STANDING IN FRONT OF ME ON THE SIDEWALK SOMEONE COULD HAVE EASILY BEEN INJURED. THE POLICE WERE CALLED AND THERE WAS AN INCIDENT REPORT.

NHTSA ODI 11128789

Jul 21, 2018Electrical systemBody & structureElectronic Stability Control (esc)Crash3 injuries

THE CAR SUDDENLY TOOK OVER AND ACCELERATED BEYOND CONTROL WHILE I PULLED THE CAR INTO A PARKING SPACE. FRONT AIRBAGS WERE DEPLOYED AND THE FRONT END OF THE CAR WAS DAMAGED BEYOND REPAIR. THE CAR WAS TOTALED.

NHTSA ODI 11112860

Jul 17, 2018Suspension

HERE IS A MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=28833816&ROWNUMBER=12&LOADRECENT=TRUE BACK SUSPENSION HAS FALLEN TO BITS. AS REPORTED PREVIOUSLY. TESLA SUSPENSIONS ARE MADE FROM EXTRUDED ALUMINUM WHICH HAS THE STRENGTH OF CHEESE. PLEASE TAKE THESE CONTRAPTIONS OFF THE ROADS BEFORE MORE PEOPLE GET KILLED. THANK YOU. CONCERNED CITIZEN ETC. ETC.

NHTSA ODI 11111980

Jun 22, 2018SteeringSuspension

I HAVE BEEN ADVISED THAT IT IS PREFERABLE THAT OWNERS FILE THEIR OWN COMPLAINTS OF DEFECTS. UNFORTUNATELY THE OWNER OF THIS TESLA HAS NOT RESPONDED TO MY REQUEST THAT HE DOES FILE A COMPLAINT. THIS IS PROBABLY BECAUSE HE KNOWS THAT IF HE DOES COMPLAIN HIS TESLA MAY BE DEVALUED AND HE RISKS BEING BLACKLISTED BY THE COMPANY. THE ATTACHED PHOTOGRAPHS SHOW YET ANOTHER FRACTURED SUSPENSION ARM. THE OWNER IS IDENTIFIABLE FROM THE PHOTOGRAPHS AND IT WOULD BE VERY EASY FOR NHTSA TO CONTACT HIM AND OBTAIN THE BROKEN PART FOR INSPECTION. IT WOULD ALSO BE VERY EASY TO TRACE THE TESLA SERVICE CENTER RECORDS. HERE IS THE TEXT OF THE COMPLAINT THAT THE OWNER HAS POSTED ON TWITTER. HIS PHOTOGRAPHS OF THE FRACTURED PARTS ARE INCLUDED WITH THIS SUBMISSION. PLEASE INVESTIGATE THIS. IT IS NOT AN ISOLATED INCIDENT. IT IS A DESIGN AND MANUFACTURING DEFECT.. **@ELONMUSK @TESLA MY TESLA X ((EASILY)) FELL APART. MY ((FAMILY)) WAS IN THE CAR. TESLA JUST REPLACED THE PART WITH THE SAME PART & NEVER ANSWERED IMPORTANT QUESTIONS I HAVE. FEELING UNSAFE IN YOUR X. THE MANAGER DID NOT CARE. PLEASE HAVE CORPORATE CALL ME TO DISCUSS** PLEASE NOTE: DUMMY US ADDRESS USED BECAUSE YOUR WEBSITE WILL NOT ACCEPT AN OVERSEAS ADDRESS. MY GENUINE CONTACT DETAILS ARE SUPPLIED.

NHTSA ODI 11103506

Jun 21, 2018Crash

I WAS SLOWLY MOVING INTO A PARKING SPACE IN FRONT OF A SUPERMARKET WHEN THE CAR SUDDENLY ACCELERATED, HIT THE CONCRETE PARKING SPACE BLOCK IN THE FRONT OF THE PARKING SPACE, JUMPED THE CURB, AND GLANCED OFF THE CORNER OF THE SUPERMARKET BUILDING BEFORE TURNING 90 DEGREES AND STOPPING. THE ENTIRE INCIDENT LITERALLY TOOK SECONDS. ALL THE AIR BAGS DEPLOYED, AND THE INSURANCE COMPANY HAS TOTALED THE CAR. THE ACCIDENT WAS CAUGHT ON THE SUPERMARKET'S SURVEILLANCE CAMERAS.

