What 379 owners told NHTSA about the 2017 Tesla Model S 90d

I HAVE CONTACTED TESLA MULTIPLE TIMES FOR CENTER SCREEN NOT REBOOTING AFTER PARKING AT SHOPPING CENTER OR AT HOME. THIS STARTED IN MARCH 2019 AND THE PROBLEM HAS NOT BEEN RESOLVED. THIS HAPPENED AGIN A FEW DAYS AGO AND I REPORTED IT TO TESLA. NO RESPONSE SO FAR. CAN NOT DRIVE THE CAR UNTIL THE SCREEN LIGHTS ON. AT ONE TIME I WAS TOLD MODULE NEEDED TO BE CHANGED BUT HAVE HAD NO ACTION FROM TESLA SO FAR.NEED YOUR HELP IN RESOLVING THIS PROBLEM.

NHTSA ODI 11394286

CENTER CONSOLE GETS BLACK SCREEN OCCURRENCES AND LOSS OF AUDIO HAS HAPPENED AT LEAST 15-20 TIMES. PURCHASED CAR FROM TESLA IN MID OCTOBER. SCREEN ISSUES SINCE HAVING THE CAR AND NO AUDIO, TESLA STATES TO PATIENTLY AWAIT FE UPDATE HAVE HAD THE CAR SERVICED MULTIPLE TIMES FOR THE ISSUE. SEVERAL APPOINTMENTS CANCELED BY TESLA STATING THERE IS NO FIX AND TO PERFORM RESET ON CAR WHICH IM NOW DOING EVERY 5-10 DAYS.THIS HAS HAPPENED WHILE VEHICLE WAS STATIONARY IN PARK AND HAVE HAD TO DRIVE MULTIPLE TIMES ON THE FREEWAY AND SURFACE ROADS WITH NO SCREEN OR AUDIO. HAS OCCURRED 11-17-20, 11-28-20, 12-8-20, 12-19-20, 1-2-21, 1-8,21,. WHEN BLACK SCREEN OCCURS NO WARNING CHIMES OR AUDIO PRESENT. TESLA REFUSES TO ADDRESS THE HE ISSUE DESPITE BEING AWARE OF IT AND HAVING BEEN GIVING EXACT DATES OF OCCUPANCIES PICTURES OF BLACK SCREEN ETC.

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PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER JUNKYARD TESLA SINCE THE VIN OF THE CAR I AM WHINGING ABOUT IS UNOBTAINABLE. HERE IS THE LOVELY 3 WHEELED TESLA. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38899714?ROWNUMBER=22 THE BACK WHEEL AND ENTIRE SUSPENSION HAS WRENCHED ITSELF OFF. ALL OF THE MONKEY METAL GIBLETS ARE STRETCHED AND SNAPPED. THESE SUSPENSIONS ARE ABSURDLY WEAK. YOU KNOW WHAT TO DO. RECALL THIS DEATH-MOBILE RIGHT NOW. THIS HAS BEEN A PUBLIC SERVICE ANNOUNCEMENT BY THE LEGENDARY KEEF WIVANEFF. THANK YOU FOR YOUR ATTENTION. BEST REGARDS KEEF PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER JUNKYARD TESLA SINCE THE VIN OF THE CAR I AM WHINGING ABOUT IS UNOBTAINABLE. HERE IS THE LOVELY 3 WHEELED TESLA. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38899714?ROWNUMBER=22 THE BACK WHEEL AND SUSPENSION HAS BEEN TWISTED OFF. THIS IS NOT CRASH DAMAGE. IT IS SELF DESTRUCTION CAUSED BY MONKEY METAL SUSPENSION GIBLETS. PLEASE RECALL THESE DEADLY ABOMINATIONS. THANK YOU. KEEF

