What 302 owners told NHTSA about the 2017 Ram 3500 Cab Chassis

I RECEIVED RECALL NOTICE (NHTSA 19V-818000) IN NOVEMBER, 2019 FOR DEFECTIVE ENGINE COOLING FAN WHICH HAS CAUSED ENGINE FIRES. IT'S BEEN NEARLY ONE YEAR AND REPLACEMENT PARTS ARE STILL NOT AVAILABLE. I HAVE CONTACTED MY DEALERSHIP NUMEROUS TIMES. THIS LONG DELAY IS UNREASONABLE AND REPRESENTS GROSS NEGLIGENCE.

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MERGING ONTO THE HIGHWAY FROM THE FEEDER, MY TRUCK HAD A DELAY (2-3 SECOND) IN ACCELERATION.

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RAM HAS A RECALL FOR THE DRAG LINK, MY DEALERSHIP HAS PREFORMED THE RECALL REPAIR WHICH IS TO WELD SOLID THE DRAG LINK THIS IS NOT A PROPER REPAIR. I WOULD SAY THIS IS WHAT A BACKYARD MECHANIC MIGHT DO TO ENTER A DEMO DERBY NOT A REPAIR ON A NEW TRUCK UNDER WARRANTY. THIS ITEM CAME ON THE TRUCK AS AN ADJUSTABLE PART OF THE STEERING SYSTEM AND RAMS FIX IS TO WELD THIS PART MAKING IT NO LONGER ADJUSTABLE AND THE STEERING CAN NO LONGER BE ALIGNED. MY STEERING WHEEL IS CROOKED AND RAM HAS TOLD ME THAT'S TO BAD WE ARE GOING TO DO NOTHING FOR YOU THAT'S RAMS CUSTOMER CARE NOT THE DEALER...

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NEXEN ROADIAN HTX TIRES ARE UNSAFE. TIRE WITH 17741 MILES HAS "SLIPPED" BELT. FRONT TIRE WAS MAKING A "BUMPING" NOISE ON 1 AUGUST; MCKINNEY RAM DEALER, EASLEY SC, DIAGNOSED LEFT FRONT TIRE AS REQUIRING REPLACEMENT.

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AFTER ONLY 57K MILES THE FUEL SENSOR / FUEL PUMP IS MALFUNCTIONING. FUEL GAUGE IS NOT WORKING. I BELIEVE NOT KNOWING HOW MUCH FUEL IS IN THE TRUCK CONSTITUTES A SAFETY ISSUE. THIS IS A COMMON PROBLEM WITH RAM TRUCKS AS REPORTED 100S OF TIMES ON LINE.

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TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO DAYTONA DODGE RAM JEEP CHRYSLER AND FIAT LOCATED AT 1450 N TOMOKA FARMS RD SUITE A, DAYTONA BEACH, FL 32124, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE NUMBER 2 CYLINDER HEAD WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.

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TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. ACADIANA DODGE CHRYSLER JEEP RAM FIAT (1700 SW EVANGELINE TRWY, LAFAYETTE, LA 70508, (337) 232-7361) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THERE WAS AN ABNORMALLY LOUD SOUND WHEN THE AIR CONDITIONING UNIT WAS ACTIVATED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND SUGGESTED THAT THE DEFECTIVE FAN BE REPLACED WITH ANOTHER FAN UNTIL THE REMEDY WAS AVAILABLE. THE FAN WAS NOT REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JACK PHELAN DODGE CHRYSLER JEEP RAM (5859 S LA GRANGE RD, COUNTRYSIDE, IL 60525) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A FAILURE WHILE SHIFTING THE GEAR FROM DRIVE TO PARK OR ANY OTHER GEAR WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED INCORRECT ADDRESS.*JB

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TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. CAPE CORAL CHRYSLER DODGE JEEP RAM (2200 NE PINE ISLAND RD, CAPE CORAL, FL 33909, (239) 500-0000) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

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TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TO DADELAND DODGE CHRYSLER JEEP RAM (16501 S DIXIE HWY, MIAMI, FL 33157, (305) 278-9994) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT WALNUT CREEK CHRYSLER JEEP DODGE RAM (LOCATED AT 2404 N MAIN ST, WALNUT CREEK, CA 94596) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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BROKE SHIFTER ON STEERING COLUMN. SHIFT LOCK WOULD NOT DISENGAGE WHEN BRAKE WAS DEPRESSED.