NHTSA ODI 11102931

Jun 18, 2018Electrical system

TL* THE CONTACT OWNS A 2017 TESLA MODEL X. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WOULD NOT RESTART WHEN PROMPTED. THE CONTACT CALLED TESLA ROADSIDE ASSISTANCE AND THEY REMOTELY REBOOTED THE COMPUTER SYSTEM. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT CALLED TESLA BURBANK (811 SOUTH SAN FERNANDO RD, BURBANK, CA, (818)480-9217) TO NOTIFY THEM OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,500.

NHTSA ODI 11102361

Jun 13, 2018CrashFire50 injuries50 deaths

WE'RE FACING AN URGENT MATTER. TESLA WILL BE RELEASING A SOFTWARE UPDATE OVER THE AIR IN AUGUST TO ENABLE ALL EXISTING TESLA CARS ON THE ROAD TO BE FULLY AUTONOMOUS. I BELIEVE THAT TESLA SHOULD BE PREVENTED IMMEDIATELY TO DO THIS. THERE HAS BEEN SO MANY MALFUNCTIONS COMMITTED BY THE AUTO PILOT THAT HAS RESULTED IN SEVERAL DEATHS, INJURIES, CRASHES, DESTRUCTIONS, BLOOD FLOWS AND SEVERE BURNS ALL OVER SEVERAL HUMAN BEINGS. MR. MUSK SHOULDN'T BE ALLOWED TO USE OUR HUMANS AS LAB RATS. WE'RE NOT HIS GINNY PIGS. IS HE KIDDING US? TESLA AND OTHER COMPANIES LIKE UBER THAT ARE INTERESTED IN DEVELOPING AUTONOMOUS DRIVING CARS ARE UNDER EXTREME SCRUTINY BY THE GOVERNMENT. DOES ELON HONESTLY THINK THAT WE'RE STUPID? AS USUAL, HE IS TAKING RECKLESS AND IRRATIONAL RISKS. PLEASE HOLD THEM ACCOUNTABLE. PLEASE DON'T LET HIM GET AWAY WITH POTENTIAL MURDERS INTENTIONALLY. FIRST, HE NEEDS TO DEMONSTRATE THAT HIS TECHNOLOGY IS SAFE, THEN HE SHOULD BE ALLOWED TO IMPLEMENT IT. THAT IS JUST COMMON SENSE, SPECIALLY CONSIDERING ALL THE DEATHS, DESTRUCTIONS AND BLOOD FLOWS ON OUR ASPHALTS THAT HAVE BEEN CAUSED BY TESLA AUTO PILOT MALFUNCTIONS, AND UBER AUTONOMOUS CAR MALFUNCTION THAT KILLED A PEDESTRIAN RECENTLY. THIS IS FOR PUBLIC SAFETY FOR THE WORLD. AGAIN, IT ONLY MAKES COMMON SENSE. PLEASE STOP THIS UNSAFE, CORRUPT AND FRAUDULENT ACT IMMEDIATELY. WOULD YOU ALLOW YOUR KIDS, FAMILY MEMBERS AND FRIENDS TO USE THIS UNPROVEN TECHNOLOGY? I CERTAINLY WOULDN'T. PLEASE TAKE A LOOK AT THE ENCLOSED MODEL X PICTURE THAT WAS RECENTLY INVOLVED IN A CRASH IN MOUNTAIN VIEW, CA THAT KILLED AN APPLE ENGINEER BECAUSE THE AUTO PILOT MALFUNCTIONED. PLEASE LOOK AT THE DESTRUCTION AND THE BLOOD FLOW. DO YOU SEE THE BLOOD? THANKS. PLEASE LET ME KNOW. PLEASE HELP ME. THIS IS FOR OUR PUBLIC SAFETY. WHAT ELON IS DOING DOESN'T MAKE SENSE.

