What 237 owners told NHTSA about the 2017 Tesla Model X 90d

HERE IS A MODEL X IN THE JUNKYARD:HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=26559880&ROWNUMBER=38&LOADRECENT=TRUE IT HAS BEEN INVOLVED IN A MAJOR FRONT END COLLISION AND IS LISTED AS BIO-HAZARD WHICH MEANS THAT OCCUPANTS HAVE BEEN INJURED. THE FRONT END IS BADLY DAMAGED BUT THE REAR END OF THE CAR IS COMPLETELY UNDAMAGED EXCEPT FOR THE FACT THAT THE LH BACK WHEEL HAS GONE TOTALLY WHOMPY. IT IS EXTREMELY LIKELY THAT THE WHOMPY WHEEL WAS THE CAUSE OF THE CRASH AND NOT SIMPLY A RESULT OF IMPACT DAMAGE. THE WHEEL AND TIRE ARE COMPLETELY UNDAMAGED AS IS THE REAR OF THE CAR. IT IS ALMOST IMPOSSIBLE THAT THE WHOMPY WHEEL WAS CAUSED BY AN IMPACT SINCE THE WHEEL WOULD BE EXPECTED TO BREAK BEFORE THE SUSPENSION FELL APART IF THE SUSPENSION WAS BUILT TO NORMAL AUTOMOTIVE STANDARDS. PLEASE DO NOT CONTINUE TO GIVE TESLA THE BENEFIT OF THE DOUBT. A RECALL FOR THESE FRAGILE AND DEFECTIVE SUSPENSION COMPONENTS IS LONG OVERDUE. THANK YOU. CONCERNED CITIZEN. DATE OF INCIDENT IS AN APPROXIMATION. SPEED AND INJURIES ARE AN APPROXIMATION BASED UPON THE PHOTOGRAPHIC EVIDENCE. VEHICLE IS AVAILABLE FOR INSPECTION AT THE JUNKYARD.

NHTSA ODI 11052693

HERE IS A MODEL X IN THE JUNKYARD: HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=26708909&ROWNUMBER=2&LOADRECENT=TRUE NO AIR BAGS HAVE DEPLOYED WHICH MEANS THAT IT HAS NOT BEEN INVOLVED IN A MAJOR COLLISION. THE ENTIRE FRONT SUSPENSION HAS BEEN RIPPED OFF. THIS LOOKS LIKE ANOTHER CASE OF SELF INFLICTED INJURY CAUSED BY THE FLIMSY SUSPENSION BEING UNABLE TO COPE WITH THE FORCES GENERATED BY THIS HEAVY AND POWERFUL CAR. PLEASE INVESTIGATE THE REASON FOR SO MANY OF THESE CARS SIMPLY FALLING TO BITS ON THE HIGHWAYS. THANK YOU. CONCERNED CITIZEN FILING THIS COMPLAINT IN THE PUBLIC INTEREST.

NHTSA ODI 11051829

HERE IS ANOTHER MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=26559880&ROWNUMBER=51&LOADRECENT=TRUE IT HAS BEEN IN A FRONT END COLLISION AND HAS BIO-HAZARD STICKERS INDICATING THAT OCCUPANTS HAVE BEEN INJURED. THE FRONT END IS BADLY DAMAGED BUT THE BACK END OF THE CAR IS UNTOUCHED EXCEPT THAT THE BACK LEFT WHEEL IS CANTED OVER AT AN ANGLE MEANING THAT THE SUSPENSION IS BROKEN. THE WHEEL AND TIRE ARE UNDAMAGED SO IT IS HIGHLY UNLIKELY THAT THE SUSPENSION WAS BROKEN BY IMPACT DAMAGE. AS CAN BE SEEN FROM THE PHOTOGRAPHS OF THE FRONT END THE TESLA WHEELS ARE RELATIVELY FRAGILE AND WOULD BE EXPECTED TO FAIL BEFORE THE SUSPENSION DID. BROKEN TESLA SUSPENSIONS HAVE SOMETIMES CAUSED RUPTURED BRAKE HOSES. IT IS POSSIBLE THAT MAY HAVE BEEN A FACTOR IN THIS CRASH. THESE SAME SUSPENSION FAILURES ARE HAPPENING REPEATEDLY. PLEASE INVESTIGATE CONCERNED CITIZEN. NAME AND ADDRESS SUPPLIED.

