What 379 owners told NHTSA about the 2017 Tesla Model S 90d

MY VEHICLES MAIN SCREEN CONSISTENTLY DOES NOT WORK. THE SCREEN IS IMPORTANT BECAUSE IT HOSTS MY BACK UP CAMERA, THE PIN CODE NEEDED TO TURN ON THE VEHICLE TO PUT IT DRIVE, MY BLUETOOTH SETTINGS, AC FUNCTIONALITY, ETC. THE SCREEN HAS ON MULTIPLE OCCASIONS FROZE ( WHILE PROVIDING NAVIGATION) SIMPLY NOT TURNED ON AND HAD TO BE RESET USING MANUAL CONTROLS, AND RESTARTED WHILE MID DRIVING AND THEREFORE NOT ABLE TO PROVIDE DIRECTIONS MID DRIVE. THE ISSUE HAS BEEN BROUGHT UP TO TESLA AND THEY SIMPLY DID A FIRMWARE RESET WHICH RESOLVED NO ISSUE. THESE ISSUES HAVE OCCURRED WHILE DRIVING, PARKED, ON FREEWAY, CITY DRIVING, ALL SITUATIONS. I JUST GOT THE VEHICLE BACK IN AUGUST AND HAVE HAD MULTIPLE ISSUES OTHER THAN THIS. BUT THIS ISSUES HAS BEEN REOCCURRING THROUGHOUT MY SHORT TIME OWNING THE VEHICLE

NHTSA ODI 11388110

FRONT SUSPENSION MAKES A KNOCKING NOISE GOING 30 MPH OR SLOWER ON SMALL BUMPS IN THE ROAD, TESLA REPLACED FRONT STRUTS UNDER WARRANTY IN MAY OF 2020, IS LITTLE BETTER BUT THE KNOCKING IS STILL THERE

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TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE DRIVING, THE MEDIA CONTROL UNIT SCREEN WENT BLANK. THE CONTACT STATED THAT WHILE IN REVERSE, THE BACK OVER PREVENTION CAMERA FAILED TO DISPLAY ANY IMAGES. THE CONTACT REBOOTED THE COMPUTER FOR THE SCREEN TO DISPLAY THE IMAGES. THE CONTACT CALLED THE MANUFACTURER AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

NHTSA ODI 11383685

VEHICLE INTERIOR HEATING SYSTEM DOES NOT WORK PROPERLY. ONLY BLOWS HOT AIR AT "HI" TEMPERATURE, ANY OTHER TEMPERATURE BLOWS COLD AIR. THIS IS EFFECTING THE DEFROSTING FEATURE AS WELL. IT WILL TAKE 2-3 MINUTES TO DEFROST THE WINDSHIELD WHILE MOVING, MAKING VISIBILITY 0, AND DANGEROUS TO DRIVE.

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THE CENTER SCREEN/CONSOLE CRASHES AND STAYS OFF FOR LONG PERIODS OF TIME WHEN STARTING THE CAR AND WHEN DRIVING.

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MY SCREEN TURNED BLANK AND THERE WAS NO WAY TO SEE THE REAR VIEW CAMERA, THE TURNING SIGNAL, TO SET THE TEMPERATURE CONTROL DUE TO A KNOWN DEFECT OF A MEMORY CHIP. I TOOK THE CAR INTO THE DEALERSHIP WITH HISTORY OF MULTIPLE BLACK OUTS, AND THEY REFUSE TO REPLACE IT ALTHOUGH TESLA WEBSITE SAID THAT THEY WOULD

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TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE SUSPENSION DISABLED MESSAGE WAS DISPLAYED AND THE VEHICLE WAS LOWERED CAUSING DIFFICULTY TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO TESLA OF MATHEWS LOCATED AT 9140 E. INDEPENDENCE BLVD, MATTHEWS, NC 28105, WHERE THE FRONT SUSPENSION WAS REPLACED. APPROXIMATELY ONE MONTH LATER, THE REAR SUSPENSION EXPERIENCED THE SAME FAILURE AND THE VEHICLE WAS REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