NHTSA ODI 11101553

Jun 4, 2018Transmission & drivetrainEngineFuel system

I WAS DRIVING HOME IN MY MODEL X ON LAWRENCE EXPRESSWAY (8-LANE EXPRESSWAY) IN SANTA CLARA, CA AND STOPPED AT THE RED LIGHT. WHEN THE LIGHT TURNED GREEN, I PUSHED ON THE GAS AND NOTICED THAT THE CAR DID NOT MOVE AND PUT ITSELF INTO PARK. I COULD NOT PUT THE CAR INTO GEAR. THE MAIN SCREEN FLASHED SEVERAL WARNINGS THAT INCLUDED: PARK ASSIST UNAVAILABLE AUTOMATIC EMERGENCY BRAKING DISABLED. CAR NEEDS SERVICE TRACTION CONTROL DISABLED. STABILITY CONTROL DISABLED. I PUT ON THE BLINKERS, CALLED TESLA ROADSIDE AND THEY ASKED THAT I RESTART THE VEHICLE BY HOLDING THE 2 CONTROL BUTTONS ON THE STEERING WHEEL, HOWEVER BY DOING SO, WOULD STOP THE BLINKERS FROM BLINKING. I FELT THAT WOULD'VE BEEN UNSAFE BECAUSE I WAS IN LANE 2 HEADING SOUTHBOUND ON AN 8-LANE EXPRESSWAY, AND CARS WERE COMING FROM BEHIND ME PRETTY FAST. ROADSIDE ASKED THAT I CALL 911, WHICH I DID, AND THEY THEN SENT A TOW TRUCK TO GET ME OUT OF MY SITUATION. VIDEO OF WHAT HAPPENED LOCATED HERE HTTPS://YOUTU.BE/9I9SGHTMD7C

NHTSA ODI 11099462

Apr 26, 2018Speed controlCrash

THIS IS A COMPLAINT ABOUT THE ALARMING NUMBER OF INSTANCES OF UNINTENDED SUDDEN ACCELERATION INVOLVING TESLAS. I BELIEVE THE FOLLOWING IS EXTREMELY RELEVANT. ** THIS COMMENT ON THE TESLAMOTORSCLUB RAISES A VERY GOOD POINT. MARK_T, 7 MINUTES AGO I STILL THINK THIS ALL COMES DOWN TO HOW MUCH MUSCLE MEMORY YOU HAVE TO DEAL WITH... IF YOU'VE BEEN DRIVING ICE AUTOS FOR YEARS THEN YOU DO ALL YOUR LOW SPEED MANOEUVRES WITH YOUR FOOT FEATHERING THE BRAKE AND YOUR 'SAFETY' REACTION IS TO PRESS HARD ON THE BREAK PEDAL. WE ALL KNOW HOW THAT ENDS IF YOU FORGET YOU HAVE CREEP OFF AND YOU ARE IN AN EV WITH YOUR FOOT ON THE 'GO' PEDAL... :) SAME GOES FOR ANY UNEXPECTED OBSTACLE CAUSING A SUDDEN STOP, INERTIA IS LIKELY TO INCREASE PEDAL PRESSURE... ENTIRELY SAFE IF YOUR FOOT IS ON THE BRAKE, BUT NOT IF YOUR FOOT IS ON THE 'GAS'... LUCKYJ, 2 MINUTES AGO YEAH, I'M WITH YOU ON THIS. I'VE DRIVEN A MANUAL ALL MY LIFE UNTIL I GOT A TESLA. SOMETIMES I WISH THE SIGNIFICANT BRAKING THAT CAN COME FROM REGEN WOULD BE RESTRICTED TO WHEN I ACTUALLY PRESS THE BRAKE. I THINK THE "ONE PEDAL" CONCEPT IS NOT GOOD FOR MOST FOLKS. MAYBE EVEN NOT GOOD FOR ANYONE.*** PLEASE CONSIDER THIS. CONCERNED CITIZEN.