NHTSA ODI 11045400

HERE IS A RECENTLY UPLOADED VIDEO IN WHICH A TESLA OWNER COMPLAINS OF EXCESSIVE VIBRATION FROM THE FRONT WHEELS OF HIS MODEL X: HTTPS://WWW.YOUTUBE.COM/WATCH?V=JKCQL5L-NJ4 HE IS ON THE PHONE TO TESLA WHO ADVISE THAT ENGINEERING IS WORKING ON THE PROBLEM BUT THERE IS NOT YET A FIX AVAILABLE. HE IS ASSURED THAT THE CAR IS PERFECTLY SAFE TO DRIVE (YEAH..RIGHT!). GIVEN THE LARGE NUMBER OF CARS THAT HAVE EXPERIENCE SUDDEN BREAKAGE OF SUSPENSION COMPONENTS I BELIEVE THAT AT THE VERY MINIMUM THE CAR SHOULD BE TAKEN IN FOR A SAFETY INSPECTION. IF AN OWNER REPORTS ABNORMAL VIBRATION IT IS UTTERLY RECKLESS TO TELL THAT CUSTOMER IT IS NOTHING TO WORRY ABOUT. THERE IS NO GUARANTEE THAT THE CAR WILL NOT SOON EXPERIENCE A CATASTROPHIC FAILURE. NO OTHER CAR-MAKER WOULD BE FOOLISH ENOUGH TO PLACE LIVES AT RISK IN SUCH A FASHION. COMMENTS ON THAT VIDEO PROVE THAT OTHER OWNERS ARE ALSO EXPERIENCING THE SAME PROBLEM. PLEASE TAKE ACTION IMMEDIATELY. THANK YOU. CONCERNED CITIZEN.

NHTSA ODI 11043617

HERE IS A MODEL X IN THE JUNKYARD: HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=26452947&ROWNUMBER=50&LOADRECENT=TRUE THE FRONT SUSPENSION HAS BROKEN AND THE WHEEL HAS BEEN SLICED IN HALF WHILE IT WAS STILL ROTATING. THE BACK WHEEL HAS GONE DECIDEDLY WHOMPY WHICH WOULD HAVE MADE THE CAR DIFFICULT TO STEER. NO AIR-BAGS HAVE DEPLOYED. THIS WAS NOT A CRASH. IT WAS A CASE OF SUSPENSION COLLAPSE CAUSED BY A SIMPLE AIR LEAK OR EVEN A FAULTY SOFTWARE OVER THE AIR UPGRADE. IT IS SIMPLY MIND BOGGLING THAT THIS CONTRAPTION HAS NOT BEEN RECALLED. PLEASE TAKE ACTION. THANK YOU. CONCERNED CITIZEN.

NHTSA ODI 11042736

HERE IS A COMPLAINT POSTED ON THE TESLA FORUM ABOUT A TOTAL LOSS OF POWER STEERING: HTTPS://FORUMS.TESLA.COM/FORUM/FORUMS/BROKEN-POWER-STEERING SNIP** MY WIFE CALLED TODAY TO TELL ME HER NEW TESLA X HAD AN ERROR LIGHT THAT SAID SERVICE AND POWER STEERING ASSIST MAY BE LIMITED. I CALLED MY LOCAL CENTER TO INQUIRE AS TO WHAT TO DO NEXT. I ASKED IF THE CAR WAS DRIVEABLE, AS AT THAT TIME THE STEERING SEEMED TO BE WORKING FINE. THEY SAID GO FOR IT, THEY'D LOOK AT THE LOGS AND GET BACK TO ME. SURE ENOUGH ON MY WAY HOME FROM AN ERRAND WITH MY 3 KIDS IN THE CAR, THE STEERING STOPPED WORKING. THANK GOD IT WAS ME DRIVING, AS THERE WOULD BE NO WAY MY WIFE WOULD HAVE BEEN ABLE TO TURN THE WHEEL AT ALL. I DROVE HOME CAREFULLY. AFTER SOME RESEARCH IT SEEMS THIS IS AN ISSUE SEVERAL OTHERS HAVE GONE THROUGH. MANY HAVE NOTED A LOOSE GROUND OR OTHER POWER CONNECTION ISSUE. I FIND IT UNBELIEVABLE THAT I COULD FIND THIS OUT IN A FEW MOMENTS ON GOOGLE, BUT WHEN CALLING TESLA SERVICE, THEY TOLD ME TO GO AHEAD AND DRIVE THE CAR. WHEN I CALLED THEM BACK, AND LET THEM KNOW THEIR ADVICE COULD HAVE KILLED ME OR AT LEAST GOTTEN ME INTO AN ACCIDENT, I DID NOT GET MUCH IN THE WAY OF A RESPONSE.** THIS SAME FAILURE IS BEING DISCUSSED ON MANY OF THE TESLA FORUMS. THIS IS UNACCEPTABLY DANGEROUS. PLEASE TAKE URGENT ACTION TO PROTECT LIVES. THANK YOU. CONCERNED CITIZEN.