NHTSA ODI 11391112

MULTIPLE FUNCTIONS ARE NO LONGER WORKING IN CAR. THE SCREEN HASN'T HAD A YELLOW FRAME AROUND IT FOR NEARLY A YEAR.THEY REPLACE THE FIRST ONE UNDER WARRANTY AND THEN IT DID IT AGAIN WHILE IT WAS STILL UNDER WARRANTY AND THEY TOLD ME THAT IF I WANTED IT REPLACED I WAS TO PAY OUT-OF-POCKET. SO I HAD THEM NOTE IN THE NOTES THAT MY CAR NEEDED A SCREEN EVEN THOUGH THE WARRANTY WAS TO FALL OUT. MULTIPLE FUNCTIONS NO LONGER WORK. CERTAIN CLIMATE CONTROL FEATURES DON'T WORK. MOBILE APP NO LONGER WORKS WITH VEHICLE ON MOST FUNCTIONS. SCREEN SOMETIMES STAYS BLACK AND DOES NOT BOOT UP. MAYBE STUCK FOR MULTIPLE MINUTES WHILE CAR IS BOOTING UP. MOST OF THE TIME WHEN THE SCREEN GIVES US PROBLEMS IT IS NOT WHEN DRIVING. IT IS USUALLY WHEN WE FIRST GET INTO THE VEHICLE. WE HAVE HAD ONE OCCURRENCE WHERE THE SCREEN SHUT DOWN WHILE DRIVING. THIS HAS BEEN HAPPENING FOR NEARLY A YEAR. AND IT SEEMS THAT MORE FEATURES ARE FAILING AS TIME GOES ON

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THE TESLA MODEL S MAIN SCREEN BLACKED OUT, CAUSING ME TO NOT HAVE ACCESS TO ANY OF THE CAR'S CONTROL SYSTEM OTHER THAN TO DRIVE IT (NO BACKUP CAMERA, CLIMATE CONTROL, MUSIC, DOOR LOCKING, SUSPENSION ADJUSTING, TURN SIGNAL CHIMING, AND OTHER ESSENTIAL SAFETY FEATUES). WHEN I TOOK IT TO TESLA, THEY IDENTIFIED THE PROBLEM BUT TOLD ME TO FIX THE ROOT OF IT, I'D HAVE TO PAY FOR AN "MCU2 UPGRADE" OF OVER $1000 EVEN THOUGH THEY KNOW THE COMPUTER CHIP IS BAD (AND WILL GO BAD AGAIN). THIS HAPPENS SOMETIMES WHILE THE CAR IS PARKED AND OTHER TIMES WHEN IN MOTION.

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OWN TESLA MODEL S FOR 4 YRS NOW AND FOR LAST 3 MONTHS I HAVE STARTED NOTICING THAT THE MCU (TOUCHSCREEN) DOESN'T POWER UP AND SOMETIMES I HAVE TO WAIT FOR 5-10 MINUTES FOR CAR TO POWER ON. I HAVE REPORTED 4-5 OCCURRENCES OF THIS ISSUE TO TESLA ALREADY BUT EVERYTIME THEY PUSHED BACK CITING IT IS NOT MCU RELATED. IN FACT I REPORTED THEM THAT THIS SEEMS TO BE PART OF NHTSA RECALL ISSUE SENT OUT TO TESLA ASKING TO REPLACE MCUS FOR 2017/2018 MAKES BUT TESLA HAS NOT TAKE ANY ACTION YET. I REPORTED ANOTHER OCCURENCE OF IT TODAY AGAIN AND SCHEDULED AN APPOINTMENT WITH TESLA SERVICE ON 11TH FEB,21. THIS COULD POTENTIALLY BE A SAFETY ISSUE IF THERE IS AN EMERGENCY AND MY CAR WON'T POWER UP. REQUEST NHTSA TO INTERVENE AND GET MY MCU ISSUE RESOLVED BY LIASONING WITH TESLA TEAM AS I HAVE TRIED MY BEST TO PUSH TESLA FOR A FIX BUT UNFORTUNATELY COULDN'T GET A RESOLUTION YET

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MEDIA CONTROL UNIT 1 SOFTWARE KEPT CRASHING AND FAILING. POSSIBLE ROOT CAUSE IS FPGA AND/OR MMCU. SPENT $2500 TO REPLACE WITH MCU2 TO HELP ELIMINATE ISSUE. SEEMS LIKE LOTS OF OWNERS ARE HAVING SIMILAR ISSUES.