NHTSA ODI 11090215

Apr 7, 2018AirbagsSpeed controlCrash1 injury

MY CAR HAD AN UNINTENDED ACCELERATION WHEN I WAS TRYING TO PARK IN THE PARKING LOT OF MY OFFICE. THE CAR ACCELERATED, JUMPED THE PARKING CURB AND HIT ANOTHER PARKED CAR. MY CAR SUFFERED SUBSTANTIAL DAMAGE, AIR BAGS WERE DEPLOYED AND I ESCAPED WITH MINOR BRUISES. THE CAR WHICH WAS I COLLIDED WITH WAS PARKED AND DID NOT HAVE ANY PASSENGERS IN IT. NOBODY ELSE WAS INJURED.

NHTSA ODI 11083755

Apr 4, 2018

I STATE THAT TESLA NEW ABOUT TESLA ENHANCED AUTOPILOT SYSTEM MALFUNCTIONING LONG TIME AGO BUT DID NOT DO ANYTHING TO PREVENT ACCIDENTS. MONDAY, SEPTEMBER 5, 2017 AT 2:27-2:28 PM MY TESLA ENHANCED AUTOPILOT SYSTEM MALFUNCTIONED. I WAS DRIVING ON LEFT LANE OF A STRAIGHT PART OF I-280 NORTH WITHOUT ANY TURNS AT THAT MOMENT, WITH CLEAR VIEW AND NO VEHICLE IN FRONT OF MY CAR. AFTER USING AUTOPILOT FOR 20 MIN MY CAR SUDDENLY MOVED LEFT AND THEN IMMEDIATELY MOVED TO THE RIGHT. I WAS HOLDING HANDS ON THE WHEEL AND TOOK WHEEL CONTROL. IN 2 MINUTES AFTER RESTARTING AUTOPILOT, MY CAR MOVED SUDDENLY LEFT AND THEN RIGHT, MOVING TO THE RIGHT LANE. I TOOK CONTROL QUICKLY, BUT THE ONLY REASON THE ACCIDENT WAS AVOIDED BECAUSE THE DRIVER OF SUV ON THE NEXT LANE. HE HIT THE BRAKES AND CHANGED LANES TO ESCAPE THE ACCIDENT. I REPORTED TO TESLA SERVICE REQUESTING A FULL INVESTIGATION AND UNINSTALL AUTOPILOT SYSTEM FROM MY CAR. MY CAR WAS IN THEIR SERVICE FOR A MONTH. FINALLY, THEY DID NOT DENIED THAT MY CAR HAD CHANGED LINES ON AUTOPILOTS SYSTEM WITHOUT WARNING BUT STATED THAT THE 'CAR HAD WORKED AS DESIGNED '. I REQUESTED A COMPUTER LOG FOR MY CAR BUT WAS TOLD THAT I COULD GET IT ONLY THOUGH A COURT ORDER. I RECEIVED MY CAR BACK AND NEVER USED AUTOPILOT SYSTEM AGAIN. I AM A DOCTOR AND FEEL THAT I AM OBLIGATED TO REPORT TESLA TO YOU TO SAFE SOMEBODY LIFE AND TO PREVENT NEW TRAGEDY.