NHTSA ODI 11039462

HERE IS A DISCUSSION ABOUT THE DANGERS OF THE REAR SEATS IN THE MODEL X: HTTPS://FORUMS.TESLA.COM/FORUM/FORUMS/CONCERN-ABOUT-HEAD-INJURY-THIRD-ROW-SEATING SNIP**THE THIRD ROW SEATS ARE CLEARLY EXCEEDINGLY DANGEROUS FOR MEDIUM-TALL PASSENGERS. IT IS JUST A MATTER OF TIME (IF IT HAS NOT HAPPENED ALREADY) THAT SOMEONE IS KILLED OR SUFFERS DEVASTATING NECK INJURIES FROM THIS SEATING/ROOF DESIGN. THE PROBLEM IS THAT SOMEONE CAN SIT 'COMFORTABLY' IN THAT SEAT AND THINK THEY ARE SAFE, BUT IN EVEN A MINOR FRONTAL CRASH THEIR FOREHEAD WOULD STRIKE THE REAR HATCH-WINDOW-FRAME CROSS MEMBER, VIOLENTLY ROTATING THE HEAD BACKWARDS, BREAKING THE PERSON'S NECK. TESLA 'CLEVERLY' USED THE GLASS HATCH ROOF TO ALLOW MORE HEADROOM WITH A LOWER AERODYNAMIC ROOF, BUT THIS JUST MEANS PEOPLE MIGHT SIT IN THIS SEAT WHO ARE TOO TALL TO SURVIVE THERE IN EVEN A MINOR FRONTAL IMPACT ACCIDENT. TESLA SHOULD HAVE A DISCLAIMER (HEIGHT RESTRICTION?) ABOUT THIS ISSUE.** THE THREAD ALSO DISCUSSES THE DANGER TO CHILDREN IN A BOOSTER SEAT. IT APPEARS THAT THE AUTHORITIES ARE PERMITTING TESLA TO SELF REGULATE IN THESE MATTERS OF SAFETY. OWNERS HAVE THE BELIEF THAT TESLA IS THE SAFEST CAR IN THE WORLD AND THAT TESLA CAN BE TRUSTED TO DO THE RIGHT THING. I AM OF THE OPINION THAT SUCH FAITH IS NOT JUSTIFIED. PLEASE INVESTIGATE TO PREVENT SOMEONE BEING KILLED OR RENDERED QUADRIPLEGIC. THANK YOU. CONCERNED CITIZEN.

