What 379 owners told NHTSA about the 2017 Tesla Model S 60d

While merging onto the highway an error message showed up on the dash stating "Steering Assist May be Reduced" upon immediately after the steering froze and could only be moved slightly using significant force. Approx. 75lbs. I am athletic and work out and had trouble moving the car to the side. If my wife or daughter had driven the car they would not have been able to steer and this could have caused a significant accident, injury or death. Upon pulling over, I rebooted both computers on the Tesla Model S 75 D and the problem went away. I immediately drove to the Tesla dealer in Chesterfield, MO. There they seemed unconcerned, and advised me it was likely just a firmware issue and wouldn't be able to look at the car until the next week. I was shocked. Since the systems seemed to work I drove home and parked the car. On the driveway, the same error showed up and steering seemed again to lock up. After rebooting problem went away. Looking at the Tesla forums this seems to have happened before and poses a serious danger to the driver, occupants and fellow drivers on the road. I no longer feel safe driving the car.

NHTSA ODI 11665990

The intermediate steering shaft is binding, causing difficulty turning the wheel and inconsistent steering wheel feel. It often will cause the full self driving to disengage during turns Tesla has revised the part that now includes a protective rubber bootyet has not issued a recall as the part accumulates debris and rust out and binding the universal joint

NHTSA ODI 11665336

As I was driving down my driveway to the street the power steering failed. It was extremely difficult to then steer. My wife would have been unable to. I was able to re-enter the driveway, with GREAT difficulty from which the car was towed on a flatbed to the local Tesla service center. Had I been on busy city streets of highway I fear what would have happened. The service center cited the failure of a fuse ( fuse part # FUSE,BF180A,32V; #1071379-80-A) Though the car is a 2017 model the odometer shows 42,302 miles. I don’t know if this a systematic issue but I view it as a safety issue and so am reporting it.

NHTSA ODI 11659716

Using software version 2025.14.1 with FSD (Full Self Driving) version 12.6.4. About 50% of the time the vehicle attempts and fails to change lanes when using FSD. It will: 1. Turn on signal and not change lanes, confusing cars around me. Or more often 2. Swerve between lanes indefinitely. See example at [XXX] It drives like a drunk driver. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11658804

The contact owns a 2017 Tesla Model S. The contact stated that prior to the failure experienced, there was an abnormal clicking sound coming from the steering wheel. The contact attempted to start the vehicle, and upon starting the vehicle, the message "Service Power Steering" was displayed, and the EPS warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ODI 11645624

I was driving and my power steering assist went out making the steering almost impossible. Fortunately I was driving in my neighborhood and was close to home

NHTSA ODI 11630116

The car was on park for charging. When charging was at 75%, when it was complete, the car was put on drive. Auto-steering disengaged message came up. The steering was stuck and could not be turned. After multiple tries, called Tesla road side assistance which resulted in car getting towed to service station. The steering rack had to be removed and replaced. I cannot imagine if this happened when the car was on a higher speed road.

NHTSA ODI 11627696

The vehicle at low speed unexpectedly lost power steering making it impossible to steer. The resistance was greater than on a vehicle without power steering as if the steering mechanism was working to prevent steering. This is the second incident for me -- the first occurring in September, but immediately resolving itself.

NHTSA ODI 11627408

The power steering motor prevents proper movement of the steering wheel by forcing it back to the center if moved in either direction, making turning impossible. The wheel allows only about 5 degrees of movement before violently snapping back to center. When I attempted to replicate the issue at startup, the steering initially operated normally, and I was able to turn the wheel approximately 90 degrees. However, it suddenly and forcefully snapped back to center, striking my hand. This occurred while the car was stationary. The malfunction in the power steering motor or its control system makes the car undrivable, as the steering wheel actively resists turning. The first incident occurred while driving in a parking lot, but thankfully at low speed. The car had to be towed. This presents a significant safety issue.