NHTSA ODI 11083186

Mar 27, 2018Suspension

THERE HAS BEEN A FATAL TESLA CRASH IN MOUNTAIN VIEW CALIFORNIA. THE PHOTOGRAPHS WHICH I HAVE ATTACHED SHOWS THE LH FRONT WHEEL HAS BEEN SLICED IN HALF AND IS LYING ON THE GROUND ON THE LH SIDE OF THE BARRIER. THE TIRE OF THE TESLA IS LYING ON THE GROUND. IT IS IMPOSSIBLE THAT THE WHEEL COULD HAVE BEEN SLICED IN HALF BY A COLLISION WITH THE BARRIER. THE WHEEL HAS BEEN SLICED THROUGH BY A BROKEN SUSPENSION COMPONENT JAMMING INTO THE INSIDE OF THE WHEEL WHILE IT WAS ROTATING JUST AS THOUGH IT WAS TURNING ON A LATHE AND HAD A TOOL FORCED INTO IT. THERE CAN BE NO DOUBT THAT THIS WHEEL WAS SLICED BEFORE HITTING THE BARRIER. THERE IS A SINGLE WHEEL SKID MARK JUST BEFORE THE CRASH SITE. SINCE THE TESLA HAS ABS WHICH SHOULD PREVENT WHEEL LOCK UP AND SINCE THIS IS JUST A SINGLE WHEEL SKID MARK IT IS ALMOST CERTAIN THAT THIS WAS THE START OF THE SLICED WHEEL EVENT. I WOULD NOT BE SO CERTAIN OF THIS IF NOT FOR THE FACT THAT SEVERAL IDENTICAL CASES HAVE BEEN IDENTIFIED AND THE DETAILS HAVE BEEN REPORTED TO NHTSA PREVIOUS TO THIS FATAL CRASH. PLEASE LOOK UP REPORTS #11080798 #10957436 #11042736 #11040822 THE ONLY OTHER CASES OF CAR WHEELS GETTING SLICED IN HALF THAT I CAN FIND ON THE WEB ARE JUST A VERY FEW OLD MODEL CARS THAT HAVE BEEN BADLY MAINTAINED OR REPAIRED. FOR THIS SORT OF FAILURE TO BE HAPPENING ON NEAR NEW TESLA CARS IS SIMPLY UNACCEPTABLE. I HAVE FILE MANY REPORTS OF BROKEN TESLA SUSPENSIONS AND MANY OF THOSE COULD EASILY HAVE CAUSED A SLICED WHEEL. I AM NOT FILING THESE REPORTS FRIVOLOUSLY. I AM TRYING TO PREVENT FURTHER LOSS OF LIFE. PLEASE TAKE ACTION IMMEDIATELY. THANK YOU.

NHTSA ODI 11081729

Mar 7, 2018Speed controlCrash

I WAS PARKING WHEN I FELT THE VEHICLE SUDDENLY ACCELERATE AND JUMP THE CURB, SMASHING THROUGH THE FRONT WINDOWS/DOOR OF A BUSINESS.

NHTSA ODI 11076619

Feb 24, 2018Seats

I TOOK MY 3 YEAR OLD SON TO THE TESLA SHOWROOM IN FASHION ISLAND NEWPORT BEACH CA. MY SON SAT IN THE 3RD ROW TRYING IT OUT, THEN HE TRIED TO EXIT FROM THE SIDE. THEN HE ACCIDENTALLY PRESSED ON THE BUTTON ON THE SECOND ROW SEAT. THE SEAT MOVED BACK SMASHING HIS HEAD AGAINST THE SIDE OF THE DOOR. HIS WHOLE HEAD AND NECK AND SHOULDER WAS STUCK INBETWEEN THE SEAT AND THE SIDE OF THE DOOR FOR OVER A MINUTE, UNTIL WE WERE ABLE TO PULL HIM OUT OF THERE. HE GOT BRUISES ON THE CHEEK, AND LEFT EAR WAS BRIGHT RED FROM THE IMPACT.

NHTSA ODI 11074683

Feb 16, 2018AirbagsSpeed controlCrash

TL* THE CONTACT OWNS A 2017 TESLA MODEL X. WHILE ATTEMPTING TO PARK THE VEHICLE AND APPLY THE BRAKES AT 5 MPH, THE VEHICLE PICKED UP SPEED. AS A RESULT OF THE FAILURE, THE VEHICLE CRASHED INTO A SCHOOL BUILDING. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE ACCELERATOR PEDAL WAS DEPRESSED TO CAUSE THE COLLISION. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THERE WAS NO RECALL RELATED TO THE FAILURE. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 800.