NHTSA ODI 11039468

THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT. HERE IS A CREDIBLE AND EASILY VERIFIED REPORT BY A TESLA OWNER IN UK WHO HAS HAD A NEAR DEATH EXPERIENCE WHILE ON AUTOPILOT: HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/AT-WHAT-POINT-DO-I-SAY-ENOUGH-IS-ENOUGH.100508/ ** A FEW WEEKS AGO, THE CAR WHILST IN AUTO PILOT SUDDENLY SWERVED ACROSS THE MOTORWAY INTO THE MIDDLE LANE. I CAUGHT IT HALF WAY ACROSS. THE MOTORWAY WAS PERFECT. (INTERESTINGLY AT A SUPERCHARGER, I ASKED THE GUY NEXT TO ME IF THIS HAD EVER HAPPENED TO HIM, AND HE SAID 'FUNNILY ENOUGH, IT HAD AND JUST THAT VERY DAY FOR THE FIRST TIME' (THAT'S NOT A COINCIDENCE SURELY) THIS WAS THE FINAL STRAW SO I SENT IT OFF. SAT NAV, AUTO PILOT, WONT LOCK, RETURNING TO CAR WITH DOOR OPEN, DOESN'T PRESENT DOORS SOME OF THE TIME, DOORS DON'T CLOSE SOME OF THE TIME, SCREEN GOES BLACK, ETC ETC ETC. IT ACTS WITH THE CONSISTENCY OF A SMALL CHILD, YET ITS SUPPOSED TO BE SOFTWARE DRIVEN. THE AUTOPILOT ISSUE IS MY BIGGEST CONCERN. THE GUY I SPOKE TO WHO SAID HIS HAD DONE THE SAME THAT DAY, SAID HIS DROVE TOWARDS A LORRY. I THOUGHT IT WASN'T SUPPOSED TO DO THAT AS IT HAS SENSORS? IT WAS VERY WINDY THAT DAY SO I WONDER IF THAT WAS ANYTHING TO DO WITH IT, EITHER WAY TESLA WERE SO CONCERNED ABOUT IT, THEY DIDN'T EVEN BOTHER TO TAKE THE DETAILS OF THIS GUY WHEN I RAISED THIS ISSUE TO THEM.** EVEN IF THE OWNER HAS HIS HANDS LIGHTLY ON THE WHEEL THE POWER STEERING HAS SUFFICIENT POWER TO WRENCH IT OUT OF HIS HANDS. THIS AUTOPILOT IS HALF-BAKED AND GLITCHY AND THE CONSTANT SOFTWARE TWEAKS ARE MAKING IT EVEN MORE DANGEROUS. NO OTHER CAR-MAKER WOULD BE ALLOWED TO CONDUCT SUCH A RECKLESS EXPERIMENT. PLEASE TAKE ACTION BEFORE MORE LIVES ARE LOST. THANK YOU. CONCERNED CITIZEN ETC.

NHTSA ODI 11035507

THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT. HERE IS A FRESHLY UPLOADED VIDEO: HTTPS://WWW.YOUTUBE.COM/WATCH?V=0JLLUPSVGJ4 THE OWNER DRIVES HANDS FREE ON AN UNDIVIDED ROAD WHILST USING BOTH HANDS TO EAT A BURGER. THIS IS NOT MERELY A CASE OF STUPIDITY IT IS A DIRECT CONSEQUENCE OF THE MARKETING OF AUTOPILOT BY TESLA. THE VERY NAME AUTOPILOT IS DANGEROUSLY MISLEADING, OTHER MAKERS CALL THEIR SYSTEMS "DRIVER ASSIST" OR "LANE-KEEPING ASSIST" THE WIDELY PUBLICISED CLAIM THAT TESLA AUTOPILOT IS 40% SAFER THAN A HUMAN DRIVER IS FURTHER ENCOURAGEMENT FOR OWNERS TO USE THIS IN A DANGEROUS FASHION. DURING THIS VIDEO THE CAR TAKES A SUDDEN SWERVE OVER THE CENTRE-LINE JUST AFTER THE OWNER HAS FINISHED EATING HIS BURGER. THE OWNER THINKS THAT THIS IS ALL A GREAT JOKE. I AGREE, TESLA AUTOPILOT IS A JOKE, BUT NOT IN A GOOD WAY. PLEASE STOP THIS DANGEROUS EXPERIMENT BEFORE MORE LIVES ARE LOST. I HAVE ATTACHED A PHOTOGRAPH OF A FATAL CRASH THAT HAS JUST HAPPENED IN CHINA. HTTPS://WWW.REDDIT.COM/R/TESLAMOTORS/COMMENTS/6RAUD3/ANOTHER_ACCIDENT_IN_CHINA_INVOLVING_AN_TESLA/?ST=J5Z9ZTCW&SH=61E3B47D IT IS POSSIBLE THAT THIS FATAL CRASH WAS CAUSED BY AUTOPILOT. PLEASE ASK TESLA TO PROVIDE FURTHER DETAILS AND ASK THEM TO PROVE BEYOND ANY DISPUTE THAT THE CRASH WAS NOT CAUSED BY AUTOPILOT. IT SEEMS THAT AFTER EVERY CRASH TESLA CLAIM THAT THE AUTOPILOT WAS DISENGAGED AT THE ACTUAL MOMENT OF IMPACT. WELL, THEY WOULD SAY THAT WOULDN'T THEY? PLEASE NOTE THAT I AM NOT THE OWNER OF THIS VEHICLE JUST A CONCERNED CITIZEN. DATES OF INCIDENTS ARE AN APPROXIMATION. DETAILS OF FATALITIES ARE AN ESTIMATE BASED UPON THE BLOOD AND BRAINS SPLATTERED OVER THE TESLA.