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TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (ENGINE AND ENGINE COOLING, EQUIPMENT). THE VEHICLE WAS TAKEN TO BOB FRENSLEY CHRYSLER JEEP DODGE RAM FIAT (888-910-6926, LOCATED AT 2210 GALLATIN PIKE N, MADISON, TN 37115) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE; HOWEVER, THE TECHNICIAN PERFORMED AN OIL CHANGE. THE CONTACT STATED THAT A KNOCKING SOUND WAS HEARD FROM THE ENGINE COMPARTMENT FIFTEEN MINUTES LATER. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE KNOCKING WAS AS A RESULT OF THE OIL CHANGE AND SHOULD GO AWAY AFTER SOME DRIVING. THE CONTACT STATED THAT THE ENGINE BLEW UP AFTER DRIVING APPROXIMATELY 24 MILES. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,600. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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WE KEEP GETTING AIRBAG SERVICE LIGHT COME ON EVERY TIME WE CRANK THE TRUCK.. WE HAVE TAKEN IT TO THE DEALERSHIP 3X NOW AND THEY HAVE FINALLY FOUND THE ISSUE (OF COURSE IT IS OUT OF WARRANTY AT THIS POINT. BUT IT IS THE ORC SENSOR THAT HAS SHORTED OUT. THIS IS A KNOWN RECALL ON MANY OTHER VEHICLES. BUT MINE HAS NOW SHORTED OUT WITH NO "CURRENT" RECALL.

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EXTREME SHUDDER ON TAKE OFF ONLY. REPLACED TRANSMISSION..DIDN'T FIX IT SO THEY REPLACED ENTIRE DRIVESHAFT ASSEMBLY INCLUDING U-JOINTS AND CARRIER BEARING. STILL NOT FIXED. EXACT SAME PROBLEM. MY WORK TRUCK HAS BEEN DOWN A MONTH WITH NO FIX YET. GOING BACK IN AGAIN MONDAY. THIS TRUCK IS BANKRUPT ING ME! I'M GOING TO HAVE TO CLOSE MY BUSINESS. I THOUGHT 60 GRAND FOR A TRUCK WOULD MAKE IT AT LEAST 50 THOUSAND MILES. I CAN'T DO ANYTHING.

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2017 RAM 3500 DIESEL. STRONG EXHAUST SMELL IN CAB DURING COLDER TIMES. THE WIND IS NOT BLOWING IN THE DIRECTION WHERE THE HEAT INTAKE CAN DRAW THE SMELL IN. THE SMELL IS VERY OVER POWERING. I HAVE HAD IN THE DEALERSHIP 3 SEPARATE TIMES WITH NO LUCK IN THEM DOING ANYTHING. THEY ARE 'NOT ABLE TO SMELL IT', HOWEVER EACH TIME I START IT AT THE DEALERSHIP I CAN SMELL THE EXHAUST IN THE CAB. THE SMELL CONTINUES UNTIL THE VEHICLE IS AT SUSTAINED HIGHWAY SPEEDS. THE SMELL IS SO BAD THAT THE WINDOWS MUST BE OPEN.

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TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE VEHICLE WAS TAKEN TO HILL-KELLY DODGE CHRYSLER JEEP RAM (850-476-9078, LOCATED AT 6171 PENSACOLA BLVD, PENSACOLA, FL 32505). THE CONTACT STATED THAT THE RECALL REMEDY REQUIRED THE PART TO BE CUT AND THEN REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED CASE NUMBER: 68186480. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.

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REAR END OF VEHICLE SHAKES 40MPH PLUS AND GETS WORSE THE FASTER YOU GO. RAM DEALER SAYS THIS IS HOW THE TRUCK IS SUPPOSE TO RUN.