NHTSA ODI 11378436

ON 12/03/20 AT AROUND 9:57AM, AFTER I SLOWLY TURNED LEFT INTO A PARKING NEAR A WHITE TRUCK AND JUST ABOUT TO BACK UP INTO MY COMPANY'S EV CHARGING PARKING LOT THEN THE CAR SUDDENLY SPED FORWARD CLIMBING OVER THE CURB OF THE MEDIAN SEPARATING THE PARKING AREA AND A DRIVEWAY ON THE SIDE OF ANOTHER COMPANY'S BUILDING THEN RUNNING THRU THE MEDIAN AND HEADING FAST TOWARD THE BUILDING BEFORE I SLAMMED THE BRAKE IN TIME TO STOP THE CAR ~15 FEET AWAY FROM HITTING THE BUILDING. THE DRIVER'S SIDE OF THE CAR SCRAPED A TREE ON THE MEDIAN AND THE DRIVER SIDE MIRROR BROKE THE TREE SUPPORTING POLE. AFTER THE CAR WAS TOWED TO TESLA SERVICE CENTER 2 HOURS LATER, THEY REPORTED THE NEXT DAY THAT THEY FOUND NO ERROR WITH THE CAR. I WAS TOTALLY CAUGHT OFF GUARD BY THE UNINTENDED ACCELERATION OF THE CAR THAT ICOULD NOT BRAKE EARLY ENOUGH TO STOP THE CAR ON THE MEDIAN AFTER IT CLIMBED OVER THE CURB. IT WAS A CLEAR DAY, I TURNED LEFT INTO THE PARKING WITH CAUTION AND FOCUS ON SAFETY ESPECIALLY KNOWING THE WHITE TRUCK WAS NEARBY AND THE MEDIAN WITH THE TREE WAS VISIBLE IN FRONT. THIS IS WHERE I PERFORMED BACKING UP MY CAR ALMOST DAILY AT WORK SO I COULD CHARGE MY CAR IN THE COMPANY'S EV CHARGING PARKING LOT FOR THE LAST 6 MONTHS. BEFORE, DURING AND AFTER THIS LIFE THREATENING INCIDENT, MY HEALTH, MIND, EYE SIGHT AND AWARENESS WERE AND ARE VERY GOOD. I DO NOT SMOKE, DRINK OR HAVE ANY MEDICATION THAT CAN AFFECT MY DRIVING CONTROL WITH SAFETY. I REPORTED THIS UNINTENDED ACCELERATION TO MY AUTO INSURER AND ASSESSMENT FOR DAMAGE REPAIRED WITH TESLA AUTO BODY SHOP IS UNDER PROGRESS. THERE IS NO POLICE REPORT BECAUSE THE INCIDENT HAPPENED ON PRIVATE PROPERTY

NHTSA ODI 11378458

LEFT FRONT SUSPENSION PART BROKE ALLOWING THE TIRE TO JAMB INTO THE WHEEL COWLING. IT HAPPENED ON A CITY STREET THEN WAS UNABLE TO MOVE, NEEDED TO BE TOWED. I FOUND A SMALL CRACKED ALUMINUM PART UNDER THE CAR. IT SOUNDS LIKE THE RECALL THAT IS NOW BEING DISCUSSED, AT FIRST THEY SAID IT WAS MY FAULT BUT THEY WERE"TALKED INTO" FIXING IT FOR FREE, THOUGHT YOU SHOULD KNOW.

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THE TOUCHSCREEN IN THE CAR FREEZES RESULTING IN MANY FUNCTIONS NOT WORKING SUCH AS NAVIGATION, RADIO, TURN SIGNALS, AND SO ON. THE ISSUE OCCURS RANDOMLY IRRESPECTIVE OF IF THE VEHICLE IS PARKED OR IN MOTION. TESLA SERVICE HAS NOT TAKEN ANY ACTION EVEN THOUGH THE ISSUE HAS BEEN REPORTED SEVERAL TIMES WITH A SERVICE REQUEST. THEY KEEP TELLING ITS A SOFTWARE ISSUE AND AN UPDATE WILL COME TO RESOLVE IT

