What 379 owners told NHTSA about the 2017 Tesla Model S 60d

The contact owns a 2017 Tesla Model S. The contact received notifications of NHTSA Campaign Numbers: 23V838000 (Electrical System) and 24V051000 (Electrical System); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11636368

See attached document for complaint

NHTSA ODI 11609663

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact was informed by the Tesla Service Center that the infotainment system hardware needed to be replaced for the software update under the recall. VIN tool showed no open recall.

NHTSA ODI 11601214

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The local service center was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11587384

The contact owns a 2017 Tesla Model S. The contact stated that on several occasions while driving at 60 MPH in autopilot and changing lanes, the vehicle jerked violently to the left. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

NHTSA ODI 11579908

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the recall was not repaired. The contact stated there was several appointments made to repair the vehicle under recall, but the appointments were cancelled. The manufacturer was made aware of the issue. The contact stated an appointment was later granted, however the repair to the fix the recall was not applied, and it was reported as repaired as it no longer showed as an unrepaired recall for the VIN. VIN tool shows no open recall.

NHTSA ODI 11577554

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. In addition, the contact stated that the software would reboot while driving. Due to the failure, the defrost system was inoperable while driving in inclement weather. Parts distribution disconnect.

NHTSA ODI 11576010

While in autosteer, I pressed on the brakes which normally deactivates the autosteer while coming to a stop. In this particular case the car did not brake upon command and the car maintained acceleration thru a stop light and veered into a median causing a collision with a curb causing structural damage to the frame of the vehicle. I have put in a claim with both my insurance and Tesla and advise that the brakes did not activate in a timely fashion upon disengaging from Autosteer thus causing the collision and was advise by Tesla that I would be responsible to cover the damages when the accident was caused by the vehicle not disengaging. I was only advised after the fact of the recall for the very reason I complained to Tesla in the first place and have been waiting 5 months for a resolution.

NHTSA ODI 11575851

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that he had opened several service tickets with the manufacturer for the recall repair. The manufacturer informed the contact twice that the update for the recall remedy software version 2023.44.30 had been performed on the vehicle; however, the contact verified that the current software installed on the vehicle was version 2022.8.10.17. The manufacturer was notified and informed the contact that they did not have a software version 2023.44.30 available for his vehicle at the time. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11575659

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 24V051000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11572377

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the contact was informed by the dealer, that the computer needed to be updated from Media Control Unit 1 to Media Control Unit 2 to receive proper software updates. The contact stated the vehicle was using the latest autosteer computer software however, the infotainment was using on the Media Control Unit 1 computer which was no longer receiving software updates or safety updates. The contact stated that the computer was able to receive updates, however, the manufacturer chose not to write codes for the older computers due to the cost. The vehicle was not updated version 2022.8.10.16 to the necessary version 2023.44.30 or later due to the cost. The approximate failure mileage was 91,840.

NHTSA ODI 11572193

The screen that shows the rear view camera turns on intermittently when engaged. It will often not turn on when shipped to reverse. The sentry system has stopped working as well as the main screen will shut off while driving from time to time, which removes the ability to turn on any heat or air, defroster etc... This was a previous recall and I am a new purchaser of the vehicle. I notified Tesla, they stated that they see where it is having issues but it was already recalled and fixed and any new fixes are no longer under the recall.

NHTSA ODI 11541254

The back-up camera is not functioning. I get a black screen whenever I put the car in reverse. I can use the mirrors but the visibility behind the car is not very good. This makes it much ch more difficult to back out and avoid other cars and pedestrians. I have tried to reset/restart the various software systems with no improvement. I understand there is a recall for other Model 3 and Model S cars, I don’t u sweats d how my VIN is not covered as it has tb exact same issue as reported for the recall.

NHTSA ODI 11528020

The contact owns a 2017 Tesla Model S. The contact received notification of NHTSA Campaign Number: 23V085000 (Steering, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle failed to make right and left turns as signaled by the software. The manufacturer was made aware of the issue and the failure. The approximate failure mileage was 64,000. Parts distribution disconnect.

NHTSA ODI 11525450

The contact owns a 2017 Tesla Model S. The contact stated that while operating the vehicle, the steering wheel electronics malfunctioned causing the horn to become inoperable. The vehicle was taken to the local service center to be diagnosed. The contact was informed that the horn failure was caused by a faulty steering wheel air bag module assembly, and that the module assembly needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 55,000.