NHTSA ODI 11627555

As I was driving. Multiple warning sensors came on the vehicles screen. Everything was shutting down. I made it to my driveway to reverse in and the car completely shut off. I got out of the car, closed the door and got back in the car and it worked again. I drove the car into Teslas service center and they said it was a steering rack that needed to be replaced, but they never actually looked at the part that needed to be replaced. They just hooked up a pico scope and received a signal. I asked if they would look at it and they said they can only replace it. IVE SEEN MULTIPLE STORIES SIMILAR TO MINE ONLINE WHERE PEOPLE HAVE HAD TO CHECK THE VEHICLE ON THERE OWN ONLY TO FIND A LOOSE GROUND WIRE OR A LOOSE CONNECTION THAT CONNECTS TO THE STEERING RACK. Once they connect the wires the car works fine. There is a faulty design on the Tesla model S and probably other models as well that should be looked at. Tesla is charging over $5000 to replace the entire rack as opposed to checking the connections. Please look into this. This is not safe at all. Great car, bad design

NHTSA ODI 11620286

Steering UJoint exposed to elements, eventually causing it to bind during normal use/wear.

NHTSA ODI 11605767

Power steering problem which is not safe

NHTSA ODI 11592320

1x while driving, the steering wheel locked up. Luckily this was only for about 1 second, and I was only traveling on a 25 mph road. If this was on a highway, it could have been deadly. 2x the car steering wheel would not move when shifting out of park. It required a tremendous amount of force to turn the wheel even slightly. The car needed to be reset multiple times in order to free up the wheel. This last time, I cannot get the wheel unstuck.

NHTSA ODI 11580713

The contact owns a 2017 Tesla Model S. The contact stated that while driving at an undisclosed speed, the vehicle lost steering functionality. The contact stated that the steering wheel was difficult to turn. The vehicle was taken to the dealer where it was diagnosed with a failed steering rack. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11571684

2017 Tesla Model S steering veered me off the road while driving at a normal rate without auto pilot enabled. I had just installed the 2022.8.10.11 software update Friday morning before the almost wreck. The car then from Friday to Wednesday appeared to work fine and then Wednesday failed again with the steering assist being almost impossible to turn the wheel and fighting back against the driver. This is a major concern that it fights back constantly trying to adjust itself. If a power steering rack fails it should not fight back against the driver. I see there was a previous recall on 2017 for this exact issue but tesla said it doesn't apply to my vehicle and quoted $4300 to replace the steering system. https://www.consumerreports.org/cars/car-recalls-defects/tesla-model-s-model-x-recall-power-steering-problem-a4893117329/

NHTSA ODI 11506198

On December 26, 2022 I was driving my Tesla S 2017. Full self driving was engaged. I have a video of the car footage showing the incident in full detail. The car took a left onto a 2 lane road and then without warning ran off the road hitting the curb and a metal drain. The force was so great that I suffered a contusion to my right knee from hitting the under side of the dash.

NHTSA ODI 11506058

Sudden loss of power steering is the issue. I was driving the car home and it was about a 5 mile trip. About half way home I tried to turn left and it took all of my strength to turn the wheel. I made it around that corner and the car did the same thing when I made a right turn. It continued for two more turns and something in the steering seemed to break loose when I arrived home and steering was normal as I backed the car into the driveway. The date was 02/01/2023 at around 7:30 PM. The roads were in good condition. We had driven over some very bumpy dirt roads the weekend before. The car was giving me warnings as the steering stopped working indicating that the EPAS wasn't working and it may be harder to steer the car. I felt that it was a very dangerous situation and my safety and the safety of other drivers was at risk. No damage occurred. There were no prior warnings or messages leading up to the steering failure. The car had been in for unrelated service the month before. I do not feel it's safe to drive the car until I have am certain there is a proven fix for the issue. The software version is: 2022.8.10.8 I have scheduled service for the car on 02/7/23.

NHTSA ODI 11505141

Car started making a popping sound when accelerating and when letting off the accelerator. I checked and found that the front tire seemed to be loose. After checking further, I found a loose bolt that holds the control arm on. The car was just in Tesla’s service center for several issues to include checking the alignment.