NHTSA ODI 11377132

THIS IS MY SECOND TESLA. I'VE HAD NOISES IN SUSPENSION AND HAVE BEEN TOLD IT WAS A CONTROL ARM AND PAID FOR IT. NOISE IMMEDIATELY RETURNED. LATER TOLD ITS STABILIZER. THAT WAS ON FIRST TESLA. MEDIA CONTROL UNIT CONSTANTLY FAILED. SECOND TESLA - [XXX]- SUSPENSION PROBLEMS. SOMETHING FEELS LIKE IT WILL POP OF I TURN WHEEL TOO FAR AND THE BRAKE OR SOMETHING MAKES A LOUD NOISE WHEN DISENGAGING. THEY SAY THEY CAN'T DUPLICATE BUT IT HAPPENS EVERY TIME I BRAKE OR RELEASE HOLD. MY MCU IS FAILING ON THIS CAR. THEY REPLACED THE RAM BUT IT STILL FAILS. GPS IS BARELY FUNCTIONAL AND MY REVERSE CAMERA WILL NOT APPEAR MANY TIMES. SOMETIMES MY CAR WON'T CHARGE. THEY IGNORE AND SAY IT'S NORMAL. MCU NEEDS REPLACEMENT. I SPOKE TO A TESLA EMPLOYEE AND I'M SURE YOU KNOW, BUT HE SAYS THEY ONLY WIPE AND RECYCLE THE RAM USED ON THE MCU. THAT WOULD EXPLAIN FAST FAILURES AGAIN. THEY ARE TRYING TO STALL OUR WARRANTIES OUT TO FORCE PURCHASE OF THE SECOND MCU THAT THEY CLAIM IS THE BEST SOLUTION. THEY ARE NOT GOING TO STOP THESE BEHAVIORS IF WE AREN'T PROTECTED. I HAVE VIDEO I CAN SHARE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

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BROUGHT THE CAR IN FOR SERVICE AT THE MACADAM SERVICE CENTER IN PORTLAND, OREGON ON OCTOBER 29TH DUE TO MCU ISSUES; THIS WAS BEFORE ANY NOTICE HAD GONE OUT! I WAS NOT EVEN AWARE OF THE ISSUE AT THIS TIME. IT WAS REBOOTING, VERY SLUGGISH, GETS 'LOST' IE KEEPS OUTDATED INFORMATION ETC. THIS IS OBVIOUSLY THE 8GB MEMORY DEVICE ISSUE. AFTER A 40 YEAR CAREER AS AN ENGINEER AND VENTURE CAPITALIST IN THE IT INDUSTRY I KNOW WHAT MEMORY FAILURE LOOKS LIKE! I WAS TOLD THERE WAS NO ISSUE AND THAT IT WAS SAFE FOR ME TO DRIVE TO SF THE NEXT WEEK. I HAD MAJOR ISSUES ON THE TRIP. THE SYSTEM REBOOTED A NUMBER OF TIMES, WAS EXTREMELY SLUGGISH AND HAD DATA UPDATE ISSUES. SPECIFICALLY: -DEPART LAKE OSWEGO AT 5:30AM ON 11/23. SOON THEREAFTER THE LEFT FRONT FENDER CAMERA INFORMS ME IT IS NOT WORKING. IT DOES SO REPEATEDLY EVERY MINUTE OR SO FOR A LONG TIME. THEN ALL CAMERAS INFORM ME THEY ARE NOT WORKING. I STOP, TWICE, CLEAN ALL THE CAMERAS AND IT DOES NOT RESOLVE ANYTHING. I GIVE UP ON THE CAMERAS WORKING AND STOP USING CRUISE CONTROL -AT 12:31PM IN THE SHASTA AREA STREAMING FAILS AND THEN THE WHOLE MCU SHUTS DOWN. WHILE DRIVING IN THE RAIN I AM FORCED TO REACT AND OPEN WINDOWS TO KEEP THE WINDOWS FROM FOGGING UP WHILE DRIVING AT 70MPH. OTHIS IS A SERIOUS SAFETY CONCERN. I HAVE UPDATED MY NHTSA COMPLAINT TO INCLUDE THESE SERIOUS SAFETY CONCERNS. -7:48PM 11/23, WHILE SUPERCHARGING IN EMERYVILLE THE MCU COMPLETELY FROZE. I WAS HAD TO FORCE A REBOOT. 2ND REBOOT IN ONE DAY -5:28PM 11/24 MCU CRASHES WHILE DRIVING AGAIN! HOW DO YOU NOT UNDERSTAND THE SAFETY IMPLICATIONS OF THIS?! THIS IS THE 3RD CRASH IN 2 DAYS!. I WILL MAKE AN APPOINTMENT AND EXPECT YOU TO FIX THIS ISSUE. I WILL CONTINUE TO UPDATE MY NHTSA COMPLAINT REGARDING THESE SAFETY ISSUES UNTIL TESLA RESOLVES THEM. SCOTT SCOTT DARLING PRESIDENT | DELL TECHNOLOGIES CAPITAL