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THE CENTRAL COMPUTER (LARGE SCREEN IN THE MIDDLE) DOES NOT PERFORM WELL AND FREEZES WHILE DRIVING OR SOMETIMES WONT LET ME START. TESLA SAID NOTHING WRONG WITH IT AS ON THEIR SYSTEM DOESNT SHOW ANY SOFTWARE ISSUE AND SO THEY WILL NOT DO ANYTHING. I AM PAYING TELSA TO CHANGE THIS TO MCU2. THE DATE DOES NOT REFER TO ANY SPECIFIC DATE THIS PROBLEM OCCURED.

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THE MULTI MEDIA UNIT LAG & SOMETIME BECOME SO UNRESPONSIVE. IT TAKES FOREVER TO RELOAD THE MAPS. I ASKED TESLA 3 TIMES BUT THEY KEPT SAYING THEY DONT SEE THE ISSUE AT ALL. THEY WANT ME TO PAY $2500 TO REPLACE THE SCREEN.

NHTSA ODI 11389596

MY SCREEN KEEPS FREEZING AND IS BLACK CAUSING A SAFETY HAZARD AND I CAN'T DRIVE THE CAR ANYMORE. I HAVE TAKEN THE CAR TO TESLA SEVERAL TIMES BUT THEY WON'T FIX IT. THE COMPUTER IS BROKEN AND THE CHIP HAS FAILED. THE AC DOESN'T WORK, I CAN'T CONTROL MY RADIO, MY BACK UP CAMERA DOESN'T WORK, TURN SIGNALS DON'T WORK, HANDS FREE SYSTEM DOESN'T WORK, NAV SYSTEM DOESN'T WORK. TESLA NEEDS TO REPLACE MY ENTIRE NAV, ENTERTAINMENT COMPUTER TO RETURN THE CAR TO WHAT I ACTUALLY PAID FOR. THE CLOCK DOESN'T WORK, AND I CAN'T TELL HOW MUCH BATTERY LIFE I HAVE LEFT. THIS IS A DANGEROUS SITUATION AND THEY HAVE REFUSED TO REPAIR THEN COMPUTER. THIS IS AN ELECTRIC CAR AND 100% RELIES ON THE COMPUTER TO CONTROL EVEN THE SMALLEST DETAILS. I CANNOT DRIVE THE CAR AND TRY TO REBOOT THE CAR WHILE I'M DRIVING. NOTHING HAS WORKED. TESLA KNOWS ABOUT THIS SITUATION AND I AM NOT THE ONLY OWNER WHO HAS THIS PROBLEM.

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MY 2017 TESLA MODEL S P100D SUFFERS FROM SEVERE DEGRADED "INFOTAINMENT" COMPUTER. TESLA HAS SAID IT IS NOT A PROBLEM WITH THE EMMC (EXISTING NTSB RECALL) IN MY CASE, BUT INSTEAD INADEQUATE PROCESSING POWER FOR THE NEW SOFTWARE, AND THEY'VE RECOMMENDED A $2500 "UPGRADE". THE SYSTEM RANDOMLY GOES TO BLANK SCREENS, FAILS TO NAVIGATE PROPERLY, FREEZES, AND IS A MAJOR DISTRACTION WHILE DRIVING. TESLA HAS OFFERED NO SOLUTION TO THE PROBLEMS.