NHTSA ODI 11523203

This is a 2017 Tesla Model S with 31K miles. The vehicle has lost its ability to charge on ny AC current. Only charges with DC from Tesla supercharger. Service told me that I needed a replacement part (Kit, Service, Gen3, charge sys, 48A, 1PH (1462537-02-E). Invoiced amount was $2500. Tesla refused to cover under 8 year battery warranty even though the problem is directly related to charging the battery.

NHTSA ODI 11505934

The emergency trunk release does not work when the cinch motor fails on the power tailgate. Part is scheduled to be replaced by Tesla.

NHTSA ODI 11502489

coolant leaking, before tesla can even look at my car they say i need new valves. Only way they could know this is if there is a faulty part. This should be a recall! Believe this is the Battery coolant.

NHTSA ODI 11493191

Tesla designs a single piece headlight with no serviceable parts. This includes headlights, high beams, and namely daytime running lights. All of these components are on an LED strip that overheats and un-solders due to this high heat, which causes premature failure. Some owners have reported as little as 3 months of life before failing. The daytime running lights are essential for safety driving in low light situations. These daytime running lights are seemingly built to fail. The lights dim then eventually no longer work. Tesla's solution is to have the customer purchase a brand new headlight at $1438.33. My vehicle is 4 years old and has been through. Tesla should either goodwill swap out these headlights for a non-built to fail component, or offer a repair for a quality LED strip with proper heat distribution. Without daytime running lights safety is a major concern on foggy, rainy, and low light situations. I have attached an image showing how the failure begins on top then slowly goes all the way down to the side of the headlight which fails later.

NHTSA ODI 11491517

The contact owns a 2017 Tesla Model S. The contact stated that upon attempting to start the vehicle, he noticed that the 17-inch center display screen was black. The message "Wait For Start" was displayed. The contact stated that the vehicle tuned on after nearly 20 minutes. The contact was able to drive the vehicle, however, the center display screen remained black. The contact was unable to monitor the vehicle's speed and other functions while driving. The contact attempted to contact the manufacturer several times, however, the phone line was not being answered. The vehicle was not diagnosed or repaired. The failure mileage was approximately 17,000.

NHTSA ODI 11488946

Went to back into charger and back up camera still showed photo from where car was parked at home before I started my trip. I noticed a car behind me in mirror but picture showed no cars (and wrong location).

NHTSA ODI 11470066

The car had multiple computer issues causing it to break unexpectedly, turn unexpectedly, avoid things that were not there unexpectedly. It was brought into the dealer multiple times, who actually viewed the error, and when they were driving it, they were involved in an auto accident. Even with the warranty, they could never fix it, and it was amazingly dangerous almost killing me several times.

NHTSA ODI 11465228

My vehicle driver door handle keeps popping open while parked and while driving. The door handle will either present itself or Not when this occurs. Disallowing me keep door shut. Also, door stays shut as times and doesn’t not present itself and makes a mechanical sound. This is a HUGE safety concern. I was advised since my warranty is up, it’s on me to fix, however, this is a safety defect and I am wanting to escalate ASAP before I have an accident from the door opening.

NHTSA ODI 11459696

On March 22, 2021 Tesla announced a recall of the 8GB MultimediaCard (eMMC) for my 2017 Tesla Model S. It causes the main touchscreen to go fail, rear camera to fail, lose of control of radio/defrost and all other commands that require this touch screen. Tesla said they would replace the eMMC. That was almost a year ago. My vehicle has experienced this failure multiple times both before and after the notice and yet still nothing. I actually took my car in for this failure in Nov 2020 and was told nothing was wrong. Its an intermittent failure which requires a reboot to fix temporarily.

NHTSA ODI 11456363

Four separate issues to report: 1.) multiple instances of car braking while in self-drive mode. This has included driving at high speeds on highway and having vehicle slam on brakes nearly causing an accident. I took over as I was paying attention on all occasions. 2.) While is self-drive mode and a lane widens, car veers to “middle” of wide lane. This does not act in a way a normal driver would. 3.) Issues with middle screen stopping or resetting during driving. This was a reported recall issue and I did get the recall taken care of. Issue still persists. Tesla has not been responsive in getting this resolved. 4.) Recent issue with main screen panel behind steering wheel resetting while driving. Vehicle maintained operations, but I could not see speed or change gears while driving. This has happened before. Tesla updated CPU, issues persists.

NHTSA ODI 11454372