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FOR A FEW DAYS I NOTICED A CLUNKING NOISE EMANATING FROM THE LEFT FRONT OF THE CAR WHEN GOING OVER UNEVEN PAVEMENT. THEN WHILE BACKING OUT OF A PARKING SPACE, THE TIRE COLLIDED WITH THE WHEEL LINER AND THE CAR WOULD NOT MOVE. THE CAR WAS TOWED TO THE TESLA DEALERSHIP WHERE IT WAS FOUND THAT THE FRONT DRIVER CASTER ARM WAS BROKEN. I LATER READ THAT THERE HAD BEEN OTHER REPORTS OF 'LINKAGES NEAR THE BALL JOINTS' OF THE SUSPENSION FAILING, ALLOWING CONTACT BETWEEN THE TIRE AND THE WHEEL LINER. THIS SOUNDS A LOT LIKE WHAT HAPPENED TO MY CAR SO I WANTED TO SHARE MY EXPERIENCE

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TESLA MCU FAILS INTERMITTENTLY- RENDERING AUTOPILOT AND ALL SAFETY FEATURES ASSOCIATED USELESS. ALSO CAUSES EXTREME SCARE TO DRIVER WHEN FAILURE OCCURS, AS THEY BELIEVE CAR IS OFF/NOT WORKING. OCCURS ON NUMEROUS OCCASIONS, BOTH ON STARTUP AND WHILE DRIVING.

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EXPERIENCING REGULAR BLACKOUTS OF MAIN SCREEN FORCING ME TO STOP DRIVING AND WAIT FOR REBOOT (UNLESS TRIGGERED MANUALLY AS PER TESLA SC ADVICE). COMPLETE BLACKOUTS HAVE HAPPENED REGULARLY ABOUT 5-7 TIMES OVER THE LAST 2 MONTHS, LATEST BEING NOV 17 AT 6:30PM. TESLA SERVICE CENTER RAN DIAGNOSTICS ON LATEST OCCURRENCE AND CLAIM FIRMWARE ISSUE AS OPPOSED TO EMMC FAULT AS PER EXTENDED WARRANTY COMMUNICATION RECEIVED FROM TESLA ABOUT A MONTH AGO. ACCORDING TO SC DIAGNOSTICS SHOWED 'MCU USING A HIGH AMOUNT OF RESOURCES' AT THE TIME OF FAILURE AND REFERRING TO FIRMWARE ISSUE. NO UPDATED FIRMWARE ETA GIVEN. ASKED ABOUT CHARACTERISTICS THAT DISTINGUISH MCU FAILURE FROM FIRMWARE ISSUE WITH NO RESPONSE FROM SC. SEEMS LIKE TESLA IS AVOIDING AN UNDERLYING MCU FAULT BY CLAIMING FIRMWARE. I AM FINE WITH A NEW FIRMWARE TO FIX THE EXPERIENCED PROBLEM. HOWEVER, I AM NOT SATISFIED WITH JUSTIFYING FAULT WITH FIRMWARE ISSUE BUT NO SOLUTION. THIS MUST BE A WELL KNOWN ISSUE AT TESLA WHICH SHOULD HAVE TRIGGERED AN IMMEDIATE FIRMWARE SOLUTION. NO FIRMWARE SOLUTION TO ME INDICATES AN UNDERLYING PROBLEM. WITH THE EXTENDED WARRANTY ON THE MCU IT IS CLEAR THAT TESLA HAS BEEN FORCED TO RECOGNIZE THE PROBLEM, HOWEVER, WITHOUT ACTUAL SOLUTION FOR CUSTOMER. BLACKOUT HAPPENS WHILE DRIVING. INVESTIGATION OF FIRMWARE ISSUE RELATED TO BLACKOUT PROBLEM NEEDED AND FURTHERMORE, WHAT DISTINGUISHES CHARACTERISTICS OF BLACKOUT GENERATED BY MCU (EMMC) AND FIRMWARE ISSUE.