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I HAVE A RAM 3500 TOWING A 15 000 LBS CAMPER WITH THE FACTORY INTEGRATED BRAKE CONTROLLER WILL NOT STOP MY CAMPER. LESS THAN 30 MPH THERE IS VERY LITTLE STOPPING WITH THE SYSTEM SET ON ALL MAX SETTINGS. I HAVE SPOKE WITH RAM ,/DEALER AND WAS TOLD SYSTEM IS WORKING AS DESIGNED. THERE ARE A LOT OF PEOPLE COMPLAINING ABOUT THE SAME THING ALL OVER THE WEB. RAM SHOULD BE MADE TO FIX THIS BEFORE SOMEBODY GETS KILLED IF IT HAS NOT ALREADY HAPPENED. THERE IS ANOTHER COMPLAINT ON YOUR SITE SAYING THE SAME THING

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CURRENT OWNER OF THIS VEHICLE, VICTOR CIOBANAS, ROLLED BACK ODOMETER TWICE IN THE LAST YEAR, 50000 MILES EACH TIME, AND SEVERAL TIMES BEFORE. I WAS WORKING ON THIS TRUCK AS A DRIVER. OWNER SAID HE DID IT FOR WARRANTY IN DEALERSHIP. NOW ODOMETER SHOWS AROUND 80000 MILES, WHILE THE REAL MILEAGE IS AROUND 300000 MILES. HE DID IT AT 8270 S 86TH CT., JUSTICE, IL, "ANDY'S AUTO ELECTRONICS", 12 JUNE 2019.

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TL* THE CONTACT OWNS A 2017 RAM 3500 EQUIPPED WITH FIRESTONE TRANSFORCE AT TIRES, SIZE: 285/60/R20 (NA). WHILE DRIVING 65 MPH, THE REAR PASSENGER TIRE EXPLODED INTO PIECES WITHOUT WARNING. THE CONTACT BRIEFLY LOST CONTROL OF THE VEHICLE, BUT WAS ABLE TO PULL OVER. THE CONTACT WAS ABLE TO PLACE THE SPARE TIRE ON THE VEHICLE AFTER THE FAILURE. THE CONTACT NOTIFIED LARRY H. MILLER DODGE RAM TUCSON (4220 E 22ND ST, TUCSON, AZ 85711, 520-395-9311) AND WAS INFORMED TO TAKE THE VEHICLE TO A FIRESTONE DEALER. WHEN THE CONTACT TOOK THE VEHICLE TO FIRESTONE, HE WAS INFORMED THAT SINCE HE DID NOT PURCHASE THE TIRES DIRECTLY FROM FIRESTONE, THEY COULD NOT ASSIST. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 15,500.

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TL* THE CONTACT OWNS A 2017 RAM 3500. AFTER A TRAFFIC STOP ON THE HIGHWAY, THE CONTACT WAS INFORMED BY THE STATE TROOPER THAT THE FRONT PASSENGER SIDE RIM WAS FRACTURED. THE CONTACT COULD NOT RECALL MAKING CONTACT WITH A CURB OR A POT HOLE THAT WOULD HAVE CAUSED THE RIM TO FRACTURE. THE FRACTURE WAS BETWEEN 3-6 INCHES. THE RIM WAS STILL ABLE TO CONTAIN 70 PSI OF TIRE PRESSURE. THE VEHICLE WAS NOT TAKEN TO BE INSPECTED. FRIENDLY DODGE CHRYSLER JEEP INC (LOCATED AT 2499 NY-14A, PENN YAN, NY 14527, (315) 531-8563) WAS CONTACTED BY PHONE. THE CONTACT WAS INFORMED THAT THE RIM WAS OUT OF WARRANTY. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V499000 (WHEELS). THE CONTACT STATED THAT THE WHEELS WERE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

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TL* THE CONTACT OWNS A 2017 RAM 3500 EQUIPPED WITH FOUR NEXEN ROADIAN HT TIRES, SIZE: 235/80/17 (NA). WHILE DRIVING, THE FRONT PASSENGER TIRE SEPARATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE TIRE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE TIRE FAILURE MILEAGE WAS 15,540 AND THE VEHICLE FAILURE MILEAGE WAS 17,000. THE VIN AND DOT NUMBER WERE UNKNOWN.

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