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MY TESLA IS EXPERIENCING THE MCU PROBLEMS OUTLINED IN NHTSA EA20-003 FROM 13 JAN 21 AND PRIOR. WHILE IN MOTION, ON CITY STREETS AND HIGHWAYS, AND REGARDLESS OF SPEED, MY VEHICLE'S MCU WILL SPONTANEOUSLY AND AT RANDOM INTERVALS FREEZE. THIS RESULTS IN LOSS OF HEAT/COOLING, FRONT AND REAR DEFROSTERS, INFOTAINMENT/GPS, ADAS SAFETY FEATURES AND CONVENIENCE, ALL CAMERAS INCLUDING BACKUP CAMERA, AND TURN SIGNAL AUDIO INDICATORS. THE ONLY RESOLUTION IS TO STOP MY VEHICLE, ISSUE A REBOOT COMMAND, AND WAIT UP TO 10 MINUTES FOR SYSTEMS TO RESTORE. TESLA INITIALLY DENIED THE ISSUE, BUT THEN UNDER TESLA'S 9 NOV 2020 "WARRANTY ADJUSTMENT PROGRAM" REPLACED THE MCU DAUGHTERBOARD. THE REPLACEMENT DID NOT RESOLVE THE ISSUE. TESLA NOW STATES THE MCU IS OPERATING NORMALLY BUT ACKNOWLEDGES THAT A FIX IS REQUIRED IN SOFTWARE THAT WILL, AT AN INDETERMINATE TIME, BECOME AVAILABLE AND THAT UNTIL SUCH A FIX IS RELEASED, SYSTEM REBOOTS SHOULD BE PERFORMED AS NEEDED. THE MCU CONTINUES TO FREEZE WHILE DRIVING WITH THE SAME SYMPTOMS AS BEFORE THE DAUGHTERBOARD REPLACEMENT. THE RECOMMENDED SOLUTION TO REBOOT CANNOT BE PERFORMED WHILE DRIVING BUT MUST BE PERFORMED IMMEDIATELY TO RESTORE SAFETY FUNCTIONALITY. TESLA HAS OFFERED A $2,500 MCU REPLACEMENT/UPGRADE THAT PROMISES TO ELIMINATE THE ISSUE SINCE THE NEWER MCU HAS MORE STORAGE AND AN INTEL ATOM CPU INSTEAD OF A SLOWER NVIDIA CPU. TESLA REFUSES TO REPLACE THE EXISTING MCU WITH A SIMILAR PART IN THE MEANTIME, DESPITE INITIALLY ACKNOWLEDGING AN ISSUE AND ATTEMPTING A FIX BY REPLACING THE DAUGHTERBOARD, AND ERASING THE SYSTEM DUE TO POSSIBLE "CORRUPTION" TWICE.

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INFOTAINMENT EXTREMELY SLOW MANY TIME IT FREEZES OR BLACK OUT. IT HAS BEEN HAPPENING SINCE DAY, I ALWAYS TAKE IT TO THE DEALER FOR REPAIR AN THEY SAYS THAT EVERYTHING IS OK JUST CLOGGED UP DUE TO DATA. SOME ELECTRNIC DEVICE IS NOT WORKING PROPERLY, THEY DON'T WANT TO FIX IT.

NHTSA ODI 11388865

REOCCURING DISPLAY ISSUES. BLANKING OUT OF SCREEN. IMAGES ON THE DISPLAY THAT WILL NOT DISAPPEAR UNLESS RE-BOOTED, LOSS OF ENVIRONMENTAL CONTROLS SUCH AS FAN AND AC, OCCASIONAL LOSS OF ALL SOUND (BLINKERS, MEDIA, ETC. THE VEHICLE WAS IN MOTION ON OCCASION AND ALSO WHEN INITIALLY STARTING THE VEHICLE. THE UNSAFE CONDITION IS LOSS OF ACCESS TO MOST OF THE VEHICLE CONTROLS AS THE DISPLAY BLACKING OUT MAKES CRITICAL CONTROL ACCESS PROBLEMATIC. ATTACHED ARE IMAGES BELOW. I HAVE DISCUSSED THIS WITH TESLA SERVICE CENTER. THEY ADVISED THAT THIS IS A SOFTWARE ERROR. THEY DO NOT IDENTIFY THE ERROR OR WHEN IT WILL BE CORRECTED. I HAVE MADE SEVERAL REQUESTS WITH THE TESLA SERVICE CENTER IN AUSTIN TEXAS TO HAVE THIS RESOLVED. THEY INDICATE THAT THE REVIEW OF LOGS BASED ON THE DATES AND TIMES OF THE INCIDENTS DO NOT INDICATE A HARDWARE MALFUNCTION SUCH AS THE DISPLAY OR EMMC CHIP. PLEASE NOTE I HAVE OTHER FILES, BUT COULD NOT LOAD THEM.