NHTSA ODI 11012943

ON 4TH, JUNE, 2017, I WAS DRIVING THIS 2-MONTH-OLD TESLA MODEL X. WHILE I WAS MAKING A TURN AT ONE OF THE DOWNWARD PASSAGE IN A CARPARK, THE STEERING WHEEL COULD NOT MOVE ALL OF A SUDDEN, AND A WARNING POPPED UP SAYING CAR NEED SERVICE/STEERING ASSIST REDUCED. THEN A WHILE LATER THE STEERING WHEEL COULD MOVE AGAIN ALLOW ME TO FINISH THE TURN, BUT THEN STOPPED WORKING AGAIN LEAVING ME STUCK IN THE CAR PARK. THEIR TECHNICIAN REPLIED THAT THIS HAD HAPPENED TO A NUMBER OF MODEL X CARS BUT ONLY WHILE PARKED AND NOT DURING DRIVING. AFTER INSPECTION, THE TECHNICIAN REPLIED THAT THE POWER WIRE FOR THE ASSIST STEERING WHEEL HAS HAD BAD ELECTRICAL CONTACT. THIS WAS DUE TO A LOOSEN SCREW WHICH FIX THE POSITION OF THAT POWER WIRE. THE CAUSE COULD BE THAT THE SCREW IS NOT TIGHT BEFORE DELIVERY, OR DUE TO VIBRATION WHEN DRIVING ON THE ROAD. THEN THEY TOLD US THE SCREW IS NOW TIGHTENED AND THE CAR IS READY FOR PICKUP. I THINK THIS IS A VERY SERIOUS LIFE-THREATENING PROBLEM. IMAGINE IF YOU DRIVE ON A HIGHWAY AND THE WHEEL SUDDENLY STOP WHEN YOU MAKE A TURN! WE TOLD THEM THAT THIS CAR MODEL IS UNSAFE AND COULD CAUSE DANGER TO THE GENERAL PUBLIC, WHAT IF THIS PROBLEM CAUSE ANY ACCIDENT. THEY ONLY REPLIED THE CAR IS UNDER WARRANTY. AND THEY OFFER NO REFUND, NO EXCHANGE MOREOVER, GIVEN THIS IS A NEW CAR, THERE SHOULD BE NOT ANY WEAR OUT PROBLEM. HOWEVER, THERE WAS A METAL BAR UNDER THE CAR SEAT WHICH WAS RUSTED (FILE IN A SEPARATE COMPLAIN). THEIR TECHNICIAN REPLIED THAT IT IS DUE TO THE HUMIDITY. COULD THAT HAPPEN TO OTHER METAL PARTS OF THE CAR, SUCH AS SCREW? ACCORDING TO OTHER CAR TECHNICIANS, OTHER VEHICLES DO NOT HAVE SUCH WEAKNESS (REQUIRING A SCREW FOR POWERING THE STEERING WHEEL). COULD THAT BE A DESIGN PROBLEM? NOTE: ALTHOUGH THIS CAR IS PURCHASE OUTSIDE OF THE AMERICA, THE SAME MODEL CAR IN THE U.S. MAY HAVE THE SAME SAFETY PROBLEM. I AM JUST NOTIFYING.