NHTSA ODI 11493838

This is aTesla Model S electric car. The battery was 80% charged at the time of the incident. Under normal driving at a speed of around 40 MPH in a city road road, suddenly the car lost power. The steering wheel locked and I had no control over the car. Display screen in the instrument panel and the large central tocuh screen display blacked out. A few seconds later, the car control returned and I was able to safely drive the car. But, the momentary loss of control is dangerous and scary.

NHTSA ODI 11489769

The left fore link broke while backing out of a parking spot. It's not available for inspection. If it had broken at a higher speed it could cause a loss of control. This is a known issue. The broken fore link has been replaced by a non-Tesla repair shop. There was no warning this would happen.

NHTSA ODI 11485325

The contact owned a 2017 Tesla Model-S. The contact stated while driving approximately 55 MPH, there was a sound of something fracturing on the vehicle. There were issues with the steering functionality. The vehicle drove off the side of the road and crashed into a telephone pole, then landed on an embankment. All air bags were deployed. The vehicle was destroyed. The vehicle was towed to an auction facility. The police and fire department arrived on the scene. There was a police report. The contact and passenger received medical treatments for back injuries. The manufacturer was notified of the steering failure prior to the accident, and after. The approximate failure mileage was unknown.

NHTSA ODI 11467395

Reversing from my driveway it appears links or bolts on the steering and wheel suspension system failed. The wheels came into contact with the wheel cavity liner causing the steering to lock, the frame to protrude through the wheel cavity casing and the car to shut off or lock. The car is no longer safe to drive. The car is in my driveway, is available for inspection before I bring it back into Tesla for repair. Having just completed a highway drive, I dread to think what could have happened had this failure occurred on that journey at higher speeds. My car only has 40,000 miles and this issue or critical part failure appears to be premature. I have taken Video of the wheel moving independently to the car chassis structure. There was no warning in advance of the failure. I welcome an NHTSA or secondary inspection prior to repair by Tesla. I intend to deliver the car back to Tesla on 1/5/22.

NHTSA ODI 11444491

While driving in heavy traffic on highway 92, the left hand fore link assembly (Tesla part no 1041570-00-B) finally cracked. A loud crunch and a dark smoke plume was let out as the front left tire made contact with the wheel well. I stopped to check for a blown tire, but found none. The vehicle was still operable and maneuverable, though for any braking or more than mild turning, the tire again made contact with the wheel well and gave off loud crunching sounds. No warning lamps or messages prior to the failure, but some weeks prior, the left fore wheel's tire thread depth had started wearing down significantly – down to 1mm, vs the others being 4, 6, and 4 – this part had probably been slowly degrading until it finally cracked and failed permanently on the road. This problem is apparently widely experienced, reported, and published (see https://teslamotorsclub.com/tmc/threads/cracked-forelink.95637 for others experiencing it at least back through 2017). I towed the vehicle to my nearest Tesla service center, and though it apparently is common and seems like a production defect, I had to pay for the whole repair of both fore link assemblies myself.

NHTSA ODI 11437430

Backing up into a parking space I heard a loud pop, soon after driving back home I noticed something felt loose on the LH side , come to find out my left fore link had snapped , my vehicle has low miles not even 25k and it snapped ! What if this would have happens at higher speeds! Supper scary! There needs to be a remedy to this!! RECALL!!

NHTSA ODI 11435483

I was pulling out of my garage when I had trouble turning the wheel and there was this cracking sound from the front of the car. I looked at the left front tire and there was a liner inside the wheel well that crumpled against the tire and the steering was not responding the way it should. I pulled the car back into the garage as the car could not be safely driven. My wife and I were about to take a 3 hour road trip. Thankfully this happened when we just started on the road and not when we were driving 60 mph on the highway. I made an appointment with Tesla. The service technician came to the house a week later (the car remained in the garage) and told me I had to have the car towed to the Tesla service center; which I did today. He told me that the front control arm had snapped off. Tesla Service center currently has the car. I do have a piece that broke off from the car that I recovered inside my garage. There were no warning messages or other symptoms that I am aware off to the best of my recollection.

NHTSA ODI 11429671