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WHILE IN MOTION OR STATIONARY, THE TOUCHSCREEN CAN BECOME UNRESPONSIVE OR SHOW SIGNIFICANT LAGS WHICH IMPACT THE USE OF GPS, BACKUP CAMERA, CLIMATE CONTROLS ESSENTIALLY ALL CONTROLS THAT ARE ACCESSED VIA THE TOUCHSCREEN. I HAVE CONTACTED TESLA SERVICE SEVERAL TIMES OVER THE PAST TWO YEARS AND NO RESOLUTION HAS BEEN MADE. THE VEHICLE IS UNDER WARRANTY, BUT THEY WON'T REPLACE THE MCU BECAUSE THEY SAY "THIS IS TO BE EXPECTED."

NHTSA ODI 11388764

LARGE MIDDLE SCREEN GOES BLACK WHICH CONTROLS ALL THE USES OF THE CAR. THE CAR RUNS, BUT THERE IS NO NAVIGATION, NO RADIO, NO HEAT OR AIR CONDITIONING. IT IS VERY SCARY!!! IT HAS HAPPENED A NUMBER OF TIMES SINCE 3/2020-1/2021. I HAD THE CAR CHECKED IN NOVEMBER 2020 AND ASKED TO HAVE THE MCU REPLACED, BUT THEY SAID THERE WAS NO RECALL AND IT WASN'T NECESSARY. ALSO THERE IS A YELLOW EDGE ON THE SCREEN. I DIDN'T THINK TO TAKE A PICTURE, BUT WILL THE NEXT TIME IT HAPPENS.

NHTSA ODI 11388543

IN 2017 TESLA MODEL S, THE MAIN SCREEN GOES BLANK ONCE A WEEK. I TOOK IT TO TESLA SERVICE CENTER 4 TIMES IN LAST 4 MONTHS. THEY REFLASH THE SOFTWARE IN MEDIA CONTROL UNIT BUT THAT DIDN'T SOLVE THE PROBLEM. IT IS VERY DANGEROUS TO DRIVE THE CAR WITHOUT MAIN SCREEN. TESLA SERVICE CENTER IS NOT HELPING. MCU NEEDS TO BE REPLACED AND REPROGRAMMED.

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WITH FULL CHARGE, CAR DRIVES ABOUT 110 MILES. IT IS SUPPOSED TO GO ABOUT 230 MILES. TOOK IT TO TESLA DEALER AND THEY WILL NOT REPAIR THE PROBLEM. THIS IS DECEPTION ON TESLA'S PART. THE CAR IS SUPPOSED TO DRIVE 230 MILES BUT GOES ONLY 110 MILES.

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AUTOPILOT HAS FAILED MANY TIMES. CAR ALMOST CRASHED. TOOK IT TO DEALER FOR REPAIR BUT THEY DIDN'T FIX THE PROBLEM AFTER SPENDING $100,000, THE AUTOPILOT SHOULD WORK AS DESIGNED.

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TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED WHILE AT A STANDSTILL, THE REAR PASSENGER'S DOOR UNLATCHED BUT DID NOT OPEN. THE CONTACT STATED THAT THE DOOR AJAR LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TESLA (9111 BLUE ASH RD, CINCINNATI, OH 45242, (513) 745-9111) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. *BF

NHTSA ODI 11388313

TOUCHSCREEN WENT BLANK AND WOULD NOT START UP. HAS TO DRIVE WITHOUT CLIMATE CONTROL, DEFROSTING AND BACKUP CAMERA FOR 45 MINUTES.

NHTSA ODI 11388288

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CONTROL PANEL DISPLAY WOULD SUDDENLY SHUTOFF AND THE SCREEN WOULD TURN BLACK. DURING THE FAILURE, THE TURN SIGNAL, AUDIO, AND THE REVERSE CAMERA WERE INOPERABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MT. KISCO TESLA LOCATED AT 115 KISCO AVE, MT KISCO, NY 10549, WHO WAS UNABLE TO DUPLICATE THE FAILURE. NO REPAIRS WERE PERFORMED. THE CONTACT INDICATED THAT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 47,000.