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MY MCU IS CONTINUING TO POWER OFF WHILE I'M DRIVING AND THE SMALL SCREEN TAKES LONGER TO BOOT UP. THIS ALSO HAPPENS WHEN SURFING STILL BEFORE I START OUT OF MY GARAGE.

NHTSA ODI 11376894

CENTER DISPLAY FREQUENTLY GOES BLANK OR DOES NOT ACTIVATE FOR SEVERAL MINUTES, WHEN STARTING THE CAR, DISABLING THE DISPLAY THAT SHOWS THE BACKUP CAMERA. THIS HAS OCCURRED MORE THAN 30 TIMES. TESLA SENT A LETTER SAYING OWNERS AFFECTED BY THIS PROBLEM (EMMC FAILURE) ARE ENTITLED TO A FREE REPAIR, YET THEY DECLINED TO REPAIR MY CAR BECAUSE THEIR REMOTE DIAGNOSTICS COULD NOT DETERMINE THAT A PROBLEM EXISTED. ADDITIONALLY, WHEN THIS OCCURS, MOST VEHICLE COMFORT FEATURES ARE DISABLED, INCLUDING CLIMATE CONTROL. IT IS A VERY LARGE DISTRACTION TO THE DRIVER WHEN THE SYSTEM COMPLETELY FAILS LIKE THIS WHILE DRIVING.

NHTSA ODI 11376510

TESLA ONBOARD COMPUTER CRASHED, NO BACK UP CAMERA WHEN REVERSING, INDICATOR LIGHTS DIDN'T WORK, NO NAVIGATION, RADIO, BLUETOOTH, UNABLE TO CONTROL AIR CONDITIONER. TSLA UPGRADED "DAUGHTER BOARD" A FEW MONTHS AGO, BUT IT HAPPENED AGAIN. TAKING IT TO SERVICE IN DEC. HOPE THEY UPGRADE THE CHIP INSTEAD OF INSTALLING THE SAME OLD EMMC THAT HAS BEEN CREATING THE PROBLEM.

NHTSA ODI 11376747

TESLA MODEL S 2017 MCU 1 FAILURE. REPEATED BLACK OUT OF MCU DURING DRIVING AND DELAYED START OF VEHICLE AND 2 MIN 30 SECOND DELAY IN AC/HEAT START UP FROM OVERNIGHT PARKING. MCU NVIDIA TEGRA 8G WAS REPLACED UNDER WARRANTY WITH NVIDIA TEGRA 64G MCU. THE SAME ISSUE IS OF RECURRING; BLACK OUT OF MCU DURING DRIVING LASTING 20-30 SECONDS THAT RENDERS TURN SIGNAL AUDIBLE NOTIFICATION MUTE AND BACK UP CAMERA INOPERABLE; DELAYED START UP OF VEHICLE IS BETTER NOW BUT NOT COMPLETELY RESOLVED. REQUEST FOR MCU 2 INTEL UPGRADE DENIED AS IS A PURCHASABLE UPGRADE.