NHTSA ODI 11010490

HERE IS A 2017 MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=25188896&ROWNUMBER=15&LOADRECENT=TRUE BOTH FRONT WHEELS AND SUSPENSIONS HAVE FALLEN COMPLETELY OFF AND ONE OF THE BACK WHEELS HAS GONE ALL WHOMPY. THERE IS NO SIGN OF COLLISION DAMAGE APART FROM THE FRONT SUSPENSION COLLAPSE WHICH HAS DESTROYED THE WHEEL ARCHES. THESE SUSPENSION FAILURES ARE OCCURRING AT A RIDICULOUSLY HIGH RATE AND IN NEAR NEW CARS SO IT CAN NOT BE BLAMED UPON POOR MAINTENANCE. PLEASE TAKE ACTION IMMEDIATELY RATHER THAN WAITING FOR MORE LIVES TO BE LOST. THANK YOU. CONCERNED CITIZEN.

NHTSA ODI 10995049

MY ONLY COMPLAINT IS THE 'AUTOSTEER' FEATURE. IT'S UNCLEAR WHY THIS IS CONSIDERED AN OPTION AND IT CERTAINLY DOES NOT FUNCTION AS DESCRIBED WHEN I CHECKED IT OFF AS A 5000.00 OPTION UNDER 'ENHANCED AUTOPILOT' WHEN ORDERING MY TESLA. THE SYSTEM IS DANGEROUS, NOT READY FOR BETA TESTING AND CERTAINLY SHOULDN'T BE USED ON PUBLIC ROADWAYS OR WITH ANYONE YOU VALUE IN THE CAR. I CAN SEE IT BEING TESTING ON CLOSED ROADWAYS BY SKILLED PROFESSIONAL DRIVERS BUT OUTSIDE OF THAT IT IS DANGEROUS TO ENGAGE AT ANY SPEED. ON SURFACE STREETS IT CROSSES OVER INTO ONCOMING TRAFFIC, DRIVES LIKE A DRUNK, IS APT TO PICK UP THE LEFT TURN LANES, IS CONFUSED BY SIMPLE INTERSECTIONS, FAILS TO SEE OTHER CARS CUTTING DIRECTLY IN FRONT OF IT, ATTEMPTS TO FOLLOW PARKED CARS, CANNOT STAY IN ITS OWN LANE AND FAILS TO PICK UP PEDESTRIANS AND MOTORCYCLISTS. AT FREEWAY SPEEDS IT SLAMS ON BRAKES FOR SHADOWS, MAKES A DECISION TO VIOLENTLY ABORT LANE CHANGES FOR NO APPARENT REASON AND COMES SO CLOSE TO SIDESWIPING OTHER CARS THAT THE OTHER DRIVERS FREQUENTLY HONK. OF COURSE I KEEP MY HANDS ON THE WHEEL AND I'M A MORE VIGILANT DRIVER WHILE USING THIS FEATURE. I STOPPED USING IT WITH MY 6 YEAR OLD SON IN THE CAR AND I'VE NOW DECIDED TO STOP USING IT EVEN WHEN I'M DRIVING ALONE. I GAVE IT A CHANCE TO IMPROVE WITH TIME (OVER 3K MILES ON THE CAR) AND THE RECENT UPDATES AND HAVE TAKEN IT TO THE DEALER TWICE BUT THIS HAS NOT IMPROVED THE FUNCTIONING. AGAIN, ALL OF THIS IS FINE FOR TESTING ON A CLOSED TRACK BUT THE PRECIOUS SECONDS SPENT CORRECTING THIS FEATURE AND THE DANGEROUS SITUATIONS IT PUTS US IN ARE A REAL HINDRANCE TO OPERATING THIS VEHICLE SAFELY. I'M DISAPPOINTED BY THIS FEATURE AND I FIRMLY BELIEVE THIS SHOULD BE PULLED FROM THE FLEET AND REINTRODUCED ONLY WHEN IT'S PROPERLY TESTED AND SAFE. MONIES SPENT ON THIS OPTION SHOULD BE REFUNDED UNTIL IT ACTUALLY WORKS.

NHTSA ODI 10991707