NHTSA ODI 11388292

A PHANTOM EMERGENCY BRAKING EVENT OCCURRED TWICE ON MONDAY, DECEMBER 21, 2020 WHILE DRIVING FROM DALLAS TO HOUSTON BETWEEN THE HOURS OF 12PM - 4PM CST. I ALSO EXPERIENCED THREE BLANK SCREEN EVENTS DURING THIS SAME TRIP. THE MEDIA CONTROL UNIT (MCU) CONTROLLING THE MAP, RADIO, AIR CONDITIONING, BLINKER SOUNDS ALSO CEASED OPERATING. THE SECOND OCCURRENCE OF BOTH THE PHANTOM EMERGENCY BRAKING AND BLACK SCREEN EVENT OCCURRED ON SATURDAY, JANUARY 9, 2021 SHORTLY AFTER 10AM CST. THE SUDDEN PHANTOM EMERGENCY BRAKING EPISODE I EXPERIENCED AT HIGHWAY SPEED FROM DALLAS TO HOUSTON WAS EXTREME. I SIMPLY DO NOT FEEL SAFE USING THE CRUISE CONTROL OR AUTOPILOT IN THIS VEHICLE. SOMETHING IS VERY WRONG. HOWEVER, TESLA MESSAGE TO ME STATES 'WE ARE HAPPY TO REPORT THAT YOUR HARDWARE VITALS FOR THE MEDIA CONTROL UNIT AND EMMC ARE IN GREAT SHAPE AND DO NOT REQUIRE REPLACEMENT'. I HAVE ATTACHED A PRINT SCREEN OF THIS MESSAGE.

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THE SCREEN BLACK OUT AND WON'T BACK ON, I WAS DRIVING WITHOUT CAR INFO, AND WHEN THE SCREEN IS OFF, THE LEFT/RIGHT SIGNAL LIGHT IS NOT WORKING, BECAUSE I DON'T HEAR THE "TIDA TIDA" SOUNDS WHEN I TURN ON THE LEFT TURN SIGNAL. ALSO I WAS NOT ABLE TO SEE BACK CAMERA WHEN THE SCREEN WAS OFF. AND CANT OPEN MY FAN/AC, I REPORT THE PROBLEM TO TESLA, THEY SAID THEY NEED THE EXACT DATE AND TIME (DETAILED TO MINUTES) WHEN THE SCREEN WAS OFF TO CHECK UP THE PROBLEM! SINCE I DON'T HAVE THAT TIME RECORDED, THEY ASK ME TO WAIT UNTIL IT HAPPEN NEXT TIME. THAT BLACK SCREEN HAPPENED AGAIN A FEW DAYS LATER, I TELL THEM AND SCHEDULED FOR A CHECK UP AND GIVE THEM THE EXACT TIME IT HAPPEN, THEY GOT MY CAR AND CHECK UP SAY THEY ARE NOT SURE IF THIS IS THE ISSUE THAT NEED TO RECALL/REPLACEMENT OF THE SCREEN AND SAID THEY DID HELP ME CLEAR ALL DRIVING HISTORY OF THE CAR, THEY DID NOT REPLACE ANY PART OR SCREEN FOR ME, SINCE I READ THE NEWS MY MODEL WAS IN THE RANGE OF THE SUGUESTED RECALL, I AM AFRAID IT WILL HAPPEN AGAIN IN THE FUTURE AND MY WARRANTY WILL EXPIRE SOON, THEY ARE TRYING TO NOT FIX THAT PROBLEM!!!! PLEASE HELP, I WANT THE BLACK SCREEN PROBLEM SOLVED, NOT ONLY JUST REMOVE MY DRIVING RECORD FOR TEMPORARY EASE, THEY SHOULD REPLACE THE SO CALLED FLASH MEMORY DEVICE TO MAKE SURE IT WON'T HAPPEN AGAIN.

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TOUCHSCREEN GLITCHES THAT LED TO THE LOSS OF SEVERAL SAFETY-RELATED FEATURES INCLUDING BACK UP CAMERA, SENSORS, CLIMATE CONTROL

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