NHTSA ODI 11376739

SUSPENSION FIRE LINK MADE OF ALUMINUM BROKE

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WHILE IN MOTION, THE LARGE SCREEN GOES BLACK AND ALL AUDIO IS LOST, EVEN THE SOUND THE BLINKER MAKES. I CAN NOT RESTART IT, IT JUST TAKES TIME AND USUALLY RESTARTS ITSELF. BUT WHENEVER IT RESTARTS ITSELF, AUDIO STILL DOES NOT WORK. SOMETIMES IT NEVER COMES BACK ON DURING THE DRIVE. IT APPEARS TO BE THE MCU AND EMMCU CHIP. APPARENTLY TESLA KNOWS ABOUT THIS, I HAVE HAD MY CAR IN FOR SERVICE AND HAVE ASKED THAT THE CHIP BE REPLACED. THEY HAVE SO FAR REFUSED AND KEEP DIAGNOSING THE ISSUE WITH NO RESOLVE. THEY WANT ME TO UPGRADE TO AN INFOTAINMENT SYSTEM, WHICH THEY SAY WILL FIX THE ISSUE, BUT THATS $2500.

NHTSA ODI 11376446

TOUCH SCREEN IS COMPLETELY BLACK MULTIPLE TIMES PER WEEK. USUALLY AT BEGINNING OF TRIPS, BUT OCCASIONALLY SUDDENLY OCCURS IN THE MIDDLE OF TRIPS. BLACK OUT CAN LAST UPWARDS OF 10 MINUTES (PER SMARTPHONE STOP WATCH). TOUCHSCREEN BLACKOUT LIMITS ACCESS TO FOG LIGHT CONTROLS, BACK UP CAMERA, GARAGE CONTROLS, PASSENGER AIRBAG STATUS INDICATOR, AND ALL AUDIBLE WARNINGS INCLUDING EMERGENCY BRAKE ALERT AND TURN SIGNAL NOISES. THE VEHICLE IS COVERED UNDER TESLA'S NEW EXTENDED WARRANTY. I REQUESTED SERVICE ON 10/17. WAS SCHEDULED TO BRING CAR IN ON 11/12 (NEXT AVAILABLE). THEY SAID IT WAS DONE ON 11/13 AFTER ONLY COMPLETING A DIAGNOSTIC AND A FIRMWARE FLASH. NO HARDWARE MODIFICATIONS WERE COMPLETED. SAME SYMPTOMS REOCCURRED ON 11/23. I CONTACTED THEM THAT SAME DAY AND THEY GAVE ME AN APPOINTMENT OF 12/18. TODAY (11/24) THEY CONTACTED ME TO RECOMMEND I CANCEL THE APPOINTMENT AS THE ISSUE IS (THEY SAY) SOFTWARE BASED AND THEY "FOUND NO ISSUES WITH THE HARDWARE" VIA REMOTE DIAGNOSTIC. VIDEO LINK BELOW OF A RECENT 7 MINUTE BLACK OUT. HTTPS://PHOTOS.APP.GOO.GL/3BDBAFQ7YLVJTXFU7 I HAVE ATTEMPTED MULTIPLE FORMS OF RESET/REBOOT WHEN THIS OCCURS WITH NO NOTABLE IMPROVEMENTS.