NHTSA ODI 11073274

Dec 29, 2017SuspensionAirbags

HERE IS A MODEL X IN THE JUNKYARD: HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=27010294&ROWNUMBER=13&LOADRECENT=TRUE THE SUSPENSION HAS COLLAPSED ON ALL FOUR WHEELS. THE AIR-BAGS HAVE DEPLOYED BECAUSE THE CAR STOPPED ABRUPTLY WHEN ALL FOUR WHEELS JAMMED UP IN THE WHEEL WELLS. THERE IS NO COLLISION DAMAGE. THE ONLY DAMAGE TO THE CAR IS SELF INFLICTED DUE TO THE SUSPENSION COLLAPSE. PLEASE INVESTIGATE THE REASONS FOR THESE FREQUENT FAILURES IN ALMOST NEW CARS. IN THIS THREAD AN OWNER REPORTS A PROBLEM WITH THE AIR SUSPENSION IN A BRAND NEW CAR: HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/MY-MODEL-S-100D-BROKEN-IMMEDIATELY-AFTER-I-TOOK-DELIVERY.104956/ SNIP** NOT 3 MINUTES INTO MY FIRST DRIVE, I WAS MET WITH AN ERROR ON THE DASHBOARD AND CENTER SCREEN THAT SAID "AIR SUSPENSION NEEDS SERVICE, CONTACT TESLA SERVICE". I DECIDED TO DRIVE BACK TO THE DELIVERY CENTER AND SHOW THEM, BUT THEY WEREN'T ABLE TO FIX IT. SO 30 MINUTES INTO OWNERSHIP OF MY BRAND NEW 100D AND I WAS ALREADY DRIVING IT TO THE SERVICE CENTER. THEY TOOK THE CAR AT AROUND 4 PM AND IT'S 10:30 AM THE NEXT DAY AND HAVEN'T HEARD BACK YET.** PLEASE NOTE THAT I AM REPORTING THESE SUSPENSION COMPLAINTS IN THE INTERESTS OF PUBLIC SAFETY. A DUMMY USA ADDRESS HAS BEEN USED TO SATISFY YOUR WEBSITE REQUIREMENTS BUT MY CORRECT NAME AND EMAIL ADDRESS IS SUPPLIED. I HAVE BEEN INFORMED THAT IT IS LEGITIMATE FOR A NON OWNER AND NON USA RESIDENT TO FILE COMPLAINTS. THANK YOU. CONCERNED CITIZEN. *TR

NHTSA ODI 11057449

Dec 8, 2017Suspension

HERE IS A MODEL X IN A JUNKYARD IN UNITED KINGDOM: HTTPS://WWW.COPART.CO.UK/LOT/47617487/PHOTOS THE AUCTION LISTS THE CAR AS HAVING SUSPENSION DAMAGE. THE SUSPENSION HAS COLLAPSED ON ALL 4 WHEELS. AIR-BAGS HAVE DEPLOYED AND THERE IS SOME DAMAGE TO THE BODYWORK. IT IS EXTREMELY LIKELY THAT THE CAUSE OF ALL THE DAMAGE WAS A CASE OF TESLA SUSPENSION COLLAPSE. OWNERS HAVE BEEN DECEIVED INTO THINKING THEY ARE DRIVING ONE OF THE SAFEST CARS IN THE WORLD. REALITY IS THAT THESE CARS ARE INVOLVED IN VERY MANY CRASHES CAUSED BY MECHANICAL FAILURES AND THAT THE CAR SHATTERS LIKE AN EGGSHELL IN A SERIOUS CRASH. PLEASE TAKE ACTION TO PREVENT MORE DEATHS AND INJURIES. THANK YOU. CONCERNED CITIZEN

NHTSA ODI 11053526

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Tesla Model X 90d verdict →