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I HAVE REACHED OUT TO TESLA TO FIX THE PROBLEMS I'VE BEEN HAVING WITH MY MCU, MULTIPLE TIMES. THEY ALWAYS TRY TO COME UP WITH SOME EXCUSE NOT TO REPLACE IT WITH THE MCU2. ONE SERVICE TECH ACTUALLY TOLD ME THAT MY PROBLEMS WOULD BE SOLVED IF I PURCHASED THE 'INFOTAINMENT UPGRADE' THAT GIVES ME THE NEW MCU. ANOTHER TECH TOLD ME THAT THE MCU ISN'T COVERED UNDER WARRANTY AT ALL. I REFUSE TO PAY $2500 FOR AN 'UPGRADE' TO FIX MY PROBLEMS, WHEN THIS SHOULD BE THEIR RESPONSIBILITY. I HAVE HAD MULTIPLE CAMERA FAILURES RESULTING IN DRIVER AID FUNCTIONALITY BEING REDUCED OR ELIMINATED ALL TOGETHER, AND THE ONLY WAY TO FIX IT IS BY RECALIBRATING THE CAMERAS. I HAVE HAD DOOR HANDLES STOP WORKING AT RANDOM TIMES, THAT END UP REQUIRING A FULL RESET OF THE CAR TO REPAIR. MY CENTRAL SCREEN CRASHES/REBOOTS AT RANDOM, WHETHER OR NOT THE VEHICLE IS IN MOTION. WHEN THAT HAPPENS, NONE OF THE CONTROLS ON THE TOUCHSCREEN ARE USABLE, AND SOME OF THOSE ARE WHAT I CONSIDER TO BE ESSENTIAL CONTROLS. FOR INSTANCE, CLIMATE/DEFOGGING ABILITY IS REDUCED OR ELIMINATED. I HAVE BEEN IN FOR SERVICE MULTIPLE TIMES NOW, ALMOST ALL OF THE APPOINTMENTS WERE FOR THINGS CONTROLLED BY THE MCU. THEY ALSO HAVE TOLD ME THAT MY VEHICLE DOESN'T QUALIFY FOR THE EMMC WARRANTY REPAIR/REPLACEMENT, BECAUSE IT ONLY COVERS 'END OF LIFE' COMPONENTS. THE VEHICLE IS STILL UNDER THE FULL WARRANTY AS WELL. I HAVE ANOTHER OUTSTANDING SERVICE APPOINTMENT SCHEDULED FOR DECEMBER 1ST. I HAVE REQUESTED A NEW MCU AGAIN, BUT WILL NOT BE SURPRISED IF THEY DENY ME. I HAVE MANY PHOTOGRAPHS AND SCREENSHOTS AS EVIDENCE.

NHTSA ODI 11376039

FOR ABOUT A YEAR I HAVE EXPERIENCED SPONTANEOUS FAILURES OF THE TOUCHSCREEN, LOSING ALL CLIMATE CONTROLS AND AUDIBLE SIGNAL ALERTS WHILE DRIVING WHILE THE SYSTEM REBOOTS. THE SCREEN EVENTUALLY GOES BLACK BEFORE THE SYSTEM REBOOTS. I HAVE REPEATEDLY TRIED AND FAILED TO GET TESLA TO FIX IT. THEY KEEP TELLING ME IT WILL BE FIXED BY THE NEXT SOFTWARE UPDATE, BUT THAT NEVER FIXES IT. ALSO, THE VOICE RECOGNITION AND NAV SYSTEMS DON'T WORK 5 OUT OF SIX TRIES, WHICH IS DISTRACTING WHILE DRIVING. TESLA ALSO CLAIMS THAT WILL BE FIXED BY A SOFTWARE UPDATE, BUT THE UPDATES NEVER ADDRESS IT. I JUST LEARNED ABOUT THE HIGH FAILURE RATE OF THE MEMORY WHEN TESLA SAID IT WAS EXTENDING THE WARRANTY ON IT. I ASKED TO HAVE THE MEMORY REPLACED UNDER WARRANTY, BUT TESLA REFUSES TO ADMIT THAT IS THE PROBLEM AND SAYS THE SOFTWARE FIX IS COMING BY THE END OF 2020. I HAVE EXPERIENCED ALL ISSUES WHILE DRIVING ON FREEWAYS, SURFACE STREETS AND SOMETIMES WHILE PARKED.

NHTSA ODI 11375483

AFTER RUNNING ERRANDS, I PARK BY MY FRONT DOOR TO UNLOAD MY CAR. AFTER UNLOADING, I GET BACK IN TO PARK IT IN MY GARAGE ONLY TO FIND MY CENTER SCREEN IS BLANK. I'M UNABLE TO USE THE FUNCTIONS CONTROLLED BY IT (REAR VIEW CAMERA, GARAGE DOOR OPENER, ETC.) UNTIL THE REBOOT PROCESS COMPLETES. TESLA DOES NOT CONSIDER THIS A DEFECT AND WILL NOT REPAIR IT UNDER WARRANTY. THIS HAPPENS NEARLY EVERYTIME I FOLLOW THIS PROCESS.

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